Hard to believe a medical service can be as attentive as a fine dining restaurant, but that is what this was. We used Five Star for about five days. Medicare and Optum covered the hospice side. I paid separately for 24/7 caregivers through Sincere Care Services, which I chose because I wanted Cantonese and Mandarin speakers so my mother would be more comfortable. Five Star was recommended by the Optum physician on staff. Separately, a family member recommended them too, through a friend whose father had passed the week before. I checked their ratings on Yelp and Google before moving forward, and I am extremely happy with the service we got from start to finish. This is the point where you decide between more hospital intervention, which can be painful, and accepting the situation and moving to hospice. Hospice is the wedding coordinator for a peaceful death. Things can still go wrong even when you plan everything perfectly, but Five Star was there at every step to handle whatever came up. The rough sequence for anyone about to do this: 1. Decide on hospice. 2. Line up caregivers. They are separate from Five Star, but Five Star will point you to good ones. I wanted Chinese-speaking caregivers and Mark made it happen. 3. Coordinate with the hospital on transportation. 4. Be home to receive the supplies. 5. Be home when your loved one arrives. Have a bottle of distilled water ready for the oxygen machine. 6. Have the nurse and the caregiver both there so you can learn the comfort meds. 7. I used 24/7 caregivers on 12-hour shifts. I made a point of being there whenever a new caregiver came on, so I could walk them through the medications and get their phone number. Nurses came once a day to check on my mother since she was close. You do not have to be there the whole time, but I tried to be there for shift changes. One thing I wish I had watched more closely was bowel movements. My mother had been constipated since the hospital because she was not eating. Another tip: put together a playlist of beautiful music to play in the room. Otherwise it is silence, or your loved one is listening to caregivers talk and scroll on their phones. Even when your loved one is not responsive, they are still listening and drifting in and out. Tell them everything will be okay. Thank them for everything they did for you. I think it helps them go peacefully. Anytime I needed something, Mark was a text or a call away and he always answered. Again, they are the wedding coordinators for a loved one's passing, and they will do everything within their power to help you through it. read more

The owner and staff were incredibly kind and compassionate during a very difficult time.

Cuando se trata de encontrar un mejor lugar, sobre todo paz y tranquilidad para esa persona que tanto amas y esta pasando por momentos dificiles en su vida, cuando te sientes solo y no sabes como calmar tanto dolor en su dia a dia. Este equipo de trabajo y la compania son los mejores, son muy humanos, trabajan con passion, hacen que tus dias se han mejores, comfortables, son una nueva familia en tu vida. Por experiencia propia, quede encantada con los servicios que dia a dia ofrecieron a mi paciente, sus cuidados,el personal las nurses, el capellan , todos trabajando para mantener conform mi paciente, siempre se sintio muy concentido y con muchas atenciones en sus cuidados. Recomendados . read more

Five Star Home Hospice - Hospice Near Me - Pasadena, California

5 star is one of the best places for hospice every one was very helpful till the end of my dads passing I want to thank specially nurse Leticia and hector who gave us spiritual help. Overall all the team were of great help . May god bless all of you if I did not mention your name I'm sorry my memory is not where is supposed to be. Thank you all for your help in this difficult time. read more

My father needed to be placed on hospice and 5 star was recommended by the assisted living facility he was in. Mark and Alma of Five Star were there for me every step of the way as my father transitioned. Alma was by my dad's side and emotionally and physically with me to the very end. I loved her calm approach and disposition, it put my dad at ease. Her knowledge and experience provided a sense of comfort for me. Mark was really on top of the medication and collaborative with the assisted living facility. All of these things are critical when you are experiencing a loved one transitioning. They even provided grief counseling, which has been very helpful. I would highly recommend them. read more

Our family is beyond grateful for the care we received from 5 Star Home Hospice. From the very beginning, they were responsive to every need my mother had, and they supported us through this heartbreaking journey. The nurses, Martha and (especially) Brenda, were truly a blessing. They were attentive, compassionate, and always made sure my mother was comfortable. Because they took care of everything, we were able to focus on what mattered most--spending precious time with my mom during her final days. Their presence gave us peace of mind when we needed it most. When my mother passed, Martha and Brenda stayed with us and gently guided us through every step. They handled everything that needed to be done so we didn't have to worry, allowing us to simply be together as a family. I cannot say enough good things about 5 Star Home Hospice. The kindness, compassion, and support they showed will stay with us forever. read more

