Notice that this restaurant has two Yelp reviews, as their first one has terrible ratings, so they remade a new page...
Terrible booking experiences. I tried to book a reservation online for my bachelorette party, but accidently booked the wrong date, as the calendar was flipped from what I was used to. I canceled it, then had a friend try to rebook, but she did the same thing. We could not cancel the second reservation, as it was under the same name, for the same time, and the system believed it was already cancelled.
So we tried going by the restaurant to tell them in-person (I was traveling through and don't speak Spanish, so unable to have cell phone service to call). They were CLOSED when they stated that they would be open. I was unable to tell them to cancel the reservation, as it was closed. I even tried to eat here that night (with my bachelorette party), but they were closed on a day stated open.
Then they emailed me about the wrong date reservation. I told them I didn't want it. It was within the free cancellation date (I have this confirmed with their stated policy for a weekday and the email time stamps). They charged my credit card a 75 EU cancellation fee, even though it was prior to the deadline.
I tried fighting it with my friend, who speaks Spanish translating, but they will not comply. They last said they are "looking into it", but haven't replied in over a month. TERRIBLE SERVICE AND EXPERIENCE. AVOID THIS PLACE AT ALL COST. read more