Working with Justina on planning our wedding was the best decision we made. We went and used her…read morefull planning service and it was SO worth the price. My husband and I had already found a venue prior to hiring Justina. After we found the venue, we were completely at a loss with where to start with the planning as it was overwhelming. But Justina removed this burden completely and she was so patient with us. One trait of Justina that we greatly appreciate is her transparency. Before we signed a contract with her, she was straightforward with us about her giving birth in the middle of the wedding planning process. Despite having to give labor in the middle of planning, Justina's continued to impress us with her clear communication on timelines and expectations. She only stepped away from about 2 weeks after labor and resumed with us; just WOW, we wanted to tell her that she should rest more. During the planing process, Justina handles all of the timelines, organization, and paperwork; which saved my husband and I so much time! Justina was especially a godsend for me, as I was working full-time and wrapping up my master's degree in the same year. We loved how she is prepared with templates for us to follow and takes notes of our every meeting. She is also extremely efficient and was conscious of our budget, and tries her best to help us stay within the budget range we specified. Justina has a lot of connections, so her recommendations were helpful and often helped us save time on researching more vendors. Furthermore, Justina is always willing to come out to meet in person when necessary, and she enjoys choosing fabrics and equipment for the wedding with you -- which we thought was so nice. One thing we also noticed is that all the vendors we worked with also had endless praises for Justina. When it came to actual wedding day, we were surprised by how smooth our wedding event ran. We were prepared to yolo things if things got out of handle, since we have heard a lot of stories from friends about how some of their weddings did not go as planned. Our wedding was a more complicated one as we crammed a lot of events during reception. As the bride, I had one outfit change, we had 7 toast speeches from family/friends, we played the shoe game, and had 3 musical performances prior to opening up the dance floor. Honestly, we did not expect to be able to go through with everything, but Justina made sure we were good on time and we were able to do everything we planned! We were so happy with our wedding and it was everything we expected. Thanks to Justina, we did not feel nearly as stressed out as we initially thought. Due to Justina's immense experience and professionalism, a daunting planning turned into a piece of cake. I would HIGHLY recommend Justina to everyone to plan their events. She is absolutely amazing and we felt so inspired by her work ethic and reliability. Once again, thank you so much for making our dream wedding come true Justina!

If you're looking for a wedding planner who's professional but easy to work with, look no further…read morethan Justina of JL Events! This review is seriously long overdue as our wedding was way back in October 2022 at Casa Real (my apologies for the delay!) Early on in our engagement, my husband and I were ambivalent on the idea of hiring a wedding planner. We had already chosen several of our main vendors and thought we could save money and handle planning our wedding on our own but we were mistaken.  We were soon overwhelmed with all the details and started to have decision-making fatigue so we decided to look for a wedding planner. After quite a bit of research we chose Justina/JL Events and we are so grateful we did! Her services were definitely worth the investment. We highly recommend Justina for wedding planning and coordination. She is professional but personable, trustworthy, and very easy to work with. She had great communication from the start and all throughout the preparation for our big day; her responsiveness was amazing. During our first meeting, Justina quickly identified our needs and vision and created a detailed timeline for our wedding planning. She helped us narrow down design choices and accompanied us to meetings with vendors. We were impressed by her organization and proactive approach! Having Justina as our planner helped alleviate much of the stress that comes with planning a large wedding (we had about 260 guests.) There were several instances in which we were frustrated dealing with unresponsive vendors but Justina was great at facilitating communication and even helped us find better companies to work with. Justina helped us stay on track during rehearsal day and was an expert problem-solver. She coordinated with our vendors and the staff at Casa Real with ease and was patient with us and our large wedding entourage. On the day of our wedding, Justina and her assistant Dana took such great care of us and we were able to enjoy our wedding celebration! Justina truly demonstrated her expertise with event coordination. We really appreciated her taking so many behind-the-scenes photos and videos, too! She also created our beautiful wedding cake topper and welcome sign. Thank you Justina for helping us have the wedding of our dreams! We are forever incredibly grateful for you!

