My Mom needed 24 hour care and desperately wanted to be in her own home. Presidio's staff cleaned…read moreand cared for her as well as cooking for her, keeping her meds organized and on time, driving her to and from appointments, and simply keeping her company. I can't say enough about this company and its high quality staff!

My experience with Presidio Home Care was nothing short of excellent when my mom needed in-home…read morecare for a few months. Colin went above and beyond before services began, as he spent several hours with my mom and I to better understand the issues she was facing and what kind of help she would require, as well as spending a significant amount of time with us prepping the home for the nurses. The help my mom received from the nurses was exceptional and they were consistently attentive, amicable, and supportive. I highly recommend Presidio if you or a loved one needs in-home care.

When they first cared for my father, I was in love. They took incredible care of him. I told them…read morethat I would give glowing reviews for them in Yelp. Then he fell and broke a vertebra in his spine. I do not know the circumstances of his fall, or where the caregiver was at the time. I'm sure they were nearby and just could not stop the series of events that led to my fathers injury. Because he ended up in the hospital, we stopped Home Instead services. When we signed dad up with Home Instead, I gave them a credit card for the deposit as I did not have any checks with me. A one time administrative fee of $75.00 was added to the charge and that was fine with me. It was just to set him up in their system. I was asked for my home address so an invoice could be mailed. At that point my thought was that I would pay them by check when I received the invoice. I don't remember at any point if it was mentioned that they do not accept checks or even if it was in all the small print on the paperwork I signed. I received an invoice in the mail and paid the invoice by electronic check through the bank. At the sometime they charged the amount on the invoice to the credit card on file and added an $80.00 fee for using the credit card. After a number of phone calls they eventually reversed the amount on the credit card by the amount I paid by check but the $80 remained on the credit card and I was told by Home Instead it would NOT BE REMOVED!!!! They explained after I had the check sent that their policy is that they do NOT ACCEPT CHECKS! Apparently they only charge on credit cards and add a fee of whatever percentage to the charge. I am finding that this is common. HOWEVER....They should have reversed the $80 fee as the bill was paid by check which they DID accept because it was electronic and the funds were removed from the checking account once it left the bank. So I could not cancel the check. But the $80 sat on the credit card and I finally just paid it to get this whole mess behind me. They only accept payment via credit card and charge the fees back to you. Absolutely no checks allowed....that is unless they are reimbursing YOU then it's okay to be in check form. They sent me a check for the deposited amount as we did not use them on the final night minus the $75.00 administrative fee. So they kept the administrative fee of $75 AND and a credit card fee of $80. I would recommend but only for their care, NOT THEIR ADMINISTRATIVE PRACTICES. Beware of the fees! IF I ever get my $80 back, I'll update my review. UPDATE: I have received a check for the $80.00. I have changed my review to 4 stars. Again, I loved the Caregivers and the folks behind them. But my feelings on how I was told that Dr Greg would absolutely not reimburse the $80 causes them to lose a star.

This company took our $$ and a caregiver did not show up. They told us they were reimburse us but…read morethey never did despite several calls and acknowledgements by managers that we were owed this money. They clearly take advantage of older people. At this point is seems purposeful. Find another company.

I love these guys. I've only had one issue in 2 years and it was an honest mistake. They are…read morethorough and caring.

WellBe Health-In home health services for seniors is bad news and taking advantage of the Medicare…read moresystem. We' had scheduled a nurse to come for wellness visit . They cancelled last minute. Second time we scheduled ... again they were a no show. Was given a lame excuse that they were not able to get into our building. The concierge was never alerted. We never got a phone call to say they arrived. We wasted the afternoon waiting for them. No communication and no excuse. Very poor business- Unreliable and certainly not honest

Stephanie was the physical therapist for my mom. My mom really appreciated her attitude and…read moreinstructions, along with her caring nature. Working with Stephanie helped build my mom's confidence in her mobility.

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

We have three active teenagers and a full household. After my wife had serious back surgery, we…read moreneeded help with her her recovery and light help around the house. Golden Heart sent a wonderful person within a day. We were very pleased with their understanding of our situation and the professional, friendly person who blended into our home easily. Would not hesitate to suggest using their services for short or long term La Canada, CA

My father-in-law became very ill last fall and required round the clock care. Golden Heart was a…read moregodsend. Golden Heart management was extremely caring and responsive. They arrived at my in-laws house and helped not only my father-in-law, but everyone in the family deal with both the logistics and the emotions that arise in such a situation. Plus, the caregivers that Golden Heart provided were top-notch--caring, qualified, competent and oh so kind to my father-in-law. We couldn't have asked for better service. I highly recommend their services.

This organization is incredibly responsive and helpful, even when not able to directly support our…read morerequest for my 87 year old mom who tested positive for Covid 9 days ago and needed home assistance. Becky was amazing, simply by going the distance of giving a reference for another company along with the phone number of the office as well as the owner's cell phone. When my mom is no longer positive, we will definitely call back and make arrangements for assistance with this company. Definitely recommend them.

Evelyn has been so helpful for my father in dealing with my mother's Alzheimer's. My mom is…read morecombative and Evelyn handles it with grace and patience.

I was looking for new health care providers for my elderly mother, I found 24 Hour Caregivers…read more They have been fantastic and even speak Spanish to my mother which surprised her tremendously. I highly recommend 24 Hour Caregivers for your loved ones medical care as they have helped my mother coordinate all the appointments she had missed.

I want to say thank you to Sara and the team for taking care of my Aunt. I appreciate all of the…read morehard work and attention. You guys did a great job in all respects. Keep up the good work!

