Since it's always a bit of a challenge to find decent office appropriate clothing that doesn't cost…read morea fortune, I was thrilled to see Ann Taylor open up a shop a the Eaton Centre. I've been in a few times since it's opened and I've never been disappointed. I happened by here today with one of my friends so we could check out the sales. I have to say, I was even more impressed than usual. Service is always great, but even with a store crowded with throngs of bargain hunters, we both received excellent service. The salespeople were extremely helpful despite the crowd. Whenever a store has a sale on, I always feel like I'm going to end up picking through the remnant pieces of clothing that no one else wants, however, today, that was not the case...the sale prices were amazing and the selection was ridiculous. We had a great time shopping and literally had to stop ourselves from buying more than we did. Overall, they carry a great selection of office attire, and great weekend attire as well. Will definitely be going back...there's a reason this place is one of my favourite shopping spots.

I come to Ann Taylor only for the purpose of buying my mom gifts. My most recent visit was to…read moreexchange a shirt that didn't fit her, but it was over the 60 day return/exchange period. I thought I'd give it a shot and see if they'd be nice enough to accommodate me. The manager I spoke to certainly didn't look too pleased that I was exchanging an item instead of purchasing something, however, she made an exception and allowed me to exchange the shirt for the current selling price ($25 dollars less than original value). I quickly picked out something and paid $8 more. Another sales person helped me at the cashier who was friendlier than the Manager. She wrapped the new shirt up nicely and apologized they couldn't do something more. Overall, a pleasant experience at Ann Taylor where you'll receive A-OK service!

I am a big fan of Fred Perry. Their clothes are pretty damn expensive, but they are simple,…read morewell-made and never go out of style in my opinion. So I was pretty happy when I stumbled upon their Toronto location (and their only location in Canada) while walking home one afternoon. Now, I was a bit of a mess when I came in. I looked like a bit of a mess and was wearing ragged clothes and the 2-3 girls working there didn't want to have anything to do with me. I think they assumed I was borderline homeless and never offered assistance and I secretly think they didn't want me touching their clothes. Went there a few days later all cleaned up and they were much more helpful. Not sure if that's a bad thing or not, but it's not unexpected o Queen Street or any fancy clothing shop I suppose. I wanted to get this gorgeous spring jacket but it was clocking in at over 300 dollars and I had to pay rent. Another day I suppose. I would wear Fred Perry clothes exclusively if I could afford it.

The polos are the best. I've worn many of the other brands (Ralph Lauren, Lacoste, Brooks…read moreBrothers, etc.) and the Fred Perry's fit the best, are the perfect material (not too thin like Lacoste) and hold their shape well and last a long time. I also like that you don't see people everywhere wearing them, they have a bit of exclusivity and I don't think that you can get Fred Perry polos anywhere else in the city (I could be wrong). The colours and unique detailing around the collar and sleeves look awesome as well, and the wreath logo is very subtle. They also have a couple of good sales per year when i can refresh my wardrobe.

I have had a great experience at Surmesur. Simon Pelletier has been nothing but kind and charming…read more As an Afab non binary person, I am never sure of how people will respond to my wants for a suit but Simon has made this experience nothing but affirming.9

absolute crap. every shirt has loose threads despite taking super extra care to wash and dryclean…read morecorrectly. also, ordered black chinos and got navy blue and was told to take it or leave it. absolute ripoff. all this crap is made in China with a machine, not an actual tailor. avoid.

Honestly, this was one of the worst shopping experiences of my entire life. The employees were…read moreextremely rude and treated me horribly. They made snarky comments about how I didn't need a new coat and much more. When I returned with a bunch of friends, since I now had a huge store credit, the sales associate wouldn't even pull a coat for me to try on since he said, "I tried it on the day before". I then told him that I wanted to try it on for my friends so I could get their opinion on the coat. The sales associate then walked away. Talk about rude! I just spent over $1000 in their store and they just walk away?? Are you kidding me?? Luckily I had three amazing friends with me who helped me pull and try on as many coats as possible to find one that would be a decent fit for the cold winter months ahead. This store would not give me a refund. Any other store would have given me a refund or purchased the coat I wanted in the bigger size. I couldn't believe the snarky comments coming out of the employees mouths. My friends were flabbergasted at the attitude the employees were spitting out at us. I will NEVER SHOP HERE AGAIN!!!! I rather go to a store like Holt Renfrew or Mendocino where they do what needs to be done to make the customer happy. Holt Renfrew will fix products that need mending and their customer service is way better. Mendocino would have ordered me the coat in the larger size in a heartbeat. This store was so nice to me when I spent over $1000 here but as soon as I wanted to make an exchange or get a refund they couldn't care less. I DO NOT RECOMMEND THIS STORE AT ALL!!! I will NEVER SHOP HERE AGAIN!!! I learnt my lesson about buying a big ticket item at a mom and pop shop. I will never make this mistake again. It's a shame because I'm sure there are great mom and pop shops where they care about their customers but this store DOES NOT CARE about anyone except their check book.

