I've visited this location many times over the years, but after my experience on 4/15/2026, I won't…read morebe returning. While I was in the makeup section trying to find my foundation shade, a staff member walked past me nearly bumping into me just to assist another customer who was only a few feet away. I stood there, honestly stunned, as he then moved on to help yet another nearby customer without ever acknowledging me. It felt as though I was completely invisible. As a paying customer, I expect to be treated with basic courtesy and fairness. Unfortunately, that wasn't the case here, and it left me feeling uncomfortable and unwelcome. I'll be taking my business elsewhere. The South Windsor location has always provided a much more positive experience the staff there are consistently friendly, attentive, and respectful to everyone

The Sephora store in Westfarms Mall is great one for your skincare and makeup needs. I don't like…read moregoing to the mall, but if I happen to be here, I'll stop by the Sephora for what I might need at the time. This store is well stocked and updated with their current inventory. It's not the largest store, but they still carry all of the premium products you would find on their website. Currently during the holiday shopping season, it is packed with shoppers. I still managed to find what I need and leave in a timely manner. The line to check out was long but moved quickly, since they had multiple cashiers on hand. The staff are always ready to help me find what I need, and sometimes offer samples as a suggestion of a product. If something is out of stock, they'll order it for me with fast and free shipping. This is an excellent Sephora in the area.

Brooke , was Very helpful, knowledgeable, at your West Farm Mall location Exceptional Service I…read morewould highly recommend her when purchasing a gift or for yourself She's going to be our go to girl ! Janice and Brian M

This is one of my favorite spa and self-care stores! I always opt for the bath bombs or the fresh…read moremade soaps! All of their products are cruelty free, vegan, and made with the best quality ingredients. There is something for everybody, whether it's a bath bomb, haircare, amazing smelling soap or other self indulged care items.

Sure, the people at Ideal Image are nice enough. But their prices are RIDICULOUS!!…read more I went for a quote for laser hair removal for legs and underarms. Lucky me, they're having a leg sale!! Sale price: $4,700. Alleged original price: $14,220. Underarms: sale price $1,414.80. Original price: $3,537.00. Bikini line: sale price $1,563.30. Original price: $3,908.25. My total cost - on sale - would be $7,678.10. Yeah, I'd rather shave, thanks! I don't know if they give sky high "original" prices to make their sale prices seem reasonable, but they aren't. I found another clinic that charges a quarter of the price, is closer to my house, and has better reviews! Their quote is shady too because it shows as 16 months unlimited* (the * noting it is in fact limited to 9 sessions, 5 standard treatments and 4 touch ups). Unlimited, it is not. If you've heard their ads that they guarantee the services for life...you actually have to pay $250 EXTRA for that "guarantee". Everything about Ideal Image sent up red flags. From the terrible reviews, to the high pressure sales tactics, to the ridiculous pricing. I will definitely never go back.

This company cannot be trusted! I never met with any medical personnel, I never signed a contract!…read more The only contact I had was with a salesman via phone who arbitrarily created a "bundle" of services to come up with a Number" to charge me with to suit the salesperson's goals! No consultation, no meeting with any medical personnel, no interaction with ANYONE but a salesperson where they put together "services" that would match their "sales goal" of just under $5,000! If it's not a "scam", it's as close as you can get to a scam, in my opinion! Jane

I love the tranquility room while you wait for your massage therapist to arrive!Very relaxing .You…read moredefinitely forget about being in a very busy plaza !

I'm giving this location a 1 only because I can't leave a negative 10…read more this location ONLY cares about taking your money there is no customer service from the manager or front desk . pl the aesthetician was fabulous and kind she needs to leave Farmingdale and go to Commack.

Great experience while looking around at products. Helpful staff with no pressure to buy anything…read more I had a complimentary skin test which allowed them to suggest products. I came away with two that I've already had great results from. I really love the plumping serum. Makes my face so soft!

