Well I didn't plan on spending an hour in the chair just waiting for the hair technician to arrive…read more I called before coming and spoke with the assistant, brother of the owner- Yaya and made a 6pm appointment. This is a Muslim based braid shop, managed by men who percieve themselves as champions of women. I felt attacked, oppressed, both verbally and emotionally. I arrived at 5:45pm. I sat there until 6:45pm. The entire hour I was in the chair waiting on the hair technician, the owner Quasim was yelling and screaming blabbering about something as he was doing hair- like he was preaching a sermon, LOUDLY! The energy was very tense and uncomfortable. My son and I were harassed by several of his "cleaning staff". They looked like some people from off the street. They constantly touched me and my son without my permission. Very unclean. When the braid technician finally arrived, the owner walked out after whispering something to a man sitting by the tv. The braider was very irritated and was extremely demanding pointing at me and telling me to hurry so she can stretch my hair before braiding. I sat in her chair and tried to explain how I wanted my hair done. She said she don't speak English She was laughing and as she was parting my hair she was speaking in French to the other lady. Made me feel uncomfortable. So I asked the other braider, "can you explain to her how I want my hair?" Quasim returned into the shop and asked the man sitting by the tv a question. Then he immediately came over to me and began yelling at me- the customer, saying I was treating his people like slaves. I was so confused. I had no idea what he was talking about. I asked the technician to stop touching my hair. I gathered my personal belongings and I left. I stated that I felt mistreated and disrespected by the owner and the braider and the man who was watching the tv. To say the least, I will not be returning to this shop to support this business ever again. I would like an apology both written and verbal. The first photo is how I wanted my hair styled. The photo with the orange is how I came into the shop. The last photo is how I looked after the technician touched me hair.

consistently great work, knotless large box braids. Thanks Fouta, (my apologies if spelled…read moreincorrectly .

Amazing service, beautiful place, such friendly and attentive staff!…read more Chelsea was great!

You should come here if you are looking for a hair salon that will want to understand your…read morewants/needs, and is 100% transparent! Of all the other salons that I've been to in the area, this was the first time a hairstylist had ever asked me questions to really understand what I was really looking for, and also very truthful on what I would be getting into! I appreciate how easy and honest the process was. (and also love my haircut too!!) -- I had Katie as my person :) They have a lot of beverages / snacks while you wait (aka diet coke). Very clean and modern salon -- I would come back here (after my hair grows more) and recommend this place to others!

First visit went okay. Second visit was a horrible experience due to Sylvia's unprofessionalism so…read moreI never returned. I arrived 15 minutes early and waited 10 minutes past my appointment time before contacting the stylist (25 minutes and no one had heard from her... Another employee came out to the waiting area to see who I was waiting on and still no sign of Sylvia... so I decided at that point to contact her). She answered my call stating "I'm in route". Very short, not apologetic at all about her ongoing lateness and no consideration for me because she failed to contact me ahead of time to at least give me a heads up that she was going to arrive late to the salon... I waited about 20 more min (now totaling 45minutes without the stylist even reporting to the salon smh) and this time I text her that I was leaving because I had another appointment. I never received any response from her. I do not recommend Sylvia as she lacks professionalism and fails to communicate with clients.

Love this laid back salon. Not a bunch of hassle here. Great place to go and relax and have…read moreexcellent services done. I get my hair styled by the owner Sylvia herself. She never lets me down. She has done my cut, color and style. My hair is back to being healthy. When I first started coming here my hair was damaged. Damaged no more. I am pleased and will continue to hair my hair styled at this salon.

Pilar owner of Hair Envy is one unbelievably talented exuberant caring individual. A true credit to…read morethe her industry. Hair styling, hair conditioning awesome in her talents in every way. Her latest addition permanent makeup which she does with such ease. This lady rocks! there's nothing she doesn't want to engage in with passion and devotion to achieve her ultimate potential. I was so blessed to find her no more eyeliner or frizzy hair! I recommend her highly and give her five stars. Denise K

Proceed with caution! I was very disappointed with my last…read morehaircut at Hair Envy and won't be going back. I'd been a customer for a long time. I initially went on the recommendation of a coworker. I had left once before when I was unhappy and then again when I moved further away but came back when I was dissatisfied with the cuts I was getting at a salon closer to home. So, I decided to go back to Pilar and Hair Envy. The first cut back was great. I was happy and made a follow-up appointment on the spot. Never again! I walked away with two different haircuts. Of course, you don't notice this until you get home and wash all the product out and try to style it yourself. That's when I noticed one side was shaped and layered and the other side was just a shorter version of what it had been. Just flat and flipped under. God knows what was going on in back! I don't have thin or difficult to handle hair. I came with a blank slate and walked away with a lopsided 'do. I was justifiable upset and I had to wait for her to get back from vacation to go back and have her fix it and even it out. So, I called when she returned and they said to come in anytime and she'd do that. This wasn't the first time I had to do that! That's why I left the first time. I drove all the way to Lutherville from work downtown one night for her to work on my hair again. Well, she cut it shorter and now the side that was flat is layered and shaped and she cut all the layers out of the other side and it's now flatter and longer than the other! I examined it with a skeptical eye when she put product in and ran her fingers through it saying, 'See!? See!?" I didn't see the full effect until I got home and washed it. To say I was pissed off is an understatement. I paid $55 to have my beautiful full head of hair hacked away. Never again! I think she overbooks, hurries and is distracted by people who talk to her. Every time I look in the mirror I alternate between wanting to cry and scream. I can't wait for my hair to grow out. Proceed with caution! **UPDATE: After much thought I called and asked for a full refund including the tip. I didn't feel I should shell out more money to have someone else correct her mistake. She's a co-owner and has been in the business since at least 1997 (when she cut my nearly waist length hair to my shoulders). There's no excuse for this kind of performance. I was ready to go in and ask in person but the receptionist cheerfully took my name and address and offered to send me a check for the full amount with no argument at all. This made me think that 1) this has happened before and 2) they didn't want me going in and raising a stink and having other patrons seeing what a mess my hair was. The upshot is I received the check (which her partner signed) the next day.

