I held off writing a review for almost a year in hopes that Kenny would live up to his word, and I didn't want to say anything disparaging considering he recently had shoulder surgery. I don't know if he'll continue to work in the field...he was "mostly" retired when we contracted him. Who knows, maybe we were the last job he did.
Anyways, Ultra Developers finished our job October 2024 and it was a big one...at least for us. Our house is on a hillside and badly needed an old, poorly built Trex wrap-around deck and a lower wood one replaced. The backside of the house is 25' off the ground on the upper floor so we knew it would be important to have someone with a lot of experience to handle it. This is what gave me confidence in Kenny, he's been around and is very confident. The glowing reviews were also great. I think the thing that changed between us and his previous jobs was that he rushed the job...badly. He did what was necessary to fix the crumbling substructure but the finishing work was substandard. We over-extended ourselves (for the sake of durability and longevity and had very expensive ipe installed) and the attention to detail that you would like to see on a project that costs as much as a mortgage on a nice house just wasn't there. I felt like I needed to regularly keep an eye on him and his loudmouth (#1 crew) to make sure things were being addressed, sagging areas leveled out, boards finished off and screwed in properly, etc. Not only was the construction "rustic" with $$$ boards being ripped freehand without any guide (looks really great!) the sealer he swore by by Behr absolutely sucked. I asked him about using a highly recommended PPG oil based sealer but he assured me he'd never had any issue with it and said he would warranty it for 2 years. He wouldn't warranty the PPG since he didn't know it. Well, after about 2 months the sealer was already blowing off down to the raw wood and discoloring. Now, almost one year later, it has held up in shady, covered areas, but anywhere there is exposure to the elements it's just gone and looks like crap. I don't actually know if it was a matter of the application though because the lower deck which Kenny subconrtacted to another builder (crew #2) is perfect, it shows some fading but otherwise no complaints. It also doesn't get as much sun. Their attention to detail was much higher so maybe it was just that.
After the top deck's finish started wearing (after the first rain) I let Kenny know but he was very unresponsive. When he finally did respond he said "looks like it could use another coat". What!?! That's not how this stuff works. You can't just add coats over failing coats. When I reached out multiple other times, as well as to his (good crew #2) subcontractor (who said it would need to be sanded completely down and re-applied for $5000), he said he couldn't afford to address the problem and was still healing from surgery and that there was a product that would open the pores of the wood to allow new coats of sealer to penetrate. Well, that was August 1st when he said he had had enough of talking about it...but would be in touch. Ok.
Bottom line is that we got our decks replaced for $68,000, but one of them wasn't what was promised, and I have no faith that that promise will ever be addressed in the slightest manner. I think Kenny is a cool guy and does have experience, skills, and abilities but he skipped the "attention to detail" part on this job and that's something that always bothers me when I go out and see the deteriorated finish, wonky cut boards, broken screws, and sloppy joints. If you want to do a job just to make some quick money so you can rush back to your cool-weather retirement home do people a favor and just retire and let them hire someone who cares about the quality of their work. read more