Erin created an amazing 40th birthday fiesta for us. From the initial planning stages to the very…read morelast detail, she executed everything flawlessly. I had a vision for what I wanted, but she truly brought it to life and exceeded all my expectations. We received so many compliments from our guests on the entire event. It was such a memorable and joyful occasion and I absolutely would recommend her to anyone planning a special event. Thank you Erin!

Erin of Your Event by Erin is incredible to work with! Her attention to detail, creativity, & calm…read moreprofessionalism make every delivery & rental process seamless and stunning. We always know it's going to be a great day when Erin's in charge. She comes highly recommended by our Trend team for any event planning needs!

My AMAZING wedding would not have been possible without TDE! We chose the Glitz package with a few…read moreadd-ons, and it was worth every penny. My husband and I received countless compliments on how smooth, organized, and beautiful our wedding was. Thanks to the incredible TDE team, I was able to enjoy the most perfect wedding day. Jessica: Jessica was our main point of contact throughout the planning process, and she was truly amazing. Whether we had questions or requests for the decorators, MC, DJ, day-of coordinator, photographers, videographers, or HMUA, she was always there to help. She was patient, kind, incredibly organized, and never made me feel like my questions were too much. Our Service Instruction worksheet was so detailed that every vendor knew exactly what to expect, which made the entire day run seamlessly. Decoration Team: The décor for both our ceremony and reception was absolutely stunning. Just two weeks before the wedding, I made a major change to our reception backdrop, and the team worked hard to bring my new vision to life. Jessica even arranged for me to see digital mockups after we discussed how important they were to me. Because of that, I was able to completely refresh the design from the inspiration I had shared over a year earlier. My advice: be as specific as possible about what you like and don't like--it really helps the decorators create your vision. Everything was executed beautifully. MC Eric: Eric was phenomenal! We specifically wanted a bilingual English/Vietnamese MC, and he exceeded every expectation. Even our hard-to-impress Vietnamese aunties and uncles couldn't stop complimenting him. He was charismatic, organized, and handled last-minute changes effortlessly. We had to adjust our timeline during the reception, including pausing photos and adding speeches, and he kept everything flowing naturally without awkward downtime. He also perfectly coordinated our unique sequence of dances with the DJ, making every transition feel seamless. DJ Otis: We didn't know who our DJ would be until the wedding day, and we were thrilled it was Otis! He absolutely nailed the music all night. The dance floor stayed packed until 11 PM because he knew exactly how to read the crowd. He mixed current hits with 70s-90s favorites that kept both younger guests and the older Vietnamese crowd dancing. The glow sticks and light-up glasses were a huge hit, and the energy never dropped. Day-of Coordinator Carina: Carina was incredible. She was warm, personable, and unbelievably organized. I thought my planning documents were detailed, but hers were even more thorough! She made me feel completely at ease leading up to the wedding and even drove to Pleasanton to run our rehearsal (an add-on that was absolutely worth it). Multiple vendors and family members commented on how efficient and organized she was. Photography & Videography: Our package included an engagement shoot plus two photographers and two videographers. Sam photographed both our engagement session and wedding, and his work was beautiful. We chose his light and airy editing style, and our engagement photos turned out amazing. On the wedding day, Sam and Christine were fantastic. They captured every moment while making us feel comfortable. One thing I'll never forget was how Sam noticed we hadn't had a moment to ourselves because of nonstop photos. He quietly pulled us away under the guise of a private reception reveal so we could enjoy a few peaceful minutes together. It was such a thoughtful gesture. Overall, I couldn't be happier that we chose TDE. If you're looking for a wedding that's beautiful, organized, low-stress, and genuinely enjoyable, I HIGHLY recommend them. They truly made our dream wedding come to life.

