Placed an order on cyber Monday. Inquired when it would be shipped and was told I had to wait 3-8…read moredays before I could inquire. I had selected the option to have the items shipped to the store. I received a message telling me my items would be delivered today (Dec. 6th, 2022). I called the store to see if it was in and was told my items weren't there and weren't in transit. Checked tracking again and it said my order had been returned to sender. Called the customer service number in the email which routed me to the U.S. I was told when I clicked to have it sent to the store they sent it to a location the store hasn't been in for about a year. They refused to re-send the order even though I didn't receive it and they have Canada Post info. stating it was being returned. They stated it would take up to 5 business days to refund my credit card. Until I get the refund I can't afford to re-order. So, my grandaughter won't have her snowsuit in time for Christmas because I won't have it in time to mail it to her. I am not going to re-order from them or ever order from them again. They get the address of their own store wrong and won't fix it. I am left inconvenienced. I let the local store know also, but they too don't seem to care. I was a good customer. Bought a snowsuit ever year and bought throughout the year for my grandaughter and baby gifts for various people. I spent a lot of money in their store and on line. No more.

** 3.5 stars **…read more Similar to Children's Place, this is one of the kid stores that has a big box feel and an explosion of crayon colours all over the clothes. Unlike Children's place, the price point is notably higher but also the quality is a bit better. The store is split into two, Carters and OshKosh. Carters is for the infants and toddlers and the OshKosh brand is more for kids up to age 14. It's hard to imagine 'kids' sized 14 though trying to wear these neon pairings with cute kittens or alligators on them. I came here often to buy the white basic onesies for baby showers as they often had friends and family deals each season. It was great because it's one of the few places that actually had real sizing. Other places like baby gap or obaibi had great phenomenal clothes but sometimes you need basics that aren't high end as spit up is bound to happen every 2 hours. You don't need soft egyptian cotton for that type of wear (and bleaching) or at the price point of $15 per onesie. Here, you can get true to size, decent quality (aka not scratchy or too thin), and affordable baby clothes. As for the OshKosh, the prices jump up and it's harder to shop here as the colour scheme and over the top cuteness makes me believe they butchered a bunch of Care Bears to create these clothes. Perhaps it doesn't appeal to my sense of fashion but the colour combinations (Yellow and purple shirts? fuschia tops with orange flowers with a dose of lime green petals?) also make any kid say 'NO' quite forceably. The service here is haphazard. Once in a while you'll find a great associate who knows all the answer and can run the cashier at lightening speeds... but that's only once in a while. Most of the time you're drumming your fingers as the two associates take at least 5 to 7 minutes per customer at the cash.

Recent visit on Boxing Day at noon extremely poor service by the Store General Manager a female on…read moresite and all her staff at cashiers. Rude communication from store GM towards customer that requires urgent attention of GAP ( Canada) Inc. Management for if the service received on Dec 26 , 2024 reflects their corporate culture. Sales would go down hill. I recommend Sr. Management to review all video surveillance inside the store in Dec 26, 2024 between 1pm- 2 pm. Investigate and retrain their store GM to educate her on basics of retail management, customer service, communication to improve the image for betterment of business for now her entire team is rude reflection of her.VERY VERY VERY POOR on part of GAP (Canada) Inc.

I am a Gap girl. I like comfortable clothes that don't cost a ton…read more Years ago, the largest size offered at Gap was a 16. I couldn't fit in it. Over five years ago, I decided to change my eating and lifestyle habits. I lost sixty pounds and have kept it off, which is a challenge being a foodie! Anyway, shopping for anything at Gap is no longer an issue. I shop here often. My size remains constant here. It's nice being in a holding pattern! I also get great clothes at discount prices. I have a navy blue skirt that has light pink stripes going down it. It has pockets, which are both practical and cute. I got this skirt for $10 and continue to wear it. It's one of my favourite pieces. I rarely shop at regular Gap stores. I am always at an outlet store. This one is at Heartland. It can get busy. However, there are plenty of parking spaces. The change rooms are bright and clean. I never feel pressured to try everything on quickly. The lineups can be long, but I am patient. Staff are friendly. I can't complain. (14)