Ambiance, hair care, the hair itself, the styling, top tier, 5 stars. . From the moment I walked…read morein, the atmosphere was welcoming and professional. She was incredibly responsive, making sure I was comfortable and that my hair needs were met. The level of care she put into my hair was exceptional--she used high-quality products, paid attention to detail, and ensured that my scalp and strands were treated with the utmost care. The hair itself was soft, full, and beautifully installed, and the styling was flawless. I left feeling confident and looking amazing! I can't wait to go back!

I paid $630 dollars to get my hair and install back in May. service was not render at all because…read moreof her mistake. I been told false promises about getting my money back. she only paid me 190 dollars back. she been ignoring me. Told me the remaining balance would be padded on this Friday which was not!! I been waiting on a refund since may 21. It's so much to the story . Today is July 12

EASY SALON FIND ON INSTAGRAM! The day before my appointment I literally found this salon on IG…read more@hairxdre @opal_tresses_. I had the best silk press experience, hair salon experience in Baltimore thus far! Not only was I offered wine/beverage, my scalp massage and overall service & PRICE was well worth it! I was styled by Dre, who is the most comforting & professional and super cool. All I can say is I think I found my salon.

I absolutely love Opal Tresses & Jezmin!! My hair is always beautiful & long lasting. Her space is…read moreimmaculate & professional. Easy parking & conveniently located in a mall with several retailers. I would recommend for all styles! Traci Self

This is my 2nd visit to Shy Watters-Federal Hill. A posh boutique hair salon. Kind staff, great…read morecustomer service, exceptional leadership from the owner. Absolutely love De'Sheara. Her meticulous braiding style is UNMATCHED! Worth the drive and the money!

I was first introduced to Shy Watters in the summer of 2016. Since then, I have been a long-time…read morerepeat (and happy) client/customer up until recently. This review is in reference to her shockingly poor customer service, not the salon itself or any of the other stylists. Due to COVID-19, appointments could no longer be scheduled using the app, clients were required to e-mail stylists in order to schedule, completely understandable. On August 12, 2020, I had an appointment scheduled for 11:00 am, upon arrival at the salon, there was a notice posted on the door that Shy had a personal emergency and would have to reschedule. I live about 30 minutes away from the salon, and although disappointed that I wouldn't be getting my hair styled that day as expected, I was more concerned that my stylist was ok and in good health. I emailed Shy before driving back home, I said I hoped that everything was ok and to please let me know when I could reschedule. A few days pass, it's now Saturday, August 15, and I haven't received an e-mail response, so I decided to call her other location, Fells Point, because I'm not sure if Shy was still experiencing an emergency and I didn't want to be a bother. I was able to get an appointment with another stylist at the Fells Point location the very next day, perfect! It's Sunday, my service appointment went well, to my surprise Shy called the stylist who serviced me and told her to give me a 40% discount, it wasn't unexpected, but I appreciated her doing that. Later Sunday evening, Shy emailed me and apologized for the cancellation, again appreciated the personalized customer service. We emailed back and forth about my current style and discussed ideas about what I wanted to do next. During the conversation, Shy informed me that she'll be back to work fully starting the first week of September and that online booking would be back up as well. Fast forward to August 21, I happened to be browsing the app and noticed that a few September dates had opened up - one of those dates being the 9th, so I thought maybe she opened her book early, but I wasn't sure so I decided to email her for clarity - I desperately needed an appointment for September 4th as I have an event to attend on the 5th, so I emailed her to see if she had any availability on that day, as since the beginning of the pandemic, this has been our primary source of communication. Her auto-reply says to give her 24 hours for a response, again me not wanting to be a bother, I wanted to give her ample time to respond. On the morning of August 25, I decided to call the Federal Hill location, because I really need to secure an appointment for my upcoming event. A woman answers the phone and I'm greeted with "Shy Watters Hair Studio," I asked "hey, is this Shy," she responds "yes, may I ask who's calling" and in a jokingly manner, I responded "hey, this is Nickole don't mean to stalk you," and then the line immediately disconnects. I'm thinking it must be a mistake, Shy wouldn't hang up on me, what would be the reason? I'm just calling to get clarity on her availability. I called back 45 minutes later just to be sure, and received no answer. And to date, she has not replied to my email from August 21. I'm writing this review as a buyer beware, yes, the salon is great, Shy does do great work, that is not up for debate. However, the way that she handled the situation was poorly done and in bad taste. I have never experienced such terrible customer service. Unfortunately, I will no longer be able to support her salon or brand. Hanging up on customers (unwarranted, might I add) is unacceptable and unprofessional. Treat your clients with more respect.

One day driving by this salon, my fiancé joked that he was going to go here to get a haircut bc the…read morename was fancy. Well several days later, I came home and immediately noticed his amazing new haircut... he had actually gone to Le Xanadu! Lol He said a woman named Dawn cut his hair. Well Dawn, you did an amazing job! In all the time I've known him, his haircut has never looked so great! I will be encouraging him to go back! Ladies, send your man to Dawn! :)

I came here as a first time customer to get my eyebrows done. Everyone was SO friendly and…read morewelcoming! We had a great conversation and my eyebrows look great! I would highly recommend this place!!!