Saigon Signature 90mins with Anna…read more The receptionist was kind and welcoming. The massager was not as professional: nails were long and kept cutting into my skin, the massage was more of the same thing over and over again for 90 minutes rather than a 90-minute well planned massage. What's funny is that the massage actually felt rushed. And it was more of rubbing the oil rather than massaging. It might be that I'm just used to better service, but when you're paying $145 for a 90-min massage, you expect the best service. Unfortunately will not be coming back.

I was feeling exhausted after a long, tiring week of work, so I decided to treat myself to a…read moremassage. I looked on Yelp for highly-rated spots nearby work and found this one. The prices seemed reasonable for the Los Altos area, so I booked my appointment for the 45-minute Deep Tissue massage. When I got there, they took me to my room right away even though I was a little early for my appointment. The room was nice and dark, very relaxing vibes. Rachel was my masseuse and she did an amazing job. She asked me where I wanted to focus and I mentioned that I needed some work on my neck, shoulders, and upper back. My favorite part of the massage was when she cracked my entire back with full force - it felt like everything loosened up in my back afterwards. Overall, would highly recommend if you need a decompressing and relaxing massage. Felt instantly better afterwards!

Came by for a foot massage the other day and it was a decent experience. Called ahead requesting…read morefor a strong masseur and the operator confirmed that this was available. Parking is plentiful in the private strip mall lot. Checked in with the receptionist as well as paid for the foot massage. The massage parlor features a stamp card where one gets a free massage after 10 visits. The foot massage takes place towards the back of the massage parlor featuring 4-5 massage "beds" in an open area. Massage started off with a warm foot bath before moving on to a thorough and strong foot and arm massage. The foot massage was pretty strong and so was the back massage. Massage finished off with a cup of tea along with a chocolate. ~$50/hour foot massage + $10 recommended tip.

I had a very uncomfortable experience here and would not return…read more First, the tipping process felt extremely pressured and inappropriate. I had already planned to leave a tip, but when it wasn't what they considered their "minimum," I was questioned about it and even laughed at. That alone was unprofessional, but it didn't stop there. The front desk staff then pulled out a tip sign that was hidden behind another sign--something that should have been clearly visible from the start if it's truly their policy. On top of that, I was charged more on my card than what I was told. Fifteen percent does not equal twenty percent, and that kind of discrepancy is unacceptable. To make matters worse, the towels used during the service had a noticeable mildew smell, especially the one placed on my face, which completely took away from what should have been a relaxing experience. Overall, between the lack of transparency, pressure around tipping, being overcharged, and poor hygiene standards, this was not a professional or comfortable environment. I would not recommend this place.

I was new to the area and stuff from my move. I found this place on Groupon and just wanted to try…read moreit out. The massage therapist I had really got into my knots and it was the deepest deep tissue I ever had in the best way. I went in feeling like a wound up rubber band and left feeling like I would just float away. Def great if you are sore, have some gnarly knots you want out or just want to feel good. The women's at the desk were lovely and sweet. Def found my new massage place!

I have visited XYC Massage twice. My first experience was decent, but my second experience made me…read morepretty upset. 1st experience from a couple of weeks ago: 3.5 stars. I called ahead to make an appointment for a 60 minute massage, but when I arrived, the only person available to do my massage was the receptionist. Kim did a good job on the massage (excellent pressure and very relaxing), but she had to run out a couple of times to address her front desk duties. I was happy with the massage, so I tipped 20%, which came out to be less than $20 (this is worth mentioning for what happens at my next appointment), then was on my way. I should also mention that on my way out, a man next to me at the counter who seemed to be a staff member but very well could have been a customer was clearly staring at me but not talking to me--creepy! 2nd experience (today): 1 star. I made an appointment for a 60 minute deep tissue massage. I arrived a bit early. No one was at the front desk, so I waited until 5 minutes before my appointment time to ring the bell. A different receptionist help me get set up and into my room. My therapist, Amanda, started my massage 10 minutes late, but to her credit, she made up the time so that I got my full 60 minutes. Although the pressure was fine (I needed the strong pressure for my knots and sore muscles), she was a bit rough and sloppy with the massage. For example, she would grab my skin so that it felt like I was being pinched (I discovered a bruise from this when I got home), and she yanked my underwear around a lot (she could have done this with more care). As a result, I only wanted to tip the minimum 15%, but after she counted how much I gave her in front of me(!!), she pulled out a sign that the business requires a minimum of a $20 tip for 60-minute massage because she couldn't express herself in English and got her coworker to explain that tipping at a massage parlor is different than tipping at a restaurant as the therapists work very hard. There are so many things wrong with this. My initial complaint is that they should be more transparent with their pricing by posting this sign up with their prices, but guess what? That's illegal, which is why they showed me a sign after the fact. Also, asking for a tip makes it not a tip. Finally, I would sure love to hear what restaurant servers have to say about her response because I guess servers don't work as hard as massage therapists? In all seriousness, if businesses need to provide a better wage for their workers, increase the massage price; tips need to be earned! Tips were traditionally meant To Insure Proper Service, but I definitely did not receive proper service. Try at your own risk, but the quality of your massage is hit or miss and I wouldn't want to support the business practices and customer service that I experienced.