They were very kind, attentive, and knowledgeable regarding my mom and her hospice care. They always checked on supplies and made sure we had all we needed. Most of all, when we were on constant care, Marta (Martha?) was the nurse on duty and she was absolutely amazing. She gave us space when we needed it and words of comfort when she had just passed. We lucked out having her as the one there at her final moments. read more

My 100 year old grandmother was in the hospital to be discharged home and the doctor recommended Five Star hospice to my mom. The owner, Mark was very understanding of our situation and was quickly able to send an overnight nurse to our home the same night. The night nurse Martha was so compassionate and caring with my grandma and empathetic towards us. The daytime nurse Nelson was also very respectful and caring with my grandmother. Sadly we lost our grandma, but we are happy she was comfortable when she passed. We had an amazing experience with five star hospice, truly deserving of its name. read more

I can't say enough good things about the care my aunt recently received from Five Star Home Hospice. We were able to rely on them to answer our questions 24 hours a day and would get frequent updates on disease progression and expectations. All of the nurses were kind, considerate, compassionate. Toward the end, Five Star transitioned my aunt into continuous 24-hour care, ensuring full comfort with a bedside nurse to ease her symptoms. What could have been a painful and overwhelming experience was made so much easier with their guidance and care. We are forever grateful to Five Star Home Hospice for helping us navigate the unfortunate passing of our aunt. read more

I cannot say enough good things about the care and compassion we received from 5 Star Home Hospice. During one of the most difficult times in our lives, Mark and his team provided not only professional medical support but also emotional comfort that truly made a difference. From the very beginning, every nurse, aide, and coordinator treated my dad and our entire family--with dignity, kindness, and respect. They were always responsive, gentle, and deeply human in how they handled every situation. They took the time to explain what to expect, answered all of our questions with patience, and supported us in ways we didn't even know we needed. We are forever grateful to 5 Star Home Hospice,thank you for being a great support during such a dark time read more

Five Star was the best choice for us as a family. First off, Mark was our first point of contact and was amazing with us. He took his time and answered all our questions and concerns. The office staff was also great. Everyone worked well with us. The most important person was the caregiver they sent, Alma. She was the most amazing, caring, wonderful person. My dad responded to her right away and we had no problems with her at all. She was very gentle when working with my dad. I really do appreciate them being there for us at a tough time in our lives. Thank you Five Star, Mark and especially Alma for the wonderful work you do! read more

Five Star Hospice and their team of compassionate, knowledgeable caregivers were simply outstanding. They helped me and my family navigate my Mom's difficult decline and provided sensitive, professional support during her passing. Truly a wonderful team! read more

My grandmother was sent home on Hospice. 5 star was there with us from the start. The staff is kind and knowledgeable. I had a great experience with this company and recommend them to anyone in need of Hospice services for their loved one. read more

I am so happy that I chose Five Star Hospice to handle my mother's needs. They've been taking care of her for a couple of months now and I couldn't be more pleased. Before I chose them, Mark (I think he's the owner) answered all my questions and gave me some good advice, without being pushy. I like that the business is Pasadena based, being that I want to support local businesses after what we all went through with the Eaton fire. The RN and the LVN who look after my mother are so very friendly and pleasant, I couldn't be happier. The person who gives my mom her baths is also very gentle, calm and caring...which helps makes my mom feel more at ease. The RN/LVN/bath person also do a wonderful job communicating with the caregivers of the facility where my mother is staying, and they also reach out and call me with updates, etc. Another wonderful thing about Five Star Hospice, is the fact that you always get a "live" person when you call...no matter what time of the day or night it is!! I would highly recommend considering them when looking for a hospice service, you won't be disappointed with them...they are truly wonderful! read more

I wish to thank the team that took such great care of my Fiancé, Mike Phillips who passed away last July 5th. Mike could be tough sometimes and just didn't take to kindly to too many folks, but he spoke very, very highly of all of your attending personnel. This is still a very sad and raw time for me, but I take great comfort in the knowledge that as his life was ending, you eased his pain, kept him comfortable and clean which was very important to him. Thank you from the bottom of my heart. Brenda Hale read more

Five Star Home Hospice - My Honey, Mike and me, Brenda xxx - Hospice Near Me - Pasadena, California

