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    A Caring Place

    3.7 (27 reviews)
    Open • Open 24 hours

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    Ask the Community - A Caring Place

    Review Highlights - A Caring Place

    “I spoke with Nadina about my needs and what kind of person I was looking for to help my family.”

    Mentioned in 2 reviews

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    Home Instead Home Care Services of Pasadena

    Home Instead Home Care Services of Pasadena

    3.8(22 reviews)
    3.0 mi
    Locally owned & operated
    Minority-owned & operated

    My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

    Generally speaking caregivers we've had from Home Instead…read morewere caring and efficient - exceptionally so. The agency's communication skills could use improvement. We have repeatedly made 1 staffing request which has been ignored - not only denied but never addressed. Agency policies regarding client confidentiality need to be clarified as well. My husband and I have enough extra challenges to face without hearing that our living room furniture is being reviewed among Home Instead care providers.

    Photos
    Home Instead Home Care Services of Pasadena - Home Instead Senior Care Pasadena Office

    Home Instead Senior Care Pasadena Office

    Home Instead Home Care Services of Pasadena - Recruiting Care Professionals at the PCC Job Fair March 2023

    Recruiting Care Professionals at the PCC Job Fair March 2023

    Home Instead Home Care Services of Pasadena - Recruiting Care Professionals at the PCC Job Fair March 2023

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    Recruiting Care Professionals at the PCC Job Fair March 2023

    A Caring Place - homehealthcare - Updated October 2026

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