Massage was not that good. She started late and ended early but said it was one hour. Hot stones were under 10 min

I initially came here with a Groupon and was so impressed that I immediately bought a five-session package--the value is unbeatable! My massage with Lily this time was absolutely incredible. I love strong pressure, and she was a powerhouse, getting so much work done in just an hour. The best part was when she finished the session using a specific device that felt like it melted away the stubborn knots in my back. I left feeling completely limber and relaxed! read more

The environment was very quiet and peaceful. The massage therapist was very kind, and I felt completely relaxed. I'll definitely be coming back next time！ read more

This is such a relaxing place! Whenever you need a full-body massage, this is absolutely the best choice.

Wow, this massage experience was 10/10. Let me break it down for you: I scheduled a 60 min Hot Stone Massage with Aroma Therapy. I am a first time visitor and can be picky with massage therapists since I have a severe sciatica issue. Typically, I prefer deep/firm/hard pressure to accomplish getting the hardest of kinks out during a session. Let me tell you now - the firm is really firm! So if you need an excellent amount of pressure, I would recommend Lily. One thing I notice whenever I get a massage (in general) is that often enough, whatever maneuver is done on the initial side, sometimes isn't evenly done when they switch to the other. Furthermore, timing is sometime shorter on the second side. I can confidently say that every move, press, shift and pressure point that was massaged on the right, was equally as steady on the left. That has been a personal pet peeve of mine but in this case, that wasn't a concern. Once the first section of the massage was completed, the hot stones were applied and the therapist was really good about ensuring temperature, pressure and usage across the skin was effortless and comfortable. It was a perfect transition from the intensity I was feeling from massage. Afterwards, a warmed bean bag was placed on the back of my neck as well as my lower back. In addition, and towards the end of the massage, there is a super amazing foot scrub that is applied which surprised me. It was just a few minutes but so relaxing. That was definitely a surprised bonus that I didn't anticipate. Overall, this was a fantastic and high quality massage experience. To ease any doubt of services bought through third party platforms; I want to be clear that I purchased this through Groupon as well. It was well worth the money and my muscles are definitely thanking Lily. read more

Earthy Ruby - Acupuncture Near Me - Cupertino, California

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Hi I just literally left here and what a disaster. I told the therapist and wrote on the intake form. Please dont massage my head, but then she starts massaging it. I don't mind if they touch it but it shows me she didn't read the intake form. So whats the point of having it then? Second. When I made the appointment on the phone they said we take cash. I was like great. So, I bring cash and then at the front desk, they said we don't have change. I was shocked as how can this happen. I am never coming back here again unless I get a refund. I usually never write negative reviews, but had no choice tonight. Thanks you for reading. Horrible care from them. read more

earthy ruby has a variety of different treatments as well as ability to add on services. the owner is very friendly and warmly greeted me when i arrived. the waiting room had snacks and refreshments and made me feel welcome. each massage room is private and calming. i received the deep tissue massage and asked for hard pressure. it really gets out any knots and tension. she kept asking me if it was okay which i appreciated. the massage also came with oil and hot stone at the end. i would come back if i need any additional services. they also accept insurance! read more

Earthy Ruby - Acupuncture Near Me - Cupertino, California

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this review is for my experience with Lily!!! she took me by surprise!!! i had an amazing 60 min massage with her where she focused on my neck and shoulder. OMG words cannot describe how amazing it felt and this lady knows what pressure points to press on in my head to make my whole neck and shoulder feel more relaxed too! i did not have high expectation originally as with many chinese massage places are always hit or miss. but i hit the jack pot today! i'm only coming here for Lily going forward!!!! oh also i think it would be worth it to purchase the package for sure which is what i'm gonna do when i return! my friend also had an appt with me at the same time but she said her person was just OK. read more