I have wanted to check out this local store for some time. Stopped by on a Sunday during their…read moreoperating hours. The sign said open and the window advertised specials. I walked into a small crowded space, which was dominated by a group of children doing crafts. I assume it was a birthday party. As I entered, the adults on the premises looked at me like I had two heads. Feeling like I had done something wrong, I said "I'm sorry, is the store open?" You would think that this is where someone in charge would realize they should have locked the door and put a sign up about the private party, and then apologize to the unwitting would be customer. Nope! One of the adults rolled her eyes at me and said "I suppose it's not." I think this may have been the parent hosting the party, but it's possible it was someone linked to the store. Then a person who I can only guess was an employee of the store said "no, take an envelope!" There were several unmarked envelopes on the door. Perhaps they contain the secret instructions required to infiltrate this establishment, something like bringing a quail's egg under the light of the waxing moon or saying a secret password. Because, I can attest that walking in the door during the store's hours of operation doesn't get you very far. I can't speak to the goods there, because I doubt I'll rouse enough nerve to try to enter here again.

From the owner: Children's clothing sized birth to 16 years. We also sell art/ craft kits and have local artists…read morepieces on the walls for sale. We want to encourage creativity so we offer art and fashion illustration classes. We also offer traveling art parties! We come to you with all the supplies for a fun creative party! Check out the website or call for more details.

I had an incredibly negative work experience here. The management is hypocritical, discriminatory,…read morepicks favourites, were EXTREMELY disrespectful to myself and my family members on multiple occasions, aren't all on the same page - ever, and they will do anything for money, even if that jeopardizes the mental health of their very own staff. They also expect their workers to do an unfair amount of work for minimum wage. Theft and prevention, store cleanliness, PERFECT customer service, up selling, and adapting to the many technical issues they face year round is just a small glimpse of what is expected from a part-time worker. The only good things that came out of my entire year and five months that I worked there was the few friends I managed to make (which was nearly impossible due to the high turnover rate) the staff couldn't brainwash who were actually pretty solid, and a free green water bottle they gave me as a prize during Christmas time. (Their Christmas bonuses are convoluted and are only accessible to you if you are one of the few full timers they've had on staff for years or they decide they like you enough to give you enough hours to easily achieve this goal). Save yourself the trouble and work anywhere else. And if you care about the morality of where you spend your money? Do not shop here. The place is also extremely dusty and their clothes aren't nice enough for how much they charge customers (nearly everything that has any amount of cotton in it shrinks two sizes).This is by far the worst location in this area. There is so much more I can say too, but I don't have all day to sit on my phone and type.

Great store . Best TOMMY store I always find something on…read moresale for me . Great happy staff they seem happy to see me . They also remember my name when I go back. Would be nice if they had a bowl of water and some treats .

Dresses are beautiful. Staff were somewhat unhelpful. Dress was missing a button. I had to ask if…read morethey had it anywhere, or another, and for a discount. Not very forthcoming with a way to fix it. Crummy. Another staff person eventually found it or another button randomly in a drawer. Worst part is- day of baptism: black security tag left inside dress! Wow. Explain that discomfort to a baby!! Tried to get it off. Impossible. BIG oversight by the store and a headache to deal with on the day of the baptism!

They have been going above and beyond to help customers exchange dresses due to cancellations…read morebecause of the pandemic! They will set up an appointment for you as they have to limit the number of people in the store. The staff wears a mask and sanitized the change room before we went in. Excellent service and beautiful dresses!

I was confused about store policy. I brought in an organized bin of neatly folded clothes. Some…read moreitems still had tags on them. BB rand new. The employee at the counter took my information and said they will go through the items and phone me the same day. They also had my email. I recieved no phone call or email. I returned the next day and they said I have a store credit of $30 dollars. I said I don't want a store credit. I wanted cash back. Employee said if you don't come back the same day you get no cash only store credit. I said I did not receive a call or email. She said at the bottom of the receipt in small print it explains you must return back the same day. This was never explained to me. I said no one contacted me. I told them give me back everything I dropped off. Then she said we will give you cash. What a nightmare.

