I usually don't leave reviews but had to after my shopping experience here today. I try to avoid going to streetwear stores especially in this area because of the attitude of the employees. They usually make you feel like they do t want you shopping there unless you're a celebrity. Today came in for the Fear of God NBA All Star collab and Kate provided amazing customer service. She greeted me at the door, directed me to what I was looking for and gave some background o. The items and showed me more drops from the weekend. She was balancing two groups of customers politely and it was a breath of fresh air. I will be back to the store and hope other streetwear stores adopt the same service standard because I'm more inclined to shop in person when the environment is less intimidating. read more

Sic ass store with very cool street wear, right up my alley for coolness & style, if you're cool enough you should shop here.

Can you please refund me my money for the order I never received? The order number is 264814. None of your phone numbers work, and the order email takes days to respond, if at all. read more

It's been years now and it's no reason the line for the raffle should be messed with at the beginning when yall about to open up . Me and about 75 people were in line since before 6 am for the raffle . @ 9 am yall started to allow yall homies to jump the line while asking us to move back. It's actually disgusting how security tried to move us back for them . Do better read more

A purchase was made from this company with my account without my permission.The situation should have been easily resolved by allowing me to cancel the order.i sent several emails but after 3 days had not received a response.Then i received confirmation that the item had shipped.Finally after days of stress and many emails ,i received an email saying i would be refunded ! Had there simply been a phone number to call this could have easily been resolved.Unfortunatly today more and more businesses are choosing to not speak to customers directly ! less stress for them,more for the customer ! I have updated this review to reflect that i was refunded ! read more

Union - proof of the oder - Men's Clothing Near Me - Los Angeles, California

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Super sad on their false advertisement for their line up on the in store raffle. They need to advise that the raffle will close 30 mins before the actually time they say. So sad I wasn't able to get a ticket even tho I was there by 2:30 even tho I drove 1 hr for nothing. read more

Fire spot people infront super dope and friendly. Me and my girlfriend bought a shirt for back home as a souvenir from Union which was about 100 bucks not too bad shirt is really nice and fits well Thank you read more

Union - Men's Clothing Near Me - Los Angeles, California

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Just absolutely horrific customer service. My shoes were "lost" in the mail so I attempted to contact the Union store. Several phone calls, emails, DM's, etc have gone unanswered. I've attempted to contact them no less than 10 times, none of which have been successful and no one has contacted me back. Atrocious. I'll be reporting to the BBB. read more

This company is horrible, DO NOT BUY FROM THEM!! They have a phone number for customer service for the web that I was told doesn't exsist by the store manager. Don't waste your time or money. Buy elsewhere, they are a nightmare if you purchase online! Jacques Marie Mage you should stop selling to them as they are not worthy of your brand!!!!!! read more

Just a PSA, Union customer service is trash and so is FedEx. FedEx misdelivered my package and had someone else sign for it and now they can't "find my package" when I got video time stamp showing FedEx passing by never dropping off my package. I'm out of $240 and a pair of shoes and neither Union or FedEx can do anything about it. Never buying from union again, you'll feel the same way if it happened to you. I win a raffle fair and square, pay for the product only to have FedEx misdeliver and lose my package. Union customer service is trash. No help or accountability from FedEx and Union. read more

I was let down by this union drop. I submitted my details but never got a response. Their customer service is street buns, and since I never received the shoes, I can't comment on the clothing. I'm giving it two stars because the design and creativity seem really cool. I've decided to wait for the other union drops. I hope I can buy those and I might evenconsider resale. read more

I was charged twice on a raffle. I was given 1 refund due to unknown circumstances. I won then told it was cancelled. Now this company has cut off communication. They do not respond to my emails. Terrible communication and theft. They owe me $236. I sent them proof. I would put no stars if I was able. read more

Refunded my online order a day after being checked out , did it to thousands of people who stood in that line for hours .

5 Stars because of the security! My friends and I were waiting in line for the Nike Dunk drop and this guy cut in front of me and hundreds of people and was trying to incite drama. I let the security guards know and they kicked the dude out and followed him to make sure he didn't cut again! They were really chill as well, appreciate them. read more

Service is trash. Not sure why these places think they don't need customer service. All the workers just stand around. Not a good experience. read more

I'm kinda mad that they take so long to ship items but have the audacity to charge crazy shipping fees. This is a clear indication of the lack of appreciation for their customers and based on the comments I'm reading, it's no shocker. I want to support all LA based brands but you have to support your customers and create an iconic experience. So far, I hate this experience. read more

