Today was my first experience with RX pickup and it was not great. The pharm. tech was rude, providing terrible customer service. I could overhear the pharmacist with a customer and he demonstrated care and concern- where the tech was obviously just doing the bear minimum to get her job done. Luckily I only have to pick up every 3 months. Where has customer service gone? read more

It see to be a great pharmacy and the staff really made the difference. Over the last year, I've seen their PBM drive more remote fill patterns and deny Rx clerically causing extra week delays burning up doctors time to resending Rx that are in the wrong units. All of this is being driven top down and it's sad to see such an excellent pharmacy turn into something that is not better than mail order. read more

I don't know why aarp tells seniors to shop here. Their pricing is outrageous. Getting a prescription filled takes an act of Congress. I gave up on getting them filled there ages ago. Iwill never shop there ever again. But AARP promoting them is an awful disservice to seniors that respect AARP. read more

Sabrina was super helpful and getting the medication filled quickly, she deserves props and also the staff is very kind

I was so happy to decide to transfer my prescriptions from the Dove Mountain Walgreens to the store. I'm consistently treated so rudely at Dove Mountain (with the exception on bespectacled man) and it was so refreshing to speak with someone so kind and professional, not to mention patient because I wasn't quite understanding some of the insurance and ordering aspects. I really appreciated it. 10 out of 10 recommend if you want to be treated well read more

This is my new Walgreens/pharmacy and truly all the staff are super friendly and welcome. The store is clean, well stocked and organized. The pharmacy always fills in time and is easy to work with. Five stars in my book. read more

Horrible pharmacy. Rude Pharmacy Techs, will lie about not receiving your prescription request, yet will also get rid of your script if you don't pick it up in one day. Never go here read more

If I could leave zero review, I would. The pharmacists are pretty good. However, the women in this pharmacy are awful. They, for the most part, think they know everything and won't let you forget it. They are very rude all times of the year, not just holidays. I have come to the conclusion these people think Drs. are unnecessary. After all, they know everything! I've even had them second guess my Doctor. I had heard they had improved, but after transferring one Rx, I'm gone again. This is the last chance I'm giving them. Be smart, stay away. I really hope every time I hear of a closing, it's this store. They deserve it. The last straw was today, being told, they didn't feel comfortable letting me fill my Rx and pay cash instead of insurance. What!? read more

Every time I go in here for a prescription I am told "oh, We just received it." It's almost their mantra. I'm here to tell you it's dishonest. To test the system I stood next to my NP and watched her send my prescription. I then went to the grocery store And ran an errand. I wasted 30 minutes then called Walgreens and the automated system said they were processing my scrip. I headed for this Walgreens and by the time I got there 45 - 60 minutes had passed total. I walked up to the pharmacy and you know what they told me? You guessed it. " we just received it, just now". I explained why that frustrated me and they said they would rush it but still took them 15 minutes while I had to hang out in the pharmacy with a sick kid. So they are telling me that I can send an email to China in minutes but their dedicated prescription system takes an hour to receive a prescription from a doctor in the same neighborhood. Lies!!! read more

It's true. For every Magna Cum Laude Pharmacist graduate, someone has to graduate last in their class. And, some pharmacists harbor resentment of never becoming a physician. Not sure which one runs this pharmacy, but it's my opinion that a pharmacist should RARELY IF EVER unilaterally decide that they are "uncomfortable" filling my doctor's prescription - and summarily denied filling it. My doc ordered it - who the h - - l are you to deny my doctor's orders? INSANE!!! I had to take my scrip to another pharmacy. Then in the SAME WEEK, the pharmacist denied a DIFFERENT prescription reorder (that they had already filled it once) saying they were getting "verification" from my doc. Why a "verification" when my doc faxed the prescription and they had already filled it once. Anyway - a week later, and it's still "in process". I had another pharmacy cancel that order and they filled my prescription in an hour. This Walgreens employs the most despicable, WOKE and entitled pharmacist (or has the most authoritarian pharmacy policy) that I've ever encountered. The good news is - heed this review and you will neverbe frustrated with this pharmacist's condescending and abusive attitude. read more

I've always had great experiences here and friendly interactions with the employees. Last Sunday I was in urgent care and needed my prescriptions filled. It was so late in the day that by the time I got home, I checked the pharmacy hours and it was closing in 8 minutes. I called and spoke to a man there who said he would wait a few extra minutes for me. I got there 1 or 2 minutes past 6:00, all the windows were closed up, and a woman went in the back and got my prescriptions for me. Thank you for your kindness! read more

Great service! Was just stopping in for nail polish and realized I could use more foundation. A very kind woman asked if she could help and quickly found me a perfect match. Very happy with the service, and Dimitri at the cash register was also nice. On a side note, the store was also very clean. Will certainly be back. read more

The worst Walgreens pharmacy... I have called numerous times to get a prescription transferred and filled. Each time I call, they say the transfer was never put in. I also emphasize that I need it urgently as I need to take them daily... It's been almost a week now that I don't have my medication. At this point... I'm more willing to just make the 50 minute drive to pick up my meds while I find a different pharmacy. read more