I had a very positive experience working with TDE. It was easy to schedule a free consultation,…read morewhere we first spoke with Otis, and could ask many questions up front before deciding to move forward. Otis was kind with great attention to detail from the start. Ultimately, we decided with the glam package and our contract was very clear to understand with cost breakdown for removal of specific services / add-ons. I updated it many times with Jessica, our planner, as we made changes throughout the months, and she was always so patient and clear. Our MC Otis did a wonderful job with maintaining flow of the program. Otis was also working as DJ for a good portion of the evening, so props to him! We had closer to an hour compared to 1.5 hours of open dancing because we were behind schedule, but everybody was on the dance floor and he kept the party going seamlessly. Weddings are hectic and there are so many moving parts; we did get behind schedule but we were still able to do everything we wanted to do. Our photo & video services were set to end, but Otis was very professional in discussing with us if we wanted to extend our video services, communicative on additional cost, at the moment. Our photographer, Ben, along with the team Stanford and videographer, Christina, were so fun to work with. Ben was great at providing direction, which is especially helpful since we were not used to posing. I have not received photo & video yet as it has only been a week, but from an experience standpoint, they were attentive to detail, communicative, and glided effortlessly through the event. My makeup artist, Vivi, is the sweetest person. She was super attentive to detail and my particular skin type. I was worried about makeup because I don't wear heavy makeup often. I ended up paying for a make-up trial, and I was so happy working with Vivi that I had no worries for the wedding day. We also added-on make up for our mothers, which Vivi did the morning of. The reception decor turned out so pretty! Everything was set-up as scheduled. I was really happy with the welcome backdrop and name sign. It was also great to take pictures with guests with the backdrop since we had time during cocktail hour. We asked TDE to incorporate a large screen as the backdrop of our sweetheart table, so we found an example from a previous wedding they did, and it turned out exactly as expected. We added the photo-booth, which was so popular with the guests! There were so many cool props and our guests were having tons of fun with it. I also sent TDE a custom drawing that I wanted for the photo strips- and it turned out just like I imagined. We chose Grand Dynasty as our reception venue, and TDE communicated set-up details with our restaurant event manager, Esmond, in the days leading up to the event. I highly recommend TDE and the team that we worked with! Thank you for making it an unforgettable experience.

This is an overdue post, but I really want to thank Aggie, her team, and the external vendors that…read morehelp my husband and I plan our wedding day! My wedding day wouldn't have been a success without their help! A while back, my friend told me that she used One Plus One Wedding Services (OPOWS) for her wedding in 2019. She had good things to say about them. My SIL's friend also used OPOWS, so I figured that if a few of my mutual connections have used this vendor, then I should work with them as well. Since I didn't have a wedding planner, going with a one-stop shop wedding services package was definitely a big help. It made my wedding execution seamless! I reached out to OPOWs about a year before my wedding date. Aggie is the main person who runs OPOWS. Aggie was super responsive with our conversations. She informed me about the wedding service package options. I decided to go with the Plus Package option which includes: photographer, videographer, wedding dresses (which I didn't use), Emcee, DJ (I gave the DJ our custom playlist since my husband and I wanted to pick our songs), hair and make-up artist, reception decorations, and chair covers. We scheduled to meet a few times before my wedding. Aggie was super helpful with providing recommendations and tips. I could tell that she really cares about her clients and wants to leave a good impression. Nearing my wedding date, she provided me with a run down schedule so that I could coordinate with her team and the external vendors that she partnered with. We made sure that my wedding day itinerary made sense. On the day of my wedding, I met most of my vendors in person. I was definitely stressed out because I always have this fear that something will go wrong. But to my surprise, all of my vendors did an excellent job on my wedding day. I could tell that they really enjoyed their job and tried to help me make the most out of my wedding day. Throughout the wedding and after the wedding, I received so many compliments from my guests in regards to the wedding decorations, the vendors we used, and etc. I made sure to advertise OPOWS to my guests in case they want to work with a one-stop shop vendor haha. Thank you again Aggie and team! My wedding day was very memorable and filled with happy memories! NOTE: If you're Chinese and can speak some Cantonese, this would make communicating a lot easier. Aggie, her team, and the external vendors that she works with are Chinese. There was a slight language barrier when communicating with Aggie and the external vendors since my Chinese isn't that great haha. But overall, we were able to communicate and get through the wedding planning!