My brother and I have been coming to Union for the last 10 or so years now, and we probably visit the shop monthly to see what's going on because they always have new items coming and parties for new releases. I believe the man who runs Union, Chris Gibbs, has a great eye for the items he brings to the store, and most of all, he has created an attentive, comfortable, and judgement-free shopping experience that is rare at many streetwear/fashion stores. At Union, I feel comfortable to shop and try-on any piece that suits me. At other stores, I usually feel like I'm being followed and that I'm being judged on what I'm wearing to the store. So Union carries a mixture of expensive high fashion and streetwear brands. I've gotten many items that I truly love from here like a Gosha denim jacket, a Noah flannel, a Thom Browne shirt, a Union crewneck sweater, Advisory Board Crystsls shirts, and of course the Union Jordan collaboration. They have many other brands here as well. To top it off, the sales here are great. If it wasn't for some of Unions sales, I wouldn't have been able to afford certain pieces that I really enjoy. Chris and the rest of the staff are always looking to hook you up, and help you with whatever you need. I highly recommend visiting Union. You will not be disappointed. read more

Union - Men's Clothing Near Me - Los Angeles, California

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Terrible business taking peoples money and not wanting to refund them. They'll continue to go on like nothing happened. They must've been down bad or owed some money taking everyone's money. Union should just really consider shutting down, they aren't for the people anyway they love to backdoor and plug their friends. Fuck union read more

I won a raffle and went to this location to pick up my pair. I went in the store completely unaware that I had to make line outside, the cashier looked at me like I was crazy and was so rude she told me to go outside and make line. I went outside made line around the block, an employee checked my nike app and ID, he gave me a wristband. I waited in line for 3 hours, when I got to the door 4 guys denied my entry and said whatever I was trying to pull wasnt gonna happen, bc I had gone into the store previously unknowingly that I had to go get a wristband first. I was embarrassed, harassed and kicked out, i was treated like a thief for no valid reason. A customer shouldnt be treated this way, they need new employees read more

Union LA is clearly a scam like business. charges outrageous shipping costs yet takes over month to ship. Nike needs to end its collaborations wit's Union until they figure out how to ship shoes in a timely manner. read more

Won the purple colorway for the passport release and didn't know we couldn't have 2 shoes sent to the same address. How can we know prior to the drop? Mind you we just got back into the shoe game and didn't realize all these rules. Emailed back multiple times and even told them we can come in store to prove we are 2 different humans but they still can't do anything about it. Very, very unfair and me and my brother won the shoes without cheating the system!! I hope the owner or whoever sees this message because it's unfair to me and my brother that we woke up early, waited for the release and won them fair without cheating the system. Now we can't have the shoes cause we live in the same house?? I hope somebody at Union sees this because this isn't right read more

This place is ridiculous. They don't pick up the phone and are never open during their store hours. Bad business

I want to support this business as I feel their buyer has a great eye and they carry many brands I love, but customer service is non-existent. Be sure you really want what you're purchasing because returns/exchanges are a joke, and basically avoid making a purchase online/from their website. While the interface is slick, they won't fulfill your order for weeks, and if you send an e-mail or call their customer service number, you won't receive any response at all. Not sure how Union expects to retain customers or attract new ones with this poorly managed retail experience. There are far better options out there when you want customer service, and just respect, in general. read more

This review pertains to my online experience and may not reflect the experience in their brick and mortar store. I was fortunate enough to check out a pair of the Union Jordan's in a size 10. I'm a natural size 9.5, but was able to cart the size 10, which was ok by me. After weeks of waiting for shipping to Toronto (which I don't necessarily fault them for, as I get they had a ton of orders to fulfill) I was sent a size 10.5 instead, to my dismay. Sent an email asking for some acknowledgement of the error and a reasonable form of compensation and their response? They offered for me to take the time to pack up the shoes, and send them back for a refund! This to me, is an insulting 'fake apology' and not really taking ownership of their mistake (knowing the context of how difficult these shoes were to get and the limited stock). I replied with, what I think is a reasonable and diplomatic email, and they have yet to respond to me after almost a week. Maybe I've been spoiled with great customer service from other comparable streetwear boutiques (Concepts NYC and Capsule Toronto are both superb), but this is not how you are supposed to address a mistake made to a customer, in any type of business. Not sure how much of a difference this review makes, but hope it at least is a wake up call to Union to re-evaluate how they treat their customers going forward. read more

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Horrible customer service. I ordered the Union 4's on release day. They made the shipping label and supposedly shipped them two weeks later. I live in the Bay Area so normally packages wouldn't take long to get to me from LA. After two weeks with no update to the tracking, I asked them what the issue was and they told me to follow up with UPS. UPS informed me they never received it. After a few days of the constant back and forth, Union failed to take responsibility. Completely unprofessional and just terrible customer service. They make good products, just I was one of the several unlucky to not have gotten mine. Look at other reviews and you'll see that I'm not the only person that has gotten this treatment. read more