Had a wonderful massage , i have to say Olive was amazing , I felt so relaxed after , and she…read moreworked on the issues I was having with my back , and I felt so much better after the massage !

Updated from a 1 star because of how they approached this situation…read more I got a message from them privately and was given the opportunity to try a different therapist. This offer alone makes me feel a lot better. Maybe I was just there on an off day.

Had a long day and wanted to relax a bit so I came to this location since it was close to me. I was…read moregreeted by friendly staff members on my way in . The place was very clean which was a plus for me since cleanliness is a must for me. As for the massage itself it was good. I got what I wanted which was a full body massage. The masseuse asked me multiple times during the session to check if I was fine with the strength she was using. She was very responsive to my requests too. If it got to a point where she was getting too strong, I would tell her and she immediately adjusted her strength. Overall a nice and pleasant experience. Would definitely recommend this place!

Came here for a regular massage. Front desk person was dismissive and told me "bye bye." I was very…read moreconfused why it seemed like they didn't want more clients, did some more googling, and this place has reviews for handjobs on other websites. I guess I as a woman wasn't the target demographic

I have used Jenny regularly to treat my aching and tight muscles. She is excellent and I highly…read morerecommend her.

Clean facilities and friendly staff. Rooms are large and tables are comfortable. The washrooms are…read moreclean and the staff clearly care about the spa's appearance. The rooms are quiet and have colored lights and music. Plenty of parking. Highly recommend calling ahead as there are a lot of staff working different days and some days are a lot busier than others. Services depend on the masseuse and some are available only one or two days a week.

Nice place but inconsistent service. Rooms are clean and nicely-lit, but they are very small. In…read moresome rooms the tables touch two walls. Tables are nice and at least some are heated. The sound and smell is very relaxing. Reception is friendly and inviting. Most of my massages have been very good (ViVi is very proficient) but a few have been awkward and even painful. Definitely look for referrals if possible.

Referred to this place through a friend, room is clean and tidy and staff is courteous and…read moreprofessional. I always get a deep tissue massage with back walk to relief my sore muscle after a workout, never dissatisfied. If you are looking for a straight forward and relaxing massage, this is the place to try.

Popular spot known for being very hygienic and professionally-run with uniformed attractive staff…read more Reception is friendly and inviting, the tables are comfortable, there are no strong odors and the music is relaxing. I have had a few bad experiences. The spa is often busy and will give drop-ins unrealistic wait times rather than turn them away. Staff skill is inconsistent. I have had multiple occasions where staff have shorted my massage time, including an expensive one hour four-hands experience that was shorted by 20 minutes. I have also been turned away after already paying and undressing because they overbooked. I have never been offered an apology for any problems. You can avoid some problems by booking in advance and setting expectations with your masseuse.

If you're looking for an actual massage DO NOT COME HERE…read more Terrible and extremely rude staff. Predatory behavior. I am shocked how this place is still in business. Beware, the person that was giving me a massage told me to go to the place around the corner for an actual massage. Embarrassing and disgusting behavior. Constant interruptions, I paid for an hour massage I was checked out at 40 minutes. When I asked if everything ok was told to shut up. No towel to clean up, the person had long nails and I had just done cupping prior, I went home and had to cleanse my skin because they kept stabbing me with their nails after continuously asking them please not to. I am so disappointed.

Super nice service. I feel relaxing. They showed me my scalp. And before and after photos my scalp…read morevery clear,I feel very happy I will come back again.thank you.

It is nice, clean , new opening spa at Cupertino, I tried their basic head scalp treatment for 1…read morehour and 15 mins, I got relaxed immediately, and definitely I will make another appointment soon.

Massage was not that good. She started late and ended early but said it was one hour. Hot stones…read morewere under 10 min

I initially came here with a Groupon and was so impressed that I immediately bought a five-session…read morepackage--the value is unbeatable! My massage with Lily this time was absolutely incredible. I love strong pressure, and she was a powerhouse, getting so much work done in just an hour. The best part was when she finished the session using a specific device that felt like it melted away the stubborn knots in my back. I left feeling completely limber and relaxed!