One Plus One did an amazing job planning and executing our wedding! We booked the highest package…read moresince I was really interested in a package that included engagement photos and OPO had the most competitive prices. We paid extra for our photographer (Tang) and my MUA (Hera) was amazing. Hera was my main point of contact regarding any upgrades, questions, or changes to our package. While Hera was on vacation, I worked with Aggie to discuss and finalize the decorations of the venue. I picked out my potential dresses months in advance and Hera put them on hold for me as another bride was interested in one of the dresses I picked out. The MC and DJ were assigned a month before the actual wedding to discuss a song list and anything the MC needed to confirm and know in advance. Our MC was Jason and he was very lively and made the night more fun with his enthusiasm. The entire team was very patient and worked with me throughout the whole planning process as I had many questions and requests. I'm really glad I booked OPO because I didn't need to deal with additional vendors and could focus on what I really wanted for my wedding that OPO didn't cover. Everything came out amazing and I would highly highly recommend their service for anyone debating on booking a package for their wedding.

We had our wedding at Redwood Canyon Golf Course, a Wedgewood Weddings venue, and we could not have…read morebeen happier with our experience! The venue itself is absolutely gorgeous. The grounds are lush, green, and beautifully maintained, with so many picturesque areas for photos. There are so many beautiful backdrops throughout the property, which gave us plenty of options for photos. We especially loved the ceremony area. It feels secluded and intimate, which created such a beautiful setting for our ceremony and made the moment feel incredibly special. The ballroom is spacious and worked wonderfully for our large wedding. We had plenty of room for our guests, dining, dancing, and reception activities without the space feeling cramped. The food was great and we had no complaints. We had the cod with grape tomato vinaigrette, roast beef, and chicken Marsala, and our guests enjoyed the meal. We also brought in some additional food from outside vendors to supplement the appetizers, which worked really well for us and gave our guests even more variety. One thing to keep in mind is that there is only one bar, so the line can get a little long during busy periods, especially with a larger wedding. An additional bar option for larger weddings would definitely be a nice addition. But the biggest highlight of our experience was our day-of coordinator, Jacoby. She was absolutely AMAZING! We loved working with her and genuinely could not have asked for a better coordinator. I had a very specific vision for our wedding and did a lot of DIY decor, and Jacoby was incredible. She set up all of our DIY decor and executed my vision flawlessly. I was able to hand everything over to her on the wedding day and completely trust that she would bring everything together exactly how I envisioned it. And she did! Seeing everything set up and beautifully executed was such an amazing feeling. Beyond the decor, Jacoby was attentive, organized, responsive, and incredibly calm throughout the entire day. She handled so many details behind the scenes and was always one step ahead. She made sure everything was where it needed to be, kept the day moving smoothly, and took care of issues before they ever became something we had to worry about. She genuinely cared about our wedding and making sure we had the day we envisioned. Having Jacoby there allowed us to actually enjoy our wedding instead of worrying about logistics. We are so grateful for all of her hard work, attention to detail, and the care she put into making our day so special. She truly went above and beyond, and she was a huge part of why our wedding day was so seamless. Once Jacoby left for the evening, Jovani took over as our captain for the night, and he was fantastic as well. He made sure we continued to be taken care of and kept everything running smoothly throughout the rest of the evening. He was attentive, helpful, and made sure we had what we needed without us having to worry about anything. It was such a relief knowing that even after Jacoby left, we were still in great hands with Jovani. We are so grateful to both Jacoby and Jovani for taking such great care of us. Overall, it is a beautiful wedding venue with gorgeous grounds, an intimate ceremony setting, and a spacious ballroom. Combined with the support we received from the Wedgewood team, especially Jacoby, it was a wonderful place to celebrate our wedding. We would absolutely recommend it to other couples!