In my opinion, Union has always been ahead of its time. This is one of the OGs of the La Brea block. Good ol' South La Brea Ave... Back in the day, this was the only place in LA you could buy Supreme or Bape. Nowhere else. Waaay before Supreme opened up shop on Fairfax & Bape on Melrose. And today, Union curates brands that aren't available anywhere else in Los Angeles... at least, that I know of. Brands like Visvim, Wtaps, Neighborhood, Comme des Garcon, Original Fake, Maiden Noir, Mark McNairy, etc. Too many... Brands & styles we arent even ready for. Union was also one of the first stores to have a Nike SB account. They along with Val Surf In Valley Village & Hot Rod in Westwood were the only ones in the immediate area that sold SBs. They've always had the vision, the clout to carry the goods that are of high quality & not found easily anywhere else. I gotta give it up to them. So props to Chris Gibbs & staff. Eddie Cruz before him set the table... I still remember when Pete was managing the store, the lovely Joy was working there and the homie Matt not too long ago. Good people. Good products. It's not for everybody cause some things are far from inexpensive but for those that know & appreciate what it is they carry at Union, this store is for them. Look behind the counter. That's a McIntosh audio amplifier.... That should be your first sign that this is not your average. read more

Let me first disclaim this review. I am not in the shoe game. I've been coming here for years with friends, rarely do I buy something and it's mainly because of the price, but I'll give them the nod that what I did buy was of high quality materials and craftsmanship. In some cases you get what you pay for. Frankly the clothing is so eclectic and random it's hard to get a sense for their buyers. Accessories, be they handmade or not are trinkets. Etsy-esque for men. Like I hear the kids singing to that Macklemore song paying $50 for a t-shirt is ignorant. I love the wooden enclave counter area and the lighting, the design is pretty hip and cool for being around for so long and at the top of the game. Service is a little showy, a lot of posturing and it boils down to being slightly rude. I think I put off this vibe that I'm not about that life so when simply purchasing, browsing and seeking help I haven't gotten the service some of my other friends get who come in and either drop real loot or where the staff seems to be on their jock. I think at some point in the life of every male under 40 they have known someone who was/is or they themselves were/are in the shoe game. To all of you who have paid a ridiculous amount of money for shoes you'll never wear, waited in line hours or days and don't even play basketball. You have all been lied to. Milk fed dreams of style and glory through shoes. Shoes are meant to be worn, to be used, not stocked or stored so paying that much for something that doesn't at least take me out to dinner or do my taxes is ridiculous. It's a specialty fashion, novelty boutique catering to a bit of a young mans lifestyle. I'm a fan when I'm a fan of an item, but overall I it's a head shaker type place. read more

If you like being ripped off and treated like crap then this is the place for you. Left my work early for a raffle that they had advertised on IG until 3pm. I arrived an hour early only to be greated by a hostile employee telling me not to waste my time. They are absolutely right..DONT WASTE YOUR TIME HERE. read more

I've ordered online from Union on a number of occasions, but I had yet to actually visit the store in-person until relatively recently - when I happened to be in the neighborhood following a midday meeting. The place exudes style, and as soon as you walk in, you get the feeling that you're treading on the cutting edge. Sneakerheads and fashionistos alike (sorry ladies, no luck over here!) will find themselves particularly intrigued by the store's tasteful collection of brands, including both the relatively-well known (Comme de Garcons, Visvim, Pigalle) and the up-and-coming (my particular favorite being Tantum and their pocket tees!). While the employees may not spring into action in an attempt to help every person that stops by, they're more than willing to answer questions that you've got in mind. In particular, one cheery female sales associate (didn't get her name) was more than willing to give me a informative explanation as to why the store hadn't restocked on its supply of Virgil Abloh's "Off-White" project. It's refreshing to see that Union prides itself on keeping its staff well-informed and knowledgable. Having walked in merely to do some light window shopping and see what sale items the boutique had in stock, I wandered around to get an idea of Union's current selection; while there, I found a pretty killer selection of Marcelo Burlon tees on sale. Although I was tempted to make the impulse buy, I ultimately allowed practicality to win the day. While some of the items at Union can seem to be priced well into the stratosphere, all you've got to do is keep a close watch on the boutique's online store. Chances are you'll stumble upon at least killer bargain from doing so. I'd probably come back here in the near future to make a purchase - I've had my eye on getting my first pair of Buscemi sneakers for some time now! read more

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Used to love shopping here, but the store has completely declined in terms of their online customer service. I haven't received my order in 2 months and it doesn't matter how many times I email their "online customer support team". No responses to any of my emails. The phone line is disconnected. Not shopping with union again. Very disappointed read more

one of the worst companies that continues to spit in the face of their supporters. customer service is non existent. they genuinely do not care. once nike fries their contracts with jordan brand, this brand is destined for obscurity. read more

Horrible store. Employees are unprofessional! They will keep your shoe that you won in a raffle and prohibit you from coming inside the store. read more

