I recently made an appointment at the hair salon. I showed up ten minutes early, which was amazing, considering the heavy rain and slow traffic. After waiting about twenty five minutes, it was obvious the stylist wasn't going to show. I made an appointment online, and canceled a service, but left the haircut and it showed in their system that the appointment was still on. A couple of employees tried to contact her, but she didn't answer her phone. They also tried to set up an appointment at another Ulta salon, but it was too far to drive, especially in the rain. I appreciated their help, but don't think I'd use the service at their salon again. If the stylist had called and said she had car trouble, or whatever reason she couldn't make the appointment, it would have been a different situation. As it is, I wasted my time and drove in the rain to meet someone who didn't bother to show up or even call. That's not professional and this is the first time ever, that a stylist has been a no show. Anyway, the hair salon gets a pass but Ulta is a good store. read more

Ulta Beauty - Hair salon - Cosmetics & Beauty Supply Near Me - Naples, Florida

I have scheduled a keratin treatment on two separate occasions. Each time they call me less than a week in advance saying they have no product. I made the appointment more than 30 days in advance. I am really disappointed in the salon management. What are they doing while they are supposed to be ordering products? That is their job, not mine. Needless to say I won't be back unfortunately. read more

I had a wonderful experience with Aurora helping me find a shade match today at the store. She's very kind and patient, super grateful for her help and all her recommendations specific to my skin type. read more

I had another amazing appointment with Lidicy. She did an amazing job fixing my poor dead hair. She always listens to me and what I want. She always helps me with my color and cut as some of the ideas I have are off the wall. She is a very hard worker and truly cares about her clients. read more

Ulta Beauty - Awesome highlights and great cut. - Cosmetics & Beauty Supply Near Me - Naples, Florida

I got my hair done by Ollie. She's great! Very friendly and knowledgeable about her profession. I have long thick curly hair and she managed it well, will definitely be going back to her! read more

Lidicy amazing! she has done some of the best cuts and colors I've ever had done. she is personable and kind and always willing to go thr extra mile to help make sure you're happy. Super sweet and very talented. read more

Although the store was well staffed. They didn't seem very knowledgeable. They didn't give me my gift with my purchase. This is my second time running into the same problem with the staff. read more

Love the hair salon. Finally found a stylist that knows how to razor cut in this town. Professional, reasonable, late hours, great location in Mercato. Get points for hair cut to use for free makeup, etc. Browse and shop while you wait. Go shopping next door at Nordstrom closet afterward. read more

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Love the costumer service when you walk in. Especially at the check out area. I definitely recommend this store and will continue going back. read more

Ulta Beauty - New facial cleaner %50 off - Cosmetics & Beauty Supply Near Me - Naples, Florida

When you drop a bill plus some you should get a level of customer service that isn't ice cold. Terrible service. The checkout girl was very rude. I told the girl I couldn't find the 2 perfumes I was looking to buy. She said if they aren't on the shelf, they don't have them. I said, well, can you help me look? She grunted and then came over, and found both. I would have spent the money elsewhere if I found the prices to be equal with shopper points. read more

Earlier that day I went online to purchase some items from Ulta with my coupon. However, later I decided that I would visit the Mercato location personally to ensure I get the products before XMAS. I found out this location no longer carry Kiehl's or MAC so when checking out, so I had 2 out of the 4 products I needed. She took my coupon and I asked if I could pay for the other two products I needed and have them shipped. She told me that my coupon wouldn't be good for either of those products. I responded that I had already almost purchased them online and my cart showed the total discount of 20% on all items including the Kiehls. So I know it would work. She then said, sorry "We don't do rainchecks." What? That is not even the right verbiage considering you don't stock them period. Well Ulta's websites states that stores will do this for you, but I guess this one doesn't want to go the extra mile. read more

Eman has been doing my hair for about a year & she's awesome! She consistently does a great job with my color & cut & I would definitely recommend her! read more

Went to the Pine Ridge location and the girl working at the MAC counter named NESSA was super! She truly helped me with my colors and skin tone and guided me to the right products! I was so happy to have her because the girl at MAC STORE at Waterside did NOT do a good job and I left so disappointed. I hope this reaches Management so gets the recognition she deserves! read more

