Complete scam of a company. I had a wonderful meeting with the sales associate in our office in December of 2021. He said they have uniformed trained guards that can do a patrol with a patrol car nightly at randomized times and that at each patrol, the guard will hit designated zones and will be gps tracked so we can see the guard is actually patrolling. I was told we would have the ability to log in to a profile page to submit notes that the guard would be able to see when he scans this QR code sticker placed in the zoned check points across the property. I was told the guard would write tickets for non-permitted cars, and would tow cars. I was told I'd receive daily reports with notes. I was told the guard would lock up the facilities within 30-40 minutes of our set lock up time and it was explained that it's impossible to have lock up at exactly 10 pm daily due to the guards having to hit other properties. This was reasonable. I expected lock up by 10:30-45 pm at the latest for our pool, gym, library, and 2 laundry rooms. We also had an agreement to have our 3rd stop later on Saturday nights, Sunday mornings to unlock our facilities since the office is closed on Sundays and no on-site staff would be working to do the unlocks. We committed quickly to lock in a price that was no longer going to be offered in January of 2022. We had two walkthroughs, one with a supervisor to whom I personally pointed out areas that needed security due to prior incidents, we specifically placed QR stickers across the property for the "Silvertrac" system they use and he took these detailed notes of what I wanted the guard to look for. The last walk-through was on the first day of service. That same supervisor showed up with a well-dressed security guard in long sleeve collared shirt with a utility belt, almost looking like a real police officer. We walked the grounds with this guard, so he'd get to know the property. We were told he'd be our guard. What really happened: That online profile never got set up for us until I asked to cancel service in late March. Our rep, Glenn, made up an excuse about how he was out sick for a surgery for a month and had just gotten back in the office to see all my complaining emails and voicemails and that he had thought his account was being taken care of by another co-worker in his absence. That still didn't account for the lack of help in January and February. Also, he told a similar story to my boss with our L.A. account a few weeks prior when my boss was trying to cancel services, except that time it was his wife who was sick. True or not, it shouldn't matter. He finally came and set up our online profile. It didn't allow me to edit any notes for the designated zones as promised. I pointed that out and was told I was supposed to call dispatch and dispatch would take down my notes to give to the guard instead. Not very convenient. The gps tracking of the guard isn't live feedback the client can see. I pointed that out, and was told that the pictures the guards take are geotagged and time stamped and that's how they are "gps tracked". These photos have often been blurry, and have never included all the zones where I had placed the QR stickers. Every night there is a picture of the office, the hallway outside the office, the main laundry room door, the hallway by the pool and sometimes this parking lot by the tennis court; all these places are within a minute walking distance of each other near the front of the property.There are QR stickers at every bike rack, our storage units, and all three mailbox areas and there has NEVER been a geo tagged time-stamped photo of any of those zones, not once. Some patrols have been only 3 minutes long and this lack of diversity in the pictures explains why. The well-dressed guard was for night one only apparently! We soon got a guard in a baggy ill-fitted short sleeve uniform who wore a blue bandana around his head and sometimes a padres hoodie over the uniform. Not very professional looking. The lock-ups were consistently closer to midnight than 10:30pm. The Sunday unlocks ended up being the guard locking up at say 11:45 pm and then coming back an hour and a half later to unlock the laundry room, swing the door open and turn the lights on! So, on a couple of occasions tenants who have early morning jobs noticed the laundry room being open at 3am and decided to do laundry. The noise of which woke up the tenants who live next door to the laundry room. When not unlocked, we paid our gardener OT to come unlock the premises on his day off! The guard consistently would either lock up the gym but leave the lights on, or turn the lights off but forget to lock up the gym. More recently in our 6th and 7th months of service, it's been lights on all night and no lock up at all. Skipped 14 patrols so far in July, skipped 17 in June, 11 in May, and 58 in April! DEMANDED REFUNDS. read more

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we met with 3 representatives three days before the start date. the 24 dispatch works. haven't seen any reports and no response to emails sent two weeks ago. proper manages has seen no response as well. just started a three month service. we shall see how this goes. read more

Hired them four months ago and they have been good. Reporting and communication has been their biggest strength. Our account manager Jay has been amazing. He updates me on any issues we have since I am an offsite property manager. Recommend their team to anyone looking for security. read more

This is a great company to work for. They treat you like family and care about you and your needs.

