I liked my previous salon and stylist but couldn't continue to drop several hundred dollars every six weeks, I needed to make a change. I just started shopping at Ulta on line. I love browsing in my jammies and stuff showing on my front porch. I had never been in a Ulta store and had some time to peruse the store by me. I was happily surprised to all of the brands that Ulta offers. So many choices! I was surprised to see that they had salon services in the store too. In one of the emails that I receive from them, I was able to see the services they offer. I scheduled my appointment blindly, with no idea who my stylist would be. They have evening appointments for the working girls (good play on words, eh?), like me. I was blessed to be set up with Cy. Cy is very knowledgeable and we discussed several...or many options. Because of her explanation and experience,I felt comfortable telling her to do what she felt was best. Let me tell ya, I am very happy with my hair. The color has depth and shine. This is my new salon and Cy will continue to be my stylist. I'm a fan! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Oro Valley, Arizona

Love this location! Very neat and clean! Super helpful staff,and I always find what I'm looking for, plus extras...that I just somehow find! Lol! Cashier was very nice and we talked about the mystery keychain balls. She has one and gave me all the details and said, "watch for sales", which I thought was nice considering I wanted to buy a few for gifts. read more

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I just had an appointment for an Eyebrow and Lip Wax with Jordan... she was AWESOME. Super nice, and one of the best eyebrow waxes I've had in a while. She listened to what I was looking for, made some suggestions with low pressure, and they turned out perfect. And a great value! read more

Extensive inventory. Normally a decent customer service level however yesterday it was like walking on to the set of "Mean Girls". The staff on duty couldn't stop their own personal conversation long enough to focus on the customers. The worst of socially stunted Gen Z behavior ever. Very unfortunate! read more

The new manager canceled my appointment, and then tried to say I called in and canceled it. I asked to see the phone log and he got defensive. If you have so many customers at the salon and don't need anymore, just say so. No need to gaslight people. read more

I went to get my hair fixed at the salon, and I had the absolute best experience. They made my hair so amazing and the staff was so friendly and nice. Illyana was my stylist and she did an amazing job. I cannot recommend her enough. They also gave me a really good price and the work was outstanding. 100000/10 go book with her now! read more

Great location. Sometimes out of my foundation color, but there's so much to choose from, it makes it okay. The staff is super friendly and the store is always spotless. They trick you a bit with those last minute buys up front.. a can never NOT get something else that I just "need" lol, but nonetheless.. great store. read more

Every time I go in they always have buy one get one free or promotional "gifts" . I have yet been able to use the bogo or receive a gift. Today, they tried to substitute a "curly hair" product gift with one that is very specific to straight hair. I opted to return one of my items since you had to spend $30 for the gift. I was told that the promotional items were as supply lasts, but obviously they don't have a supply. When I mentioned that maybe they should remove the free gift signage by the products, she said that they were required to have them even if they didn't have the items. I have decided to buy my hair supplies elsewhere since false advertising is their top concern. read more

Went in with my daughter this week, asked the sales person for an item, she told me if it's not there we don't have any, my daughter opened the drawer below and the item I asked for was there and plentiful. Girl never even budged. When we got to the checkout the cashier told me I had a few dollars off, I also had a coupon for $3.50, I asked her to remove a specific item so that I could use the coupon she obliged. She then rang up the item we had set aside and I gave her the coupon to scan to which she replied, you cannot use that coupon because the item was a premium item. She knew that before we set it aside when I said that to her I got a blank stare and a shrug. POOR customer service throughout. read more

I recently went to this specific location to exchange an item, but the service here was horrible. The manager was very rude and condescending. I expect to feel treated with a little respect and courtesy when shopping at a store that promotes, "To inspire every guest and enabling each associate to build a fulfilling career." It was sadly quite the opposite. The manager as well as another associate were laughing and talking on their mics, which I could assume was about me. I felt very disrespected and upset about the entire situation. I took my service to another Ulta Beauty store and there was a major difference. I got helped and was treated with the upmost respect. I hope that in the future no other customer is treated this way. I will not be attending this store any more because of how the service was. Do better!! read more