I'm a huge fan of The Art of Shaving. However, AOS only offers products for my facial and hair…read moreneeds (as well as barber services that are out of sight). Be that as it may, I am a fan of many of the Kiehl's products, too. As many of you probably already know, Kiehl's was founded as a single pharmacy in New York City's East Village in 1851, and purchased by the L'Oréal Group in 2000. L'Oréal had pursued the purchase of the company for more than two years, but the real catalyst for a deal came when Kiehl's had difficulty handling the growing volume of orders due to the company's growing popularity. They currently have more than 30 retail stores worldwide, supplemented by sales in high-end department stores such as Bloomingdale's and Nordstrom. In contrast to its market competitors, Kiehl's is distinguished for its unorthodox marketing approach, exceptionally large male clientele base and its products' simple and straightforward packaging. Compared to its competitors, Kiehl's states that it spends three to five more times on its upscale natural cosmetic products. At the same time, Kiehl's merchandise is "priced at the lower end of prestige skin care" while being distinguished for its simple and straightforward packing "which speaks to the old apothecary concept." To this day, Kiehl's signature products, such as its Blue Astringent, Creme de Corps and Original Musk Oil, continue to remain customer favorites. To market its products, Kiehl's applies a non-traditional marketing approach that "relies heavily on free product samples, word of mouth endorsements from existing customers, and innovative marketing techniques."Particularly known for its generous sampling policy, "Kiehl's gave away more than 12 million samples a year, which represents 80 percent of their total marketing budget" according to Lynn Upshaw in Truth: The New Rules for Marketing in a Skeptical World. Upshaw writes, "The Kiehl's way of 'selling' is not to sell at all... They believe the products will do what they do and no hype will change that."Donations, most prominently in charity event gift bags, also attract customers." Kiehl's also has a recycling program that allows the guest to bring empties to the store, where they are taken in exchange for stamps on a card. Get 10 stamps and you receive a full size product ($25 value) free. I use their antiperspirant, and my companion uses many of their products. We stopped in today, using the 20% off coupon sent via email (a Friends and Family sale). Staff in this store is exceptionally knowledgable and friendly, welcoming and efficient. While I purchase Kiehl's products from my employer (as I always get 20% off with my associate discount and free shipping from my company's *.com end), using this store during events like this is absolutely on my list. Knowing now that they have a recycling program that rates me a free full sized product with every 10 empties turned in gives me all the more reason to put them aside. It's a nicely appointed, but small store. There is no barber service on site (the flagship in NYC has a barber salon that, while I've not tried it, is rumored to be impressive). But if you're a fan of Kiehl's, you need to stop in. Second floor, Nordstrom wing, directly above Lush Cosmetics. It's on the right as you're walking toward Nordies.

Randomly checked my email the other day and had one from this European wax center. It said they…read morewere looking for models to receive free waxing services for their new waxers in training. How awesome is that? You could pick any 3 services for FREE. I immediately called to make an appointment. The ladies answering the phones are always polite, understanding, and super easy to work with. They worked with me and my schedule to set up an appointment. This location is conveniently located next to Nordstrom rack, TJ max, and Burlington coat factory. So if you have time to kill before or after your wax, you won't be bored. My wax technician was Valerie. She was awesome! She really took her time and made me feel comfortable throughout the process. She was so good I couldn't believe she was new. I will definitely be coming back to this location and requesting her again. 10/10 recommend.

The location on Google Maps is inaccurate. I circled the parking lot for 10 minutes trying to find…read morethe location. I tried calling to verify the location and was left on hold. As a result, I was late to my appointment and they would not take me. I have been coming to EWC for years but I most definitely won't be giving them my business moving forward.

Nice store at the Westfarms Mall. Service is nice. Store is clean and organized. You can try out…read moresome of their hand creams.

Kind staff, Great products plus its in the heart of the mall.read more

Honestly, I can't remember the last time I was in a department store, and the reason wasn't just to…read morepass through. This review is specifically for the photo department. My mom is a major lover of nostalgia and so I booked a photo shoot at JCPenney for her birthday. We threw on our matching pajamas and headed over to Westfarms for our 2:30 appointment. The photographers were very delayed so unfortunately we weren't seen until 4:15. Our photographer was so nice and really helped bring my mom out of her shell. The entire shoot took about 15 minutes and we were able to select as many printed frames as we wanted. Thankfully, they were having a sale because the original price for the photos and shoot came out to about $210. After the discount code was applied the total was only $40. This was a cute way to celebrate my mom and throw it back to all of the photo shoot she used to make me do when I was young.

This place is on borrowed time! Nobody at any registers, managers that are incompetent boobs,…read moreescalators never work stuff thrown around like it's a ghetto Walmart...... this is the anchor stor at one of the more high end malls in the state. Pretty pathetic. Change with the times! Yes you and every other store will be hanging it up soon but while you're here try to make an effort. The old model of Sears will land you where Sears is.