Wow! I didn't know this place existed but I wanted to have a massage in Cupertino so I purchased a Groupon for a 60 minute hot stone massage. I have to say, it's hands down one of the best massages I've had. It's located in the shopping plaza with UPS, just a few doors down. I was greeted by Daisy, who assisted me in redeeming my Groupon. A very short fort to fill out and my massage therapist was ready for me. Off I went not expecting anything memorable but Lily was so sweet and had the most genuine laugh. Lily asked what type of pressure I like and I told her medium, she said to tell her anytime I wanted less or more. I had just had an intense workout that morning so this massage was hitting all the right muscles and she worked on some kinks in my upper shoulder blades. This massage was just heaven sent. I kept thinking this has got to be one of the best massages ever. Then to wrap things up she massage my feet and the sole of my feet. That was the best massage wrap up. I saw that they take FSA payments so I'll definitely be going back. Extremely satisfied with my massage. I was in such bless, I completely forgot to get some photos of the spa, but it's pretty nice and clean. Lots of easy parking. Enjoy! read more

Lili is a healer amazing massage therapist omg! They are lucky to have her they better keep her is really hard to find a good massage therapist and I just found the best of all she is very detailed oriented knowledgeable and very caring compassionate massage therapist. Totally recommend her again her name is Lili. read more

Massage therapist is hard to find the one that does good work and fit to your liking. I like Lily, the massage therapist at Earthy Ruby, and I become her regular customer. read more

Just had an amazing massage with Lily. I got the 60-minute CBD massage through Groupon, and boy am I glad I did. It was probably the best massage I've ever received, just the right blend of firm and gentle. Lily listened to me when I said which areas to avoid because of injuries, etc. and she was very friendly. The room was clean and calming, same as the rest of the facility. I loved the heated blankets/massage bed, it instantly put me at peace! I also appreciated the relaxation room which has tea and snacks. And as a bonus, they accept HSA cards as payment (you can include gratuity on them too). I was really happy to see this because it's a rarity in my experience. I am already planning my next visit and plan to purchase a package since they seem pretty reasonable, especially since you can split it with friends and family. read more

Earthy Ruby - Some snacks! - Acupuncture Near Me - Cupertino, California

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Oh my, this was one of the best massages I've had in the Bay Area. Lily is truly amazing. She knows how to apply the perfect amount of pressure and takes time to focus on tight areas. She is one of the only massage therapists to really, really work on the knots in my neck and upper back. Highly recommend for anyone who enjoys a deep-swedish combo massage. The place is clean and relaxing, with a large shared parking lot. Service was friendly. They offer a great deal on Groupon and sell multi-massage packages directly. Highly recommend! read more

I booked a lymphatic drainage massage. I don't think the lady knew what that is but the massage was so good I let her do her thing. She used her elbow and hot stone targeting acu-points versus gently stroking the lymphetic path. I wouldn't recommend it to ppl looking for treatment for cancer recovery, post liposuction or really need cleansing etc. I am definitely coming back though. I feel soooooo refreshed. I have swollen nodes so going to have to look for real lymphatic drainage massage though. read more

They cut my time short by 10 minutes. Prenatal massage was horrible. Asked multiple times to focus on certain sections of my shoulders and they ignored my request. For the price, which was $140. The service and the vibe is not worth that price. read more

This is my favorite massage place ever! Jenny is amazing, but I don't think you can go wrong here. They are gentle and attentive to your body, not just going through the motions. I just got a massage somewhere else and I deeply regret it, I think Earthy Ruby will be my go to from now on. read more

Excellent massage with Lilly. Nice facility. Very clean and professional. I got a Groupon as a gift and will go back for sure.

