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Bethesda, MD

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UNIQLO

4.0 (2 reviews)
Closed • 10:00 am - 9:00 pm

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1 year ago

Helpful 8
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1 year ago

Helpful 5
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Madewell - 4.4.26

Madewell

4.3(14 reviews)
0.2 mi
•$$$

The clothes are pretty great--and I'm picky--but this is a review of the service, which was…read moreunusually exceptional. The three women who assisted me yesterday were attentive but not overbearing, knowledgeable and not pushy. One is Gianna, the second a cool tall lady, and the third--whose name I really wish I got--is a clearly professional and kind woman who was wearing a really pretty head wrap. Now the reason I'm writing this review (LISTEN UP, CORPORATE): I walked in yesterday a shell of myself after a really crappy day/week/year. Shopped like a zombie for a bit and went to check out. I'm not a cryer but for some reason all the feels hit me in the middle of that store and I burst into quiet tears. After treating me with the perfect blend of dignity, space and sweetness, the third employee came over and asked if she could give me a hug. (She gives really good hugs.) Madewell, you have great employees at this store and a real gem in that third woman. She went above and beyond. I'll be a repeat customer and I sure hope the powers that be (looking at you, HQ) fix these ladies up with a raise/bonus/diamonds/fur coats. Now, I'm going to rock my new shirts that not only look awesome but remind me there are good people out there.

I have shopped at madewell for years & always got gift cards from family for the holidays!!…read moreVisiting this store made me not want to shop at madewell ever again !! There were 3 associates in the front having a conversation & none of them said a word as they were busy in own conversation!! Horrible customer service !! I had a return & saw a purse that I was going to exchange I had to go to the 3 & interrupt to get price of purse then when I went to counter to do return/exchange another rude associate !! She didn't say hello thank you nothing!! What happened to customer service?? Obviously this store needs to look up the definition & get a refresher course

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Madewell - 4.4.26

4.4.26

Madewell - 4.4.26

4.4.26

Madewell - 4.4.26

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4.4.26

UNIQLO - womenscloth - Updated October 2026

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