This company is responsible for transporting special needs children to and from school. Parents are…read moreputting their trust in Storer. Storer rarely answers the phone when there is a need and when they do I have more times than not, been met with an incredibly rude person who talks over me, doesn't hear my concerns and jumps to conclusions. This is the only option for special needs school aged children and it is often what is best for a child to regulate between school and home. We are just asking for Storer to be kind, thoughtful and mindful of who they are transporting and listen to the concerns of special needs parents. They should be ashamed of the way they handle special needs parents and students.

I called to get a quote, and the lady over the phone was VERY rude . She said it was too expensive…read morefor me, but would not give me a price. She would not let me get a word in, how does she know we can't afford this. When I tried talking she pretended her phone was going out. Horrible service. We were willing to pay extra fees but we will find something else. Thank you for nothing. I suggest looking somewhere else. Seems like they don't want business . Or if they do, they need to have better customer service .

Matt was a great driver. Took us to sacramento from Modesto safely. Let us put music. Had a smooth…read morefield trip. Definitely recommend.

Matt was an amazing guy and had a really good selection of movies. He also took us all the way out…read moreto Long Beach for a school trip and he also took us all the way back to Stockton. Overall a really great trip.

Busloop was a great company to work with for my youth group transportation! Avi was extremely…read moreresponsive to all my (numerous!!) emails and phone calls. He was always very polite and always willing to work with me to meet my youth group needs at a fair price. I had to transport 30 young scouts to camp and Avi quoted me either the 54 luxury liner (because i mentioned we needed a lot of space for gear transport), or the more affordable 38 person bus. We went with the 38 person and it was perfect for our needs. The storage space fit all 30 people's duffle bags. Avi called me the day before to confirm the pick up time, and location as well as the route to the destination, as well as any desired stops. He was very easy to work with and accommodating. For the return trip, he again contacted me the day before to confirm time and location as well as any desired stops along the way. For both trips (to and from) he showed up 30 minutes early and helped load the luggage. We were on your way ahead of schedule both trips, which may be the first time ever for our group! In the past, I used to have a dozen parents driving kids to/from and it was a nightmare. I'm going with BusLoop from now on!!! Highly recommended!

They were great to work with. I cover travel all the time and Busloop is up there with the best…read moreoperators. Highly Recommended

We had a wonderful driver Blake who drove our group from LARPD to Oracle Park and back. He knew the…read moreway perfectly and drove the bus expertly! Made it so much more relaxing! The bus was clean and comfy. Nice air flow and no bad odors! I would go again and hope to have Blake as a driver again! Thank you!

We used Whitecastle Tours for a field trip. This is an excellent company to work with. Fabulous…read moreservice. Our driver was helpful and lovely. I left a valuable item on the bus. I let the driver know and she found it for me. The office was incredibly communicative and accommodating. Thank you for great experience

I rarely bring my car when I come down so I tried the bus system a couple times. Got one really…read morerude lady one day but then ran across the nicest bus driver named Eunice. What a doll. I hope I get her again. Oh. And free wifi on the bus!

Have had the best experience with our driver Juan Antonio R. Very respectful, welcoming and just…read morehas a good vibe overall when he took our team to there games.

We booked two buses from Discovery Charter for a big group event and came away incredibly impressed…read morewith the whole operation. From scheduling, to contracts, to route logistics, to the actual quality/cleanliness of the buses, to the friendliness and professionalism of the drivers! Pat in the main office is so responsive, helpful and friendly in her interactions. We had a wonderful time and wouldn't consider using anyone else if a future event in the Monterey area requires transportation needs.

I've contracted with them multiple times. They work with you to plan your trip prior to your date…read more They contact you prior to your trip to confirm everything. The drivers are professional, accommodating and timely. We had multiple stops coming and going on our trips and they made sure that each trip went smoothly. This is our charter bus company of choice.

The secret back door to Megabus Sacramento Lost and Found!! Call them to see if they have your…read moreitem, after realising that calling Megabus customer service is pointless..... Megabus said 5 to 7 days before we contact you... Called All West and they had my luggage sitting right there! Went and collected it in time for my flight the next day. The BEST!

I can't recommend Busloops enough! Avi is amazing to work with. He provides the best customer…read moreservice every single time. Pricing is extremely fair. Drivers are on time and always kind to our students. In the spring we had 6 buses transport students to a conference and it was seamless! Planning bus routes and transportation in general is difficult but, being able to relay on busloops makes it much easier. Thank you!

Busloop helped us out with a last minute booking need. Everything was great. Driver was on time,…read moreprofessional, bus was clean and in great condiiton. Would use again

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.