I usually don't use Walgreens for my RX's but due to recent circumstances I did. So my RX was called in by my Dr., it was filled, my insurance company was charged $469 (way more than my insurance company is usually charged), and then I was never notified that the RX was ready to pick up. My insurance was charged double what I've been charged in the past and not even a courtesy robocall to tell me it was ready. Service like this is why I don't generally shop at Walgreens. read more

Every time I call their pharmacy, I am on hold for at least 30 minutes. The automated message says there is one caller ahead of me and I am still waiting. Then pharmacy picks up and asks if I can go on hold again. I hate this pharmacy and they are clearly understaffed. read more

This Walgreens location is getting worse and worse. Every single time I get a prescription, there is a delay and it takes several days to get it. There are often mistakes; they have issues with counting, or they overcharge me. The line in the drive-through moves agonizingly slowly. This evening was such a pain. I've been waiting for my three kids' prescriptions to be filled since yesterday morning. The app shows only two, and they're both delayed. Then I got an automated email that the third one is delayed, but it still didn't show up on the app. I got an "action required" email about that third one, stating that I needed to call my doctor for permission to get it refilled. But it wasn't supposed to be a refill; it was new, from a new doctor. I cancelled it on the app, but then tonight I got a call that it was ready (still nothing for the other two.) I went to pick it up, and it wasn't the one my new doctor had sent over, it was an old one from their former doctor. I should have checked the bag, but now I have a useless Rx, while I wait for the others. Is it normal to wait three to five days for a prescription? Because it is at the LaCanada Walgreens. read more

I wanted to shout out to a very helpful clerk named, Brandon at Oro Valley Walgreens on Lambert Lane and La Canada. I had a picture on my phone that I wanted transferred to an 8 x 10 and he was able to locate it in my phone and help me. It was a very important photo and he even came and delivered it to me as I was still shopping in the store, once it was printed. He was very patient and knowledgeable. Top Notch!!!!!! Much appreciated these days. read more

Anyone who has to take pain medicine please go elsewhere. I'm very sick aNd have been on my medication for 10 years. Today I was trying to get my meds and had this younger girl asking me why I take this? I was also told thAt the manager wanted to speak to my doctor and thought I should take a stronger dose of my extended so he won't fill them til he speaks to him but he won't be back at work for 3 days. First, it's none oF there business why I take these meds and felt very uncomfortable. Second, the manager is nOt my doctor if I wanted him as my dOctor I would hire him. Don't they think that my doc and I already discussed what treatment plan will work best for me!!! I struggle everyday to even get out of bed . I wish I wasn't sick . I'm actually disabled. However there is one lady named Teresa who is very Sweet and apologized for the younger girl asking me questions about mY conditions. Long story short go elsewhere unless you want to be judged I ended up going elsewhere with no problems. Lost my business read more

The pharmacist, and the entire pharmacy department is AMAZING! They are very patient and kind. The cosmetics department are also a stand out. I love how helpful they are. read more

The manager here is the rudest old man ever! He is unprofessional and insulting! After printing off pictures and picking up a few things I drove home to find my pictures did not make it into the bag. I called and told them I was returning to get them, assuming they might have just left it on register or something. Upon returning the manager came to talk to me and tried to insinuate I was lying and just wanting free pictures! The nerve! I already paid for my pictures and wasted my gas driving 15 minutes both ways! Furious, I told him he was either going to print the pictures or return my money, he finally reprinted them after making an ass of himself! Was happy to see the other customers astonished by his attitude as I was. Will never return here! read more

This walgreens service is horrible. last time I called in for a refill, they said "why not let us do that automatically for you?" so I said OK. So, I just called yesterday to see if it was ready and it was not, they said they sent a fax to the doctor 5 days ago but dont follow up. So my doctor has called twice and they say it can take up to two hours to get it into the system. I call back now the next day - still nothing until my doctor called and asked to speak to a pharmisist and got his name and called me back Now Walgrees wont give me the price over the telephone. I wound up having my doctor call Walmart - no probem getting it there - *sigh*. Never again. read more

What can you say about a Walgreens that you don't already know? They are all laid out the same and carry the same items. This one is cleaner & neater than some I've been in. Location is convenient to my house. A little difficult to get into if you are headed east on Lambert or north on La Canada. read more

Don't even bother going to the "walk in" clinic unless u have an appointment. I went and signed in and kiosk said I was number 2 on the list. After waiting for half an hour the nurse practitioner came out and told me all her slots were full with appts. I told her it said I was number 2 in line and she informed me I was now listed as #6 and she doubted she would be able to see me. CVS has a true walk in and I am the only one In the que read more

Rene at the Pharmacy is a real asset. Great customer service, helped me to get the right med for my little one ASAP. Kudos!! When it's about the Health of your kids nothing like pronto fast service. Grateful. read more

Very impressed with the cleanliness of the store and how nice the employees are! It all starts with management and I have to say everyone I have encountered at this location has been great! read more

This was our first visit to Walgreens Clinic. We were walk-ins, though appointments can be made. The whole process was smooth, caring and very complete. Our FNP, Helen Callender, took her time with us making us feel comfortable and welcoming us newcomers to the community. This Walgreens service is exceptional and we will recommend the Clinic to all. Filling prescriptions could not be easier using the Walgreens system. read more