The rental we got from this location was not cleaned. It had someone's dirty clothing in the…read morestorage. The car had crumbs everywhere. The seat was falling apart. The heat did not work. There were extra charges they did not mention. The screen was sticky and had finger prints all over it. This was a terrible experience and they would only give us a voucher that wouldn't even cover the tax of a new rental. No option for a refund. Don't go here seriously do not. Hertz lost a customer because of this location. I've rented cars before and this is by far the worst experience I've ever had

Have had an active reservation for 3 weeks. Checked in early yesterday and got a text confirmation…read more Arrived this morning on time only to be greeted with "we don't have any cars, we can't honor your reservation." What a complete scam. DO NOT under any circumstances ever give your business to a hertz location. Lesson learned.

We made a reservation for a vehicle that would be more comfortable for a 500 mile trip. We picked…read morethe vehicle, a Hyundai Palisade Thursday at noon so we could leave Friday. We had no wait when we arrived at the 1301 S. MILITARY HWY location. We walked around the vehicle with the young lady assigned to us. Then drove home. We were both impressed with the ride, the interior features, the quietness, and the roominess. We drove to the Atlanta area Friday and returned Sunday. It was a very pleasant experience. We actually took the Palisade back Monday afternoon. The same young lady handled our return. Once again we did a walk around, she checked the gas and milage, and within 10 minutes of going inside the office were were finished. I could not ask for better customer service.

Clowns once again. Made a reservation 5 days in advance. No cars available. Each person in line…read morewas given a different excuse. Left work early. Said they were too busy to call me.

Keeping the 5 star service up after 9 years of incredible service from Toyota Rental Cars. Manager…read moreVictoria is amazing and a primary reason I continue to return and highly recommend. My last rental was a 2021 Toyota Sienna Limited Hybrid with low miles. I reserved the van months prior with them only having one or two in their fleet. The primary reason for a van was to use cargo space for my son's college move-in. Communication was strong from Victoria on a tight timeline of availability. Checkout out of the van encountered an issue with the rear seat that delayed my departure out of town 30 minutes. Ultimately it had to be taken in the garage and roughed up by Victoria who had to break it to fold. So I was told it would not be usable on our family 10 day trip. It was not a deal breaker and we still desired the vehicle. We later needed the rear pop up for friends we made it work. The van performed flawlessly and was extremely comfortable. The gas mileage was a staggering 33 mpg fully loaded. The round trip of over 2300 miles it averaged approximately 35 mpg. This van had all the bells and whistles on it, but ultimately it was the amazing comfort that won out. No soreness after up to 7 hour stretches. The check-in process was smooth by another employee with Victoria in a meeting. They told me an a large adjustment would take place with issues relating to the rear seat. Days later I saw the credit on my card and it was extremely generous and appreciated. I love that Toyota Rental Cars continue to be a 100% Toyota operation with newer low miles cars at a similar price you would pay any where else. If there is one drawback it's hours which have improved. Of course I will return and tell others this is where you go to rent quality automobiles and receive award winning service. Thank you Victoria.

The worst customer service at this location. The lady Ayana who works there is completely rude. No…read moreprofessionalism at this establishment. Instead of helping customers the workers were sitting around talking about a birthday party instead of helping customers. Absolutely will not be renting from Enterprise again.

The worst service ever man my wife was told to bring a rental back that was issued by insurance…read morecompany because it had to go in for recall service got to the location and they try to put my wife in another car that looked like it was in a front end collision with a stench of cigarettes smoke and burn holes in the seat this car was truly beat to death when my wife stated that this was unacceptable the manager came out and refused to put her in anything else if you have to deal with this location run as far as you can

recently purchased a Kicks from this banister dealership. the invoice showed a large sum for a…read morewarranty. I told them I would decline the warranty but they said that wasn't an option. we have owned 3 Maximus, 2 pathfinders and a versa.... and now the kicks.....this has put such a bad taste in my mouth I won't be replacing my pathfinder,which we are ready to replace, with another Nissan. sad how one bad apple spoils the barrel.

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

I've had pretty decent luck with Enterprise but didn't know what to expect here since the rental…read morewas setup/paid through GEICO (their insured customer hit my parked car). Voicemail on Wednesday am, first day immediately after it was booked, told me a car was ready; when I called back and shared I was walking to pickup on a sunny 85 degree August morning, I semi-expected them to say "we'll pick you up." Instead I got "ok" (then he hung up). Greeted by Emily on arrival who handled the rental with speed and efficiency. I appreciated that everything was computerized, including VIN numbers, vehicle inspection reports for previous damages, gas levels, and rental agreement; signed on the electronic dotted line using her tablet, then received an email copy within seconds. I pointed to several spots to note damage where she reassured me they're looking for deep gouges bigger than a golf ball. She gave me her name and instructed me to call with any issues. Total transaction time was ~10 minutes. I gambled by opting out of $13 daily insurance which paid off since the car incurred no damage while in my possession. Grand total to GEICO was $156 for 6 days usage. White 2018 Nissan Maxima, though newer, was thankfully a comparable rental to my vehicle; liked the backup camera and keyless door handle entry/push button start. DID NOT like the odor of cigarette smoke attempted to be masked by cleaner. My older son and I have asthma but we sucked it up (pun intended) and managed ok. Floors, upholstery, cubbies and trunk were free from visible debris. Car drove reliably with a smooth ride. Male employee that finalized the return was transactionally friendly; he livened up when I started talking about NFL football. After he confirmed no damage and full gas tank, he assured me I was good to go, told me a receipt would be emailed, then asked about their customer service, specifically if there was anything they could do better. At the time I had nothing, but did I mention "Neil" called me nearly 24 hours later asking (implying) if I damaged the rear bumper!Preposterous and strange considering my return inspection cleared with no (new) damage. Clearly this happened after I left the lot (or not at all). So yeah, here's some improvement suggestions: 1) extend an offer to pickup/drop-off customers 2) review vehicle features with renters for full size levels and up. I'm tech savvy but my Mom probably wouldn't have figured out the keyless entry perks. 3) my rental came with 2 fobs, but they were fixed together on a steel braided security cord. Useless having 2 if they can't be separated! 4) inquire about damage when a customer is still there; I'll refrain from jumping to scam/overcharge conclusions. Will keep you updated if this escalates further.

Terrible communication!…read more Called this location while at the airport because they had cars at their location. They told me over the phone a returning flight would dismiss the security deposit & explained how I could use my debit card if I didn't have a credit card. Either way, they told me one thing on the phone which led me to going to this location on Monticello. I get there and now I can't use a debit card and now they don't allow flights to cover deposits so now I really just wasted my time. Granted all of this was explained on the phone prior to a uber being booked! Terrible communication! I will not be coming back.

literally worst customer service I've ever experienced. do not rent from them. waited over an hour…read morefor a car and the people working couldn't have been less helpful or more rude

Rented from Hertz at the Norfolk Airport. I was in line for over 2 hours. It was ridiculous. No…read morecustomer service.