WellBe Health-In home health services for seniors is bad news and taking advantage of the Medicare system. We' had scheduled a nurse to come for wellness visit . They cancelled last minute. Second time we scheduled ... again they were a no show. Was given a lame excuse that they were not able to get into our building. The concierge was never alerted. We never got a phone call to say they arrived. We wasted the afternoon waiting for them. No communication and no excuse. Very poor business- Unreliable and certainly not honest read more

I love these guys. I've only had one issue in 2 years and it was an honest mistake. They are thorough and caring.

My experience at WelbeHealth in Fresno Ca. continues to negative. I have been waiting for DENTURES 5 YEARS since 2020 I still have no dentures and still waiting as of today, this is elderly abuse, there home services is a crime, I have NOTHING positive to say about this program. Currently I am waiting for approval to get my dentures, if seems WelbeHealth is delaying this process, I have filed at least 5 or more greivences on the same issue, My DENTURES I am still toothless!! I referred people in the past they also feel the same and they are still toothless. I am stopping now I am getting upset. Profit not care is there goal. read more

This is the worst elder program I have ever experienced for my parents. The ONLY reason I gave them two stars is because Dr. Armen is an amazing and caring doctor. He is very thorough with care. Everything else is an absolute careless mess. The coordination and the lack of problem solving is concerning. Most recently there was a situation where my mother didn't have water and a Coordinator told her to drink tap water. Mind you, my mother has had serious digestive issues that need to be addressed. That is the most insensitive and irresponsible direction coming from someone that is supposed to be a professional in elder care. Do not get wrapped up in this program you will regret it. read more

Very poor services and if you leave they try to ruin your medical insurance. So they make it a long process to get your medical insurance in order again. I do not recommend this place to anyone. Worst services in the United States. Care quality is no no good. read more

Promises were made when I signed up,but not kept. Almost seemed like a time share pitch, beware before you sign on with the dotted line. Everyone was so happy joking then after my issue I got a stem look, no smiles. Staff should get trained on what not to promise. They were unable to send the van to pick me up at my bf house(which I asked about in advance) I got a ride and after my appointment they said they took it for granted that I had a ride so when the person asked about my ride she had the nerve to tell me she didn't know when or IF I could get a ride. Who waits for if??I was left limping and walking down the street looking for a bus. Clinical staff were great, administrative not so much, they can lie to patients with no consequences. Pamela Shirtz, PT was so nice and empathetic as well as OTR/L. Both of them get 5 stars. This was at the Pasadena location. WelbeHealth please do not respond with your blanket apology that will not fix your mistake or make anything better. I've read several of your apologies and if anything they just infuriate patients because you have no plans to make it right. read more

The company is irresponsible to patients the never follow thru and they have very few doctors on board to be able to make appointments. It takes months to get any type of response my health has gone down due to management not giving their workers the tools they need to actually help us seniors. I hear this from many patients. Welbe is taking money from Medicare and medical without actually helping us. I thought this would a good alternative but I can make my own appoints quicker and with the doctors I actually need. I have spoken to so many people at welbe but nothing actually gets done. All I ever hear is I'm sorry. I'm going back to regular insurance. read more

Horrible service. They don't care about their patients. You need to call and they take a message to call you back and they never do. Patient needs appointment and it takes them weeks to schedule after multiple messages that you leave with their reservationists. They told me don't take your dad to emergency unless he's bleeding. How would they know or I know if it's an emergency or not? If someone feels it's an emergency they should be allowed to go to hospital. Horrible. They said next time call us we can do ex-rays I our office. Well welbehealth if you can't even return calls I doubt you can take care of it in an emergency!!! Get your acts right !!! You are dealing with elderly population that needs better care and service!!! I'm getting annoyed with you lack of it! read more

One word Run!!! Management needs language of Caring classes!!! Employees are treated poorly and patient's its all about the Money and your race. read more

