The business, itself, is one of THE BEST cigar/ restaurant lounges I have ever had dinner and a…read moresmoke at. The food is off the charts, with the quality of the meats, and seafood they select, to it's preparation, and it's taste. From what I've read about it in cigar publications, 70% of it's restaurant business are non-smokers. And that says a LOT about their food, and ever changing menu. The food is so good, that non-smokers are willing to tolerate cigar smoke, just to have dinner there. I'd say thats an impressive compliment to their chef's. The service was good, although sometimes they get caught up in the "chaos" when the restaurant gets really busy, like during their "Smoke-onos in the Poconos" Cigar Festival, but that's totally understandable because they're basically hosting over 1,000 festival goer's because that festival is THAT successful. I call it Disney World for cigar smokers. It's a fun event.
I did, however, have one problem at the event this year, an event I have been attending since it first started in 2024. They offer an included breakfast buffet on the last day, Sunday morning, 4/17/26. It's included with the type of ticket I had purchased. After sitting down to eat my breakfast, they asked me for the "breakfast coupon". They never had these at previous events, they just checked our event wrist bands, and breakfast was served. I didn't have it because I didn't even know there was one. I explained to the GENERAL MANAGER - SCOTT MCMACKEN, that my coupon was buried in my luggage, and my truck was parked down the hill, and at a distance, and because of my physical disabilities, and all the walking around we had to do over the long weekend, I informed him I was in a lot of pain in my spine, and hips, and walking down the hill, and then climbing back up, wasn't an option for me, unless I'm leaving. I had 2 different items on me to prove, beyond any doubt, that I was a ticket holder with this breakfast buffet included. His response, "I don't want to see those, you need to have the coupon, or you have to pay for breakfast". And that was it, after I had already started eating. I just want to "thank" him, personally, for his total lack of courtesy, and discretion, and for making me pay another $22, after spending $350 on an event ticket, and the additional $1300 I spent on cigars, and other items, in their cigar store, and at the event. I've never been treated like that, by ANY business, when my disabilities came into play during a discussion, of any kind, regarding doing business with anyone. The $22 was nothing, at all, to pay. It was his lack of discretion, when I mentioned why I couldn't walk to my truck to get the coupon, and his total lack of concern for my needs, when I offered him the pass card I was wearing around my neck at the event, and his flat out refusal to even look at the digital ticket proving that I was a Super VIP ticket holder. Very surprising treatment, for ANYBODY, for a business like this. But this is just one person, thank God, which doesn't reflect on the rest of the service, and professionalism, of the rest of the staff. Overall, it's still an excellent cigar, and dinner, destination....