I am/was a regular customer at Ulta. I went to the benefit brow bar and waited for 20/30 minutes while another customer was getting her brows and makeup done. The assoc spoke to me and knew I was waiting for her. Another assoc came over after 20 minutes and asked if we needed help and I explained we had been waiting a long time for the brow bar. She said does the assoc know you are waiting for her. I said yes. She came back 5 min later and said the brow girl had left for the day. I had just seen her. The brow bar sign said until 5, it was 3: 30. The mgr said that was just a guideline and I could make an appt for the next day. No thanks. She had snuck out knowing I was waiting for her. I did notice a young man in a suit that came in behind us and waved to her and was skulking around. Maybe this is why she had to leave. I used to get my hair cut and colored there and spend $ 100 + monthly on other stuff. I will have to drive to sephora now but at least they won' t walk out on me. I felt disrespected. read more

For a high end cosmetic/bath & body store I would hope that when someone walks in here they would get outstanding customer service. Well I accompanied a woman into this store, and found that the staff was paying me more attention, than to her. I informed them that she is the one who is here shopping and needed a big ol' bag as she was here to do some damage to my credit card. Well she ended up spending about 45 minutes in the store, spending over $500 in the store, and was only asked once if she needed some help. When she was asked she said "yes, I'm looking for Organix Shampoo". The lady showed here where it was located then walked off. She didn't even offer the simple phrase, "anything else that you are looking for" to provide any more assistance, she just walked away. Pretty crappy service for a high end store as this. read more

This is one of my favorite stores, but I'm not overly impressed with this location. The employees, mostly the younger ones, are SO UNFRIENDLY. Wow. If you dislike your job, find a new one. The shelves were not stocked, many products having complete holes. What a disappointment. read more

No employee is going to pay attention to you here unless you look like a wealthy lady in her 50s, looking for a special moisturizer for her yacht outings. I would always go in here looking to spend around $100 or more, and because of the AWFUL customer service, I never do. The customer service here turns what should be a happy and fun experience into a dreadful one. I come in here hopeful that it will be better than last time but I always leave feeling under appreciated and angry. During one of many visits I've taken to this store, I came in to buy dry shampoo and new brow routine supplies. Walked in. Wasn't greeted. Employees just glide past me or chat to each other behind the counter. I get my dry shampoo and head towards the Anastasia brow section. I stood there for almost half an hour, just desperately researching product reviews on my phone, just hoping SOMEONE would come and help give me a second opinion on what colors would be best for me. Well, they never did. The employees just stayed chatting to each other and completely ignoring me. Did I mention there was probably only around 5 other customers in the store? I did not leave with all the essentials I needed and was looking forward to starting a new brow routine. I took my money elsewhere. I agree with Yogi G. about cleaning house and getting new staff. Maybe even some CUSTOMER SERVICE TRAINING? read more

Worst customer service EVER! Went to get a sample & was rudely told that if I didn't have a makeup treatment I could not get a sample. But 2 weeks prior I got samples of Bare Minerals & customer service was great. This person I encountered was lazy, didn't want to do her job & argued with me about the sample. So I contacted the manager who graciously helped me with the sample. Don't hire people who don't want to work & that are lazy. read more

I had made an appointment at this location, to have my makeup done for engagement photos. I have read good reviews regarding the makeup artists they had on hand here, and felt confident in seeing someone to provide me with an everyday - maybe a little enhanced around the eyes - look that would last all day (and in the warm sun). The girl I had, and for the sake of being discrete, was very nice, and I felt comfortable with her right away. I showed her a look I was going for, very simple light eye makeup, a little darker and lined around the eye with eyeliner, nice simple contouring (not at all unrealistic) and a simple, nude lip glossy lip. The first thing she said off the bat was "I can't do eyeliner". I thought to myself, OK... no big deal I'll do it myself since I do that every single day anyway. She then proceeded to ask me what I'll be wearing, tried getting to know me which I loved. Then started the makeup. Long story short - the eyes were AWFUL. She picked a mauve colored, heavy dark eye shadow she could not for the life of her blend. I kept repeating the eyes are too dark I look like a raccoon - she reassured me she would fix it. I looked PALE. No blush, no bronzer, no highlighter was used at all. No mascara was used because "I don't have an eyelash curler"? I left immediately - wanting to rush home and fix everything she did. I felt bad, she kept apologizing - but it was truly awful. As sweet and nice as she may have been, she should NOT be applying makeup to anyone. Ever. Please whatever you do... RESEARCH beforehand the person who is doing your makeup - or get a trial. I should have done it myself to begin with - but wanted to have a hassle free day. I love Ulta and will go to them for their products alone and will not use their services due to this event. read more