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patient was hospice care ..had the best nurses .. and pastor was great service spent time with patient .. he was the best.. office just one sugestión weekend was hart to get medication and supply and when call weekends .. they need to review one time patient in not every tone we call ..thank you for your service ... read more

Five Star Hospice is the best : from the beginning we had positive experience and were encouraged, educated, and aware of the ongoing processes involved with end of life care. Highly recommend them. read more

Kind and Knowledgeable and Ready to help. All the equipment I need immediately. Meds show up at your house automatically Hospice nurses are special. Call out to Alma read more

Marc answer the phone every single time! My sister formed a special bond with Carolyn the girl that bathed her! And Caisa and Kathleen and Alma were so very kind to my sister! And we're so helpful for me as well. Even the 24 hour staffing at the end was fantastic Andy was great and so was Mabel. I have nothing but respect for this company and they delivered everything they promised! If you need a good group of people to take care of your ailing family I highly recommend this group of people. So thank you very much everybody read more

This facility kicked my grandmother out of hospice just because she didn't pass within the 6 month period. They promised to readmit her with new dr orders and they didn't. They have a very unqualified dr who visits patients. Visiting Dr. Sanders has difficulty walking to even get to the patients room to evaluate patients. Owner Mark is full of undelivered promises. Do not trust him. He does anything to bribe you to leave a good review for his facility. Reviews are fake!! Genenia, Rosario and all office staff offer very low assistance when needed.. please investigate Possible fraud. read more

Five Star Home Hospice - Hospice Near Me - Pasadena, California

I have used Five Star Hospice to provide care for my mother for almost two years. Five Star is the second provider I've used and they have been vastly superior to my first provider. I was initially leery of the name, but decided to trust the reviews and call them. I talked with the owner, Mark, who assured me that everything would be taken care of, it was, and has been ever since. They have gone above and beyond my initial expectations. I've been aware, for quite awhile that it's just their "Five Star" approach of giving you and your loved one exceptional comprehensive care. Five Star is my most valued asset as a caregiver. Five Star has been my mom's hospice provider for almost 2 years now. She was discharged from Hospice into Home Care, which is another way of saying "now you get nothing", in November, 2021. Then back to the hospital in March of 2022, placed back on hospice and back with Five Star. She's a few months from being discharged back to Home Care and I'm not looking forward to it. I see their organization as professional, organized, consistent, caring, very competent with a sound business plan of exceptional service that makes a big difference to her comfort. read more

The Comfort Care this Agency provided for my Mom was beyond commendable. The friendly family oriented yet highly professional services they deliver reflect the management they represent. From the intellectual DON Miss Rosario and the office staff , the back to back excellent personalized care Rosy (HHA) , Amar (RN) and Korina (RN) provided , the lively visits of Olivia (MSW) , the spiritual care from Chaplain Earl and the comforting visits of the Administrator Mr Mark himself made the challenging process and coping with a loss a bit less painful. Thank you so much for all you do. read more

Five Star Home Hospice - Karen - Hospice Near Me - Pasadena, California

Professional, patient, communicative. You can tell they really care. After my mom was diagnosed with cancer, the doctor sent her home and assigned their default palliative care service. That service was terrible, they consistently forgot to give my mom her much-needed pain meds. At this point, I had a skeptical view of the palliative care industry because it didn't seem to me like the workers are incentivized to care. Then I met Mark from Five Star Home Hospice. Mark was communicative about the process, patiently answering my questions (and sometimes repeated questions). I was still skeptical after a few phone calls, but at least I had hope because it seemed like he really cares. I'm glad my mom's final days were under Five Star Home Hospice's care. Her supplies and medication were delivered within hours of ordering. The nurses went above and beyond to make sure my mom was comfortable: from administering pain meds, to teaching me how to help her prevent bed sores, and the occasional neck massage when my mom asked for it (not part of their job description!!). All the while coaching me through this difficult time of my life. I was recommended Five Star Home Hospice from a family friend (who also used their service in the past) and now I get to recommend it to you. read more

The staff went over and above in every way with compassion and respect. We couldn't be more satisfied to have them taking care of our Mom for the last year!! Thank you Mark & TEAM read more