Booked a 90 minute massage with Alina the day after a 6+ hour flight from NYC! Alina had the perfect mix of technique-- alternating from working certain knots in my shoulders and soothing passes. It was a good mix of medium pressure and going a little harder where i needed it. I also liked the light stretching at the end of the massage to further relieve tightness in the body. I was wishing the massage could never end! read more

It's neither amazing nor awful. A fairly typical suburban massage experience. I'm sure it mostly depends on which therapist you get and your expectations walking in. Don't expect amazing and be pleasantly surprised. read more

Great service! The receptionist was friendly, and the massage therapist Alina and acupuncturist George were fantastic! I felt so relaxed after the treatment. Will definitely come back and refer to my family and friends. read more

My boyfriend and I visited Earthy Ruby for our first ever acupuncture experiences. We were immediately impressed with the setting. It was very clean and modern with a relaxing vibe right from the start. We both had acupuncture appointments with John. He was amazing! He started each of our appointments with a consultation. He was very knowledgeable and took the time to understand our symptoms and explain each of our treatment plans. He used a combination of methods on each of us including sound healing, hot stone massages, cupping and the acupuncture itself. He was very professional and seemed very experienced. We both walked out feeling relaxed with a whole new view on health. We will certainly be back for acupuncture with John and would like to try their other services (like massage and facials). Highly recommend! Plus They have a great "Grand Opening" promotion going until 12/1. read more

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+ Nice environment, clean and spacious + Good massager - The front desk staff appeared reserved, lacking the warmth typically associated with hospitality. - They constantly messed up the appointment schedule read more

I took a one-hour massage this afternoon and enjoyed it so much. The environment is relaxing and quiet. The massagist is professional. I also had a Chinese medicine consultation afterwards and got many useful suggestions. Will come back next time. read more

Looking for a great massage? Look no further than Earth Ruby. I have been getting monthly massages here for about a year. All of the masseuses have been great and the staff is always very nice. The place is clean and relaxing. Would definitely recommend this place. Also, if you buy massage 10 packs you will get a great price per massage. read more

My dad goes every week. It's the highlight of his week. The staff is caring, courteous, conscientious and go above and beyond to make every session the best experience possible. Thank you Lilly and all the staff. read more

This was my first time getting a massage in so long and I made the right decision in giving Earthy Ruby a try. I made the appointment over the phone and spoke with the manager Kimberly, and she was very friendly and answered all my questions. I was able to book same day! :) Entering the lobby, I was greeted right away. They offer water and snacks in the waiting room. My massage therapist Ming was amazing! She would double check if the pressure was okay and went over the more specified spots I had knots and tension. I look forward to booking with her next time! I feel so relaxed. I met Linda before heading out and enjoyed conversation. They let me know about other services I would possibly be interested next time I book! Will come back again! :) read more

Extremely disappointing prenatal massage-- My husband had a great experience here with Lily, so he decided to book me a prenatal massage (I'm 40 weeks pregnant). Unfortunately lily was not available so they booked with me a lady named Luna. She spoke absolutely no English, so I could barely communicate with her. When I told her I couldn't not understand her she laughed at me. It was a rude and awkward beginning to what should be a very relaxing experience. The massage wasn't even subpar. It was barely existent. She spent almost the entire hour moving her hand up and down my back with no pressure at all. Then she focused on my neck by digging her finger into the same spot over and over again. I spent the entire massage counting down the minutes until it was over and done. I was hoping I wouldn't be charged for the terrible "massage", but I was offered a 20% discount. I still think paying $112 is ridiculous. An establishment should not hire someone who clearly doesn't care about the job they are supposed to do. There is no way that lady thought what she was doing was acceptable. I left the salon in tears and a terrible way to end my pregnancy journey. I was hoping for some much needed pain relief, but all I received was a financial expense for nothing but frustration and disappointment. read more

I was so lucky to be treated by Ms Theresa. Whole body treatment with above and beyond care and education. She was what I'd call exceptional. Unfortunately, she left the spa. My experience with Luna, well, I'll not want repeat it. I sorely miss Theresa. Will try Lilly next. Otherwise, the place is very clean and pleasant. read more

