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    United Airlines

    1.5 (46 reviews)
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    Scheduled 10:16 am departure hoping to make it out at 1:00pm.
    Brad G.

    3 out of 4 of my flights out of Norfolk to Houston have either been canceled or delayed for several hours. None of which were weather related. Time to look for another airline and cancel the Chase United card I guess.

    Me so unimpressed!!!!

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    5 months ago

    Helpful 43
    Thanks 12
    Love this 22
    Oh no 24

    10 months ago

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    10 months ago

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    10 months ago

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    1 year ago

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    4 years ago

    Helpful 11
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    3 years ago

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    11 months ago

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    4 years ago

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    2 years ago

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    3 years ago

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    9 years ago

    Helpful 3
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    7 years ago

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    12 years ago

    Helpful 5
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    6 years ago

    Helpful 1
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    8 years ago

    Helpful 0
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    8 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    12 years ago

    Helpful 1
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    8 years ago

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    10 years ago

    Customer service has deteriorated since review. Obvious to me and my group they just don't care anymore.

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    7 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    12 years ago

    I hate you United Airlines - delayed again, lost luggage , rudest staff on the face of the earth. Why do we keep paying you for this shit?

    Helpful 3
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    12 years ago

    Helpful 2
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    7 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    11 years ago

    Never fails... every time I fly from Norfolk to ANYWHERE on United, flight is delayed or cancelled... when will they fix this problem???

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    Page 1 of 2

    Ask the Community - United Airlines

    Review Highlights - United Airlines

    Her name is Dana and she is a United gate agent at ORF.

    Mentioned in 2 reviews

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    Southwest Airlines - Southwest Airlines

    Southwest Airlines

    3.0(49 reviews)
    0.1 mi

    This was my first time flying with Southwest & most likely my last time booking tickets with them…read more I travel pretty often with a little one & have been since he was a newborn. Southwest does not accommodate young travelers/families like other airlines. While they do offer boarding, it's after groups A & B. I'm also used to leaving a car seat at the gate for pickup as soon as we get off. As soon as we entered the plane, I asked the flight attendant if I was fine to leave my car seat there & they agreed. Southwest also has an open seating plan, meaning you don't have an assigned seat, you just pick one once you get in the plane. After we found seats & stowed out bag, they called out on the speaker of whose car seat was at the gate. I raised my hand & they were like why wasn't it checked. I said I confirmed several times it was good to go. I didn't appreciate being belittled by the lady (not sure of her name but she is at the desk in the picture. Had Southwest made their rules & policies about car seats clear, I would have properly followed them. This flight felt chaotic from the time we lined up to board until the plane took off. While I can appreciate the reasonably priced flights during the holiday time, the customer service & family friendly flights are just not what Southwest is about.

    Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further ado let's begin!!!... Southwest Airlines has always been our go to airline because they had the two bags fly free deal, but recently that has ended so my feelings about flying different airlines has changed. We all like options right? Yes of course we do!. But overall I will keep my options open!.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines

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    Frontier Airlines - In-flight menu (August 2022)

    Frontier Airlines

    1.2(10 reviews)
    0.1 mi

    Frontier is soooo bad. To begin, i took my family to a Vegas trip from VA to go see family. We have…read morea layover in denver & they make us wait outside while it's about 25 degrees outside & i have my 2 month old daughter, my one year old daughter and my 4 year old son. We all get to Vegas with a little cold shaking my head. Then when we return, only ONE car seat is at the coming out of the ramp, so we try to go to the desk, no front desk. I go to ask a employee at the airport and they are extremely rude about everything saying they can't help & i should wait until the Frontier workers come back even tho they were on their last flight for today. No they want us to come out of pocket to replace what THEY lost lol. I'm not even sure what to do right now.

    Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone so with that being said let's go!!... We had a flight leaving ORF to MCO at 2:45 or so, we first got email alerts stating our flight was delayed and pushed back to 3:52,then we got another alert stating flight departure @3:17.. then we were on our way to the airport then we got one final email stating that our flight was canceled. Do you know how that messed up our plans and hotel reservations in Orlando!!... We had to find new flights and fly down to Tampa,rent cars then return them in Tampa and Uber back to the hotel.. I will never book a flight with Frontier or would I recommend this horrible unorganized company!! This is trash and they shouldn't be in business operating like this!! NEVER AGAIN

    Photos
    Frontier Airlines - Love seeing the clouds from above

    Love seeing the clouds from above

    Frontier Airlines - In-flight menu (August 2022)

    In-flight menu (August 2022)

    Frontier Airlines - Frontier destinations

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    Frontier destinations

    Norfolk International Airport - Mothers room

    Norfolk International Airport

    3.3(600 reviews)
    0.3 mi

    When you fly into Norfolk International, you feel like you are flying into an 80s time capsule. The…read morebrown, rigid buildings with the pale beige to cream colored wall and florescent lighting and no frills make you feel like you could be on a movie set straight out films like Wargames or Real Genius or Space Camp. Unlike a lot of metropolitan airports that have updated and renovated over the decades, Norfolk has retained the same aesthetic but it is a dependable airport. The terminals are clearly defined once inside. Where you go to check in is easy and stress free. There are food options both within the terminals past security check as well as before hand. It's fairly stress free where there was no terminal that is specifically overcrowded. While an international airport, Norfolk does have a regional feel that is not as full throttle. It certainly feels easier to navigate and not as cramped as say Asheville that is a regional airport. Overall, it was solid.

    It had one of the cleanest restrooms in all of the airports I've been to. Not a long walk to the…read morearea for shared rides. Easy pick up and drop off. This airport hosts a few restaurants, quick bites place and stores to grab last minute Virginia mementos. Employees were friendly. Didn't really have that much time to walk around we were on a time crunch.

    Photos
    Norfolk International Airport - New International Terminal

    New International Terminal

    Norfolk International Airport - Dropping my son to leave. First time to drive after hand surgery. Had to do most of it with left hand. But I wanted to go!!!

    Dropping my son to leave. First time to drive after hand surgery. Had to do most of it with left hand. But I wanted to go!!!

    Norfolk International Airport - This is what Norfolk's smaller downtown tucked "around a corner" in the bay and next to the water looks like on approach (no review ~ 3.75)

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    This is what Norfolk's smaller downtown tucked "around a corner" in the bay and next to the water looks like on approach (no review ~ 3.75)

    American Airlines - Mimosa (first class)

    American Airlines

    1.8(72 reviews)
    0.3 mi

    I had AAnother AAmazing AAmerican AAirlines flight when I flew from CLT to ORF this week! I…read morestarted at GSP, connected in CLT and then came to ORF. The crew onboard was fantastic and the flight was very quick. Definitely love being top tier on AA, but even before I had status, I was happy with the experience. Yes, there are delays or cancellations at times, but that happens with all airlines. Pick one and stick with it and gain status, but flying rarely and a utilizing a different airline each time and then whining about your negative experiences has gotten old... Read the majority of reviews about all airlines and it's the same story. Gaining status helps, but even if you fly only occasionally, expect issues and arrive early. Don't buy close connecting flights. Be prepared for the unexpected.

    The website didn't work. There was one flight attendant that was nice the rest sucked. One flight…read morethe chair didn't go back. I had a stiff neck. Second flight I thought they going make check my purse because they said it needed be in overhead but there weren't any room. So they allowed it by me. I wasn't going to check my purse when they allow customers with all kind of crap. I had medication in it. They need to rearrange the policy.

    Photos
    American Airlines - First Officer/Co-Pilot assisting the young passenger with the aircraft's vast instruments.

    First Officer/Co-Pilot assisting the young passenger with the aircraft's vast instruments.

    American Airlines - Remote for tv (first class)

    Remote for tv (first class)

    American Airlines - Curious young passenger learning how the aircraft's instruments are used.

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    Curious young passenger learning how the aircraft's instruments are used.