During the last year my 98 year old father (Chinese and spoke no English) was wonderfully cared for by 5 Star Hospice at his apartment in Pasadena. Although his mind was excellent, as the months passed it because difficult to move, and during his final months he ate very little (sometimes just fluids) and spent up to 20 hours per day in bed. The special and wonderful and professional care by the team (nurses, social workers, MDs, and other professionals) at 5 Star Hospice made his life very special as they really CARED. Their 24/7 attention with scheduled and special visits really made my dad's life more happy. Please note this care was for actually MORE than one year!! If I could I would give them 6--SIX--STARS. JING read more

I would like thank mark and all the nurses who came to care for mama while she made her transition to be with our lord. I can't tell you how wonderful they all were caring loving and most of all treated her with the dignity she so well deserved. Having them and all of our family around her made it so much easier for all of us. The support system they have can not be matched. I definitely highly recommend using this service. Bless them all read more

Five Star Home Hospice - Hospice Near Me - Pasadena, California

This is the second time we have used Five Star. This is an amazing hospice organization. Our RN - Pamela Lane, was professional, kind, very experienced and always responsive. She was open to all types of approaches - western/eastern - whatever was the best path to minimizing pain and maximizing piece of mind for our loved one. When we went to continuous care near the end - we had one nurse, Jennifer, who was so caring and loving that family members are still talking about her in gratitude. The end of life is so challenging and Five Star's outstanding staff brought us great comfort. read more

Highly recommend 5star hospice. They are caring and thorough. Our father was under their care for 31/2 years after suffering bleeding in the brain. Mark was especially helpful at the start as our father was scheduled to be discharged from the hospital in a couple days and I had to quickly find a hospice care professional to help care for him. Called Mark and he took care of everything to make sure all the equipment was there when our father came home. Pretty seamless operation. Over the years the nurses and doctors provided care and support. In his final days, the nurses made sure he was comfortable and he passed away peacefully. Thank you 5star for making our father's last days as comfortable as possible. read more

I had an incredibly good experience with Five Star hospice. They made everything so easy for me, as Dad was passing. I could call 24/7 and i would always get a kind voice on the other end, telling me "no problem at all, we'll take care of it". They allowed me to direct the type of care my family wanted. The doctor worked with all of our requests. The nurses and support staff on site were amazing - such a hard and sometimes thankless job, but always done with a smile. This is a well-run company on all fronts. Highly recommended.. read more

My father passed away on Easter Sunday, peacefully, comfortably and with the wonderful hospice nurses that Five Star Hospice sent us. We used their services for the last 3 months as my 96 year old dad died from dementia/old age. The wonderful people there were our guardian angels in providing professional, caring, services to my dad and being the rock that my family leaned on. The care managers, nurses, everyone they sent were top notch and took a huge load off our shoulders. They made sure my dad was taken care of and had excellent communication with his assisted living facility. I don't know how we would have managed without them! Many thanks to Jeanina, Rosario, Kathleen and Hilda the outstanding nurse at his bedside the last few days. Honestly , I would give them 10 stars and thank my lucky stars that they assisted my dad and family. Highly recommend. read more

My husband received Hospice Care through Roze Room for 4 months. I could not have asked for more. The whole staff was so loving, gentle and supportive. Our bath nurse, Iris was amazing and taught me so much about caring for my husband. Charlotte, our RN was caring in every way. She understood my feelings and supported me all along the way. Lisa, our Social worker went out if her way to handle all of our needs and counseled me when I needed it. Chaplain Keith is a gentle caring man who played his ukulele and sang Gentle Breeze. This was so soothing for our soul. I also enjoyed sharing scripture and poetry with him. My husband has moved on, and I am left with many beautiful memories. read more

Truly a five plus experience. Sadly, we had to use their services for my mother who passed away last week. I write this now before I forget the experience with Five Star. Let me begin, when we were told we needed hospice at the hospital...that alone was stressful enough. We needed to find a hospice right away. There were Hospice companies coming to our hospital room with chocolates, others visiting like we were buying a car. I decided to look at reviews. Thank God I did. Five star had great reviews and I went with my gut. Every single person we had contact with had compassion. Every time we needed someone. They were there. There was not one moment we did not feel alone or get our answers to questions we had. They even helped with my brother who had doubts about the process of not forcing food or water. That was hard. Doctors called him, nurses tried to reason with him. To say the least, they went beyond my expectations. I would recommend this hospice if you are looking for a personal, compassionate, empathetic, and available company. They handled everything from the moment they took my beautiful mom home to the moment she had her last breath. I send blessings to all the nurses, doctors, and helpers at Five Star. You made my moms transition comfortable. Thank you from the bottoms of my heart. read more

