I have always loved going to ulta and I love this store except for the salon. Every time I have tried to go In and either ask a simple hair question or tried to come in the set up an appointment they are always rude to me. I will no longer be going there for any kind of hair needs because of the attitude of the salon staff. They act like I'm not worth there time or effort to help me so I much rather go somewhere that I feel actually wants my business. read more

This store discriminated me by my appearance. I am a paralegal at a law firm in the river oaks area and make more money than the store manager who was harassing me the whole time I was shopping with my daughter. Just because I was wearing sweats and a t shirt with shoes I was treat as a criminal. She even told the other girls at the store to watch me on her head set. I spent 400 cash that day. This place is a disgrace. I shop at Sephora,mac, Macy's, and nordstrom for make up and never get treated this way. And ulta isn't very high end to be treating their customers in such a nasty way. Don't shop here. I recommend Sephora over this dump read more

This location is on my way home from work so it's more convenient than going to the other locations closer to home. I see this location has received some bad reviews here but I always have a good experience when I go in. I have super fussy, sensitive skin and have to search labels on any beauty product I buy for ingredients I react to. I go to Ulta for Clinique and Paul Mitchell to avoid the mall. The Clinique associates are always very helpful. Yesterday I went in to pick up on online Paul Mitchell order then started browsing Clinique. A young man with beautiful skin and hair, by the way, who's name I didn't catch, was very helpful and very PATIENT. He helped me color match a new foundation I wanted to try but couldn't decide whether or not to purchase. He also suggested a lifting, firming moisturizer but then helped me change it out TWICE when I found reactive ingredients on the label. The check out girl and manager tried to help me take advantage of a sale that I missed because I didn't do my pick up order right. They also take back any return no questions asked. They don't make you feel badly about it like the girls at the Clinique counter in the mall do. I'll keep stopping by here on my way home from work. According the good reviews here, I may need to check out the hair salon. read more

The salon does not practice safe hair care... They compromise the integrity of your hair by using off brand developers and highlights founder the dryer...against what manufacturers instructions direct you to do.. read more

Customer service sucks. Forget calling in to make a brow bar appointment. They'll leave you on hold for 10 min, or until you finally hang up. The Woodlands store is MUCH better!!! read more

I walked in this store Saturday morning in tears. My makeup appointment at a close by salon had been mangled and it was my wedding day. The staff was so sweet and accommodating! They immediately stopped what they were doing, sat me in a makeup chair and went to work giving me a wonderful experience and a great makeup job. The service was fantastic. read more

This location is the best. Elena, a girl that does hair there is amazing! I only go to her because she listens to what I want and always provides great customer service. If you are looking for someone to do your hair, she's the one! read more

They turned my daughter's hair ORANGE! Then the stylist, Latasha, had the nerve to blame it on my daughter. My daughter walked in there with healthy hair. She told Latasha she had colored it early November. The color was fine. My daughter's hair was great, but she wanted it strawberry blonde for her sweet sixteen birthday. I went to pick her up as it almost took four hours. When I saw her my mouth dropped open. It looked like someone took a bright orange crown and colored her roots. Then it looked like someone blended red and brown paint on the rest of her hair. It looked like a freak show. She had dye running down her face, and all over her new shirt I just bought her. Her brand new shirt was ruined. It was a messy, hot, mess. I have never seen such a bad job. Latasha starts yelling that my daughter had too many boxed colors in her hair. I told her do not blame it on my daughter. I am already shaken and you are making this worse. Admit you made a mistake. She starts yelling at another stylist to tell me it is because my daughter had box color. I was shaking so bad as she put her hand up, and mumbled, and made grunting and hmmphhh sounds at me. I could not believe it. My daughter was in tears. I went to I thought the head store manager and told her I am now shaken and need to speak to a manager. She said me? I said someone. She sent Aerial who calmly listened mmmmm mmmhmmm. Keep in mind.... After the stylist ruined my daughters hair she asked her to bleach it for extra. I gave my daughter a certain amount for the color so she said no. This was after she kept trying to fix it, and had to put toner and probably panicked. An expert later told me that bleach would have been a major disaster!....Aerial and I walked over to the stylist..... So the stylist says she wouldn't let me bleach it this is also why. Aerial says not to be rude but why did you not let her bleach it? I told Latasha, the stylist, stop blaming my daughter that she made the mistake, I said people make mistakes but please own up to it. She said no I didn't make any mistake. Aerial says" you both stop arguing" I said I am not paying for this. I said of course I won't walk out and put myself in trouble but I should not have to pay. She said okay , but later tried to take it back, and I said there is no way I should have to pay. I told Aerial Latasha needed to be reprimanded and trained, and Aerial said I am not her manager. I complained about the shirt, and I mostly just hear mmmmhmmmm. Aerial was not rude, but she definitely was not making this better. She said she will have to talk to the styling manager but she was not there. I said I was already upset but it is worse the way I was treated. I told Aerial so it is okay to make mistakes, but then to treat me terribly on top of your mistake is not good customer service. Aerial said, Oh so it is not the hair but the customer service. I said no it is everything! I should not pay for bright orange hair! I left shaken and upset. Tracy, the styling manager calls me. After I tell her I probably do not want to go back if I am not compensated, she tells me the gm is out of town so she doesn't know but she will not stop me from going somewhere else. I was shocked. No she did not say it rude, but the words alone are rude. Why would you mess up someone's hair and then want Tony and Guy to fix it? She never offered to pay for her shirt. I said that Latasha needs training. Tracy said, "I don't know we all got our license" She said "I don't know what your daughter's hair looked like before' I said it was beautiful young hair and now it is ruined. I said I will show you pictures of what it looked like before and she said "great" in a monotone manner. My friend that was with me through this, a prominent realtor that knows good customer service, was shocked as much as me during this craziness. I went to the Woodlands, and Sammy fixed my daughter's hair. She could not rightfully attempt the color my daughter wanted after Latasha's mess, but at least she made her not look like a freak show. I gave her a 20 dollar tip on a 68 dollar or so bill, and I am saving the receipt for what I hope compensation. This was not just a tad dark or a tad too light this was a circus act job. Sammy even said this girl needs more training. Rochelle the Woodlands manager told me she was going to do everything in her power to make this right. She also told me to tell my daughter she is so sorry, and she was very sincere. Although Sammy did say she has fixed worse upon first glance, she gasped at my daughter's orange roots, as she ran her fingers through her hair and saw the craziness. Rochelle told me normally Ulta will compensate for ruined clothing. Rochelle calmed me completely, until an hour ago I listened to my voicemail. It was Aerial stating that Ultas policy is for me to pay for the fix. Horrible! I should not pay to not make my daughter look orange! read more