This business is horrible. 1) Joanne the outreach specialist & might also be the program manager and then 2) Mary Sanchez Bonilla. My 95-year-old family member is extremely hard of hearing these two baited my family by telling her she could qualify for this program even though she owns a home... and everything care wise was going to be free and taken care of by mediCal. Also that she would get free caregiver services for up to 12 hours.. sounds like a dream to a 95 year old in need of caregiver services doesn't it. Then they sent in their ace of spades to the family members home. A kind-hearted "compassionate" guy because my family member wasn't so sure about the 2 ladies mentioned above, & had him earn her trust. They exhaust & even manipulate in ways that are so complex to get the elderly to join. It's horrific!! It was very clear my family member wasn't a good fit for this program from the beginning but to them it doesn't matter because all that matters is her enrollment. This 3-month relationship trying to enroll her with Pacific Pace came with a huge financial cost, as my family member was ADVISED to move money out of her bank account into some other type of account so that she could qualify for MediCAL and was only left with $2,000.00 a month to live off of (here in California) at age 95 with many bills and expenses to pay as an elderly home owner. Something else was never discussed, that after she passed on from life her estate would be assessed & charged for all the "free medical care" she was going to be given!!! This would be an assessment of her home estate in return for the care given while this person was alive and cared for.... Turns out my family member didn't have a clue about that very important detail and was not okay with that! These people were trying to convince me she knows ALL about this program, from A to z, & all the ins & outs!!! Scary right?? They are praying on the elderly ... Talking & trying to do business with a person 3/4th of hearing loss in their ears (seems like borderline abuse & manipulation doesn't it). *** Yes especially those they think whose family members aren't involved with their elders.... Be well advised! She currently needs 24-hour care everyday, yet per their "assessment" she would only qualify for 8 (keep in mind the maximum you can get is 12 hours) of care (for free).. another reason she clearly wasn't a good fit for the program and yet they still went on to continue to try and enroll her??!!! THEY'RE NOT AN HONEST BUSINESS .. Another thing, you would think they would have qualified her FIRST for this program before advising her financially to move money out of the family members account... Lastly, Mary Sanchez Bonilla reached out to me regarding my family member. She didn't call me back for a month!!! When things got to a place where my family member finally realized the hoops she was jumping through just to join this thing and the expense it was adding up to be both financially and emotionally. She got so much anxiety around it all and felt so much pressure from all of it, thanks to you Pacific Pace. It was so sad! How do you all sleep at night doing this to the elderly? No honor, no trust, they take advantage and fully manipulate to get business. I would never give them business or want my family in a program like this. read more

SCAM ALERT!!!!!!! Beware of these people! They say they accept Medical ( so called health insurance for people who don't have health insurance thru their employer or people who cannot afford to purchase private health insurance.) They will check your " eligibility " and confirm that you are eligible to enroll in this program . I said this sounds too good to be true and the guy who confirmed my eligibility said that's what everyone says! Lol You will waste at least 2 hours having an intake appointment with the nurse, Mary, she will say she wants to stop by and bring you a warm meal. isn 't that nice! Then they will set up an appointment with a social worker who will ask you how much money you have in the bank? Then an assistant social worker will call you and ask if she can come over and help you with anything?! Sounds amazing? Right? Too good to be true! If you don 't have a lot of cash in one of your accounts on that day, or own a home (preferably a paid off property) they will deem you ineligible for the program , citing that you are at risk of being evicted when that is not true, making all kinds of assumptions about you without any knowledge about you or your family . I wasted 3 weeks ,in desperate need of medical care ,to be told by a third party that they don't accept people who aren't rich,(they prefer wealthy patients with Alzheimer's who have assets such as paid off property and other things....? NEWSFLASH - If I had employer based healthcare insurance or was wealthy I would not apply for, want or be approved for Medical !!!!!!!!!!! PLEASE DON'T WASTE YOUR TIME ! Good luck finding any real health care thru Medical. It's truly unfortunate that access to healthcare is a privilege for the wealthy and well connected in this Country. read more

WelbeHealth provides seniors in the community with much-needed and all-inclusive support such as medical care, in-center activities with other seniors, physical therapy, dental services, and even transportation to and from the center and other medical appointments. The PACE program is a life-changer, keeping the elderly living comfortably at home, and is provided at little to no cost for most seniors on Medicare and Medi-Cal. I recommend looking into it for any seniors who may qualify. read more