Started new with this bank July of 2018. People could not have been nicer, especially Jaime Q &…read morethe other Jamie,easy to work with remembered who we were when we came in to start a second account. We needed to provide a bit more info due to a business account & Jamie Q had all ready to go when we came back the next day. Just cant say enough nice about this bank & the friendly people there.

I've always had such a good and welcoming experience with OCCU in general. I came to OR with non…read moreexistent credit and poor as a church mouse and they treated me immediately with respect and helped me get all my finances set up so I could have the best possible future credit. Six years later and it's still going great. The new location in Junction City is clean, convenient, has great parking, and it's full of cheery friendly people who do what they do efficiently and with great people skills. You can't ask for much more than that in a credit union experience. I highly recommend.

From the owner: Hi. We're OCCU, a member-owned, not-for-profit financial cooperative located in Oregon and…read moreWashington. That means, as a member, you are OCCU too. And together, we're a force for good. We follow the credit union philosophy of people helping people. Unlike a traditional bank, we're not beholden to shareholders. Our profits are invested right back into our members, our operations and the communities we serve. That results in: * Fewer and reduced fees. * Increased savings rates. * Lower loan rates. * Exceptional member service. * Earmarked community funds. * Charitable giving. Your individual financial successes play a role in all this too. Our goal is to help people thrive -- both our members and everyone in the communities we serve.

This is a review that is long overdue. In 2001, I had a very tough situation to deal with. My…read moregrandmother had someone hovering over her just waiting to take huge advantage of her. Patricia Riley and her able assistants, Judy Matheny, and Tina Meyers of the Oregon Pacific Trust Department and John Fisher an attorney in Eugene were there to help me negotiate my way through a messy legal tangle. It was an extremely tough time for me, but Pat and her crew and John were there to add their personal loving touch to make sure everything went smoothly and efficiently. As I lived out of state, I was able to rest easy knowing everything would be fine. They put in place a Living Trust and caregivers who were nurturing and loving just like my grandmother deserved. Since my grandmother passed, they have continued to be diligent, efficient and timely with my needs. Pat is very patient, always there with her advice and common sense to guide me in my financial decisions and if Pat is unavailable then I can count on Judy or Tina. I'm so grateful for these wonderful individuals and what they have done for me, they feel like family.

I am REALLY UPSET!!!! When I tried to log in to my OPB account, I was redirected to "Yelp",…read morewhatever that is, and could not find a way to log in to the bank. I have urgent business to do NOW and there is no reason I should not be able to do it online just because it is the weekend. Now I am dead in the water until Monday. I DO NOT want to mess with Yelp, I just want to log in to my account directly. This is outrageous.

I just watched one of the tellers walk out of the bank and help an (elderly) woman up the curb, and…read morethen once done in the bank she walked her out and helped her down the curb and to her car. That's not just giving great customer service, that's showing that you hire people who actually care about others. Kudos to that teller!

I've been with Umpqua for about twenty years, and in the beginning they were very friendly and…read moreaccommodating. But now they've grown too big for their own good. I was just fined $10 for an "Account Maintenance Fee" after withdrawing all the money in my Money Market account in order to close it. But they didn't bother to warn me about the fee when they saw that the balance fell below the minimum required for a free account. But I have three accounts--one of which supports a low dollar amount debit card that I use for small purchases at unfamiliar businesses. That way, if I got scammed, they couldn't get more than the low balance I maintain--but there has never been a fee for this account regardless of the balance. Also, I'm 72 and can't remember all the rules for three different accounts. They have plenty of resources to send promotions for their financial products but no resources for a fee warning! I tried to complain to the morons at their call center, but these low level flunkies don't care about the customers at all, and won't let me talk to a bank executive to discuss my ADA needs. So I filed an EEOC complaint against them because they allow their newest and least knowledgeable employees to make decisions that can place the bank in serious legal jeopardy. They used to promote a policy that said a customer can come to any branch and talk to the bank CEO on a secure phone line. But now you can't even get into a branch, and they won't let a lowly customer talk to a bank big shot. And they've refused numerous requests to ID their ADA Compliance Officer (or even to say if they have one). So if you expect small business values and personal service (like they had when they were hungry), then this is no longer the place for your money--because they'll take it if they can even slightly justify it. And if you're a senior citizen like me, they'll take advantage of your inability to memorize all their conflicting and confusing rules.

I absolutely love this bank! They handle all of my business banking and have been terrific with…read moretaking care of all of my businesses unique needs. On top of that they have the best service of any bank I have even been to. Trained by the same company as the Ritz-Carlton and it shows. I would highly recommend banking with Umpqua

Outstanding "local" bank. Was a little concerned when Siuslaw Bank was taken over by Banner (these…read moremergers are often not good for existing customers), but 2 years out and no problems... Bonnie at the Veneta branch is a gem... a wealth of knowlwdge and experience, and always helpful. Banner offered a line of credit at terms that no other bank or credit union in greater Eugene area could come close to matching... ourstanding

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

From the beginning I was welcomed and given personalized attention. I receive personal calls if…read morethere is a question about activity or a possible OD. It is a small bank and sometimes there is a slow line, but it is well worth the wait.

WaFed is a disaster. Look at the BBB page to see that many have the experience that I have…read more... incompetent and worse. They held up a deal for no good reason and then made us pay $2000 to them because the deal took too long. Go anywhere else.

Thank you Umpqua bank for notarizing an important document for me today even though I don't have an…read moreaccount. No thanks to Barb the extremely rude employee that helped me. I feel sorry for the staff that has to work with her.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.