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Select Home Care Pasadena

5.0 (9 reviews)
Closed • 8:00 am - 5:00 pm

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GrandCare Health Services

GrandCare Health Services

(344 reviews)

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

I highly recommend GrandCare. My physical therapist was superb. He was excellent with…read morecommunication, always on time. He had excellent and appropriate knowledge to help me with various medical problems. We mainly worked on balance and strength. He taught me how to use my walker and cane better. I now feel safer going outside and even throughout my home. He was clear and concise instructing me. He answered all of my questions and addressed all concerns. Larry with GrandCare is an exceptional physical therapist. GrandCare made my in home physical therapy was a huge success. A++++ The BEST. LOOK NO FURTHER IF YOU NEEF PHYSICAL THERAPY. This is the second time I've used GrandCare. Reliable, knowledgeable and I was treated very well from my first phone call until I was much better. Thank you, Larry. You have helped me gain more insight and knowledge as to how to live a little differently but safer and easier.

Home Instead Home Care Services of Pasadena

Home Instead Home Care Services of Pasadena

(21 reviews)

When they first cared for my father, I was in love. They took incredible care of him. I told them…read morethat I would give glowing reviews for them in Yelp. Then he fell and broke a vertebra in his spine. I do not know the circumstances of his fall, or where the caregiver was at the time. I'm sure they were nearby and just could not stop the series of events that led to my fathers injury. Because he ended up in the hospital, we stopped Home Instead services. When we signed dad up with Home Instead, I gave them a credit card for the deposit as I did not have any checks with me. A one time administrative fee of $75.00 was added to the charge and that was fine with me. It was just to set him up in their system. I was asked for my home address so an invoice could be mailed. At that point my thought was that I would pay them by check when I received the invoice. I don't remember at any point if it was mentioned that they do not accept checks or even if it was in all the small print on the paperwork I signed. I received an invoice in the mail and paid the invoice by electronic check through the bank. At the sometime they charged the amount on the invoice to the credit card on file and added an $80.00 fee for using the credit card. After a number of phone calls they eventually reversed the amount on the credit card by the amount I paid by check but the $80 remained on the credit card and I was told by Home Instead it would NOT BE REMOVED!!!! They explained after I had the check sent that their policy is that they do NOT ACCEPT CHECKS! Apparently they only charge on credit cards and add a fee of whatever percentage to the charge. I am finding that this is common. HOWEVER....They should have reversed the $80 fee as the bill was paid by check which they DID accept because it was electronic and the funds were removed from the checking account once it left the bank. So I could not cancel the check. But the $80 sat on the credit card and I finally just paid it to get this whole mess behind me. They only accept payment via credit card and charge the fees back to you. Absolutely no checks allowed....that is unless they are reimbursing YOU then it's okay to be in check form. They sent me a check for the deposited amount as we did not use them on the final night minus the $75.00 administrative fee. So they kept the administrative fee of $75 AND and a credit card fee of $80. I would recommend but only for their care, NOT THEIR ADMINISTRATIVE PRACTICES. Beware of the fees! IF I ever get my $80 back, I'll update my review. UPDATE: I have received a check for the $80.00. I have changed my review to 4 stars. Again, I loved the Caregivers and the folks behind them. But my feelings on how I was told that Dr Greg would absolutely not reimburse the $80 causes them to lose a star.

My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

Select Home Care Pasadena - homehealthcare - Updated May 2026

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