They don't care about their clients even if they're loyal clients.
I started going to this salon off & on starting 2014 & stopped when I moved out of the state in December 2015. I never had a problem with Long or John then. They seemed happy & humble. Maybe it was because the salon wasn't as busy. I don't know but there were plenty of times I went in there and seats were empty for nails, pedicures or both. Recently both of the aforementioned techs have received CEU's (continuing education units) to further expand their talents & keep up with changing trends which is awesome for them, but now their talents and expanded clientele have made them arrogant and cocky.
Fast forward to 2018 when I went back to the salon. Three months ago John did my full set. I came in with a picture. I always have pictures unless I want something plain. I never expect the nails to look exactly like the pictures since it's not the same person doing them. The nails turned out good but I felt they could have been better. They needs cleaned up a bit, (there was extra acrylic under my nails and in other spots), and the coffin shape could have been more angled, but I liked my nails.
The interaction, however, made me feel extremely uncomfortable. I'll just say that as a person that deals with the public, certain views & opinions should be kept to oneself.
Last month (September 2018) I made an appt with Long. I once again came with a picture of how I wanted my nails. I asked him if he could do the marbling on the picture and he said yes. He tried to get me to do black & white instead of the nude & white that was portrayed the picture. I understood the two colors weren't a deep contrast & the marbling wouldn't stand out as much as if the colors were black & white, but those colors didn't go with my nail theme & seeing the marbling as nude & white in the picture, it looked just as good to me. He did the marbling & the one nail looked really good (the other not so much). The marbling would have popped more had he made the nail nude & the marbling white like in the picture, but I said nothing). When he was done, I was happy & even left a tip. While getting my nails done I overheard John bragging to his client (who was right next to me) about how he can pick & choose who's nails he does & how he screwed over a person who wanted to get an appt with him that day.
Thursday, October 4th, I went into the salon after scheduling an appt a little over a week in advance. When I signed in Long was at the desk. I assumed he was waiting for me since I scheduled my appt with him & I was there on time but he did not move after I signed in. So I sat down in the waiting area thinking maybe he wasn't ready yet. A few minutes later another woman walked in, signed in, then sat at Long's desk as he accompanied her. John then walked over to the desk, looked at the sheet I had signed in on & summoned me over. That's when he told me "I accidentally overbooked myself. I have nothing for three weeks." Two thoughts enter my mind, what does that have to do with me? I didn't schedule my appointment with you. Confused I may have written the wrong nail tech's name down on the sign in sheet, I proceeded to ask if they other guy had appointments available. I was told to ask him. So I walked over, excused myself for interrupting Long & his client's conversation & politely asked him if he was available the remaining week. He turned to look at the appointment book & came back with a no. So I asked if he was available next week or if he's booked the next three weeks also. This time he turned & glanced at the appointment book for maybe three seconds without even flipping through the pages and curtly said yes. I thanked him & walked out.
By what I've heard & witnessed the last few times I'm there I'm sure they've done this to multiple people. It's extremely ignorant & uncalled for. If they want to purposely bump people they should have the courtesy to call them & cancel their appointment instead of wasting their time & gas & being rude to them for no apparent reason. If they have an issue with someone they should be man enough to state such instead of playing petty games. I have no issues taking my hard earned money elsewhere or letting other people know how they really feel about the community. read more