    DoubleTree by Hilton Hotel Norfolk Airport - Restaurant

    DoubleTree by Hilton Hotel Norfolk Airport

    2.1(155 reviews)
    1.6 mi
    $$

    We stayed the night here before our cruise out of Norfolk and did the stay and park option. It was…read moreamazing! We stayed the night, left our car in their parking lot for the week, and they shuttled us to and from the port. I highly recommend this option and will definitely do it again in the future! Our room was nice, clean, and comfortable. The location is great and allowed us to explore Norfolk the day before our cruise. The staff members were friendly and the shuttle bus drivers were great. They drop you off right across the street from the port. I could not have even imagined a better experience! The night we stayed there was a smoke alarm beeping right outside our door in the hallway because the battery was dead. I called the front desk to let them know and they immediately sent someone with a ladder and a new battery! I'm beyond impressed with that service! Thank YOU!

    I am not sure why the reviews are so low. We stayed a week here. The front desk people were…read morealways nice. The bartenders were nice. The cookies were nice and warm. We used the pool, the fitness center, and the restaurant. Room service was hit or miss and water pressure in the shower was non existent. It was clean close to restaurants and Norfolk outlets. I would stay again. Two things they messed up my bill still trying to get it fixed and you can't walk anywhere from here. But uber/lyft work fine.

    Photos
    DoubleTree by Hilton Hotel Norfolk Airport - Guest room

    Guest room

    DoubleTree by Hilton Hotel Norfolk Airport - Restaurant

    Restaurant

    DoubleTree by Hilton Hotel Norfolk Airport - Guest room

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    Guest room

    Allegiant Air

    Allegiant Air

    2.5(12 reviews)
    0.3 mi

    My first time flying... smooth coming and going!…read more I have been eyeing this Airline for over a year now. The price for roundtrip ticket from here to Florida was unbelievable. Too good to be true type of thing. Before I decided to give them a try, a friend of mine flew with them a few times and had a few hiccups, but the flight itself, no issues. I still wasn't convinced. It wasn't until March 2018 that I saw an opp that was too good to pass up. I decided to take a trip to Florida in February 2018. I started looking at prices for roundtrip tickets... $300 and above. But I came across a flight under $150... I was like no way!!! Well the price was right and I hopped on and brought a few others with me too! We arrived at check in at ORF... we arrived about 90 minutes before take off and the line was super long to check in our bags. I'd say we spent about 10 minutes in line. Well it was our turn and our luggage was 5 pounds over the limit. In my mind I freaked out... but the employee advised it's ok this time, but be mindful coming back to make sure you are under the limit. Whewww!!! Talk about a relief! So we checked in our bags with no worries. The flight didn't take off as scheduled but take off wasn't that much off of target. The flight staff was great. The young lady that manned the speaker... she was all the way live! She cracked jokes, spoke with a jovial voice... it was almost like, "what airline am I on again" - while she was comical, she definitely had my attention. The flight was smooth... no concerns at all. I'd like to think I'll fly with them again and again! I recommend you give them a try as well. You are required to pay for checked luggage as well as an oversized carry on. And snacks on the plane are provided at a cost. While the ticket prices are cheap, they will get their money back in charging for everything else. Snacks are allowed on the plane. Seating is comfy. And they do offer seating with extra legroom for a few dollars more. Have fun and enjoy life :)

    (7/27) First time flying Allegiant Air from ORF to JAX. I booked it because it was cheap, non-stop…read moreand a quick flight. The base price of my ticket was $50 but after choosing my seat & adding an overhead carry on bag, my total was $70. Not bad for a one way flight! 24 hours before my flight, I received the email notification to check in and download their app so I could have a digital boarding pass. The app is easy to navigate and runs smoothly. You can also change you seat and purchase carry on luggage or check in luggage for $18, oppose to $45 if you were to do it at the airport! The seats were comfy, spacious and the area was clean. Flight attendants were kind and very helpful, constantly asking if we needed anything to make our flight more enjoyable. We boarded & took off on time and landed earlier than planned. I would definitely recommend Allegiant Air for short non-stop flights! While they are a low budget airline, they get you to where you need to be without any hassle. *I really appreciated the fact that they warned us passengers before approaching turbulence. It was nice to expect it rather than being flown straight through it and freaking out. Tip: bring a hoodie or jacket because they keep the airplane really cold! I've flown a lot and this has got to be the coldest plane I've been on. I was freezing in my cardigan and jeans.

    Photos
    Allegiant Air
    Allegiant Air
    Allegiant Air

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    United Airlines - airlines - Updated May 2026

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