This particular branch was awesome in every respect. I needed a car last Christmas when my sister was visiting from out of town and called other places for which I had coupons, like Enterprise and Budget but they all turned me down because at that point in time I did not have a credit card and they were just generally unhelpful, but not Hertz. They did a quick check and I was good to go, they even have a pick up service which was punctual and I ended up picking the car I got picked up in as my rental. The service was great and I was assured any minor bumps or dents would not be held against me. Needless to say i did not have any troubles with the vehicle as I made a trip up to DC and back and altogether had it for 2 weeks in total. read more

I reserved a Rogue or comparable car months ago. Picked the car up, no Rogue. Gave me a Chevrolet Trax which is comparable with Nissan Kicks. They should have given me an Equinox to be equivalent. The inside windshield was filthy, I had to wash it really well before leaving. Their customer service has a lot to be desired. I will not rent or recommend them to anyone read more

The rental we got from this location was not cleaned. It had someone's dirty clothing in the storage. The car had crumbs everywhere. The seat was falling apart. The heat did not work. There were extra charges they did not mention. The screen was sticky and had finger prints all over it. This was a terrible experience and they would only give us a voucher that wouldn't even cover the tax of a new rental. No option for a refund. Don't go here seriously do not. Hertz lost a customer because of this location. I've rented cars before and this is by far the worst experience I've ever had read more

Have had an active reservation for 3 weeks. Checked in early yesterday and got a text confirmation. Arrived this morning on time only to be greeted with "we don't have any cars, we can't honor your reservation." What a complete scam. DO NOT under any circumstances ever give your business to a hertz location. Lesson learned. read more

Absolutely the worst customer service ever. I had at least a two week rental paid by my insurance. They were so rude I cancelled my rental and went to Enterprise. read more

Emma, Ashley and Von assisted me with my first Hertz rental last month and it was such a smooth process, with very good customer service. I am definitely looking forward to my next rental. Thank You-Simone R. read more

Okay, I'm not going to lie...my rental process started off rocky. But eventually, this location was very good to me. The manager was amazing because he actually listened to me and allowed me to keep my rental longer; being that I booked online. The online booking is a bit different so I suggest that you verify with the location before booking your rental vehicle. The representative Von and the young lady was very kind to me as well. I do recommend going to or calling the location first before booking online. Other than that, I am so happy with their service and my rental car was superb. Will rent from this location again! read more

Made an online reservation a day in advance, then got a call three minutes before the pickup time saying that it wasn't available. They told me the only car available was an upcharge. On top of that, I was quoted a price $40 less than the actual amount due bc of an upgrade fee and underage fee, neither were mentioned during my phone conversation. Terrible service. read more

So, I'm completely confused as to how this is a "standard" D class vehicle. This seems to happen time and again. I reserve a standard and end up with a clown car. Bonus, this time it was missing a hubcap. Benefits of being in their "Presidents" circle ‍‍ read more

Hertz Rent A Car - Standard vehicle? - Car Rental Near Me - Chesapeake, Virginia

Don't really deserve any stars. Reserved a truck, and got a dirty mini-van instead. 2 hours to get vehicle from start to finish. Honestly, they need better qualified help. It's a shame an makes Hertz look bad. read more

They're taking this COVID-19 crap way too seriously. They have three agents at the desk, two on their phone and only allowing one customer in at a time. The waiting room could hold 15 and the current social distancing guidelines. Every time I rent from them, my vans are filthy and low on fuel. One van had a 12" break in the windshield! It's like they just don't care. I'm going to talk to my boss about renting from someone else read more

Needed a last minute car while boat was at Atlantic Yacht Basin. They were helpful, friendly and respectful.

There were only TWO cars in this location's inventory - a Mazda 3 and Kia Optima. I thought the Mazda 3 more similar to my own car, but it was filthy on the inside and outside, and smelled like cigarettes. It was not washed nor vacuumed. I told the representative about the smoke smell, and she sprayed it with air freshener that lasted less than the drive toward my destination. There was dirt and dust everywhere. I used disinfectant wipes to clean the interior - steering wheel, dashboard, cup holders, technology screen, door handles, buttons, gear, break handle, etc. While driving, I had to turn on the air conditioning on full blast, open the vents and windows and constantly spray essential oils. The cigarette smoke smell was overwhelming and nauseating. The representative tried to sell me on the Kia Optima which cost more, but it was not even comparable to my own car. Another representative had a smoker's cough when she picked me up from the collision center. This was my first horrible experience with Hertz; I wish I booked a rental car at an official Hertz location instead of a satellite office. I had to suck it up for three days! read more

If I could give 0 stars, I definitely would!!! Customer service is GARBAGE. Waited 25 mins to talk to a manger just to be told the computer systems aren't working and need to call the billing department for a charge question on my completed rental. Going through loop after loop with this company and nothing has been resolved! read more