Quick and easy setup phase. I made a call and they had security at our site within an hour. Their guards are professionally dressed and friendly. A very well put together company. read more

I engaged United Security Services to be at a location on Bedford Moter Way Corona CA from 10 AM to 2 PM The personal was a no show I contacted US 10 minutes before 10 AM to tell them that no one from their company had showed I contacted them again about 15 minutes after 10 AM to again tell them no one had showed At that point I got a text stating that the security person was at the location which was not true Finally around 10 30 AM I talked to a person named Marco who said they could get some one there soon By that time the transaction was in progress and would soon be over and I would be leaving And stated that I expected a refund He said he would talk to who ever needed to be contacted on this about refunding me. It is now Monday the 9th of April and I have not been contacted on this I found them to be unreliable and could not recommend them I now need to contact my bank to stop the credit card payment ed read more

I contacted Glenn on April 11, 2022 for a quote for 3 security officers for a high school picnic that was 8 weeks away. He gave me an email with pricing a few hours later. The students approved the amount the next day and I emailed him asking for a formal quote. Three days later on Friday, I emailed again as a reminder asking for it. The following Tuesday, (ie after a week) I called him. He picked up and said he'd get it to me that day. Another email sent later that week, but at that point giant RED FLAG. So I found someone else, got it approved then sent them an email on April 30 letting them know what rude practices their company and he had. WOW the flood of 3 emails came (amazing how he could respond then). Lots of excuses. Like I said in my messaging to them, if things changed just be up front and honest. Don't string a bunch of high school kids along. Just horrible company. I would not trust that they'd even show up to your event. read more

My store in riverside is always getting tagged with graffiti or being vandalized ever since I hired USS I haven't had that issue I now sleep well at night knowing my store is in good hands read more

Working with united security is a great experience for me ,they treat you like a family 24/7 dispatch is available when you need help theyre there to help. read more

They are the security guard service in our apartment complex in Irvine. I always see them walking and looking for stuff. When I see them they wave and say hi. I have two kids one 6 and the other 9. They make me feel comfortable. Seems to be a very reputable guard service, I don't need the service so I can't give them my business but I can tell you that they are good where I live. I feel safe when I get home late from an event or party on the weekends , I always see the guard walking around the complex:) read more

This is by far the best security company!! I've been with them for 5 plus years!!! great customer service !! They make sure you're secure and it's their top priority read more

I was very unhappy with the services I received while United Guard was supposed to be guarding our community. I don't think they lasted four (4) months here. Often I would receive blank Daily Activity Reports (I made a point to stress the importance of it during our initial community walk) and Jay would always come up with an excuse blaming it on a glitch with Silvertrack's system. One of the guards hit a resident's vehicle and only because we have cameras on our property were we able to find out who it was. The guard that did the damage didn't report it to our office and we had to call their supervisor. The guards were late or would be found sleeping in their car when they should be on the job or just didn't show up at all. There were issues for my residents when they would call dispatch they did not receive the help they requested. United Security Services may have reasonable prices but you are paying a hefty price for a service you will not receive. I found it exhausting to work with them. I decided to go with Vigilantz Security and couldn't be happier with the services we are currently receiving. read more

United security services gave me so much pace of mind. They were able to help to secure my office building efficiently and professionally. Once I gave them the call, the workers there were so helpful in making sure I ordered the security detail I needed. They were so easy to work with and I would definitely recommend them. read more

Umm they are awful. I hired them for two apartment complexes for nightly drive bys and walk throughs. 2 x a night. 1/2 the month of February they only came one times a night and did not lock the laundry rooms as contracted. They said they would do an internal audit and miracuously a month later they said oh no, now the reports are there. I do not believe this. In addition why were our laundry rooms not being locked?? They said they would give me a credit and no are going back on their word saying no, the guards were there and want to charge me full price. I had given them a month to figure out how to manage their own employees and they have failed miserably. If I could give negative stars I would. Their personnel were also supposed to scan strips so we knew they were there. Those have all fallen off the buildings so now they take pictures but do not tell us about any maintenance issues or lights out on property like we were told they would. Jay said he didn't want us to give notice that just give him till the end of the day on Friday, I never heard of peep. read more

I use United Security at my Hotel, and these guys are amazing ! From the very first consultation, they have proved that they pride themselves on their customer service. The management and ops team is very attentive. Moe the VP is very responsive and always over delivers. I'm really glad I made the switch to United Security , they have made my job less stressful and that gives me one less thing to worry about . Thank you United for your amazing customer service and for going above and beyond for my facility , we all appreciate it ! read more

My family owns a few shopping centers, and in our business building we've been using United Security Services for quite some time now! And we are pleased with them. They're very professional, always on time and do exactly what expect from them! We will never use any other security company, highly recommend it for any security services from buildings to shopping centers to events, etc.. read more

I have had to use other security guard companies occasionally never a single good experience. Security guards always late or texting on their phones when they should be working. This last event we had we have nothing but good to say. He was on time and very professional. He even kept asking us every hour if we needed anything. We just kept telling him keep up the good work. I would say they are the best security company in Orange County. read more

Very professional, extremely easy to work with, great pricing and amazing customer service! United Security Services give you the protection and services you need. They are always willing to go the extra mile for you and have worked with my company many times. Highly recommend! read more