I DO NOT RECOMMEND!!!!! I am only leaving 1 star because you can't leave negative stars, otherwise they would max negative. Customer service is a joke, my company has been using them a long time and to take over a week to get a port a potty to a location is ridiculous. My company has over a dozen of their units in service at any given time, obviously they don't care about maintaining customers. read more

We ordered Portable Toilets from United Site Services, with weekly cleaning service. In the last 30 days they showed up twice. The Toilets are an essential element of a Construction Site, and need to be cleaned when scheduled. Other companies have local dispatch that you can reach easily, United Site Services has an 800 number with operators that offer zero help, and claim that they will pass your message on. Our Toilets are unusable due to the gross lack of service. We will be having another company delivering Portable Toilets tomorrow. I recommend staying clear of United Site Services. read more

I called in desperation needing a company to flush the black tank in my RV. I explained to the customer service rep, who is on the east coast, that I had a possible clog and needed it cleared. She (Jennifer)assured me that they would "go in" and flush it out. She also said she'd call me back with a service date and take payment at that time. She did call back and left a message. I returned the call, requested to speak with Jennifer and was told by Samuel that he could take care of it. I made the payment over the phone and confirmed the date that Jennifer had left in her message, which would be 4 days later. On the date, no one showed up and at noon, I gave them another call and spoke with Tiffany who seemed confused and couldn't find my scheduled service, but assured me that she would contact them and get someone out to do the service. I called again at 5pm and was told to give the tech "the benefit of the doubt" and that they often ran late. He never showed, that was on a Friday. Three days later on Monday, as they wouldn't come out on a weekend, I called again, nice customer service, but, still it was 6 days since they took my payment! At around noon the tech calls me from outside of my house and tells me he cannot connect to my RV, doesn't have the right coupling, and also states that they don't go in to clear clogs, which is basically all I requested. I call the "call center" or "dispatch" as the tech called it, to request my $150. refund. I explained everything to the rep, and was told that it had to be submitted for approval. She said she would call me back. Later that afternoon, about 3 hours later, I called again, as I had not heard from them, and again was told that it is in operations hands for "review" . The following morning, Tuesday, I still hadn't heard from them, so I called back. I actually got Courtney the same person I spoke to initially about my refund. I was upset, but kept my cool and Courtney apologized and said she didn't want to call too early, and that the refund had been approved and it would take a "couple" of days to show up in my bank. I will add to this review upon receipt of my refund. I cannot refer this company to anyone here in Tacoma, and I would definitely not use them. I am also an event planner that uses porta potties on occasion, they will NOT be my go to read more

3 days before my wedding, we scheduled the portapotties to be delivered. 3 days before the wedding they never came. I called to check in and I was told that they had cancelled my order but they failed to call to let us know. I spoke with manager and all he said was "yeah, she should have called to let you know it was cancelled". Simply put; they left me in panic 3 days before my wedding without a portapotty. There were tears. Luckily honeybucket was able to service my wedding and took my last minute order. Do not waste your time with this company! read more

Initially I was very upset with a mistake that was made with my order, but I have to say, I am really impressed by how it was ultimately handled. I received a call and was given what I really feel was a heartfelt apology. It really made a huge difference to hear from someone who acknowledged and empathized with my sentiment. They completely owned their mistake, took responsibility for it, and did what they could to rectify it. Mistakes happen. What really paints a clear picture of the integrity of a company, is how they handle those mistakes and how they treat their customers. In the end, I am really pleased with how it was handled and how they made me feel valued. read more

I was greatly disappointed with this company. I reserved two porta potties for an event and confirmed my order. The day before the event I called to ask when they would deliver. It was at that point that I was informed that all of their porta potties were rented out the day of my event. Had I not called they would not have mentioned anything to me or given me any kind of notice that they had no intention of delivering anything to me. I can understand if you do not have the resources to fulfill an order, however you should notify a client! I would not trust any aspect of any event to these people. You will be disappointed. read more