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7 years ago

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SEPHORA

SEPHORA

(40 reviews)

$$$

The Sephora store in Westfarms Mall is great one for your skincare and makeup needs. I don't like…read moregoing to the mall, but if I happen to be here, I'll stop by the Sephora for what I might need at the time. This store is well stocked and updated with their current inventory. It's not the largest store, but they still carry all of the premium products you would find on their website. Currently during the holiday shopping season, it is packed with shoppers. I still managed to find what I need and leave in a timely manner. The line to check out was long but moved quickly, since they had multiple cashiers on hand. The staff are always ready to help me find what I need, and sometimes offer samples as a suggestion of a product. If something is out of stock, they'll order it for me with fast and free shipping. This is an excellent Sephora in the area.

I've visited this location many times over the years, but after my experience on 4/15/2026, I won't…read morebe returning. While I was in the makeup section trying to find my foundation shade, a staff member walked past me nearly bumping into me just to assist another customer who was only a few feet away. I stood there, honestly stunned, as he then moved on to help yet another nearby customer without ever acknowledging me. It felt as though I was completely invisible. As a paying customer, I expect to be treated with basic courtesy and fairness. Unfortunately, that wasn't the case here, and it left me feeling uncomfortable and unwelcome. I'll be taking my business elsewhere. The South Windsor location has always provided a much more positive experience the staff there are consistently friendly, attentive, and respectful to everyone

Ulta Beauty

Ulta Beauty

(12 reviews)

I'm usually pretty loyal to Sephora because it's easier for me to get to, but when I heard that…read moreUlta was having a buy one get 50% off sale on NYX products I immediately ran in. I've had my eye on the NYX lip lingerie lip stain pencil for a while, and up until a couple of weeks ago it's only been available online. Thankfully, this store had so many in stock because the other nearby locations did not. The staff was super friendly, the store was clean, and the line was short.

This Ulta is relatively new and it's located just across the street from Westfarms Mall. I like…read moreshopping at this Ulta because all areas of the store are really well stocked, especially currently during the holiday season. There are also plenty of special edition gift sets available. Ulta is a great shopping experience for three reasons. Majority of the items have testers, so you can touch, play and see how they work for you, before you purchase. The other reason is they sell high end products and drugstore items in the same store. Also, there are several brands and products that are exclusively sold at Ulta and no other brick and mortar location. At this location there's a wide variety of hair products and hair tools, skin care, fragrances, makeup as well as a trial sized section. The staff working at this Ulta location are very knowledgeable about the products and are ready to answer any questions. There are several services this Ulta location offers, I haven't utilized any of them, so I can't comment on the quality. They offer ear piercing. Hair services, such as haircuts, color and style. They also offer eyebrow services and makeup for a special event. I enjoy shopping at Ulta of West Hartford, and I'll continue shopping here in the future.

Kiehl's Since 1851

Kiehl's Since 1851

(4 reviews)

$$$

Great experience while looking around at products. Helpful staff with no pressure to buy anything…read more I had a complimentary skin test which allowed them to suggest products. I came away with two that I've already had great results from. I really love the plumping serum. Makes my face so soft!

I'm a huge fan of The Art of Shaving. However, AOS only offers products for my facial and hair…read moreneeds (as well as barber services that are out of sight). Be that as it may, I am a fan of many of the Kiehl's products, too. As many of you probably already know, Kiehl's was founded as a single pharmacy in New York City's East Village in 1851, and purchased by the L'Oréal Group in 2000. L'Oréal had pursued the purchase of the company for more than two years, but the real catalyst for a deal came when Kiehl's had difficulty handling the growing volume of orders due to the company's growing popularity. They currently have more than 30 retail stores worldwide, supplemented by sales in high-end department stores such as Bloomingdale's and Nordstrom. In contrast to its market competitors, Kiehl's is distinguished for its unorthodox marketing approach, exceptionally large male clientele base and its products' simple and straightforward packaging. Compared to its competitors, Kiehl's states that it spends three to five more times on its upscale natural cosmetic products. At the same time, Kiehl's merchandise is "priced at the lower end of prestige skin care" while being distinguished for its simple and straightforward packing "which speaks to the old apothecary concept." To this day, Kiehl's signature products, such as its Blue Astringent, Creme de Corps and Original Musk Oil, continue to remain customer favorites. To market its products, Kiehl's applies a non-traditional marketing approach that "relies heavily on free product samples, word of mouth endorsements from existing customers, and innovative marketing techniques."Particularly known for its generous sampling policy, "Kiehl's gave away more than 12 million samples a year, which represents 80 percent of their total marketing budget" according to Lynn Upshaw in Truth: The New Rules for Marketing in a Skeptical World. Upshaw writes, "The Kiehl's way of 'selling' is not to sell at all... They believe the products will do what they do and no hype will change that."Donations, most prominently in charity event gift bags, also attract customers." Kiehl's also has a recycling program that allows the guest to bring empties to the store, where they are taken in exchange for stamps on a card. Get 10 stamps and you receive a full size product ($25 value) free. I use their antiperspirant, and my companion uses many of their products. We stopped in today, using the 20% off coupon sent via email (a Friends and Family sale). Staff in this store is exceptionally knowledgable and friendly, welcoming and efficient. While I purchase Kiehl's products from my employer (as I always get 20% off with my associate discount and free shipping from my company's *.com end), using this store during events like this is absolutely on my list. Knowing now that they have a recycling program that rates me a free full sized product with every 10 empties turned in gives me all the more reason to put them aside. It's a nicely appointed, but small store. There is no barber service on site (the flagship in NYC has a barber salon that, while I've not tried it, is rumored to be impressive). But if you're a fan of Kiehl's, you need to stop in. Second floor, Nordstrom wing, directly above Lush Cosmetics. It's on the right as you're walking toward Nordies.

Nordstrom Westfarms

Nordstrom Westfarms

(77 reviews)

$$$

I wander in here sometimes when I visit the Westfarms mall. It's usually only nice to look at, but…read moretoo expensive to buy kinda thing, but we came after new years and they were having some great sales. Looks like they were trying to get rid of their summer clothes which is perfect for me being that when I fly back to Orlando I'll probably be able to wear it immediately. I got a great deal on a lace dress and a very elegant beige jacket. You can feel the quality of the fabric, the fine stitching and lining, all that stuff makes a difference. Like I said, this store is normally too rich for my blood, but the sales were great. I could hardly believe it.

Nordstrom used to be known for their service, always friendly and kind. I'm not sure if it's just…read morethis store or what but walking through the makeup/fragrance area had me wondering if I was too average looking to be there. Seemed like some of the women were sizing me up, maybe looking at my clothes or shoes or something then gave me the subtle eye roll. I don't know I'm just wearing leggings and sneakers but apparently I should be ashamed of myself for coming out like this. Or maybe it was something else entirely, I don't know but I'll skip the makeup area next time, especially the MAC counter, I don't need the added stress of walking away thinking something is wrong with me. Am I too tall, too short, too fat, too thin, too rich, too poor? I guess I'll never know.

MAC Cosmetics - cosmetics - Updated May 2026

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