I like the product selection at this store, and they occasionally have some decent sales going on. However, the customer service is truly disappointing. I wasn't greeted upon entering or thanked when I left. No one approached me the entire time I browsed, and the cashier barely spoke--less than five words the whole transaction. It felt like no one wanted to be there. On top of that, the store itself needs some serious attention. The racks are covered in so much dust that you could literally write in it. I've had far better experiences at the Sugarland location. The staff there is more attentive, and the store is much cleaner. If you have the option, take the short drive to Sugarland instead. It's worth it. read more

See all

I ordered a curling iron from Amazon. It was only good for me to straighten my hair with no curls. Too big! I went to Ulta to get a smaller one which is perfect. It would have cost me more to return the larger one than to purchase one. I'm happy with what I bought. :-) read more

Ulta Beauty - Skin Care Near Me - Rosenberg, Texas

The customer service sucks at this location. There's an older Hispanic manager and she has the stankest attitude ever. Every time I come in here, she is rude and unfriendly. This is the closest location to me, but I may just start going to Sugarland. Nobody ever speaks to me or even approached to see if I need anything. When I came in on another occasion, the black lady from the Clinique section kept following me around, yet didn't speak to me. Once I got to the register, she tried to whisper to the cashier that I may have put something in my bag. Be forreal!! My total was more than 300, so I definety am not stealing anything. The cashiers always get snappy when I try to use a coupon on my points. Why get mad when the company sends them out for customers to use?! Worst customer service and this is coming from someone who has been in retail for 6+years. Every time I come in here, I never have a good experience. I just hate that the location is convenient for me, but I may have to drive to another location. read more

I've reach out regarding poor customer service at this location, and it's completely ignored! This location has POOR customer service. Lead cashier Sonya doesn't speak and looked at me in disgust because I tapped on door because the store wasn't opened at 10:00am. When l worked retail , and I saw people standing in the cold, I would let them in even if it was 2 minutes before opening. I hate shopping in this store because they don't make you feel like you're appreciated, more like a burden. How dare I expect you to work? Sonya, and the rest of the staff needs to remember they have jobs because of PAYING customers like me and everyone else who decides to spend their hard earned money in that store . Get over yourselves! Treat your customers better! read more

I visited the Rosenberg Ulta today, as I do when I don't have time to make it to Sugar Land, and immediately regretted coming to this location. Upon entering, I was "welcomed" in by the Clinique "expert" who stared at me as if I were getting ready to steal something. As I proceeded towards the back of the store, two additional staff members stated, "welcome in" as they went about their business, with ZERO eye contact. I wouldn't have known they were speaking to me, had I not been one of the only people in the store. As I looked for products, I was met by a pleasant individual who asked how my day was going. Turns out she was also a CUSTOMER! We both proceeded to the front of the store for someone to assist us. Not sure about her experience but the one star I am leaving was for the gal who actually helped me. While she didn't find my product, she did support in finding me an alternative. As I rounded the store, someone stood by me with an Ulta shopping bag. No words, just the bag by my elbow. I grabbed it and said thank you, though I found it bulky and unnecessary as I was carrying two extremely small items. As I looked up, I realized it was the initial woman who "greeted me". At the check out, in efforts to make conversation and ultimately understand her intentions, I asked the Clinique expert (who was uncomfortably standing behind the check out stand) what I may use for an extremely dry eyelid. Transparently, this was her chance to actually sell something. I was unpleasantly surprised by the inappropriate response of, "have you been to a doctor?". I will NEVER be returning to this location. read more

My little sister in law took her time selecting items to get a free gift during the because there was a big sale going on where if you spent a certain amount on a certain brand, you get a gift. Well she got rung up, paid, and did not receive her gift. She asked about it and the cashier went back and looked in a binder, and then a drawer, and came back to say they ran out. I asked her why they still had the signs up if they are not honoring it and she just shrugged and said they sometimes forget to take down the signs. What a disappointment, she didn't even apologize of offer to honor it later, she was just dismissive and nonchalant. read more

