This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I do NOT recommend W & W Autobody in Westborough Ma at all! My car was sent to them for a small…read morerepair from a dent from a car door. I received my car back and it was incredibly dirty on the inside. It appeared as if they sanded with the door open and didn't put plastic down. My car was cleaned the day before it went in for work so it's even more frustrating. Another issue my car had an intense paint smell on the inside for about three days that was unbearable. Any professional and reputable business that received a car cleaned wouldn't send it back dirty. I called the Autobody shop to bring it to their attention and give them a chance to make things right and the girl that answered the phone couldn't care less. She put me on hold a few times and said sorry for the inconvenience. She didn't deny they sanded with my door open and didn't put plastic down and I said how could you give a car back looking like that when it wasn't sent to you that way. She didn't care and said someone would call me back. It's been 15 days no one called. I didn't think they would. Don't trust them with your car!

Person answering the phone was rude, abrasive and condescending. Stepped over what was being said…read morecutting me off in mid sentence. Very very rude... Great way to loose business and recommendation from a prior customer. On a good note: W and W is a good body shop. Clean, modern and high quality. Customer contact over the phone needs cut the Wusta attitude.

I am very happy with their services. I took my car there at least 6 times, and every time I was…read moreserviced with professionalism. They are also very honest, one time my car was leaking oil and with the engine light on, before they did anything they search their system and found out that my car had a open recall, went to the dealer and didn't pay a dime. Professional and courteous, they definitely have my repeated business.

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

Kilcoyne worked with my insurance company to get my car fixed. They were kind and explained…read moreeverything.

Bob and his crew at Kilcoyne are very easy to work with. Although my car was scheduled for next…read moreweek, I brought it in early. Bob started the process with my insurance company and was able to complete the repair in a very reasonable time frame. All repair work was logged and the report provided to me is very detailed. The paint job is fantastic! Also, when a local auto repair shop noticed evidence of a leak in the area that was just repaired, Bob immediately took the car into his shop and thoroughly evaluated the situation. Kilcoyne, me, and the local repair shop, Premier auto repair, agreed that it was no longer an active leak. Kilcoyne does great work. And stands by their work. I don't plan on getting into an accident, but if I do, Kilcoyne is my first choice to do the repair.

I am on the road 9 months a year in my 1995 Chevy van. For the last 3 years every time I get back…read moreto Leominster I have brought it in for work. I am impressed with the quote they give me before working on it. They have done body alignment and hard to find electrical motor work for my old van. I believe they do excellent work at a very reasonable price.

Terrible body shop. I've lived in the area for all my life, always heard good things about them but…read moreit's false. They might have been good years ago but now they are not. Got hit took my car to their shop took a month to get it back between them and my insurance company they couldn't get my car fixed in a timely manner, pathetic. Then when I got it back it looked like crap after everyone from acme and progressive told me it would be like it was before I got hit. I looked like a child did the work.So I complained and they redid the job just as poorly. Looked ok for about a week then I could see all Kinds of white showing through on my black car. Couple weeks later rust where it had just been repaired. I wouldn't t recommend my worst enemy go here.

I could not have asked for a better experience. Mike responded immediately after my insurance…read morecompany contacted him (Monday)- and I brought the car in the next day - his team ordered the parts, they came in by Friday, and on Monday, I drove there where my insurance rental was waiting. 10 days later, a call that the car was done - the job was perfect, and i dropped off the rental that afternoon. It was absolutely painless - Mike's coordination with Mapfre's E-Z Car program just made it a piece of cake. I hope i don't see him again for a while, but if i need auto body work done - he's the guy! If i could give 6 stars i would.

My wife has had a love hate relationship with her 2005 Nissan Quest. We have had the folks at Best…read morerepair our van two or three times for minor accidents with great satisfaction. We recently stopped by when the door handle (outside) came off. Not really sure how that happened, but Best fixed it without even charging her for it. Just a customer friendly business that understands people will keep coming back when good service is given. I have also had my car in for repair and found Best to be an exceptional business that treats you fairly.

Took my Son's 2014 Honda Civic in for front end damage. The Price was fair came within a few…read morehundred of what the insurance estimated. Insurance obviously only had access to what they could see street side, so additional damage found wasn't surprising. Carlton, was very friendly and easy to work with. They also, buffed out the fender my teenager had scratched up in a prior incident just to be nice. I would recommend them.

I always go to E&C for my auto body needs. They are thorough, honest and do excellent quality…read morework. They are also always very busy but work me in. As soon as possible each time I need them. I know I can count on them to get the job done right.

Wow is the right word here. I got into an accident during a snowstorm when my car lost control and…read moreslid into a guardrail, scraping the whole side. The car was still drivable, so I spent about three weeks searching for the best body shop in Massachusetts. I reached out to my best friend's boyfriend, who runs Choice Auto, and Ray told me that Siro Auto in Worcester was the best place to go. My car is a sports car with a lot of sharp angles, and it has a special paint color called Crystal Pearl White, so it needed real attention and experience. When Ray called Siro Auto, Lenardo took his own time to come see my car after hours. He was honest, straightforward, and very confident that he could handle the job. Knowing that he had worked with many high-end cars before made me feel a lot better. At the time, I was working full-time and didn't have rental coverage through my insurance, which stressed me out. Lenardo told me not to worry and that he could handle everything from talking to the insurance company to arranging a rental car for me. When I went into the office, I met Sidney, who helped me through the entire process. At one point the insurance company was going to total my car, but Sidney worked with them directly and saved it. He made sure everything was repaired with original parts only. While waiting for the repairs, the rental car they gave me had an A/C issue. I brought it back and they immediately gave me a different rental with no hassle at all. The whole experience was easy and the customer service was incredible. Sidney even helped me understand how to appeal a ticket and explained exactly what to do. He also installed my new tires and did a great job on the alignment. When I picked up my car, I couldn't believe how good it looked. The paint job was perfect, the color matched exactly, and they removed every scratch. The car looked brand new. They detailed the inside really well, and when I checked the engine bay, they had cleaned and detailed that too. All the lines on the car were straight and everything fit perfectly. It honestly came out better than when I first got the car. Sidney even took my car to get the inspection sticker so I could drive away without worrying about anything else. He truly went above and beyond. Without the rental they arranged, I would have spent a lot of money Ubering to work or renting a car on my own. After seeing how great my car came out, I really wanted to take some time to write this review. This place is a hidden gem. If you want a shop that pays attention to detail, takes pride in their work, and treats customers well, I would absolutely recommend Siro Auto Body. I've had many high-end cars and tried different body shops in the past, but from now on I'm only coming here. I also mentioned that I needed my sun visors replaced because the mirrors were broken, and Sidney told me he'd take care of that for no charge when I come back. If you're reading this and need your car fixed, stop searching and give Sidney a call. He's responsive, helpful, and will make sure you're taken care of from start to finish. Thank you Sidney!

Very fair pricing and excellent work. Didn't charge me for anything unnecessary. Work looks good…read morelike nothing ever happened to my car before.