I came here and found some great board books for my kids and even some clothes with original price…read moretags on it. The used clothes all mostly look new still! The sales associates are so helpful with all of my questions. They are very patient as well. Will definitely return here again! Thank you for all your help!

My rating is 3.5 stars…read more I like Gap and Old Navy. A lot of my wardrobe features pieces from these two stores. For a while now, I tend to shop at their outlet stores. It feels good to save money and get better deals than at their regular stores. My friend and I wandered over to Heartland Town Centre. We were originally at Vaughan Mills, but we couldn't find a parking spot. It reinforced the fact that I tend to avoid this mall like the plague on weekends. We saw this Old Navy outlet and decided to go in. My friend was looking for ankle socks. This store is huge. There were plenty of discounts. I enjoyed the summer themes that I saw. Watermelon and banana flip flops? Yes! Dress shirts with small pineapples on them? So cute! Ankle socks with sushi pieces everywhere? OMG, I am going to die swimming in all this adorableness! My friend got used to my looking at my e-mail to see whether there were discount codes that we could use at the checkout counter. I recommend signing up to be a part of Old Navy's mailing list. We got a 20% discount on our entire order. She thought that you could only get that discount online. Nope. Say your discount code loud and proud to your cashier. Feel good about saving even more than you had anticipated! It was busy at the store. However, there were plenty of cashiers. The line moved at a decent pace. Our cashier was competent and friendly. I nabbed a pretty decent parking spot in front of the store. Although it does get chaotic at times at Heartland, we got there at on Saturday 4 pm and left when most stores were shutting down at 7 pm. It wasn't all that bad. I like this store. It's not too far away from work for me. I'll be back! (214)

This store is always a huge mess and the customers service is terrible. You can't find anyone to…read morehelp you. If there's not a huge line up the cashiers all run and hide and leave one person on the cash

This is my first time at the Heartland location. When Nordstrom Rack was first brought to Canada…read moremany years ago, I visited the one at Vaughan Mills about half a year after they opened and found many pieces of Nike athletic apparel at amazing prices. (Leggings under $25 and tank tops ranging from $12 to under $20). I didn't have any luck with sports apparel at this location. The pair of NIke leggings I found was $42.00 which is too much for Nordstrom Rack. My friend found a pair of MiuMiu sunglasses for $99.97 but was scratched on both lens. They had a large selection of NEST diffusers and candles for half price from the standard retail price. I didn't see any nice clothes or great deals that interested me. The winner for this trip was the athletic shoes selection! They had a nice selection of past season Nike shoes available in my size. My friend picked up a pair of airmax verona for $59.97 that's currently on sale at the Bay for $136 (regular price $170). As for me, I picked up a pair of superrep for HIIT that I've been eyeing for awhile. It retails for $160 and I got it for $89.97. If you're like me and somewhat into sneakers but don't want to pay retail and don't want super old models or outlet styles from the outlet, it's worth swinging!

Nothing great-barely any variety and it's pricey…read more So I have been to this location quite a few times in hopes of finding a deal or something awesome and have always failed.I was beyond happy when I saw their opening soon sign up last year.I love love NR and have shopped in them many times in the US. Unfortunately this location really doesn't have much to offer.Not much selection in shoes, clothing, make up, jewelry, bags nor home stuff. The best designer handbag I have seen here is a Valentino.No designer cross-bodies I have seen yet-I still feel Off Saks has a much better handbag and sun glass selection. I have bought some really nice shoes from NR in the past but this location never has any variety. As far as the location goes it very central.Lots of parking but it can get busy since they are located in a pretty busy plaza.The staff is helpful. I know they have another location in Vaughan mall I'm definitely going to check them out as well to see if they have something exciting to offer since I really really used to enjoy shopping here when I lived in the US and I'm not giving up this soon LOL!!