Had a fantastic experience here. I originally booked a massage here for unresolved neck pain and knots that has been lingering for weeks. My masseuse maribel worked very hard on my problem area. She recommended that I booked an appointment with Jon for further treatment and I'm so glad I did. I appreciated him taking the time to explain/educate on TCM principles and holistic health. He listened attentively and it is obvious he cares about his patients. He used a variety of different methods such as massage, acupuncture, hot stones to address not only my problem areas but also treatments for holistic well being. I left not only with my neck feeling much better with improved range of motion, but also felt revived mentally. Jon really takes the time to listen and treats each patient and their problems individually. earthy ruby far exceeded my expectations. read more

Booked a hot stone and aromatherapy massage on Groupon. I was late which is my fault - the parking there is awful btw - and was greeted a bit rudely for being late. It's a traditional Asian establishment and that's the culture so I get it to a degree. My masseuse and the massage was great. She was standing on me at one point too which actually felt really good. She was clearly very well trained and skilled. Unfortunately there was no aromatherapy part to the massage. Upon exiting, the front desk lady asked if I wanted to leave a tip. I left something slightly lower than what they had recommended on a sign and she pointed at the sign saying that's what they recommend. I get topping is customary at these places but I did feel forced to tip more. Overall good massage - bad customer service by the lady at the front desk. read more

This replaced the Massage Envy in the shopping center off of DeAnza and Stevens Creek. There is a definite Chinese vibe, but it's also reminiscent of the staid western vibe of Massage Envy. Nice and firm massage. About 75 for 1 hour is more than the usual foot massage places. Worth a try if you have some extra money and want to help out a new business during COVID. read more

This spa is clean and has a very relaxing environment. I love coming here to get massages. They always accommodate me.

I had a great 90 minute deep tissue massage with Miyah! I am 6 weeks post partum and Miyah did an excellent medium pressure massage working on my pain areas. She used hot towels for some extra heat therapy which I have never had before in other therapies and felt great. Earthy Ruby has a quaint , very pleasing and serene ambience. The complementary rose hip tea really set me up for a calming and relaxing experience before my massage. There is also a separate relaxation area where you can just sit n sip tea with the sound of water behind you. Very peaceful. Their rooms are warm and pleasing and the massage tables are temp controlled , I was 80 percent already relaxed as a lied down on a warm table! The rest of the 90 minutes were one of the most calming experiences I have had in a while. The front desk staff is very polite and helpful. I bought 10 more sessions on their grand opening discounted price so I am definitely going again! read more

Excellent ,Excellent, Excellent. The facility is very modern, new and clean. The front desk personal are helpful, kind and understanding of your needs. It is a quiet, soothing environment as well. The massage therapist I have seen the most at Earthy Ruby is Lily. I have had many therapists work on me over the years, and she is one of the top ones I have received treatment from. Her technique and ability to loosen up tight areas is incredible. I would highly recommend this therapy center. I also plan to have acupuncture treatment there in the future as wel. read more

Massage was incredible, but the guy who checked me out was incredibly rude. Last time I came with a Groupon he said you could only use once, but then I got an ad from Groupon that offered to try again, so I could buy a second time, so I did. I called and booked, no issue. after the massage, I go to use the Groupon and ask if I can tip on my card. He started yelling that he told me I can only buy once. I said I was sorry, but an ad was sent so I bought it again, but I assume the company knew. He said Groupon was greedy. I told him I know you can limit purchase amounts, that was up to them, he continued to rant and told me I'm just going to have to pay the difference. I told him I will not. He snatched my phone off the desk. At this point, I didn't trust this business with my credit card information, So I walked out bewildered by the whole interaction. He ran out the door after me asking me why I wasn't tipping, I said I was a little scared of him and just wanted to leave. He yelled out after me to never come back. I am a little sad because I wanted to start getting my massage twice monthly again and I thought my partner might also like the place, the massage therapist both times were amazing. I hope they can go to a better place. I'd gladly visit them elsewhere. This is Cupertino, they won't last a long time as a business by treating customers with such disdain and disrespect. I don't think I ever left a place feeling so scared of a person. No where in my life do people yell at me read more