We went in this weekend to get a style for my daughter, she was having some photos taken and her hair it so so straight we can barely do anything with it. First of all we hen we got there the woman said she was an hour behind and that we could reschedule, not possible so she said she would do her when the other client had her dye in. i really appreciated that so we waited. All we wanted was her hair turned under, and told her that my daughters had would not do it without a lot of work and a good amount of product. The stylist could not understand that we wanted the hair smooth with just the bottom turned under, we got up a picture of when it had been done that way before. She proceeded to spray the tiniest amount of heat set in and blow dry it under, while telling my daughter that her hair was cut wrong and she could do this herself easily if her hair was cut correctly- her hair was cut two weeks ago and had lasted all day- So we go to leave and her hair is already popping out. I did not leave a tip. This is not the first time we have dealt with weird stylists here. Once when my daughter was ten we got a trim and afterwords when I asked her how it was she started crying because the woman had kept snapping at her when she shifted and blamed my daughter for her hair being crooked because at one point she had crossed her legs. Of course it's good to give direction but this kid has been having her hair styled professionally since she was little and knows the drill, all you gotta do it remind her. read more

I literally never have left a bad review on anything but this manager was so unhelpful and condescending. I went to another store and they were able to process everything for me super easy. That sucks and was really stressful. read more

This Ulta is okay but it could definitely be better. I feel ignored every time I come in, even if there aren't very many customers. I've come here on several occasions looking for something needing help and being unable to find someone on the floor able to help. I have been able to track people down, mostly by following them through the aisles to ask a simple question. I have purchased nail polish and makeup here before and I was shocked that there was not ONE sales person in the makeup area. The selection is fair and the stock is decent, but if you need any help you may want to go elsewhere. But if you know what you're looking for it's just fine. read more

Today I witnessed a worker (who I can only assume is the manager) treating customers and staff in a belittling and condescending manner. I was shocked to hear the unacceptable tone and language used to communicate simple tasks to their coworkers. I expect to feel welcomed and encouraged to shop here, today was quite the opposite. I hope that changes are made to make both customers and staff feel comfortable. Disappointing. read more

Amazing service provided by Olivia and Erica! Not only were we greeted with a genuine "welcome" , but also provided exceptional service and knowledge. I will definitely go out of my way to visit this team! The store was also immaculate. Thank you so much! read more

Due to extended holiday hours, I was able to get in for a 9 a.m. haircut and style on a Saturday. The store was pretty empty, but I suppose most people weren't aware it was opening early for the season. I'd imagine this store is as successful as any other Ulta, but they don't quite have the foot traffic of Park Place. Robin, the salon manager, did my hair. I like how you can book a stylist based on experience here. You can get a service slightly cheaper by going with someone with less experience. I think Robin was a mid-level. She was very pleasant to talk to and recommended a conditioning treatment. Why not? My hair could use some rehab. We had a lot to talk about, and I always appreciate when a stylist can carry on a conversation beyond small-talk subjects like the weather. She styled it a bit messier than I preferred, but after brushing and fluffing it a bit, my hair looked great. It came out a bit shorter than I had asked for, but I very much liked her cut and layering. She seemed to know what she was doing. I would go see her again. read more

It's interesting to me that anytime I enter this store with us wife, we are swarmed by associates eager to help us, but when I come alone I am treated as though I'm a leper! I stood in the store for nearly 20 minutes while exactly ZERO associates acknowledged me or bothered to ask if I needed help! What a joke! Hey Ulta, you can keep your overpriced crap! It saves me the worry of having to save for things that actually matter! read more

Very confused as to why the door says store closes at 9:00 PM and I show up at 8:45 to find doors locked and no one in the store. Pretty sure that's not allowed and will be reporting to corporate read more

I actually swore off Ulta for a long time after having gone to the location by the Tucson Mall several times. They had very rude, unhelpful employees every time I visited, and was not a fan of the service for how much I was paying. However, I sucked it up and visited this location with my Mom to find a new Urban Decay lipstick and was...pleasantly converted. The store is large, clean, and well-stocked. We were greeted by one of the Clinique girls (I think her name is Kelly), who helped me find my lipstick and helped my Mom locate a good Clinique foundation with coverage that was appropriate. She was patient and informative and completely changed my opinion of the Ulta name. I have gone back to the store once or twice since and will continue to visit this location because of the quality customer service. read more

