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    United Airlines

    1.7 (25 reviews)
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    Jeff M.

    United has stepped up their game. For 20 years I flew United. They really dropped the ball for a while, but they seem to be back in the game. It seems their customer service has grown and they are more often on time.

    Deb E.

    This has got to be the most unreasonable group of people I have ever seen with ridiculous heartless lies. If I could give 0 stars I would. The overhead bins are empty... I have $10,000 worth of camera equipment headed to a destination wedding and they REFUSED to let me pay to put it in the overhead bin- but charged me $65 to put it in the belly of the plane thrown around by the ground crew. I had a woman "promise" it would arrive ok. I ask her what would I be able to do if it didn't... she said, "nothing". Well- thanks for the empty promise. I had her write her name on the ticket- til I realized it meant NOTHING! I would have paid for a whole ticket... they plane wasn't even close to full- they said it was too late. I did call their help line days before to get this rectified- the mean person on the phone was unable to even understand what I was asking for and said to wait til I got to the gate. WOW! WOW! WOW! I would pay double to fly with Delta or anyone else. They just lost our family as flyers.

    Waiting for the de-icing to begin whilst witnessing a beautiful March sunrise

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    4 years ago

    No issues arriving or departing. Agents were very friendly. Gate area is small and without much seating. Overall okay for a smaller airport.

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    Ask the Community - United Airlines

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    American Airlines - Their pathetic attempt to tape the holes up

    American Airlines

    2.0(32 reviews)
    0.1 mi

    My experience with AA in Omaha was nothing but positive. The entire staff was friendly and helpful…read moreand my flight was good. I had an on time take-off and arrival. They had great entertainment options inflight. Their snacks could be better, but ohh well, first world problems. I bring my own anyway. I know everyone's experience is different, but more people are apt to give a review based on a bad experience than a good one such as mine. I will just keep that in mind when making a decision based off of these reviews. Happy travels.

    American Airlines is the worst large business for customer service in the United States. They make…read moreUnited Healthcare look good. I fly approximately 200,000 miles per year. Multiple airports, in and out of Dallas, connecting throughout the United States. American Airlines is a monopoly and they treat their customers like crap because they can. Simple economics. When you own that much of the market, you have no repercussions from a service perspective. My flight was canceled without an explanation or apology. They could say this was for safety, but it's for financial gain, likely because the flight was early in the morning. 12 hours later, I am still waiting. Deplorable that they're even called American Airlines. Thanks, American Airlines for completely ruining my day and not having any idea that it happened. You're completely out of touch with your customer base. Eventually, someone will innovate enough to put your company in trouble and you'll have to start paying attention to your people. In the meantime, maybe one of your executive team members should get on a plane and experience mediocrity firsthand. Shame on you all.

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    American Airlines
    American Airlines - Rainy travel day. Kudos to the pilot that got us through the turbulence. @sparker_photography  IG

    Rainy travel day. Kudos to the pilot that got us through the turbulence. @sparker_photography IG

    American Airlines - This chick just having a pleasant conversation with someone who isn't even traveling as I wait to check my bag. (Priority).

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    This chick just having a pleasant conversation with someone who isn't even traveling as I wait to check my bag. (Priority).

    Delta Airlines - Canadair CRJ900 to Omaha , NE

    Delta Airlines

    3.0(16 reviews)
    0.1 mi

    A carry on and a personal item are free that's always nice…read more They walk thru one time and offer a drink out mini snack. The movie list and WiFi on the planes are great! I've Always had great stewards. And timely service so far has been good for me. I only fly 2 times a year but I'm happy with delta airlines.

    Well, this is my first review of 2024! Last week, I took a flight that originated from Omaha…read moreAirport in Nebraska to Salt Lake City Airport in Utah. Then I continued from SLC to Ontario Airport in California. I am proud to be a frequent flyer for Delta. The boarding of both planes at both airports was very organized. The flight attendants were all super friendly. I like that drinks, snacks, and a carry on luggage are all included for me. The cost can be a little bit higher, but well worth it because it is a really clean and professional airline. I was hoping my nephew was working this night for Delta, but he was not. I am so glad he works for a great company! On my last flight on the way in, the Karen in front of me had her seat all the way back as soon as the flight barely got off the ground. As soon as the flight attendant said all seats forward and tray tables away, I quickly pointed out that she needed to be woken up and the lady woke her up and pushed her seat forward at the same time! She told me, don't worry, I gotcha !!! Lol . All the peeps around me were laughing so hard . All was great! I couldn't complain as this was a free flight for me!!! Thank you Delta! See you again soon!!!

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    Delta Airlines - Flying into Omaha airport beautiful

    Flying into Omaha airport beautiful

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    Southwest Airlines

    Southwest Airlines

    2.6(31 reviews)
    0.1 mi

    Everything went well! No need to remove shoes or take out iPads...a win...my 2 carryons free..I…read morefirst check in bag free...(I am on the nice list) First time flying with Southwest since their changes...no more crowds waiting in lines standing up to board ...they have Group 1 thru Group 8...works for me..so if you are group 7 or 8 no need to be standing in line to board during Group 1thru 5...right? The overhead bins are much larger...no overflow of a person sitting next to me invading my space...(been there done that and it's very uncomfortable) friendly greeting and my bin above me was open for me when I seated in my aisle seat without paying for an upgrade...free wifi for Rapid Rewards (that's ME!) I had a very pleasant flight..thank you so much Southwest..

