I was in the store on 4/29 at around 4. The young Caucasian girl with long hair in the back of the store never looked up from her cell phone to ask if I needed help. Took me a good bit of time in the aisles to find what I was looking for since the brand was in 2 aisles and on the end cap. Watch the surveillance tape back . This location will never compare to the others. read more

I wanted to take the time to provide a review for Antwan and Jessica due to their exceptional customer service for my experience yesterday. I arrived and witnessed they were experiencing the bustle of the afternoon rush, with many patrons arriving to experience the significant sales at Ulta! Antwan was doing a great job of moving between the register and politely advising when he needed to step away to help a guest locate an item or respond to those who requested consult. Antwan maneuvered this transition so well and even managed to delegate tasks to his colleagues so effortlessly to ensure the store ran seamlessly with the heavy traffic. Even with how busy it was, Antwan remained his pleasant and professional demeanor at all times. He also presents very well maintained with his clean and attractive haircut and beard styling and tailored suit. Being the perfect demonstration to represent a beauty brand! Well done Antwan! All the best to you and your team! I need to also bring attention to Jessica because she was such a BIG help! I came in specifically to purchase the "Sacheu peel off lip liner stay-n". When I shared with her and Antwan at the counter what I was looking for she immediately said she would walk me over to show me where it was . This was such wonderful customer service and teamwork because as a customer there was not the awkward silence of determining who was available; Jessica took the initiative to assist me to help a customer and she was thoughtful to her colleague and the business allowing him to continue ringing up customers to not disrupt the flow of ringing up guests, wonderful management on all fronts! Jessica also knew where the product was displayed in both locations of the store and even provided consult on application and best use! Thank you so much beautiful, I used it last night and loved it =D! I also want to give a special thanks to Elisa as I also called the store this morning and she was so kind and pleasant . This location is doing amazing with their teamwork and customer engagement, so happy to visit them when I'm in the area. Thank you all, sending love and blessings! read more

Ulta Beauty - Skin Care Near Me - Owings Mills, Maryland

Loved it! Really large store and I walked through every aisle. Glorious! Very well stocked. The fragrance section was really well kept because at other locations I have experienced deplorable presentation however, this section was maintained. They had my favorites from Nars, to Pattern, to Estee Lauder... spent way to much! Staff was super friendly and helped to locate the flat iron i was looking to purchase. They had a really nice salon set up although no one was being serviced or there at the time. Skin care section was my favorite and I snagged some toner and hydration cream. Will be back soon for sure! read more

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Absolutely no complaints here! Great service from everyone I walked by including Security Guard!! & I mean that! Brandy came over to assist my w eye shadow recommendations to fit the look I was going for as well as shared incentives I would receive. The store is perfectly lit and items well stocked. This is now my favorite location and I cannot wait to visit again!!! read more

Ulta Beauty - My newest babies !! - Skin Care Near Me - Owings Mills, Maryland

Going back to sephora. I feel they cater to their patrons more & are more willing than ulta to help even in scenarios where they didn't really have to! I dropped a perfume rollerball right after I purchased it & it shattered, they let me come back same day and get a replacement! I had a similar situation with a liner pencil at ulta that broke halfway at the crayon part pretty much as soon as I got all plastic off right after I bought it & ulta said they wouldn't let me replace it. I understand they weren't responsible for that happening but I literally *just* bought it. it's not like I'm scamming ulta I genuinely just don't want to have to buy another new one when I didn't get to use the first. It's not even the type you can sharpen. read more

An Ulta is an Ulta is an Ulta, am I right? I don't need an Ulta often, but I was in the area shopping at Wegman's recently and wandered over to this Ulta location. It was fine. Your usual Ulta. No better or worse than any others. If you need an Ulta, this one's here. read more