My daughter and I love this place. It's like a candy store for children. So much color and sparkly stuff! We both love to get our brows done at the Brow Bar from Christina. She is FANTASTIC. Best there is. Seriously. I have been in and out of this store on many occasions and do love shopping there. The place is always clean and the employees are very helpful. They should however, not have hours listed for the brow bar as a lot of times no one is there when they should be staffed. I have been to the brow bar on more than one occasion and had to come back another day due to the mis-representation of hours. read more

Wife has been going there for quite sometime to get her haircut with Dean... Today he absolutely outdid himself... He listens, does what the customer asks, he has a great personality... THIS is who you go see if you want kick ass hair!!!! I have no issue with paying good money for her hair when it looks this good!!! read more

I've been to many Ulta stores. This was the worst one...awful, it was!! Customer service was atrocious. It appears they only hire incompetent idiots who have ZERO customer service. The store was quite a mess as well. read more

Very poor customer service. The salespeople are very pushy, and didn't want to sell me anything because I didn't have, or want to create, an account. This is very rude. It's interesting how stores which do not train their employees to have good manners stay in business. read more

I can honestly say the customer service at this location is horrible. The clerk was rude, the manager was rude, just overall a rude facility. No one was friendly at all . Instead of a nice smile and someone greeting you when you walk into the store, everyone just stared at you as if you're not suppose to be there. I felt very uncomfortable and something told me not to go there, but I needed hair products that they didn't even have in stock. This location doesn't even deserve any stars. This is not the first time I've experienced this vibe from this location either. Good luck to the rest read more

Was super excited to get longer styled curtain bangs done for such a reasonable price. After showing the picture to my stylist and clarifying how I would like them done, I walked out with uneven, extremely short bangs with my only option to style them is to pin them back or push them to the side. My hair stylist was extremely nice and definitely had a few years experience but this hair cut definitely turned me off from returning to this ulta beauty hair salon. read more

The service in this location has been terrible since they opened in Mercado, but the latest incident takes the cake as they say. I only go there because they carry the IT brand. I purchased a compact last evening. I wanted to try it when I got home, but found it was broken and pieces fell out of the box(on to a white rug). I returned to the store right away for an exchange. I was asked by someone who might be a manager based on observation, if I would like to "go GRAB another one. Seriously? It was not their fault, but how about a little empathy?! Plus I was being asked to go do what anyone with any sense of customer service skills would automatically do. When I made the original purchase, this same woman came behind the counter to help with a return, then walked away from us in line to go work on stocking or something. Not even an apology. Sad. read more

I have been a faithful Ulta customer having spent thousands of dollars over the years but after my first experience with this location, I know I will not be giving this particular store my business. I am not overly sensitive and very rarely produce the 1-star review. I recently moved here from Atlanta. Before I moved, the girls at the Buckhead location turned me on to the Stila One Step Correct and the illuminating foundation after being a Bare Minerals girl for about a decade. They were always very helpful there and very eager to come over to assist and make suggestions. This past Saturday, I went in looking for that Stila illuminating foundation at this Mercato location. Their Stila selection is a bit limited. I stood over there for a bit making sure I wasn't missing anything. Not only could I not find my foundation, but nobody ventured over to help. There seemed to only be one makeup artist/sales associate floating around (on a Saturday) and she was already helping someone else. I finally gave up and went to the register. This is where I was left truly disappointed with how I was treated. I asked the associate if she carried this particular Stila foundation. The way Stila is spelled, it could easily be interpreted as sounding like "Steel-a" or "St-eye-la". As I was just recently introduced to their products, I was pronouncing it in the latter form. Well, apparently, that isn't the correct way. This girl first told me that she didn't know what I was saying so she couldn't help me--somewhat rude. Then, she finally asked the 2 other associates that were ringing up customers. They knew immediately that I was asking about "Steel-a"--duh. This chick begins to laugh so hard she has to cover her mouth while trying to ring my Mom up the rest of the way. Grow up! Really? I am not going to come here to Ulta to be belittled over makeup products. How about, "I'm sorry, Oh! Stila, let me help you" instead of laughing at me like a stuck up preteen. I am going to take my business elsewhere for a while for my makeup needs. I will probably give them another shot when they open the 951 location. read more

Rude, Rude Rude!!! Went with my two daughters and the employee working, Breana, was an unfriendly and unhappy woman. She was on her phone the entire time and when she had not choice but to wait on us, she was snotty and flat out rude. Will not be back. read more

This place has potential, yet the staff lacks in costumer service. I think it's also a bit over priced. Every time I have called to make an appointment I have been tossed around, placed on hold numerous times and sometimes hung up on. Their manners on the phone are worse then in person. I do like the eyebrow bar. I think the GM needs to come in a make a clean sweep of staff and hire on new and more refined employees... They most likely could use incentives. I'm currently in search of a new place to have eyebrows done quickly because I can't take Ulta any longer . read more

Worst ever! My haircut is terrible...my color lasted a week! Would not recommend anyone waste time & money there!!!