Reserved car at a prepaid rate. Three months have passed without the correction being applied. Upon arrival at Hertz the agent processed the vehicle at incorrect rate. Brought to their attention and was told the manager would call and correct. Received no call from manager. Upon return of vehicle agent did not process return as the rate was incorrect. Agent called manager but he was unavailable. The system processed the return the next day and charged me four days for a three day rental. I personally spoke to the manager in person and was promised a correction. After one month call Hertz Customer Service Line and was promised a correction. After two months called Hertz Customer Service Line again and was promised a correction. Three months have passed without a correction. read more

I had a really pleasant experience at this Hertz. They made sure to go over all the costs with me and were very nice. I had to keep the car an extra day and they allowed that, which was super helpful! I would definitely go to this Hertz again. The workers there are really nice and helpful. read more

Not enough workers for customer load..second visit and both times waited at least 30 before I was waited on. Staff does their best and friendly and helpful. read more

I originally scheduled a reservation with enterprise and wanted to pick up on Saturday 8/6/16. Problem with that is almost Enterpise stores close at 12:00PM with the exception of some closing at 4:00PM. After placing my reservation they said they had no cars available. WHY allow me to place a reservation if no cars are available. A lot of running around but then I .... Went to HERTZ and was a little confused because the door says in closes at 12:00 noon but i noticed that the door was actually open. The representative stated they actually close at 4:00PM. Which is super helpful, even though their hours on their door says otherwise. It should probably be fixed... Anyways, continued on with my rental process and the representative told me they actually hold $200... Unlike most places that hold $100. That was a little shocking since they are a smaller company. Process did take a little long since they only have 2 representatives working but I expected to wait due to my experiences listed above. After receiving the rental car, I took one look inside and it was completely disgusted ! There were cigarette marks everywhere (in a non smoking vehicle) , coffee stains that looked on ever inch of the seats that made it look like a new design. I made sure to let the representative know because I didn't want to be responsible for it paying for the damage. Overall, car drove well. It was just super dirty and service was okay. read more

6 people waiting in line and 1 attendant doing the best he can. Hertz, you need more workers at this busy location!

This was the worst place I have ever rented a car. The car was mechanically unsafe - bad brakes and when I returned the vehicle before it was due there was no drop box so the rental agency charged me an extra day because they do not provide a way to turn the rental in after working hours. I work to early to return it during their limited operating hours which is what lead to the stupid policy they have that is put in place to continue to bilk their customers. I called from work to let them know that the car was parked in their parking lot but I had the keys because they had no drop box. The manager was very cavalier and said it was too bad because i still had the keys (to the mechanically unsafe car) so they were charging me for the extra day. The whole rental experience was terrible and the manager was condescending and did not care that the car was defective. She made a note on the key so they could "look" into it. The customer service is the worst I have ever experienced and I regularly rent cars for business and pleasure. However this was the first time I rented from Hertz usually I rent from respectable companies such as Enterprise and Avis. But originally the quote made the car appear to be a good deal until they added on all their deceptive charges such as the "extra day" because they do not have a drop box. Every other company in the local area does and they did not bother to tell me when I rented the car that they did not have one even when I told the rental agent I would be returning it before it was due and on a holiday. He never mentioned that this was not a viable option. I did not read about their bilking policies until returning the car, which I admit was my error but I thought I was dealing with a respectable company only to find out I was not and they had excuses in the fine print of the contract. I highly recommend you shop around and rent from a respectable company and avoid the headaches of this one. read more

Whatever you do, please dear GOD do not rent any vehicle from this Hertz. What a terrible experience, with even worse customer service. Arrived within the estimated time frame, only to be told that I would have to wait to have the car cleaned. Refused to upgrade for the inconvenience and was told there would be "upgrade" charge if that is what I wanted to do. Car was in terrible shape with dents and scratches galore, and it smelled. Ugh. You're better off going to Enterprise right next door. AVOID AT ALL COSTS!!!!! Would give 0 stars if I could! read more

Dishonest! Beware, they lied about our car being "excessively dirty" - it was very clean - and wanted to charge us for "extra detailing". It was only when my husband followed the manager out to the car and took pictures of the interior that he backed down and said "it wasn't that bad." I only wish I could post the pictures - you would be shocked. Avoid this scam by avoiding this place. I will always take pictures when leaving a rental car. Once you are gone it is your word against theirs. read more

Reserved a vehicle a month out from our reservation date so we could visit family for Christmas. When we went to pick up our SUV from the rental place they said that they did not have any. They tried several times to get us to take a car, but we rented the larger vehicle because we needed the size. We basically received a "Whoops, here's your money back. Good luck!" We ended up being cornered into renting from a place that was twice as much (plus mileage) because we were desperate. Hertz really screwed us for our holidays. If they had fumbled up their bookings so bad I would have appreciated some notice to look for other options. read more