Terrible raffle process, extremely bad customer service. Waiting on $500+ on refunds for over a week as well as hundreds of others, while they post other new products and give no updates. Terrible business not worth the hype at all read more

Stupid place. Fake info. Don't go I got 2:00 for raffles but they already shut and close the line even they said till 3:00. read more

My bf is in love with this store. We came to LA with three goals in mind: 1. Disneyland 2. Hello Kitty's 35th Birthday (more my goal, but w/e) 3. Shopping!! I saw a lot of really pricey items here. I didn't really bother to even look at the brands that they carried after I looked at the price tags of accessories, toys, and small goods. A good selection of sunglasses. For some reason they were selling some pretty expensive ass cologne. It had skulls on it, and was like mad money for it. Kinda confused by it. Must be some avant garde shit I don't understand. All I know is that if you can't afford it in the first place, then you have no business worrying about wtf it's for. It could be an air freshener for the bathroom for all I care. The goods I managed to notice were Nike, Carhart (big deal to us!), Neighborhood, original fake, and visvim. You can go on their website http://www.unionlosangeles.com/main.php if you wanna see the rest of what they carry. I think out of all the street wear stores I have encountered here, this was the one that despite how jaded they all are about the broke asses, window shoppers, tourists, assholes, nice people, celebrities, etc that come in here...they still maintained some laid back friendliness. My bf wanted to check out the plain Nike SB hoodie, and the guy at the checkout wanted to show him "something cool" he just notice about the jacket. Didn't ignore us, helpful, and not pushy. I like his style. To the left of the store is a small stairway leading up to the half-second floor of the shop. More clothing, and a few shoes here and there. This store is in a row next to Stussy, UNDFTD, and random funiture pieces store. We came on a Sunday evening around 4pm, and parking wasn't difficult. We wanted to steer from the crazy traffic in front of the store, and opted for the residential parking behind the building across from this row. We returned a second time after hitting up the other two stores next door (gotta make sure you do price comparisons!) and decided the Nike SB jacket was worth the money. My bf really liked this store, despite being a Supreme and Undftd afficiando. I think its because of the lowkey and chill vibe of the store/merchandise. read more

Had a wonderful shopping experience with Union for a highly coveted drop. While you may not always win, the pressure was on but the shopping was fair for consumers, which is rare these days. Nothing but Love and respect! read more

Union was usually great on invoices for the in store raffle. This past release I hit on argon dunks my size, but have yet to receive them. Ordered April 3rd and nothing. Have emailed multiple times and no response. Phone number doesn't work either so don't even bother. I can't go in store due to my work schedule. Paid 190 for them just for them to keep them. Union a joke now. read more

I'm personally a big shopper and into men's clothing. I shop a lot in LA area. I've been to Union 2 times - the first visit was bad. No one says hi - they follow you around and you feel awkward then you leave. Fine, maybe it was just an off day. So today (over a year later) I decided to give it a second go. I want you all to know I think Union and a clothing store has some amazing pieces. I subscribe to their email and their buys are fantastic. I've purchased things on their website. So back to my visit. I walk and and 3 (maybe 4) people are just hanging around the cash. Nobody looks in my direction, not a hello/welcome... nothing. I look around. Many of the clothing in the rack I'm actually wearing on this visit. I notice their is a rope blocking people from going upstairs... I assume they don't want you up their without a sales person. So I walk right up to the rope and look the 2 people behind the cash in the eye.... nothing. They don't ask if I want to go upstairs, they don't say a single word again. I'm totally blown away at this point. I just walk away. Chris - I'm not sure if you are aware how your associates treat your customers, I truly hope not. But that's just horrible. I am your customer, but the shipping experience should not be something this unenjoyable. I'll spend my money elsewhere. read more

What a sad case of store management, and an even sadder case of customer service. The (unwritten) store policy that prohibits you from returning an online-purchased item to the actual store, yet instructs you to pay to have it shipped to an address that is identical to the store's, is ridiculous. The store employee (when you talk to them on the phone) claim there is a totally separate department that handles returns... but when you ask for the number to that department, they say they don't have it. And so I go look at the website's "return info", it provides the store's number! It's literally the same number! When you call that number for returns, the store employee answers the phone standing right there at the store counter! What a lazy scam! I am done supporting these boutiques with less than acceptable business models. I seek out Black owned and/or POC owned businesses quite often, but I will not hesitate to take Union Los Angeles off my list for continued support. I sure hope the owners improve upon their practices, for the next customer. If you care about customer service, don't shop here, go elsewhere... otherwise good luck to you in not having a similar experience to mine (and many others I'm finding out after the fact). read more

Placed a order. With in 7 weeks no respond to multiple email. No order update. Sent 1 last email asking to cancel my order. Following business day. Got an email stating shipping label created. Worst customer service I have ever experienced. read more