    Not efficient, crew is rude with dirty looks. They try and make you feel stupid. Not child…read morefriendly. So I suggest you not take this airliner if you have small children and strollers. They took forever to offload my stroller and wouldn't let me board after disabled and military, when I had a stroller , car seat that needed to be strapped in the plane. It takes time to wrangle a toddler and put in the car seat, fold the stroller etc. I didn't want to delay anyone because I had my hands full with a carryon and children items. Delta and American Airlines were so understanding and helpful when you have children. Especially American Airlines. Will not travel with southwest again with children.

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    Southwest Airlines
    Southwest Airlines
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    Eppley Airfield - OMA - Very small airport--Terminal B has United, Southwest, and Sun Country airlines. 06-29-2024

    Eppley Airfield - OMA

    3.5(403 reviews)
    0.3 mi

    Horrible, horrible airport. Construction is NO EXCUSE for dumb decisions and non maintanence…read more I was in the A terminal and the men's room stalls needed UNCLOGGING. 2 of 4 stalls were LOCKED from the inside and the open ones OVERFLOWING. This is the ONLY restroom after security. There was NO AIRPORT staff on this side of security. Airlines, concessions, and TSA but no one to notify about the issue. I eventually Googled the main line and called! You can be SMALL and GOOD. There are many good regional airports. Also, the airport FAILED to THINK about less than abled people. With the construction detour through the garage a person in a wheelchair must be pushed or walk a long distance! Yet construction crews are RIGHT IN FRONT of BOTH terminals for their CONVENIENCE. I had to sit my 85 year old mother on a bench in the parking garage. Return the rental car and then FIND a policeman who called the wheelchair assistance group to pick her up! NO information posted anywhere, NOTHING ONLINE. Their website was a JOKE! Their map for the airport does NOT SHOW SECURITY checkpoints! DO BETTER! THINK! WORK HARDER! This is the problem in a state where consideration for anything different is discouraged, ignored, or punished, they LACK LIFE EXPERIENCE and the CURIOSITY of thinking through ALL NEEDS. Disabled or minority peoples are discounted. Sad, sad, sad... This construction was supposed to end Spring 2025 and in April 2026 STILL fully goin

    No traffic, not a lot of people…read more TIP: Use the restrooms at the top of the escalators before you go to the gates OR before you go to baggage claim. They are brand new, state of the art, and there are no lines. See you next time, Eppley. Ok, bye.

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    Eppley Airfield - OMA - Kracky McGees

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    Eppley Airfield - OMA - Drop-off at OMA

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    Vacation Superstore - Call Today for Your Dream Vacation!

    Vacation Superstore

    2.2(29 reviews)
    13.3 miMillard, West Omaha

    We have booked with the Vacation Superstore now, let's see, for over 7 years and we are up 9-10…read morevacations now. (But could be more, old lady memory here!) We have booked Vegas (twice), Cancun, Puerto Morelos (twice), Punta Cana (twice), Jamaica and Puerto Vallarta. Last time I called I worked with Shawn, and she was the best! I had a specific time for a vacation, a budget and higher expectations to satisfy a birthday trip. She checked all the boxes, all while having the upmost of patience with me while I whittled thru the possibilities. She is already looking for another trip for us for Christmas. We have referred friends to work with The Vacation Superstore and I forward the weekly emails to all my friends looking for a vacation. The service Shawn provides is top notch! Can't wait to see what she has instore next.

    Not the service I expected from a travel agency. I started booking with Vacation Superstore 6…read moremonths before our travel to Cancun at the end of May. I did not know that this agency does not book directly with the resort; they use a larger agency, Funjet Vacations, to book. In January, I called to ask how to access my reservation on the resort website so I could confirm my request for double beds and have our 4 rooms located close to each other. Barb was out of the office. John answered my phone call. He told me he would get back to me with the answer. Even after follow-up with him, he did not respond to my request. At 3:30 a.m. on the morning of travel we got an email notice that our flight out of Omaha was delayed 4 hours which meant we would not be able to make our connecting flight. I called the agency for help. The on-call agent told me that she called American Airline and was put on an 8-hour hold. She told me to go to the airport and work this out ourselves. There are 11 of us traveling. She did not help us look for other options. We looked online and could not find any flights for 11 people that day. I called American Airline and made travel arrangements myself. I was not on hold for 8 hours. Unfortunately, we had to reschedule flights for the next day. Barb told me that because we changed flights without their help, they would no longer help us with the airline booking.

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    Vacation Superstore - This Could be Your View! Call Our Travel Specialists to Find Your Get-a-way.

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    United Airlines - airlines - Updated May 2026

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