As most of the other reviews indicate the customer service at this location definitely leaves much to be desired. Have visited this store on several occasions and if the staff is not outright rude the best you can really hope for is them to be unhelpful and unwelcoming. It is truly an uncomfortable shopping experience. I would never visit this store just to browse, only to grab something specific and leave ASAP. Not sure what is going on here but the store could use a major shift in its culture. read more

Visited this location Sunday 8/6 in search of the correct shade of makeup for my skin and Kay went above and beyond ... top tier customer service read more

Note to self...Never return to this ULTA location. I had a similar experience and I ignored my gut. Everyone does not steal! Came in to sample some perfumes I had been researching. Perfect timing, no customers in the store. While I was narrowing down my decision, here comes lost prevention. No he didn't stroll by - he literally came and stood right next to me, while looking at the cell phone. If your going to watch and catch a thief, how are you going to see anything while looking, texting on your mobile device? Moral to the story, I will not shop anywhere under those conditions! There are plenty of options, especially with Sephora in the neighborhood. The ONLY reason I didn't go to Sephora is because they were closed. Guess what? I'll go earlier next time. I want to add that I have never had a bad experience with the sales associates. Everyone has always been very helpful and pleasant. read more

I like Ulta because I am a product fanatic, but I only visit if I really need something or if I read some reviews about a product and the reviewers said they purchased it at Ulta. This is essentially what brought me to Ulta on this visit. I saw reviews about a new fragrance for a body scrub that I have used many times. Because I am not the biggest fan of this particular Ulta, only due to the location, I went to a location in another area. When I entered the store, I stopped at the front to determine where I was going. Since there were a few staff members at the front of the store, I decided to ask if they carried the brand. They confirmed that they discontinued the brand some time ago. I asked if that was an Ulta-wide discontinuance or just that store. She stated that she was uncertain if it was all Ulta's or just that location. She recommended that I call some other area stores prior to going to determine if they had the product. I purchased the brand at this location not too long ago, so I ventured back and they still carried the brand along with the body scrub featuring the new fragrance. I smelled the product and determined that I was not thrilled with the scent. The reviews of the scent had far more likes than dislikes, so I really hoped that I would find the scent appealing. Unfortunately, I thought it was nothing special, so I decided to purchase a scent that was tried and true. While there, they had a clearance section near the register that I had to check out. I found something of course. In addition to what I went to purchase and the clearance section, I did not do too bad today. read more

I normally have a decent experience while shopping with ulta , today i came in contact with a very rude and passive aggressive associate.. MORGAN .. i asked for a bag after my transaction once i realized i had to much to carry . I even offered to pay for it . She denied me a bag because i didn't ask before i told her i would pay she said i would have to buy something else.. never im my life had someone act that way over a small plastic bag . read more

Helpful and courteous, the staff helped me as I searched for a few items. One item, a nail art kit, wasn't available at their store. A representative suggested another store (a competitor) as an option. I truly appreciated that form of customer service. I then looked around for an eyeliner that I wasn't able to find at a competitor store and there were three. Remembering the eyeliner might be discontinued, I purchased two. It's my current favorite. In a time of physical distancing, I appreciated the signage and the everyone wearing masks. I'll definitely go back if I have any other beauty needs. read more

First time visiting Ulta Beauty and my trip was pretty decent. No one from the staff greeted me when I first walked in, but the security at the door was pretty nice. I walked around for a bit and saw products from bath and body to hair care. Most of the shelves were fully stock, the perfume section, not so much. It's really difficult trying different perfumes during the pandemic however, they provided hand sanitizer so you can sanitizer in between samples. I purchased French Lilac perfume by Pacifica and some travel size face mask that was located by the checkout line and was pleased with it. Although, no one welcome me in the store, the lady who check me out was very helpful and signed me up for the Ultamate rewards program. She basically is the reason why this review received 4 stars. I'm hope I have a better visit next times. read more

This ulta is good if you quickly need makeup remover or tweezers but that's about it. No MAC. No NARS. No nothing. Definitely no good customer service. The location and parking is great but the content not so much. read more

