IF I COULD GIVE -5 STARS I WOULD WORST SERVICE OF ALL TIME!!! This Place Literally Redefined The…read moreWord "Inconvenience" I took my Truck on July 2, for inspection, I failed inspection for two front tires window tint and a headlamp. instead of going all around the world I chose the same shop to complete the work. hoping to "speed up the process", I placed a $100 deposit to "order the part" On July 10th at 9:20 I dropped my truck off at expert auto where they told me "your part should be here and we will be done with your car today" LIES LIES LIES On July 10th at 4:40 I was contacted by Expert Auto informing me that my part NEVER CAME and they won't be able to finish my truck. after going back and forth on the phone I went up to the shop to speak with a manager. THERE IS NO SECRET I WAS EXTREMELY UPSET, CURSING, AGRESSIVE . for good reason of course. the manager shook my hand and told me " I will make your car priority, your part should be here by tomorrow and we will give you a call either way" LIES LIES LIES!!!! On July 11th at about 10am I received a call from Expert Auto informing me that my part will not be arriving and my car won't be ready until next Monday!!!!!! SO IN THE BEGINNING WHEN I TELL YOU THESE FOLKS REDEFINED THE WORD INCONVENIENCE. ITS TRULY SAD I WOULD NEVER REFER ANYBODY TO THIS SHOP FOR ANY SERVICES. THE WAY THEY TREATED ME AND MY VEHICLE IS JUST UNACCEPTABLE TO SAY THE LEAST. I gave a $100 deposit to EXPERT AUTO for 3 jobs to complete, however, in 10 days they were only able to complete 1. Very sad. Very unfortunate. Very unprofessional THEY KEPT MY DEPOSIT. NO DISCOUNT ON THE 1 of 3 JOBS THEY COMPLETED. I WILL CLOSE BY SAYING THAT I WILL NOT STOP HERE!!!! ILL BE POSTING REVIEWS ON BBB, PISSEDCONSUMER, GOOGLE REVIEW AND MORE!!! You have not heard the last of me ! God bless and see you soon -- Unhappy Customer

unbelievable would never ever purchase there again…read moreSalesperson and manager came across as helpful but clearly were ok with selling a car with "one dummy key" to an elderly lady with not the best credit rating but good retirement (which I am). They could have cared less. What fakeness!!! Really wanted to be able to recommend a great option to many seniors I have the privilege to influence. NOT A CHANCE!

My experience was unlike the others that shopped at this dealership. The car online I wanted wasn't…read moreactually on the lot. They said they had to send it back because they couldn't certify it. I thought, that's reassuring. They did show me a car that was a little more expensive but with all the options, I was impressed with the vehicle and went forward with the sale. There was one thing I didn't like, they used the rush tactic on me by telling me someone else was there to buy the car despite having started the work to get me into the vehicle. I was told money on the door get first dibs. I'm a man of my word, so that rubbed me the wrong way. Other than that, I have to say they made the process relatively easy. They worked with me to get the best deal possible. I was in a rush to get out the door after doing the paper work. They needed to take care of somethings on the car to ensure it was in tip top shape. They offered to deliver the car to my door. There is no better feeling than seeing your beautiful car pull up in your driveway! I had a great experience and I will definitely go back for my next car. Thanks to the staff and salesmen! Best Regards, J.Miko

I'm sharing my full experience with Global Auto Outlet because it has honestly been one of the…read moreworst dealership experiences I've ever had. I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork. Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase. Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was "probably just torque" because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong. When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed. Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed: - Broken oil dipstick tube - Leaking valve cover gaskets - A failing front differential Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership. When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager. From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn't being moved or worked on. One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a "test drive." The differential repair was finally completed months later. In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator -- something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for. Again, my GPS tracker showed the vehicle hadn't even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours. I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote "cancel VSC" on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had "never done it before." Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation. This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money. I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache.

