The problems with this organization are many, but first let's start off with their one sided communication problems and when something doesn't go the way they want it to the level of their liking, they blame the patient (the paying consumer) instead of finding proactive ways to serve the patient with the money they make to service us. The vice president "Jasmine Delawalla" was actually very rude in a masked sort of way with an added touch of sophistry. She also gave her opinion of me by defining me, "We understand how important this service is to you". When you have physical sickness that has put you in the hospital multiple times, of course it is important to get the service you pay for from home health to restore back to a better functionality from being hospitalized! Hello? This group seems to conveniently "forget" this. When I told this woman that I would give her one last and final chance to recur all that she and her organization has done, she continued to dear ear me.
When I pointed out the lack of proactiveness on their part, she just dismissed it like there was no tomorrow. Pretend to acknowledge but then her/their actions of course do not match their words. And then just dismissed me again anyway.
This group also lacks transparency. When you ask to speak to the managers, human resource department, etc., they refuse to give the contact information and instead just give out the general info email and they refuse to provide you the extensions to the persons needed to speak to to get the services you pay for. When you email that general email address they give out in place of their own email individual business email addresses, they don't respond and they ignore you anyway. In some cases, if they choose to respond, depending on the mood they are in, their responses are u helpful and deflective.
The vice president and upper management are the ones responsible for setting the tone for their organization and this vice president's attitude definitely reflect in her employees, the lack of pretty much kindness and service., and everything. This group appears to have severe amnesia when it comes to acknowledging and showing other actions either the fact that you are recovering my multiple hosts hospitalizations.
Abusive/Neglectful: Because my boundaries have not been respected by this organization, unique home health, and they have also badmouthed me amongst themselves and other organizations, I am not going to continue any longer to make more efforts to use their services anymore.
If I were to do home health again, I would definitely not go with unique home health. This group has yet to learn cause and effect.
Thankfully, there are other home health choices, just do a search. read more