Great products . I love thier hair salon as well !! Danielle is so sweet and so is Kayla . My hair looks so great read more

Ulta Beauty - Color transformation, full highlights , bob hairstyle - Skin Care Near Me - Rosenberg, Texas

I visited about a month ago and Cheena w/Clinique was so awesome I cane back to repurchase the full size options for my skincare routine. She is very knowledgeable, helpful, funny and patient. She gained information about my skin first and then gave me a facial. I left out glowing both times and this is probably the first product that I have seen a tremendous change for the better with my skin. read more

I've always believed if you're unhappy at your job you should find one that is more appealing because a poor disposition makes the entire company look bad. The lady, I'll not share her name because my goal isn't to get anyone fired, that "helped" with makeup clearly didn't want to be there or help. She wasn't pleasant at all, and when it came to makeup she just chose a shade. She applied it like she was painting walls and then just stood there looking at me. When I mentioned it wasn't the right look her response was, "well you tell me where you want to go with this." I then decided that Ulta wasn't in the mood for my money and I left. This was definitely a bad look for the company and this store. read more

Overly approached and felt like I couldn't enjoy shopping. Product suggested called bene tint for lips/ cheeks was runny didn't work or last not even a few mins. + it gets in mouth. Looked it up and was made for different area of body which was shocking. I read more about product an has an ingredient not good for you. Don't recommend store or product. read more

it's one of the worst places that I've ever gotten a haircut and the professionalism is so low that it reminds me of when I was in cosmetology school my 20s they will hire anybody to cut your hair in here like I'm telling you right now you're going to spend triple the amount of money trying to get it fixed read more

GHETTO. They canceled on me last minute last Saturday for a cut, didn't even offer any options or an alternative time that day, just a "sorry, the stylist had an emergency." I rescheduled days later cause options are limited around here. Showed up 10 mins early today, and the girl that was assigned to me was still in the middle of cutting the client before me. Two ghetto loud girls were in the back obnoxiously laughing and cussing, wth? Such a nice area too, so disappointing. read more

I love coming here the girls are all so nice and helpful!! Someone helped me find my foundation shade because I was struggling lol and then the cashier I remember her name was Samantha was so sweet and kind!! read more

Not a bad Ulta out here in the 'burbs. It's been a while since I've been to one of these stores, so I was surprised to find that they also sell drugstore makeup brands in addition to the higher-end makeup brands. Their NYX section was to die for! It was my lucky day, as they were having a sale on CHI hair straighteners. I was able to get a dual voltage CHI Ultra for $90, original price $150, woo hoo! However, it appears they need to do a better job on updating their stock. I also bought some No7 day cream and noticed the box was a bit dusty. I didn't think anything of it, and the outside packaging doesn't display the expiration date. After opening the product at home, I noticed it expired in 3 months, which I think is a bit too soon, no? I'm used to seeing skin care products at the store with expiration dates at least 1 year in advance. Either way, this is a first world problem, but still something worth noting. read more

See all

The service here is terrible. The workers never ask if you need help and you have to hunt them down to get help.

Salon: I had THE best experience ever! I got a hair treatment and the best haircut I've ever had. The hairstylist was also very nice by telling me that the haircut made the dyed parts on my hair look choppy, which I appreciate. She was able to thin out my hair so much, which I've always struggled to find someone to do Store: after my hair appointment, I started looking for makeup. The same lady that was my hairstylist ended up helping me find a great brow powder, which I absolutely love. read more

