I wish I could rate them higher since scheduling was so easy, the plumber showed up on time and was very friendly. However, the performance was a major disappointment. I really doubt if he's a certified plumber, very hard to believe. Good customer service, but unfortunately, very unprofessional.
The requested service was: 1. Replace a water stopper in bathroom sink 2. Replace a toilet fill valve that sometimes will not fill unless I tap it. No other issues.
It took him much longer than I expected, but he finally replaced both!
I was very pleased until I flushed the toilet. - there were 2 NEW issues now: 1. The toilet will no longer flush all the way unless I stand and hold the handle down for several seconds 2. Much weaker and lower pressure flush.
I pointed out the issues right away and he said that nothing can be done because the toilet is old!
Well... as I mentioned, it took him a while to replace the parts, but I really don't think that my toilet aged that much during this time! I didn't have those issues when my toilet was about a couple of hours younger.
For the purpose of fair rating, I came up with a formula - 2 issues resolved at 5 stars each. 2 new issues he created are zero stars each. That leaves me with 2.5 stars. Yelp doesn't allow half stars, so I wrap it up to 3 for their timely response and I'll forgive him for calling my toilet old. read more