I'm extremely disappointed with how Ulta handled my entire experience. I came in blonde and left with my hair turned dark brown because the stylist admitted she used the wrong toner on dry hair. She told me herself it was her mistake.
What makes this even worse is that during my appointment, she spent a ton of time showing me pictures of hair she had to fix from the Dana Ulta -- bragging about how she was the one who "fixes everyone else's messes." I trusted her because of that. And then my hair became the next mess.
When I saw how dark my hair turned and started crying, the stylist literally ran out of the salon in tears, didn't say goodbye, didn't explain anything, and left me there alone with hair I never asked for.
Ulta originally told me they would fix it at no charge because they knew it was their error. Now, they're calling me saying they won't help me or honor their guarantee because I didn't pay for the original service they messed up.
So basically their message is:
"We won't fix the mistake unless you pay us for the mistake first."
They also told me the color would "wash out after 20 washes." I went on my trip, washed my hair way more than 20 times, and it's STILL brown. That was not true.
And now here I am, right before Thanksgiving, still dealing with the wrong color and no help from Ulta -- even though they admitted their stylist caused it.
I've been a loyal Ulta customer for years, but after how unprofessionally this was handled from start to finish, I won't be trusting their salon services again. If you're considering getting your hair done here, please be careful. They do not stand behind their work, and you might end up paying for their mistakes. read more