Three stars for customer service and efficiency. Lost a star for the proximity of this UPS from all things reasonable. Lost a star for the inconvenience. After missing my packages on two separate occasions, I had my packages re-routed to the nearest UPS facility. Apparently, that means its way out in Riviera Beach-- 30 minutes north of my residence. Check plus for the quick service I received, verified my identification and handed me my packages in about 15 minutes time. Service for me has always been quick and efficient. read more

Corporate needs to visit. Claimed "No gate access or password" for a non gated community.. AGAIN. Used Next day air.... AGAIN. Not sure What am I paying for. read more

If I could give a minus 10 that's what I would give. Initial claim by Delivery Driver that he could gain access to the community when they did not call cell number provided - while I was home at the time. 2nd delivery attempt, delivered to the wrong apt with photo proof -- my apt. is within a hallway, this photo had not only stairs but the sun to go with it!!!! Lazy and incompetent in reading clearly marked Apt. numbers! read more

Their service has gotten beyond bad. Last week my tomato plants were not delivered "business was closed". Address is not a business; it is a residence. Today my overnight air delivery arrived at the local depot this morning, was listed for delivery, 10 minutes later was rescheduled due to bad weather. The bad weather is 72 and sunny, not a cloud in the sky. I just got off the phone with UPS and they have no explanation. (I live less than 10 minutes from UPS depot) read more

I sent a package using UPS It arrived broken so I put a claim for $24.00 dollars the insurance on the package was $100.00 dollars. They refused the claim stating that it's not their fault. They shipped it who will be in fault you can't trust this company I will use then again. Very UNTRUSTWORTHY company don't use them. read more

Was supposed to have a computer delivered on 8/16/2024. Due to a family emergency we paid 19.99 to change the date to 8/21. they tried to deliver on 8/16, but it needed a signature so it was sent back to the warehouse. Was never delivered on 8/21. Called UPS the next day and after many frustrating minutes on the phone they said they would investigate. Got a text on 8/25 saying that the delivery would be on 8/16. HUH? Called UPS today and was told they called off the investigation because they needed more information. No one contacted us for any more information. This is a horrible way of doing business. Luckily Hp is replacing it, but that does not alleviate the frustration. If I could give it a -10 rating I would do so. read more

MaryJane was an absolute pleasure to deal with! I will be using UPS again solely for her unforgettable service thank you!!! read more

Terrible location. The driver didn't ring the doorbell. He barely knocked on the door as it was and I have video proof. Then, I called the location to pickup the package and they LOST IT!! I wasted 90 minutes at the service center and an hour round trip for nothing. I was supposed to get a call today and a second delivery attempt and NOTHING !! Their customer service 800 number you can't get anyone on the phone. I will do my hardest to forever avoid giving this terrible company my business even at my place of employment. read more

United Parcel Service - This is the guy who decided not ring the doorbell and I have the proof. Terrible service and just plain ignorance. - Shipping Centers Near Me - West Palm Beach, Florida

The worst service I have ever received or been a part of!!! I was expecting a wine shipment and of course you have to sign for it. When it originally came on Friday I was not at home so I called customer service and requested that it be held at their location for me to pick-up. They said they would they didn't tell me it would not be available until 7:30 that night when the truck gets back. And their facilities close at 8p.m. So on Monday I got an email saying that they would re deliver it by end of day... So I waited all day for the delivery only to be told that they were still holding the pkg. in west palm beach. So my next opportunity to be home for them to deliver was Thursday. So I got done work early on Wednesday and decided to drive to west palm again only to get to their facility and find that they are only open from 8:30a.m. to11:30a.m. and then they reopen again at 4:30 in the afternoon. Needless to say I arrived at 1:00p.m Not the best neighborhood to hang out and wait. So I went on to their app and I scheduled delivery for Thursday. I got an email Thursday morning at 7:30 that told me the package could not be located so therefore they could not deliver it on Thursday and if they did deliver it there would be a $5 fuel charge. So I went to UPS facility again on Thursday morning and finely picked up my package. This afternoon I looked at my checking account just to check the balance and realized that I was charged the $5 fuel charge anyway. And of course now since the pkg was delivered you cannot get through to a human at all in customer service !!! THE WORST SERVICE EVER!!!!!!!!!!! read more