LAUREL LOCATION !!!! If you are looking for a stressful and…read moreunprofessional car-buying experience, this is the place. I purchased a Sprinter van from this dealership on May 26. From the very beginning, the experience was unacceptable. The vehicle had several issues at the time of purchase, and I was told they would be addressed the following morning. When I arrived after 12 PM the next day, the van had not even been touched. I waited over four hours, and nothing was repaired. One of the main issues was with the air conditioning (AC). Because it happened to be raining and cooler outside that day, the AC seemed to function better temporarily. The dealership falsely claimed they had fixed the problem. The very next day, when I drove the van, the AC failed again. I took it to a mechanic, who discovered a cracked hose that needed replacement--an issue not covered under warranty. As a result, I had to pay out of pocket just two days after purchasing the vehicle. The problems didn't stop there. After my temporary license plate expired, I was told the van had to be re-inspected before I could receive another temporary tag. On September 10, the dealership claimed they had my permanent plates and would pick up the van to install them, perform an alignment, and fill the gas tank as an "apology" for the inconvenience. They collected the van in the morning, but by 7 PM I had heard nothing. The manager pretended he had been trying to contact me when, in reality, I had received no updates. I had to threaten to come to the dealership in person before they finally returned my van that evening--with no alignment, no gas, and still no permanent tags. I was promised that my plates would be delivered on September 11, but again, I received no communication. I did not get my tags until September 25--a full five months after my original purchase. During this time, I lost business contracts because I was unable to operate legally without proper registration. This dealership is the worst, most unprofessional business I have ever dealt with. They are dishonest, unreliable, and provide no meaningful customer service or accountability. As reflected in my text message records, I had to chase them for every update and was consistently misled. I am now seeking legal counsel due to the financial and professional harm caused by their negligence. Be extremely cautious before doing business here.

Do not sign the paper that "waives" your right to a warranty…read more In Maryland cars can only be sold as is if the car is over 6 years old AND over 60k miles. regardless they will ignore request for issues to be covered. make sure to file a Maryland Attorney General consumer complaint, File Maryland MVA dealer violation complaint, Consider federal complaint for safety violations. Document everything incase they are unwilling come to a resolution.

I had an outstanding experience yesterday at the service department at Darcars Kia of Temple Hills…read more From the moment I arrived, everything was handled with professionalism, efficiency, and genuine care. India was absolutely phenomenal to work with. She was friendly, knowledgeable, and made the entire service process smooth and stress-free. She took the time to clearly explain what my vehicle needed, kept me informed throughout the process, and made sure all my questions were answered. It's rare to find someone who combines great customer service with such attention to detail, and India truly went above and beyond. The service department itself was organized and efficient, and I could tell they genuinely value their customers. Thanks to India, I left feeling confident that my vehicle was in great hands and that I was well taken care of. If you're bringing your vehicle in for service, I highly recommend asking for India. Her professionalism and dedication to customer satisfaction make all the difference. I'll definitely be returning for future service needs!

Customer service is at exactly a zero. Sales manager names Ed needs more training. It's to the…read morepoint I called the police because I thought I fraudulently submitted my info, SS# and all. I called 8 times just to see if this was the pla e that I gave all of my information to. I even spoke to another manager (I don't remember his name). I was attempting to co-sign for my wife. A simple call and saying no would have sufficed. Believe me, I will never beg someone to spend my money with them, I just needed to know my information wasn't in the wrong hands. I wouldn't purchase from here if it were a buy one, get one free sale. They get one star because zero isn't an option!

My experience here was not as bad as some other reviews. I of course was harassed with messages and…read morecalls as you have to give them that information to even look at cars. Once in, Minique took care of me and found a great car in my price range and fit my criteria. Even worked with me when I had to come back the next day to finish some paper work. I give it four stars simply for other customer service. A larger man who seemed to be a manager seemed very uninterested in helping me when I returned to have the car detailed and clean. Assuming my sales woman was on lunch, he instructed me to sit. Only for me to have to approach the front desk again, 35 minutes later to ask if someone could at least tell me something. This man continued to look at me but not help. Front desk had someone else help me but that was after he finished the task he was already doing. Minique returned to see me sitting and quickly wanted to hurry and get my car in. The same manager like dude told her "he's been waiting for you" and begin to rush her. I was upset for her simply because he could've assisted me a long time ago. The gentleman who took my car to the back and tell me the car has been pulled around, but tells me it'll be 45 minutes to an hour until it is done. As I stated Minique was nothing short of amazing! She receives 5 stars from me. But teamwork from management team would have made this experience 5 stars

I was not going to leave a review but this dealership is so bad I have to. These people take…read moreadvantage of you. They start off really nice, then put you in a car you can't afford & when you text or call for help or guidance they ignore you. I wouldn't recommend this dealership to anyone

My wife and I went to Eastern Motors to just window shop and look at cars, immediately as I stepped…read moreout of my vehicle I was greeted by Mr DC. Mr DC is more than a car salesmen. He's a real honest, stand up guy with respect and integrity who's not concerned with just making a sale he made sure that I wasn't feeling pressured on settling, he worked with Mr Rick to make sure that we received the best bang for our buck. Long Story Short, my wife and I both purchased brand new vehicles with great coverage and warranty's. The entire Easterns staff stayed 2 hours pass closing to meet our needs to get our vehicles. If you're interested in a new Vehicle go see Mr DC