I just moved from San Jose to Marana literally the night before I called this Ulta salon. The day before I had went to "my" Ulta in San Jose and was able to use my points from my reward card for a free haircut and conditioning treatment with a stylist I'd used previously (and had no problems with). Unfortunately, when the haircut was done, I was in such a hurry to get home and finish packing, I threw my hair up into a ponytail and didn't even check to see if it was ok. After I got to Marana the next day, showered, and fixed my hair, I couldn't help but be annoyed with some of the uneven layers around my face. Nothing major by any means, but enough that it would bother me until I got it fixed. I called this Ulta, explained that it had been a rewards points' cut in California and asked what their policy was on fixing it, the charge, etc. After checking with the manager, the gal on the phone apologized they couldn't get me in sooner (so I'm thinking 2-3 days), but she means they couldn't get me in that afternoon! I was scheduled for noon the next day. The manager shampooed, cut, and blow dried my hair for no charge. She did an excellent job, and it's sad that (I think she said) her last day would be that following Friday. This salon, compared to other Ulta salons I've seen, was very neat and organized. I hope it stays that way with the new manager as well. Appreciated the help these gals gave me, hoping I'm able to send some more folks their way. read more

I love having an Ulta so close to home and the people here couldn't be friendlier or more helpful. Join their free "club" and you won't have to worry about keeping your receipt if something doesn't work for you - just bring the product back for a refund or exchange. The points on this plan add up fast and it's great getting free stuff. read more

Amanda, I believe is the young lady's name (tall brunette) who has helped me today and in the past if I'm lucky. I'm a seasoned veteran in customer service myself and that girl is a total gem. Her service shines and I have complete trust in her which also creates a lot of sales from me and I'm sure anyone who's fortunate to get obtain her service. She also is very humble probably because she's a complete natural at this and truly seems to care. Please Ulta do whatever it takes to keep her and I will, and surely others will look forward to spending our money there. read more

I went to find a new foundation and asked one of the ladies if they would help me color match. Because of covid I couldn't test any of the foundations which is totally understandable but she basically accused me of testing them and taking off the tape when they were already previously tampered with. Had I been able to test them I wouldn't have asked for a second opinion so obviously I wasn't messing with the tape... read more

I came here initially looking for purple shampoo. When I walked in , I was distracted because I saw a table full of Madison Reed. I've heard of this product from Facebook and was curious to try. A nice man asked me if I needed help. He assisted me in finding the right shade. He even walked me to a different Madison Reed aisle for more shade selections and was so patient as I went on the website for suggestions. After finding the correct shade he asked if I considered using a purple shampoo. Wow, he read my mind. He then helped me find a purple shampoo. I then went to look for foundation. I have plenty of it, but am not impressed with any I own, another sales guy showed me a line called PUR. I actually haven't heard of it. He helped chose a shade for me without trying it on my skin due to COVID. I have been using Jane Iradale because it's recommended by dermatologist, but I am not impressed with it due to the color is always off. I bought the one he suggested. As soon as I got in my car, I tried on the foundation right away. Omg... it was the perfect match and it looked amazing on me. It's now my favorite foundation ever. I use to work at Nordstrom in Cosmetics and I haven't found service as good as Nordstrom, until today. I wish I knew these men's names because they deserve recognition. Thanks guys. You're the best! read more

Mon-Wed special "Cut, Color, and Style" for only $60 (you're getting a CUT FOR FREE!!) All stylist are AMAZING. even when not going for the special, Robin, Tess, Cy, Rachel, and Sammi, anyone in the salon can do whatever you're wanting to achieve with you're hair. I've made my rotations through all of them. Very talented group of women. When it comes to retail side of things, associates are more than happy to help and go out of their way to help. They take the time to ask questions to make sure you get exactly the product you're looking for. Very genuine staff, and will continue to visit Ulta for all my beauty needs!! read more

Went there to get my hair cut a few days ago, and had the pleasure of meeting one of their stylists, Katie. I knew my hair was going to come out great just from the consult. She listened, and asked enough questions to make sure she understood what I was looking for. And she set clear and reasonable expectations. Namely, that my hair will not turn out like the picture I brought in, because it was a wig (I had NO idea!) but we could get it close. She was a blast to hang out with, the hour I was in the chair just flew by. And when we were done, my hair turned out PERFECT. ABSOLUTELY PERFECT!!!! No exaggeration, I've been trying to get this look from different stylists for 3 years now. And she NAILED it!! It looked so good my boyfriend was rendered speechless when I showed him. THAT good! Ask for her. You will not be disappointed! read more

Organized and wonderful Ulta! Girls are super helpful here and gotta LOVE the "buy one, get one half off on NYX products." Great brand that is cruelty-free. Save your time and energy and go to this Ulta and not the one by the Tucson mall. read more