It is cold AF out and it makes you wonder how anyone living farther north than you are capable of…read moreventuring out of their pillow & blanket forts. The Japanese ladies helping us downstairs in the CG vault are super patient, knowledgeable about CG offerings, and provided suggestions for jackets in the right TEI rating for DC winters. Even though I didn't end up buying mine from Due West since we were in a different part of town prior to leaving Toronto, their suggestions helped me narrow down the jacket I eventually bought and love in this weather. They also offer Fusion Fit for petites that we didn't find calling around other CG resellers like Holt Renfrew. The wide-selection and availability in sizes definitely makes this a good spot to get a good dose of goosey warmth.

Service was great! Go see Roba for style help. Not often I can walk in to a suit store, try on off…read morethe rack and buy! Great service and fit

The service was incredible. No pushy sales people, only helpful employees…read more Typing to fulfill the minimum character requirement to post my review.

My family has been coming to this store for a year now and have bought suits and bags here. I never…read moredoubt the quality of the products here, and enjoy supporting our neighbour. But never have I been so offended by the employee working there!! Not only was he trying to push his opinions on me, it was has lack of professionalism. Perhaps he was having a bad day, but he didn't have to be so terribly rude to us. He basically chased us out with his pout and words. I'm a little asian female, of course I'll ask for a lower price, and I'm okay with not getting the discount. I would have bought it regardless if you would have cheered up and not been so defensive and RUDE. Terrible customer service from this one man. I will return when there's another employee working.

Absolutely delicious menswear, the tailoring is beautiful and the pieces are refined, timeless and…read moremodern! My BF is a huge fan as well - which makes me happy. Horrible womenswear - Oliver should just stick to taking care of the men because he truly does it VERY well!

I purchased a pair of shoes from Uncle Otis Clothing online store last week. After I paid I was…read moreadvised that the shoes would ship and I would receive an email later with the shipping confirmation. I paid $200.00, for the shoes and Otis billed me an additional $45.00, to ship to Denver, Colorado. Earlier this week, I received the shipping confirmation, but I also received a separate email from the shipper, DHL, to let me know that I owed them an additional $72.81, and that if I did not pay in four days, the shipment would be sent back to Uncle Otis. I called Otis and was advised that because I live in the States, I would need to pay the duties on the order, and that if I didn't want to pay the duties, the shipment would be sent back to Uncle Otis Clothing and I would receive a refund, MINUS the $45.00, that I paid for shipping, so basically, I was on the hook for the $72.81, or I could send the shoes back and lose the $45.00, that I'd already paid. I was miffed to say the least and Otis was unhelpful when I emailed to ask why I paid over $115.00, just to ship. In fact, Uncle Otis Clothing didn't even have the ship to address correct, so that after I paid the extortion, so that I didn't end up paying $45.00, to get NOTHING, I had to call Uncle Otis Clothing back to sit on hold for a half hour white they called DHL to correct their mistake. To say this was mishandled is the understatement of 2025. The customer service was crap, as was the explanation of the return policy and why I was billed $117.81 for shoes that cost half of that cost. Uncle Otis Clothing is a complete scam and I will not stand silently by while companies like this one take advantage of people. The experience left a taste in my mouth that I would like to never taste again and I will continue spreading the word.

Their return policy is astonishingly poor - needs to be more clearly represented at check out. The…read moreconversation on the phone with Vincent quickly became argumentative and i was assured i'm not the kind of customer he wants anyways, we "deal with people like you all the time." And by that i'm sure he means pissed off people who are clearly getting hoodwinked by a return policy that's not reflective of online shopping. As a first time buyer you'd think they'd make an exception and do a return now that i'm more familiar with their antiquated return policy. That said, too bad we don't want your business is the general response. And "if you don't like it go write a bad review, my name is Vincent and I own the place" is not what you'd expect but, it did inspire this review so, thank you, Vincent. I'll be shocked if this business is around in 5 years, or at least under the same management. Will never shop with these clowns again.

I went to this store on a recommendation from a friend and was very happy I did. They carry a…read morereally wide range of styles and I got both a dressy outfit that I needed plus a great casual sweater. They can tailor for you right on the premises (I think the owner is a tailor) and also carry some great shoes. The service was great - good suggestions but not pushy at all.

If you like to be ignored this is the place for you!…read more Went in to find a dress to wear to an upcoming wedding and said hi when I walked in. I was given a blank stare when I spoke to the lady working there. She continued to watch her movie while I looked around and not once offered to help or enquire what I was looking for. When you are selling dresses for $1000 I would expect a little customer service. Left without saying a word and wont ever return. Save your money for a store that interacts with their customers.