We just had our wedding at the Wedgewood Weddings Redwood Canyon location this weekend, and we…read morehonestly had such a great experience from the very start when we first toured the venue all the way to the end of our wedding reception. When first starting our wedding planning, we didn't want to deal with booking all the individual vendors like DJ, Florist, Bartenders, etc so that's when we found out about Wedgewood and the all-inclusive packages they offer that can also be customized to what you want. This was soo much more convenient and stress-free for us. All of the planning coordinators were very helpful and any of them responded back to our emails very quickly. However, the success of our wedding day was really due to our assigned coordinator Allison, who was absolutely amazing--she was so down-to-earth, personable, and was so knowledgeable/helpful answering our (many) questions and requests throughout the wedding planning process and on the day of. It honestly felt like we were planning our wedding with a close friend. On the day of our wedding, Allison was constantly checking up on both of us, but especially me (or so it felt!), making sure I was staying hydrated, adjusting my hair and veil for me, bringing me things that I needed, or even communicating with my family members for me while I got ready in the bridal suite. She even brought appetizers from our cocktail hour to us in the bridal suite since she knew we'd be too busy mingling later to get some ourselves, which we really appreciated. I'm sure all of Wedgewood's coordinators are fantastic, but we highly, highly recommend Allison because of how much she did to ensure everything ran smoothly. For our reception, our banquet captain was Simren, and she also did an amazing job taking over the event after Allison's shift was over. Simren knew all of the details of our reception just as well as Allison, and was so attentive and was alway nearby to help get us anything we needed. Allison and Simren, if you're reading this, thank you so much again for everything--our wedding day was so magical, and one of the best day of our lives, in huge part thanks to you!

We loved working with Carol! She was extremely professional, organized, easy to work with, and…read morehelpful in coordinating our wedding. I would highly recommend working with her and couldn't imagine going through the wedding process without her! Haeun and I were impressed with your prompt replies to other vendors and your attention to detail. Thank you Carol for all your help. Our wedding decorations, timeline, and day was perfect thanks to you and your team. Sincerely, Haeun and Mitchell

If I had only found Carol and her company before I started planning...I would have saved myself…read moremonths of agony and stress! Her company plans the ENTIRE wedding so you don't have to worry about anything except what you want and how you want it. Coordination: Carol is extremely professional, thoughtful, communicative (we exchanged many many emails while I was on the other side of the US), and patient (she had to explain many things to me and did so with tact)! She was there with me every step of planning, reassuring me the night before, encouraging me on the day of, and making sure both my husband and I were having fun and staying hydrated. Decorations: The wall drapings and lighting transform your venue into a mini wonderland. Highly recommend it though it can be pricey! Table decor was a mix of my DIY and Carol's expertise - what can I say but simple and elegant? DJ/Emcee: Guests really loved the 2 bilingual emcees and wanted to know where I found them - through my coordinator! They made sure the banquet flowed at a good pace (of course with Carol's guidance) and everyone was entertained. Guests also loved the tasteful mix of music the DJs played. Makeup/hair: Kelly stayed with me the whole day and made me into a very beautiful bride. She took my comments during the trial session seriously and made amazing changes on the day of. I had a total of 4 dresses accompanied by 4 different hairstyles and makeup. Cake: Carol's company also handles your cake - please let her! Coincidentally, I found the same bakery before hiring Carol though I wish I hadn't. I had my own cake tasting after I arrived back in the Bay Area; my husband had already tried a slice. The baker wouldn't let me try the flavor my husband had and only let me try one. I'm sure Carol would have pulled out her awesome negotiating skills and made the cake tasting experience better. More bizzarely, the bakery called me on the day of the wedding asking why I hadn't picked up $200 worth of cookies...suffice it to say, the baker is amazing with cakes but not so good with organizational skills.

I absolutely love Allie. I love the experience she gave us for my daughters birthday. She came in…read moreeffortlessly, set up with her team, got everything arranged and perfectly done. I had the most stress-free experience and we all enjoyed the party so much. Everyone was astounded by the details and how everything was put together, if you're ever looking to hire someone with the perfect eye, someone who does not need a lot of direction (I gave her the most minimal details and she gave me the most amazing product) and someone who knows how to set up with style call my girl Allie. Don't hesitate your party will look amazing and you will have the best time.

If u wanna have a party the ppl will be talkin about for months. Get Allie to do ur party. She…read moreturned my vision into reality. I can't believe how great it looked. It was beyond wat i expected. Thank u so much Allie.