Had a hair appointment at 1pm didn't take me til 1:40pm. While I waited I got stalked around the store by one of the cashiers. Great experience. Lol. read more

In general, I love Ulta. I don't love this Ulta. Why you ask? Because I can never find what I want here. I love NYX cosmetics but for some annoying reason this location is always out of stock for this brand. I come back every month or so to see if it was restocked and of course end up leaving with nothing. The customer service also leaves a lot to be desired but I could deal with that if I could just get my hands on that dang concealer!!! Sigh. Ulta, you disappoint. read more

The manager at this location is awful. She is so rude to me specifically every time I enter the store, but I see her being nice to other customers. I plan on complaining to corporate. I don't appreciate being treated like garbage. And it's not just me imagining things. My husband came into the store with me and he noticed too. read more

Was browsing at this store looking for hair product, Tess, a stylist, happened to ask if I needed help and that was the beginning. Tess helped me find the product I need, and gained a new hair client and eventually a color client as well - she rocks at what she does with both style and color; she's confident, but always learning new things. In fact, just recently moved an hour and a half away and haven't gotten my hair cut yet - still miss Tess. read more

Get my eyebrows done at the benefit bar. Erika is a master and very customer oriented. She does a great job

Horrible customer service, I created an account JUST to complain about the horrible and inconvenient customer service at this location! I'll be going to the other location from now on read more

I come here a lot. Like more than I should. I bought the Curl Secret about a week ago (which is amazing, but the way- I'm completely obsessed) and then got an email from Ulta a few days ago that held a 20% discount. I brought my receipt and the sales associate honored this coupon which saved me $20. (okay..the Curl Secret is so worth 100$, but getting it for 80$ makes me pretty happy too). They definitely did not have to do this for me since I did buy the product prior to receiving the coupon. Great service and friendly sales staff. read more

Had my first Ulta experience today... a color and cut with Kate. I enjoyed it although it's quite different than the Aveda salon that I go to at home. Kate was uber-professional, did a great job and was fun to chat with to boot. I'd give the experience 4.5 if that were an option. BTW, re the woman who said she felt ignored... uh, I've walked into this Ulta a few times before I had a treatment there and am always greeted as soon as I walk through the door... and trust me, I don't look like much when I walk in. :-) read more

I recently got BBL treatment, so my face needed some serious coverage. I have olive skin, so color matching is very difficult. I went to Ulta and I was matched and out the door in minutes. Harvey was at the checkout and he added to the excellent experience. I'm in love with Ulta right now, they truly turned my day around. read more

I've gone into this store many times just to ogle the makeup. I was particularly happy with a recent experience where I went in with my mom. We were looking for some specific items and Cindy came to our rescue, she was super personable and helpful. I would recommend signing up for their beauty rewards program and taking advantage of the coupons. I'd consider myself a makeup junkie on a budget so I'm always looking for lower price tagged items that still perform well, and I'd say that Ulta has that. read more

Terrible service! I made an appointment for my mother and to get pampered for a wedding. I finally convinced her to get strip lashes and lip stick. I was coming to get lashes as well as Event make-up. We arrived on time for our appointment, however, when checking in with the stylist she informed us with a major attitude that she doesn't do strip lashes, she doesn't use highlighter and if that's what we were expecting, she couldn't help us. I said, ok who can help us with the services we had an appointment for? So, she just stormed off and didn't come back to let us know..we spoke with the manager who made it seem like we booked the at the wrong store, then it changed into we see your appointment but, it doesn't have any services booked. After a half hour of trying to get seen we ended up getting strip lashes install by a cashier. She did a great job my Mom was still however, very disappointed by the way we were being treated so was I. I didn't get any make-up done and was only meet with a ton of strange excuses why we couldn't be helped. I didn't have any make-up done for the wedding and it totally effected my mood. I will NEVER visit any Ulta again. read more

The employees at Ulta beauty we're just so nice to me they helped me pick out my Foundation color and told me that my concealer should be a tone lighter and it really helped me out so I don't have to look like a pumpkin everyday and they were just so nice and caring and as a young male this just felt so welcoming read more

Exchanges aren't as easy as they sound. Ran into Ulta to exchange 2 defective foundations purchased from Ulta on a buy one get one 1/2 off deal, and left the store with only one :( Lost my deal. Sales associate didn't seem to understand my request of exchange and was only able to issue a store credit which didn't cover repurchasing the products for the same price. Frustrating. read more