I love Ulta but I'll pass on this location for two main reasons: - The employees are unpleasant. I've popped in at various times and on different days and never have I encountered someone who was smiling or interested in providing assistance. I don't know what these ladies would rather be doing (I haven't encountered any male employees) but providing good customer service ain't it. - This location is especially cramped. Ulta sells A LOT of stuff but it's hard to browse the aisles here because everything is packed in so tight. It feels unorganized as a result. I'd maybe still pop in if I was looking for a specific item but wouldn't bother otherwise. read more

I went to Ulta Beauty in Arundel Mills and had the worst experience ever. The security guard stared at me the whole time I was in the store. She purposely walked over where I was shopping and just stood there looking at me shop. Than the secret shopper (I guess) came and stood behind me while I was shopping. Made me so uncomfortable. The store was very crowded but they chose me to watch. The man security guard or whomever he was was so close to me I thought we were together. Worst experience ever. Made me feel as if I were stealing. If you wanted to steal you could've because all attention was on me. The rest of the store was unsecured. If I could give this store a negative grade that is what it would have been. Terrible place to shop. read more

Everything time i come I'm followed watched and stared at! Not everyone steals or have a reason to steal it's upsetting because the least you can do if ask if i need help finding anything instead you stare. I make waaayyy too much money to be looked at as a thief because of my appearance. Don't judge a book by its cover. Y'all need to do better! read more

This ULTA location has reps with the worst personalities. Poor customer service and security guards follow POC. They're (supposedly) stand-in beauty consultants that give little to none advice, afraid that a customer may steal their beauty or make-up secrets. How ridiculous! They're there to assist; to help if they can, with questions (mine was about applications); and somewhat educate a customer. Any conversation pertaining to products is nil, as they're intent on grabbing another customer who they think is definitely purchasing or busy chatting each other up. Even though I did buy, it was only after I was sure of what I needed or wanted. You ask them simple questions about..... let's say "a specific lipstick application", they pretend not to know what they are wearing. When I can clearly tell it's an ombré (two-toned), or specific shade of red/brand etc. I've gotten my 22 yr daughter and video tutorials to keep ahead. Another failure is they don't sell FentyBeauty products! It's slim pickings when it comes to their products, which are usually picked over. Minimal stockage when they're asked to check in the back shop. I've shopped at Sephora off and on but now I'm there exclusive. It can be crowded but you get attendants happy to assist, no security following Black women. When I do shop around elsewhere other than Sephora, it's absolutely not going to be at ULTA, and definitely not at Owings Mill location. ULTA should be ashamed of themselves. read more

I walked in hoping to get some help with coverage for my tired eyes. It has been a long week and I was feeling beat. I was greeted happily. However, that was the best thing about my visit. I walked around for 10 minutes and no one asked me if I needed help. Employees walked briskly by me without making eye contact and I then walked out while typing this review. As far as the store, the makeup samples are messy and some are missing. At this time, I assume they don't carry Fenty. But I can't be sure because no one bothered to assist me in my active pursuit up and down every aisle. The supplies were low of certain items like lipsticks in Urban Decay, for example. Because I value customer service, I will spend my dollars where customers matter. read more

What can I say, it's an Ulta and looks like all the rest. Convenient to be in the 'hood. Oddly there's security when you first walk in but I suppose it's fairly easy to steal from these kinds of stores. Just a little unnerving. It's over run with lots of young people but that's cool, I was young once. Word to the wise, check the RetailMeNot App, there's always a coupon read more