We've always tipped 15% except one time when your massage lead did not follow my ask, even though I asked multiple times to not massage a certain area. I also spent close to $2000 in less than 2 months, buying single and a package at your location, as frequent customer, I always tipped. The massages were cut short multiple times and I only brought this up once at my last visit. Not to mention that when I asked for a receipt you were asking me if I wanted a fake receipt for a different service. Unsurprisingly 4 of your therapists left not because they weren't tipped but because they were treated poorly by your staff. It's funny you hid 50 cent snacks but tried to make customers like myself feel bad for voicing their massage was cut short, an overpriced massage they paid so much money for. I know this response was posted from the poorly mannered front desk staff and that the owner is in China. The owner is not a bad guy, I had a chance to meet him and was one of the reasons I returned and I posted a review here because i didn't want him to lose business over carelessly managed business by poorly educated and unprofessional front desk staff. The lack of professionalism and immature attitude shows in the poor response below. I hope the real owner reads this and saves his business. Good luck! --- 4 out of the deep tissue therapists left in less than 2 months, first few massages were 60 minutes, then all of a sudden massages started being 55 then 50 min even 45. The massage therapists were late for their appointments by 7-10 min almost always, when I was late 5 minutes, even though therapist wasn't ready they took it from my time. Additionally, they had snacks in the lobby, I usually took a kind bar and a cookie, they started hiding the snacks for existing customers - I literally saw them doing it and taking them out for new customers lol. Therapists are leaving because they are not paid and mistreated, they cut the appointments time, the remaining therapists have attitude - I asked them not to massage a specific part of my body 5 times they kept telling me they need to massage there. I asked the front desk for an appointment, the Asian lady with curly hair said what time - I asked when therapist is available, she said "you call me when you know what time" with mean attitude then I said I don't appreciate the attitude and the front desk clerk said "Whatever" can you imagine? The owner should be concerned about his staff unprofessionalism and attitude. He certainly lost my family as clients. We will not be returning. read more

Earthy Ruby - I will never go back there - Acupuncture Near Me - Cupertino, California

Ping is my go to person. Her attention to detail is impeccable. The place is clean and quiet. Scheduling is easy. Love the location as well

Just had a 90 min therapeutic deep tissue massage at Earthy Ruby in Cupertino . Very serene atmosphere .. clean elegant & welcoming One of the best massages ever had with massage therapist Annie Deep tissue mixed with some stretching that relieved much tension . She really knew how to deep tissue massage & apply pressure trigger points to help rid the knots away . Highly recommend this massage therapist for deep tissue. read more

Not a great massage place as the lady didn't talk and just started. Clean and hygienic. But wouldn't recommend or worth 110$!

I received a 60 minute hot stone massage with aroma therapy from my friend as a birthday gift and I was so excited to possibly find a spa I can return too as I am a long distance runner and have rather sore muscles. Unfortunately I will not be returning. The message was supposed to be 60 minutes but I definitely was not massaged for the full hour. I arrived a few minutes prior to my 5 pm appointment and the woman at the front desk was helping another customer so I patiently waited. By the time the actual massage began it was definitely after 5 and the masseuse ended it at 5:55 so I would venture to say at least 10-15 minutes of my massage was cut. I also wasn't too fond of how the masseuse was complaining/saying she had to rush my massage because it was only 60 minutes and I needed to book 90 minutes next time. However I think the worst part of this experience is the fact that what ever they used on me caused a horrific skin reaction! Red itchy spots all over my chest arms and shoulders once I got home. Instead of feeling rejuvenated and relaxed I'm itchy lol read more

Earthy Ruby - Skin reaction after I got home from my massage :( - Acupuncture Near Me - Cupertino, California