I have to say that when you are in the midst of a pandemic keeping your loved ones in a…read moreconvalescent home is probably not an option at times. We brought my dad home to recover from his hip fracture and Raquel met us at home late at night to take down his information and see what was needed. It took us a few tries to find the right person but they were very understanding when it came to switching out the caregivers we thought were not suitable for him. Having the right caregiver made this road a little easier. My dad has thus far recovered and I would just like to thank the staff for finding us the right caregivers. Thank you for being patient with my family. I know trying to find good quality staff is hard. We thank you for Nelly, she was AMAZING!

When I was a client of right at home they would take hours away from the staff I was working with…read moreand give my hours to another client, right at home never would make up the hours they constantly took from me , and my regional center allowed it , I would never recommend to anyone even if they are on their very last breath of life , this is a scandalous agency

After my surgery, this company provided some of the worst service I've experienced…read more An RN contacted me around 3:30 PM saying he needed to come for a visit. I explained that I would be available around 6-6:30 PM, and he said he could not come after that. When patients already wait weeks for appointments, expecting someone to suddenly be available within a very short notice window is unacceptable. The next day was Sunday. I understood when they explained they normally do not provide service on Sundays, and I was told someone would come Monday instead. After some back and forth and several unsuccessful calls, I received a message saying someone else from the office would come because the original RN was busy. I texted them around 8 AM and waited all day without any updates. Nobody contacted me again. After following up multiple times myself, they finally called to say they had nobody available to come. I explained how serious the situation was and how scared and stressed I was because I had just gone through surgery and still had not received any visit or proper care. Instead of helping, they kept delaying and giving excuses like "give us another hour." Later they even tried blaming me, claiming I had canceled the original appointment, which was completely false. I asked for a supervisor to contact me because at that point I honestly did not know what else to do. Nobody ever called back. In the end, I had to drive myself in my post-surgery condition just to find care somewhere else. No patient recovering from surgery should be left feeling abandoned and forced into that situation. This may be acceptable in some industries, but not in healthcare where patients are recovering from surgery and depending on proper care. I truly hope neither they nor their own family members ever have to experience this kind of treatment while recovering from surgery.

I am a retired family therapist, and I have been advocating for my older brother, who receives…read moresupplemental healthcare services through Only Care Home Health. Recently, my brother reached out to me because he was having some serious concerns at his residential care facility. He sounded stressed, and I could tell the situation was affecting him. I listened, tried to identify what was happening, and followed the chain of command at his residence. Unfortunately, nothing was resolved. I kept looking for someone who could help, and that led me to Only Care Home Health. I honestly had no idea who I needed to speak with or where to begin. When I called, Roxy answered the phone. She asked how she could help, and I explained what my brother had been going through. She listened carefully and treated my concerns as important. She was kind, caring, and ready to help. Within about five minutes, she was able to resolve the main issue that had been causing my brother so much stress. I have worked with people my entire life. As a retired family therapist and behaviorist, I have learned to recognize when someone genuinely cares. Roxy is one of those people. She has a natural warmth and compassion that cannot be taught. I am truly thankful that I reached her today. She helped my brother, but she also gave me peace of mind. Knowing that someone listened and took action meant more to me than I can fully express. Only Care Home Health is very fortunate to have Roxy. Thank you, Roxy, for your kindness, your concern, and for helping my brother when he needed it. On a scale of 1 to 10, I give Only Care Home Health a 1,000.

My Niece had a pretty bad case of lice so we started looking through yelp for help. Most companies…read moreand independent providers were unclear when I requested their fee schedule. I left without clear answers on fees per session vs. hourly. They only added to our frustration. I called Hair Fairies in Pasadena and spoke with Myra. I immediately felt assured that a solution to our problem without the run around was at hand. Myra is very knowledgeable and clear regarding the pricing and procedures! The reserved thoughts of "am I going get a surprise with extra charges", was entirely erased. We arrived at the shop and it was so clean and cute. Myra greeted us with a big smile and immediately began to explain everything that was to be expected with our session. The session went well we took about an hour or so and Myra removed MANY of those little critters. Im glad I brought her here because the most I removed was 5 and with Hair Fairies we counted about 20 lice and 100 + eggs! The pricing was reasonable and completely worth it when you consider the amount of time and expertise that is needed. I wouldn't dare try this at home it's a very tedious task that only the experts at Hair Fairies can handle. I Highly recommend this Hair Fairies location. Thanks again Myra !!

Stay away. Period. I…read morerarely write reviews, but feel done wrong and need to share with the community. Both our young daughters and my wife had lice. They opened by saying "how long do you want us to work on them?" My wife--having no idea, said "until they're gone." That was 3 hours at $100/hr. for the first and after treatments for the other two and products they demand you buy, we were in for about $1400. New to lice and new to the area, we had no frame of reference and assumed that this was the reality. My wife signed their standard form and brought them back for their follow-up. All three were declared lice-free. Three weeks later, the bugs are back on all three, so we called them back. Their policy to guarantee their work is two weeks. They offered us a 20% discount as a return customer, taking no responsibility for obvious errors on their part. To their credit, they have a policy and followed it. But we obviously couldn't do business with someone who applies no good faith to their policy. What we've learned is that Hair Fairies encourages their employees to maximize hours and their policies give no incentive for their employees to be thorough, as within two weeks there is virtually no way for a customer to know that they've missed eggs and bugs. So Hair Fairies gets more billable hours and the customer is further left to suffer. A neighbor introduced us to Buggies and we went there instead. They were not only obliging but affordable. For treatment of all three, our cost was $150. We don't know if it worked yet, but they can go 9 more times before we reach the cost of Hair Fairies.