Ulta Beauty - Skin Care Near Me - Owings Mills, Maryland

I'm a sephora beauty girl. I switched about a year ago to Ulta from reviews of my friends and I've only shopped in the Ulta in Owings Mills twice. My first experience was not good. Customer service was lacking from the moment I walked in. I came in to find a shade for my skin tone with acne treatment. I found someone and asked for help. They pointed me to Clinique Acne Solutions and rested the color on my wrist which matched but Sephora never did this. At Sephora the ladies or gentlemen would walk with me in natural light and apply the color to my face and neck to ensure it blended well. So I assumed the color she picked would work on my face. I went to the register and paid. The cashier signed me up for the Ulta rewards and later I've come to find out that she misspelled my name although I gave her my drivers license. The next day I applied the makeup at home before work and I could tell it was too light for my face. I went back right after work and asked for an exchange and for someone to try again to match my shade. Finally a lady took her time, put the foundation on my face and found the right shade but she didn't stop there, she did one side only with the shade I first purchased and a shade that fit and asked other consultants which shade they felt matched and they all chose the shade that she applied and not the one I bought the day before. That made me feel better but I felt that the first consultant didn't take their time with me to figure out what worked. I will stick to Sephora. read more

This place is HUGE!! For as long as it's been open it was my first time actually venturing inside and the place is much bigger than I thought and the options and variety is outstanding. I didn't know where to start and a nice sales rep walked me through the layout of where things were. I don't think I spent enough time in there but you surely can get lost in all things beauty. The item I was looking for was there and the pricing was much cheaper than I expected. I joined their rewards program and it on like popcorn now! ‍ read more

So I come in to get hair products and cologne. They don't carry Chanel ? Reason. Ok there is a massive guard at the door and several sales woman hanging out with each other. One person behind the counter for a line of customers does not look happy. I buy my products to get notified several hours later some one tried to use my credit card twice so it was cancelled. This was my only transaction that day so I assume one of the lovely people that work there are responsible. Will never go back. Yes I am old and very intolerant of unacceptable behavior. read more

Security guard was very strange and made it obvious he thought we were stealing. Seems as though that's what they do there, treat you like a thief. I definitely won't be back and I'll make sure my family and friends are aware of how they handle security at this location. read more

I don't really like this location. As soon as you walk in they assume you're gonna steal. It's like the security officers are following you around as if you don't realize it. It's honestly uncomfortable . No other ulta I've been to is like this. Id shop online or go to another store before stepping foot in there again.And don't always look forward to someone nice helping you. And I'm not saying all because some workers are really nice . Others are useless with attitudes. read more

I went to this store yesterday and found it to be very pricey in today's economy. The only person that was nice was the cashier. I probably won't go back again. I will stick to Sally's always has the best prices. Sorry I don't have more to offer on this store. I wasn't happy with the service. read more

The selection is very nice customer service could use a boost. As for the store in Towson, the employees are willing to assist and offer it before you even ask I did not even get a hello from anyone on the floor. I appreciate a greeting at least from the cashier but that is also lacking. I hope they do better soon as this location is closer but I will drive the distance for GOOD customer service. read more

I visited the Owings Mills location today and I must say I was disappointed with the customer service. I can honestly say this is the worst Ulta I've ever been to. We received a warm greeting when we entered, immediately we noticed the warm temperature in the store. I walked around the store looking for my moisturizer, the store associates were conversing amongst each other, no one asked if I needed assistance. Honestly, I'm not surprised because this has happened multiple times at this location. I went to go check out and there was about a 5-7 minute wait but this is typical at this location. Mind you there are three people behind the register and other employees walking around and not helping. When we finally get to the register the young lady didn't mention anything about us waiting. She immediately asked for my telephone number. Please get this location together, the Foundry Row location is giving Ulta a bad name. Do better! read more

I came in to Ulta to grab me a new look for the wedding I was attending the same day. I thought I just get a new lip color, oil controller, and perhaps some blush. Well, Jillian started by hooking up my brows and then put this fabulous color from Antastia Beverly Hills on my lips . She filled them in and they looked amazing!! She then passed me off to Alexis who added another lip color to give a sort of ombré look. Alexis took a step further by recommending the perfect cheek, eye color and concealer. These ladies are really experts in their craft and you can tell they really enjoy doing what they do. I also appreciate that they knew how to work with chocolate skin. They made my melanin pop. They also informed me they do cosmetic classes so I'll be able to further my knowledge. I also didn't know they had a salon in the store. Get your hair done and a facial. Win win I'll definitely be back for my cosmetic needs and the great customer service read more