2 Friends Events made it possible for our wedding day to go exactly to plan and exceed expectations…read morein every way. It was an absolute pleasure working with Carissa after booking the month-of coordination package. She went above and beyond from our initial meeting all the way to load out the night of the wedding. She took the time to understand my vision fully and provided invaluable insight throughout the process. She worked seamlessly with our other vendors, taking the weight of all the logistics so we could enjoy the weeks leading up to the wedding. When we got to wedding weekend she brought a calm and competent energy to the rehearsal and day-of that really set the tone and allowed us to relax and enjoy. We are so grateful for her collaboration and can honestly say booking with 2FE was one of the best decisions we made. If you're looking for a coordination team who will lead with professionalism and translate your vision to reality, look no further!

Two weeks before my son and his fiancée's wedding, their day-of coordinator unexpectedly backed…read moreout. I was frantically contacting vendors, trying to find someone who could step in on such short notice. Nichole Simpson, the owner of 2 Friends Events, responded almost immediately and quickly arranged a consultation. Within four days, we had an experienced coordinator assigned--and what a blessing that turned out to be. Rachel Roddewig and her assistant were absolutely AMAZING. Rachel met with us twice--first for an hour and then for another two and a half hours. She developed a detailed schedule and timeline and came prepared with thoughtful questions to ensure that every detail had been addressed. During the week leading up to the wedding, Rachel contacted every vendor to confirm logistics, schedules, and responsibilities. She also directed the staff I had hired for setup, bussing, breakdown, and cleanup. She attended the rehearsal, arrived early to walk the grounds and familiarize herself with the venue, coordinated everyone for the ceremony, and took care of every detail throughout the reception. If there were any hiccups, I knew nothing about them until after the wedding and reception were over. Rachel handled everything calmly and worked seamlessly with the vendors to ensure the day went perfectly. I truly believe the wedding was as perfect as it was because of Rachel's extraordinary organization, attention to detail, and logistical expertise. I am incredibly grateful to Nichole, Rachel, and 2 Friends Events for stepping in when we needed them most and helping make this very special day absolutely wonderful. I cannot recommend them highly enough!

Ceanna at JHE turned the stressful prospect of bringing off a big party into a very fun event we're…read morestill getting compliments about. I was amazed how many times I heard her say "Don't worry about that; we'll take care of it." We had never used an event planner before, being strictly DIY people. After this experience I'd not do a big event without them. Five stars!

If I could give Jane Hammond Events 6 stars, I would! As someone who has to plan big corporate…read moreevents, I feel very fortunate to have Amy Trapp and the entire Jane Hammond Events team behind me. They are amazing executors and can essentially bring anything you want to life. I've worked with Amy for two years in a row, the first party with 350 guests and the most recent party with 800 guests. Both events, different in scale and theme, were executed so well by the team and had rave reviews from the guests. The quality of their food is off the CHARTS and is always a highlight for the guests. The amazing food makes me want to hire them for my events year after year but the level of service, creativity, kindness, attention to detail, and execution seals the deal. If you have any hesitation about booking them for your next event, don't. So many thanks to Jane Hammond Events for always going above and beyond and making my job less stressful. ;)

This review is long overdue! Vicky did the floral and decor for my wedding on 9/24/2022, and I…read morecannot recommend her enough. My husband and I found her on Yelp, and we truly enjoyed working with her throughout the planning process. We initially reached out to Vicky while planning our tea ceremony, and one thing I really appreciated was that she offered Mam Qua (gift tray) rentals, which made the process much more convenient. Vicky was professional, responsive, and wonderful to work with from start to finish. She beautifully decorated our church and brought our blue-themed wedding vision to life. The backdrop was stunning, and she completely transformed the restaurant venue into something elegant and memorable. Everything looked even better than we had imagined. I also loved that my bridal bouquet and the bridesmaids' bouquets were made with fresh flowers and looked absolutely beautiful throughout the day. Thank you, Vicky, for helping make our wedding so special. I highly recommend Queen Bridals to anyone looking for a talented and reliable wedding florist and decorator!