Horrible customer service. 3 associates talking together while I was looking for brushes, one made eye contact with me when it seemed she realized I could hear their conversation, but still not a single greeting, smile... NOTHING! Being that I am on vacation, I was very excited to visit ULTA since I now live in area that doesn't have the brand, but quite obvious the service is an opportunity at this location. read more

I went looking to spend a few hundred dollars on products. I was never asked if i needed help, most of the products on the shelves were empty, the two girls at the front desk just sat up there talking. It was the worst service i have ever received. I ended up leaving with only 2 of the 10 items i went to get and found a sophora to buy the rest. It was terrible and i would never go back. read more

First experience at Ulta for a haircut after just moving to Naples. I'm used to NYC and Miami Beach style salons and let me tell you, Amanda did not disappoint. She took her time and delivered an amazing cut and style. Along with gentle suggestions in regards to every question I had. HIGHLY recommend. I'll be back to her in 6 weeks for sure! read more

My expectations were low based on the other reviews, but I took a gamble with the salon on a rainy Saturday afternoon. Plus Points: 90 minutes before my scheduled appointment, I received a call that my stylist was running late and would it be okay to push my appointment 15 minutes. Fine, no problem. Minus Points: 15 turned into 40 minutes. Minus Points: there was no comfortable place to wait, I was told that I could walk around the store. Minus Points: while waiting nearby, one of the same 2 young girls that "checked me in" not 5 minutes earlier asked if she could help me and rolled her eyes at me and rudely retorted when I questioned that she really didn't remember me. I took it a lot lighter than I normally would have since the reviews had me prepared. Plus Points: when finally directed to waiting chairs (uncomfortably close to clients currently in chairs) I was offered water by a friendlier staff member. Plus Points: 3 clients currently finishing up services were very happy with their cuts/color/conditioning and the stylists were very personable. [at this point plusses have canceled out minuses and I'm neutral about the salon]. My particular stylist's performance aren't factored in to my overall rating. I had my hair trimmed and styled. Instead of shampooing, the stylist opted for steam infusion. I'm guessing that was an extra charge because the posted menu of services (I think it was $46 for a cut and style) didn't match my $51 invoice. I had to restyle my hair to add volume when I got home. The makeup application was acceptable, but it took way too long, and that also had to be blended in and toned down at home. Check out was fast and easy, and the cashier was friendly and pleasantly explained their coupon policy and points benefits. I had been their once before looking for a specific item and walked around the styling tools at least 4 times for probably 20 minutes until I found what I was looking for. An associate never offered assistance. read more

Visited this store before. Always great service. Had my hair done today. Looks great! Angie did a wonderful job. Going to look for some new makeup too for my new look. read more

Horrible customer service - everyone working at this location is super rude. If you ask for assistance, they act like it's the end of the world. Also, it seems like this ULTA location is always running low on their inventory, as I usually cannot find the product I am looking to buy. The ULTA on Pine Ridge, next to Target is a bit better in terms of customer service and product selection. read more

This is the second time I go to the Ulta Salon for my hair. Let me first start saying What a Great service and impeccable treatment I received from Nancy. She is so meticulous and polite, you just don't find people like that anymore. My hair is gorgeous!!!!! I had been to several places in Naples previously to this experience and never got satisfied with the results. But I do have to say: GET NANCY!!!!!!!! She is a joy to be around and her techniques are PERFECTION!!!!!!! read more

Bad customer phone service. I called 30 mins before closing time and asked if the promotion is also in-store like buy 2 and get 2 free. Then she said she will find out. Put me on hold for 26 minutes (2-9-17 5:30pm, Thursday). Then picks up and hung up. I said hello? Hello? Very rude and bad customer phone service. read more

Came to get my hair and make up done for my birthday at the salon ! Amanda and Danielle was so helpful!! I only had a make up appointment but they did not hesitate to fit me in! Not only fit me in but they were so kind about it and truly can tell they enjoy what they do ! I will definitely be back ! read more

Service was horrible. Staff did not only not know about product but was very unhelpful and rude!!!