1. Union Batteries

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    Ontario, CA

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    Union Batteries

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    1 year ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    4.4(16 reviews)
    2.7 mi
    Beat or match prices
    Certified professionals

    Alex today was helpful today replacing for my Air Filter and scanning a code in our car computer.read more

    Extremely disappointing experience. I went to this store to…read morebuy windshield washer fluid. When I went to check out, one of the employees, Eliot, was on the phone, so I walked over to the other register. The other employee at that counter left the desk and went to the back, doing absolutely nothing. A few moments later, I looked back and saw him just standing there. We made eye contact, and he literally walked out of my sight. So, I kept waiting. Once Eliot finally finished his call, he completely ignored me too and started to walk away to do something else. I admit I was getting frustrated by this point. I called out, "Is anyone going to help me?" Admittedly, I put the jug of washer fluid down on the counter with some force out of frustration--though Eliot claimed I "slammed" it. Eliot then yelled at me, saying, "You can just walk out of my store, you don't need to slam things on the counter." He then had the nerve to tell me I shouldn't behave that way in front of my child. I highly encourage the store manager to review the security footage to see if I actually "slammed" anything on the desk. To make matters worse, Eliot threatened to call the police if I didn't leave immediately. I did absolutely nothing illegal--I was literally just a paying customer waiting to check out. I have no idea why he would even threaten to involve law enforcement over a minor customer service frustration. I told him I was already leaving. I have always had a better impression of this brand compared to AutoZone, but this was my first time at this location--and it will likely be my last. I certainly do not need a kid teaching me how to parent my child. Lastly, I want to say that Eliot, I could see you were actually working and at least you weren't just loafing around like your coworker. However, you seriously need to go through proper corporate training. You need to be trained on how to properly handle and de-escalate a customer who is already frustrated.

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    Union Batteries - batterystores - Updated October 2026

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