Do not come here to get your hair done! I love always gone to Visible Changes and have received excellent work but very pricey. I decided to come to Ulta because it wasn't as pricey and closer to home. The first time I came I was okay with my hair. I touched up my roots and went a little more blonde throughout, however, his previous time I thought I would try something new and get ombré with some bayalage. My hair came out terrible. There was no nice ombré transition into my blonde whatsoever. Hair hair looked like patches of dark brown slapped onto my blonde hair. I have never been so disappointed. Call me dramatic but I literally wanted to cry every time I looked into the mirror and saw my hair. I went 2 days later to talk to the stylist, they weren't there so I talked to the manager. She said they would be able to do a color remover and take out the dark brown and help me go lighter, back to how my hair was originally. She was very comforting to talk to as she said she would be next to us the whole time and making sure I got what I wanted. That was a disaster as well. The manager was not around whatsoever. My hair is now blonde with orange patches and my roots are showing which is the total opposite of what I wanted. On top of not being able to get my hair back, my hair is fried from them lightening up my blonde. When I came in to make the appointment I stated if I could go more blonde without it damaging my hair too much then I would be fine with it, but if my hair is going to break off, then I don't want it. My hair is totally f---ed right now. read more

See all

Last two items I bought at this location have been worthless. The Conair Infiniti Pro Dryer was the first item. One morning, after a few months of use, the dryer threw sparks and started smoking. Had to trash it so it wouldn't catch my hair on fire. The second item was an Olivia Garden Round Brush. After less than 90 days, the bristle bars cracked, causing the whole brush to fall apart. Ulta would not refund either purchase and told me to go to the manufacturer. Poor quality products and no customer service when the products break. read more

Ulta Beauty - Olivia Garden Brush after less than 3 months of use - Skin Care Near Me - Rosenberg, Texas

Shopped at Ulta in Rosenberg Texas today, the service was so bad! We went in to buy perfume and The sales person didn't even give us a time of day it's like she was too busy talking to her coworkers was more important than helping a customer no one in the store and not a single customer but us go figured! we went to Sephora and we got the greatest service, I get five thumbs up to Sephora, but for Ulta I don't know if I'm gonna go back to their store and shop... at least not the one in Rosenberg I hope that the owner of the store sees this post read more

TURN ON THE AC! Standing in line right now and it is so freaking hot. I've been here multiple times and I always end fanning myself with my hand. I've seen other customers do it too. It's ridiculous because I'm sweating. I'm sure this is not good for the makeup products either. Be considerate to your customers and products that the customers are buying and turn on the AC. read more

The cashier, Meagan (Caucasian woman with brown hair in a ponytail) was very rude. Not one smile, 3 audible huffs during my transaction, no hello, no thank you, no name tag to identify her. The customer service is horrendous, some of the staff are in serious need of training. read more

This Ulta is ok. I am a Sephora rouge member and a platinum member at Ulta. I LOVE MAKEUP AND PERFUME! I've noticed that if I walk in with no makeup on (usually it's in the morning right after dropping my child off at preschool) the sales associates ignore me. Most of the time I do look a hot mess walking in there but that shouldn't have any bearing on the way a customer is treated. Furthermore, half the girls there have very little knowledge about makeup, perfume or cologne...it should be mandatory that they are well versed on all or at least most of their products. Last time I went in there an employee insisted a woman's fragrance was indeed a men's cologne. I do love that Ulta offers platinum members 20% off coupons and I build points that turn into cash off. read more

My review is on the hair salon. Took my daughter there for an 11:30 am shampoo and cut. It was an hour before she was called back and believe it or not 1:30 when we left there. Totally unacceptable. Whoever devised their scheduling system really needs to take a lesson from V. C. When the competition says you have 5:30 appt., YOU HAVE A 5:30 APPOINTMENT! Nothing worse than sitting down for a haircut after steaming for over an hour. I thought perhaps this was just an extremely busy day so when i needed a cut the lady scheduling it could not reassure me that I wouldn't be caught in appt. hell once again. I really have better things to do with my day than wonder around your store for an hour. Back to V.C. I go. read more

Terrible experience. Unfortunately it didn't occur on one occasion. Which is terrible for me because they are conveniently located a few miles from my home. Great model of a business, poor execution of management. Some of employees ( veterans) are top notch, the issue is the turn over is super high so don't expect good service on a regular basis. read more

i made an appointment at the salon for 4pm with G over the phone. When i arrived 20 minutes ahead of time, i was ignored by the stylists. I saw they were pretty busy so I just waited until I caught one of their attention. Finally after about 15 minutes a girl walking in for her shift asks me if I had an appointment. I told her I did and with whom, she then told me that he would be with me in a couple minutes. Shortly after that, she tells me he wants me to wait 45 minutes because he is doing highlights. Ummm.. no? I made an appointment for 4, which I was early for. What was the point of booking him if I had to wait almost another hour? I left. Why would he book highlights if he knew he had someone coming around that time? And if he was already booked then why did they give me a 4 pm appointment? Waste of time. Get your s**t together Ulta. read more