So I purchased a 2022 Ford escape from the Eastern motors located on St Barnabas road in Maryland…read moreand they overcharged us for the vehicle for one for two they had a sign two contracts we came in and we had already pre-approval from Capital One and they ran our credit through like 10 different other particulars just stealing the credits from our autograph and ssn that it took to create the contract for what should have been a truth in lending process I mean they had us to put a deposit down which is absolutely ridiculous because it doesn't even go to the purchase and we did not understand the fact that they were opening a trust in our name that they were collecting the credits and monies on and this situation needs to be rectified it is awful how you will go into an establishment and all of the facts are not given to you nor is the money from the contract and they have you signing stating that you received a loan and they never gave you a loan of any sorts and and they have you paying something that you do not even owe it is a very vague contract and absolutely awful how the dishonesty is imposing on our pursuit of happiness and things of that nature

I just bought a Toyota Camry XSE AWD using the Costco Auto Program. The process was seamless and…read morepainless. I got the deal I wanted, and my salesman, Adisa, was brilliant. He couldn't have been nicer or more professional. Took the time to show me all the new tech features. I thought things would take a turn for the worse when I met with the financial lady, but there was no pressure or annoying upselling. I was out of the dealership in less than two hours. Everything was straight forward and transparent. Highly recommend working with Adisa!

Writing about the service center. The staff is extremely kind and courteous, and I do appreciate…read morethe opportunity to defer services and sign off on work via mobile link. The work performed is always done with professionalism and in a timely manner, and I have been provided with loaners and rideshares in certain circumstances. My problem is with the cost. I have a 2016 Rav4 hybrid that I take good care of. I drive approximately 12,000 miles each year, and have the vehicle serviced every six months. I generally accept any service that is deemed "critical." Since May 2023 -- so, a span of 7 scheduled visits and two emergency appointments, one electrical (rats) and one hose disconnection (minimal cost) -- I have spent over $10,500. This total does not include two of those visits, for which the paperwork is missing from my inbox. On average, I have spent $1,166 per visit, and possibly quite a bit more. Consumer Reports estimates that Toyotas accrue $4,900 in maintenance costs between years 6 and 10. I keep thinking that one day, my costs will revert to the mean, but each appointment is setting me back significantly -- $2,496 in November and $2,350 today (April, 2026). This was after being quoted around $800 for several recommended services, and then being told a tie rod had broken and both tie rods also needed replacing -- a $1,700 cost, which was thankfully reduced a bit (thank you). I just don't think that is a good or fair deal, and will be taking my business elsewhere in the future.

I gave this place 3 stars because at least the car I got appears to have been a good deal. Now onto…read morethe bad... I found Carsmart because my wife and I were looking for a specific model car and through online searching it appeared that this place was one of the only in the area that had it and it was a really good deal. So good we were a little concerned. So I called the office to ask a few questions. The receptionist attempted to answer my questions but was clearly unknowledgable in the process. In fact, she gave out information that was flat out wrong. For example, I was looking at a Hyundai and I asked her if the 100,000 mile warranty transferred. She confidentally said yes it does. So I called Hyundai directly and was explained that only a 60,000 mile warranty transfers. She could have found this in a quick google search like I did rather than lie to me. Next I asked if I could get the car checked at a mechanic prior to buying. She told me the manager would call me back. No response.... Anyway, I still wanted to check out the car. So we made an appointment with Ismael and drove 45 minutes to see it. When we got there Ismael was not to be found so we were sent to Aaron Jones. The car was there and looked to be in near perfect condition (it was a 2015 with 15,000 miles on it). Some rust on the rotors and some minor scratches was all I saw. I did note that the floor mats were oddly missing and Aaron said he would take care of that. After test drive we decided this was too good of a deal to turn up so we asked for a discount to cover the minor issues with the car. The finance manager told us that since the shop was closed at the time he couldn't get the mechanics to check it again but assured me it had passed inspection. I was able to get him to discount the price by $200 however. Still no word on getting floor mats despite me checking back in 3-4 times on it. Ok, so we agreed on the deal and Aaron was very nice and curteous the entire time. They gave us the keys and said that they would have to check for the spare set in storage. This seemed extremely shady. This dealer only had about 20-30 cars on their lot so storing all the spare keys would take up about as much space as a shoe box. So why would they need to keep them in a different location? Also, how come the key was even separated in the first place? This seemed very odd but at this point was not a deal-breaker. Regarding the car, I did get it checked out right away at a trusted mechanic and they found no hidden issues, so at least I felt comfortable that I bought a solid car. The next day I did receive an automated text message from Aaron wishing me well with my car. I responded by email to Aaron to ask about the still missing floor mats. Silence... I called the dealership and they apparently had no idea of an Aaron that even worked there. Odd. I finally got on the line, after several very confused receptionists passed me along, with another sales manager Ismael. I explained I never got the floor mats and Aaron promised them. Still sounded like no Aaron even worked there. I explained that genuine Hyundai mats were about $75 online. He said he would not get those but I can go to Advance Auto and pick out mats and they would purchase it for me. I said, thats crazy because it would be the same price and I live 45 minutes away. He said he would get back to me and hung up. Silence... So I never heard about about the floor mats. I considered it a wash and just bought my own good quality mats. Fast forward 40 days, I was supposed to have been notified of the permanent plates being ready at the dealer. Seemed like a long time, so I called them. The receptionist confirmed that they were ready for me. Why didn't anyone call me, I ask. She had no idea.... I insist on speaking to a manager and along comes Ismael. I tell him about the terrible customer service I've endured and ask him to please mail me the plates at no charge (they typically charge $20 to do so). He laughed at me and said he would do it as a customer courtesy. I asked about the spare keys and, as expected with a place like this, they did not have it. So end of the day, I got a good deal on a gently used car that was oddly missing floormats and a second key, both of which I had to buy on my own. The customer service at Carsmart makes Comcast look good, hence the deduction of 2 stars. When I got my other car purchased new, I got personal calls from the salesperson to check if I needed anything a few days later. Only an automated text message and no response from Carsmart. And the fact that they deny or are unaware of an employee working for them (they only have about 3-4 employees in the office at one time) is absurd. I am happy about my car but I would never recommend this place to anyone.