Walked in different times and always have a bad experience. I made an appointment twice at this location and each time they cancel on me the very day I make time to do my hair. Staff are very unpleasant. read more

Went in to find a brightening eye primer. Asked the woman that approached me for help. She immediately took me to the "higher end" of the store for product. When i asked about the "over the counter" products as she put it, she said I do not use any of these products so I cannot help you over here. Woops. Wrong answer. I found a Neutrogena product that was perfect....no thanks to her. read more

i just got my service done from here,the lady who did mu service was pretty sweet and humble but as soon as i went to the counter for the payment the girl in the white dress standing next to the blond hair guy was in much attitude she asked me for the amount of tip i told her the amount and then she said oh $20 i said no and i repeated the amount ..she looked and the guy next to her and started laughing and he laughed too and then i paid her in cash she started to roll her eyes and the guy standing next to her said its ok and ...seriously it's pathetic ..the customer service at the counter is sh*t . The employ i saw today was literally begging for tip . read more

I had a micro zone treatment with Bria... the treatment was great and everyone in the store was pleasant and helpful ... I will be returning ! read more

I love this store! I was truly surprised when I read some of the reviews. I have shopped in this store a lot. Every time I go in all the woman are very helpful & as nice as can be. I will definitely shop here again! Thanks guy's for the great customer service!! :) read more

This is by far the worst Ulta I have ever been in. Firstly, no one greeted me or asked if I needed help. Ulta stores are usually great about having employees assist customers--that is why I am loyal to Ulta. I saw none of that customer service here. When I finally got tired of trying to find someone, I asked a busy associative if he could have someone else help me (since he was busy with another customer), and he said "one sec" and then never called anyone over or helped me himself. I was there for over 35 minutes and no one asked if I needed help. Then, the checkout line was very long with only one sales associate at the counter. They were out of the free gift I was supposed to get with my purchase, and didn't offer to replace that gift with another free gift like they normally do in that situation. Very disappointing experience with a franchise that normally has great customer service. Also, they did not have many of the brands I have seen at other ulta locations (skyn, mac, etc). read more

I literally come to this Ulta all the time and always get great customer service. HOWEVER, this last visit was unacceptable. I was looking to do a bit of shopping and there was no one on the floor to help assist to try find anything. Ok np, I go to the line and asked for specific product and just felt like the energy of the manager who was directing me was negative. Then I had a concern about a product that rang up as $44 that should've been on sale for $30. When the manager was asked if it was on sale she immediately said NO! Vs. saying let me check ! So then I had to pull up the sale just for her to fix it. On top of that I spent over $300 and have spent less than that and normally get free gifts or something and she gave nothing...All she did was put my bag on the table ! I've never done a review before and yes this is pretty long but this experience was very unprofessional and upsetting! read more

I came to this specific Ulta for 2 reasons. First being it's close to home and second because the app advised that they had all of the items I was looking for. I came into Ulta which seemed to be significantly less crowded and busy and I see why. After looking for 4 specific items on my own with only success with finding one of the items I then asked the cashier for some help. She advised me that she can not leave her post to walk over to the NYX area which is directly next to the corner. I politely asked her if someone could then assist me on the back row with all the Ulta items. She contacted someone on the mic and I waited patiently for 15 mins for someone to assist me. NOBODY came! I actually had more than enough time to organize their eyebrow section which was in such a disarray! I was beyond pissed. I don't know if they were low staff or if everyone decided to take a break at that particular time but I was not happy with this service at all. I ended up leaving the store not purchasing anything. I will visit another Ulta on another day but I will not be back at this Ulta and that's for sure! read more