It's your typical Ulta with lots of cosmetics, hair accessories, perfumes, etc. I came in for a new hair dryer and absolutely loved it. There was limited staff, but I was greeted and the woman checking me out was friendly and professional. read more

I had a good experience because I was to find some makeup that was on sale and sold out at the Sugar Land location but was available at this location. It was worth a drive and it wasn't crowded and the people were helpful too. read more

I took both of my daughters in for haircuts yesterday. My youngest had hers cut by Danielle. She was very nice my daughter who is very shy. She was very comfortable with her. ( she even told her about the boy that picks on her in class) my oldest had her appointment at 5:00 with Sam. At first she seemed nice but she doesn't know respect. She told my daughter that I knew nothing and she knew everything. I had to keep it together since my daughter was in her chair. The cut was nice and my daughter loves it. But she wasn't comfortable with Sam and asked if she could get cut by Danielle from now on. When she went to give me my ticket. She said she would schedule me and my daughter for a deep conditioning cause it looks like I needed one..... I told her I didn't need one that in my off days I let my hair breathe from any products. ( not that it's any of her business) I don't know why she would suggest that I needed one when her hair was looking how it was anyways I give Danielle 5 stars and Sam 3 only because my daughters hair came out exactly how she wanted it. read more

First and last time everrrrrr shopping at an Ulta Beauty! Literally came in for 1 nail polish, so I come to the register and the employee proceeds to tell me its 10.99 when the price where all the nail polish literally was said 2.99 . There's a million ppl in line and only 1 person working the register! So the employee behind the register leaves and goes to check the price, holding up me and everyone, then tells me it's 10.99. I said no ma'me I'm not arguing it is not. Like she could've easily looked this up on her computer?! I was pissed by then and told her I didn't want it anymore. She then wanted to catch an attitude with me and rolled her eyes. Seriously? Ridiculous.... highly disappointed because their store is really nice with great products.... won't be going back though!Manager wasn't any help either, just totally over looked the entire situation unfold and had ME the CUSTOMER looking dumb. read more

Walking in the store I was greeted with "you have 19 minutes." Wow. I knew exactly what I was buying and knew exactly where it was located. I would have been out of the store in less than $10 minutes. I turned around and said I would go somewhere else. Terrible customer service. read more

Natalie is phenomenal! I always test a new stylist by allowing them to cut my hair before doing any color; and Natalie did not disappoint! The cut she gave was fantastic and the color/highlights are amazing. I wasn't exactly sure what I wanted, but I knew what I didn't want. Natalie absolutely nailed a new look for me and I have found my new stylist! She is extremely talented, works hard, and was a pleasure to spend a few hours with on a Saturday afternoon. read more

I would give zero stars if I could! I went to have my makeup done for an engagement photo session done by Nina and it was horrendous!!! I was so embarrassed to even walk out to my car. I told her I wanted natural looking with light colors. What I got was huge black eye brows (which I am a blonde with light brows to begin with) dark eye shadow which made which made my eyes look sunken in and like a raccoon, and face foundation that was not the right color and also made my skin look like it was peeling!! Dont waste your money here people, trust me!! I will never return here! My photographer met me afterwards to see it because I called her upset and said she will never refer her clients here anymore either now and we had to reschedule pictures due to this bad job! We took pictures of the makeup job right after just to have proof and show people how bad it was and everyone agreed. And to top it off the salon manager refuses to do anything about it! Horrible service! Also this makeup application almost took 2 hours!! So ridiculous! Do it yourself or go to a real professional who knows what they are doing and will be done within 40 minutes! Such a waste read more