I purchased my car from here back in 2015 and I still have the vehicle. I had my car serviced here…read moreon a few occasions but these last two times have been suspect in terms of damage. The latest happened this past Saturday, the 18th , when I went in to get an oil change and my car came back with damage to the paint on my passenger side back bumper! It was not like this when I took it there and when I ask to see the camera they refused! If you go here please take BEFORE pictures of your car! If you don't have the complexion for the protection I suggest you take your vehicle some place else or if you want to risk it at least take pictures of your car before it goes back to get worked on! These people are not friendly when it comes to holding them accountable for their negligence! DON'T BRING YOUR CAR HERE!

Sean made the experience of purchasing a car at Autowhole dealers of Temple Hills a breeze! He was…read moreso accommodating in making sure all my needs were met when it came to selecting the best car possible, especially after a stressful time of needing a car post-accident. Sean makes you feel like family and was personable in his behavior and actions while maintaining a professional attitude. I recommend his business to anyone looking to buy a reasonably priced vehicle.

Stay Away from This Dealer and Hossein (Sean) Salarkia!…read more Buying a 2015 Honda Civic here was a nightmare. Sean misrepresented the title, claiming it was "clean" when it was actually a salvage title. He discouraged me from checking Carfax and showed a misleading old title on his computer. The low price and mileage? Because it's a TOTAL LOSS VEHICLE! Warning for buyers, especially those first-time buyers like me: 1. Check the bill of sale--look for "Had Salvage Certificate" indicating a salvage title. 2. Insist on Checking Carfax--don't let Sean dissuade you. 3. Be cautious of tricks--he may obscure crucial details by asking you to sign excessive initials When I confronted him, Sean turned threatening and intimidating. He yelled at me over the phone "In 30 days, I only sell total loss cars..." and hang up. Google reviews show his pattern of disrespectful and dishonest practices. Avoid this dealer at all costs and take your business elsewhere! (Sean said to my face he would respond to my review to distort the reality. DON'T TRUST HIS RESPONSE!)

I am actually here now about to pick up my jeep. This experience was great! An easy process. Mr…read more Pierre helped me and his service as amazing. Very patient, knowledgeable & he worked with me as far as my budget. Also Shaz was very helpful as well and made sure I had the numbers I was looking for . I hope to go through them with my future vehicle. Thanks guys. ‼

Absolutely horrible customer service and an extreme lack of knowledge on the pricing and…read moremaintenance of vehicles. I called Friday about their 2017 Chevrolet Cruze and was told to come in Monday around 10:30-11 because the car was being "detailed". I drove over an hour in intense traffic to a complete no show. Then when I did arrive the car was filthy, had rust on the paint and rims, and displayed poor condition and lack of maintenance. The car salesman Shaz was unapologetic, despite trying to solicit unsafe and poorly maintained motor vehicles. Absolutely disgusted with this business and will be reporting to the DMV and better business bureau. Save your money, time, and well being. I would give 0 stars if I could