Five Star Hospice gets ten stars in my book. From the beginning of hospice, every single person was amazing. From the owner to the office, to the care team, to the Chaplin and just everyone involved, my parents received top notch care. Zero complaints and would highly highly recommend Five Star for your loved one. They took care of both of my parents with the most comforting, caring and professional care. They go the extra mile to put the patient and family at ease during such a difficult time. My family and I can't thank them enough. read more

The nurses are very caring and attentive, you are able to contact them 24 hrs any time a patient needs anything. They are very professional and focused on giving their patients the best care they can. If your family is looking for good quality, professional care, for your family members last days five star hospice is the one. read more

The name explains it well. As soon as, I talked to the office, they provided amenities, sent nurses/medicines, etc. the same day. They increased frequency of the nurse visits to everyday. And whenever I called the triage office, they answered immediately and provided care or sent a nurse, even at midnight. The nurses are experienced and professional. read more

There are no words to describe just how grateful we are to Five Star. My father's health declined rapidly and the staff was beyond accommodating. Mark jumped into action, along with Rosario, and got us the care we needed for my father's final hours. We could not have gotten through this traumatic experience without them. His male nurse was so compassionate and took excellent care of my father, making sure he was as comfortable as he could be. God bless these Angels that helped us. read more

I hesitated to call any hospice company at all for my mother in the end. I had already tried three other hospice companies (obviously only in it for the money) whose websites and brochures were full of empty promises never forthcoming. One of these so-called hospice companies' owner I caught yelling at my mother because she had a deviated septum that required 20 boxes of Kleenex a month. Another entity claiming to be a hospice provider never showed up at all and gave one excuse after another. But Five Star restored my faith in the concept. They came quickly, provided everything overnight my mother needed for comfort and stayed with us and her until the very end. If you find yourself needing to engage a hospice company for a loved one, rest assured Five Star will be there with professionalism, compassion and the expertise required for these delicate times. I can't thank them enough. read more

We engaged the service of 5 Star Hospice 7 years ago when our Dad passed away. This is just a quick review to let Mark know how much my siblings and I appreciate him and his team for their outstanding care when our Mom passed away earlier this month. When Mom decided to go home, the hospital recommended a large hospice company to assist us. Due to the high recommendation and the fact the company was able to take our Mom home within hours, we proceeded with them. After 1.5 days, we realized that the quality of service was poor. So I called Mark immediately. Mark amazingly remembered me and my Dad's name as well as other details I wouldn't expect him to recall being the last time we talked was 7 years ago. That was in the late afternoon the second day after Mom came home. To summarize, Mark and his team's service and care during the next 5 days before Mom's passing was excellent. Mark called me often to check on us to make sure that Mom's care was taken care of. Thank you, Mark and thank you to your 5 Star Hospice team! read more

There are no words to describe just how grateful we are to Five Star Hospice. They went above and beyond our expectations to accommodate our situation, explained the process, were very knowledgeable, caring, and respectful. I would highly recommend the use of Five Star services in the event a loved one is in need of hospice care or even simply an inquiry of the process. The staff is always ready to answer questions and be at your service. Thank you Mark and all the staff at Five Star for your services provided. read more

I wish to give them 10 stars!!!!! My mom fractured her ankle at night, had to rush her to Huntington Memorial Hospital ER. Cast was put on to stabilize her leg. Mom was independent with help of walker before this accident. Next day, doctor referred me to Hospice Care provider. Mark Jaratanian came to the hospital and explained their services. Mark arranged for EVERYTHING !!! ............. ambulance, hospital bed, wheel chair, all supplies, medicines, etc, etc, etc!!!! This happened before mom went home that evening!!!! What a fantastic logistics effort!!! Mom is being taken care of by professionals (doctors, nurses, care givers), well qualified, sensitive and caring -- ALL of them!!! We had NO idea of hospice care at all. Learnt very fast and what a positive experience!! Mark and his team have been excellent in ALL respects -- not a single occasion where they did not come through. Mom is 97 years young!!! I think I better stop, cannot add any more kudos!!! Many thanks!!!!! read more