I debated writing this review, but I felt compelled to share our experience. This review is not to…read moreslander Queen Bridals in any way, but to offer honest feedback that may encourage some reflection. Like many couples, we approached our wedding with excitement. A friend referred us to Vicky, and we didn't think twice. In hindsight, perhaps we should have done more research, but we are easygoing people. We communicated our vision, gave Vicky creative freedom, and trusted her as a professional. We weren't difficult. We asked for something simple, elegant, and meaningful. Instead, we experienced stress, embarrassment, and disappointment. In the weeks leading up to the wedding, Vicky voiced concerns that our venue, Koi Palace, was too small. We reassured her we had attended several beautiful weddings there ourselves, space doesn't seem to be an issue. While she eventually said she'd make it work, her lingering doubt was noticeable. On the day of the wedding, I arrived at the venue at 5:20 PM and found our guests waiting outside due to the venue not being ready. Inside, I observed Vicky and her team still working and did not wrap up until 6:00 PM, the scheduled start time of our reception. Later, Vicky insisted she had finished by 5:30 PM and had time to mingle with our vendors, but that version didn't align with what I witnessed or what our vendors shared. The most heartbreaking part came when my wife and I stood before the photo backdrop to take pictures with our guests. Instead of our correct monogram, the backdrop displayed the letters "V & A," despite my wife's name starting with a "J". Our guests noticed and pointed it out. We were stunned. To us, this wasn't a minor mistake, it was a glaring and deeply embarrassing moment. We ended up removing the initials ourselves. Even then, we didn't lash out. We waited, hoping Vicky might follow up to ask how the day went. She didn't. Two days later, I reached out and met with Vicky in person. I calmly asked how she thought the event went. She indicated everything went great and didn't recall any issues. When I showed her a photo of the incorrect initials, she looked at it without immediately recognizing the mistake. Only after I pointed it out did she acknowledged it and offered to Photoshop the images as a solution. That moment was disheartening. It showed a lack of understanding of what her role meant to us. This wasn't about a photo, it was about how we felt in a moment that can't be edited. It was about getting the basics right on a day that only happens once. After expressing our disappointment, we asked Vicky for a 30 percent refund. Not out of spite or anger, but because we truly felt the value of the service fell short of what was promised. The emotional weight of her error left an unsavory impact throughout our evening. We didn't demand the refund on the spot. I encouraged her to sleep on it and consider our perspective, to put herself in our shoes. She appreciated how non-confrontational we were and ultimately verbally agreed to the refund via Zelle. Three days went by. Nothing. I followed up with a message. No response. Eventually, Vicky replied and asked to speak. During our conversation, she reversed course and said she no longer felt the refund was warranted. She maintained the decor had been finished well before 6:00 PM and sent us a video of guests taking their seats at 6:01 PM, which only confirmed she or her team were still at the venue at that time. Technically, she completed the decor by the start time, which falls within the contract, and while we shared our plans for pre-reception desserts and snacks, we cannot fault her for that aspect. As for the wrong initials, to her credit, Vicky was apologetic to some degree and acknowledged the error, but indicated a 30 percent refund was unrealistic. I explained again this wasn't about a backdrop, it was about my wife being displayed by the wrong name, in front of everyone, on her wedding day. It was about the emotional toll and the lapse in attention to detail, especially when Vicky had worked almost exclusively with my wife during planning. How that mistake happened is still beyond me. Candidly, Vicky admitted to mixing up my wife's name with another bride. In the end, Vicky refunded 7.5 percent, stating since we removed the initials, it didn't technically ruin the wedding. No, it didn't ruin the wedding. But it undoubtedly affected how we felt. It cast a shadow over the night. It made us feel discounted, dismissed, and ultimately shorted of a service we were counting on. I believe Vicky put effort into her work. I believe she cares to a point. But her unwillingness to follow through on her word or genuinely consider the emotional impact of her mistake left us deeply disappointed. Mistakes happen, but how you respond to them matters just as much as the service you provide.