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    Columbia Bank

    3.0 (2 reviews)
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    Updated 3 months ago

    Services - Columbia Bank

    Personal banking

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    6 years ago

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    Jeremy S.

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    11 years ago

    Sterling is now Umpqua and the atmosphere has totally different. Used to be much be more upbeat and now is rather cold.

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    Ask the Community - Columbia Bank

    Columbia Bank

    Columbia Bank

    (8 reviews)

    I've been with Umpqua for about twenty years, and in the beginning they were very friendly and…read moreaccommodating. But now they've grown too big for their own good. I was just fined $10 for an "Account Maintenance Fee" after withdrawing all the money in my Money Market account in order to close it. But they didn't bother to warn me about the fee when they saw that the balance fell below the minimum required for a free account. But I have three accounts--one of which supports a low dollar amount debit card that I use for small purchases at unfamiliar businesses. That way, if I got scammed, they couldn't get more than the low balance I maintain--but there has never been a fee for this account regardless of the balance. Also, I'm 72 and can't remember all the rules for three different accounts. They have plenty of resources to send promotions for their financial products but no resources for a fee warning! I tried to complain to the morons at their call center, but these low level flunkies don't care about the customers at all, and won't let me talk to a bank executive to discuss my ADA needs. So I filed an EEOC complaint against them because they allow their newest and least knowledgeable employees to make decisions that can place the bank in serious legal jeopardy. They used to promote a policy that said a customer can come to any branch and talk to the bank CEO on a secure phone line. But now you can't even get into a branch, and they won't let a lowly customer talk to a bank big shot. And they've refused numerous requests to ID their ADA Compliance Officer (or even to say if they have one). So if you expect small business values and personal service (like they had when they were hungry), then this is no longer the place for your money--because they'll take it if they can even slightly justify it. And if you're a senior citizen like me, they'll take advantage of your inability to memorize all their conflicting and confusing rules.

    I absolutely love this bank! They handle all of my business banking and have been terrific with…read moretaking care of all of my businesses unique needs. On top of that they have the best service of any bank I have even been to. Trained by the same company as the Ritz-Carlton and it shows. I would highly recommend banking with Umpqua

    Columbia Bank - banks - Updated May 2026

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