Whatever incentivizes UPS drivers to wait approximately 2 seconds for people to answer the door before running away is far more damaging to the company than any savings it may provide. Every.Single.Time. I receive a signature on delivery package from UPS, I'm forced to waste the entire day sitting on my front porch with my tennis shoes laced tight, refreshing the tracking number like an OCD crack addict and scanning the horizon diligently for the ironically colored box truck to zoom past so I can attempt to wrangle my package from the frantic driver before he races off to just miss their next victim. What is the point UPS? Do you really think this is a good business model? How many people leave 1 star reviews, versus customers that simply stop using your service? read more

I had important package delivered. Second day air. Never came on schedule day. Call customer service was told would be late. Reschedule delivery for the next day. The shipper was only 64 miles away. I could've driven and pick it up myself. read more

This review covers UPS in general and does not target any one store or center. Shipped 11 boxes to Boston, three arrived semi-crushed. A microwave, Flat screen TV and a number of cups and glasses were all broken. Everything was very well packed using bubble wrap and other packaging materials. Boxes were the Heavy Duty shipping/moving boxes from Lowes - far heavier gauge than what is sold in a UPS store. Only AFTER I make a damage claim am I told that I needed to retain all the damaged boxes and goods. Although we took several pictures of the broken items and damaged boxes they wanted more. I told them that no one told us about the need to retain all damaged boxes and goods for a claim - which is ridiculous as how can you expect a college kid in a small studio to keep three boxes of broken metal and glass. UPS lost this family's business that is a certainty. Sharing this review so other are forewarned. Go with FedEx or other methods. read more

I unfortunately missed a delivery today from UPS at home. I called the 800 number was told my package was ready for pick up at this location. When I showed up at the location I was told the truck was running late and would not be in for another 2 1/2 hours. Yet when I told him that I was told my package was ready at the facility he said they obviously lied to me and no it wasn't. I then requested that they redeliver the package to my home. He then told me I had to call back the hotline and take the package off of hold. Even though he was standing in front of the computer he said it was not his job. It's been along time since I've had that shitty of service. I recommend FedEx. read more

UPS failed to delivery a time sensitive document. Claimed it was plane maintenance issue. Checked the bix for notification of issues, but they never called to let us know. If they had, we could have hand delivered the package in time. Cost us $100,000. Really didnt even apologize. read more

I wish I could put no stars.... Horrible! Every time I need a signature required and delivery is after 5pm, I'm doomed. You need to pull up a chair by your front door and wait for the mysterious man to come.... If you don't, they slap a paper on your door and say they'll try again tomorrow. What a joke. They don't wait for signatures! They want to go home and end their shift. You should have your packages delivered to a business address. Management was nasty as well. Threatened to stop delivering all packages to my home. Oooh. Can't wait for that law suit. Bring it on!!!! Riviera Beach.... read more

I need to be able to do NEGATIVE STARS. Our company opened a branch office about 5 miles from their distribution center, yet no one can seem to find our business at the end of a dead end street with a sign big enough that you can see it on Google Earth. We've called 3 times and "someone from the local office will be back in touch with you by the close of business." Have yet to receive a call and despite our office phone number on the package, they keep sending everything back to our Maryland location. Wouldn't one think if you keep getting the same stuff back you'd PICK UP THE DAMN PHONE? This is disrupting our business operations and I'm getting ready to say the heck with it and go to FedEx ground despite the cost difference. Bare in mind that Fed Ex, Staples and our vendors have all been able to find our business with no problem. IF YOU GET THE RED ERROR MESSAGE THAT UPS CAN'T VFERIFY AN ADDRESS DO NOT TRY TO SHIP IT...we've had a computer returned twice now and a 35# package of brochures. Needless to say I will not be paying those bills. Anyone ever use www.gethuman.com for help with UPS? read more