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    Ulta Beauty

    3.4 (51 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Ulta Beauty

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    Reviews With Photos

    Half pierced ear.
    Lorrie R.

    We took my kiddo to get her ears pierced and unfortunately had a very poor experience with the staff. We had an appointment with "Moriah." She put on gloves but didn't use sanitizer before putting them on, and after she put gloves on she was touching various surfaces, like drawers and paperwork. After marking the ear, she tried to use the piercing gun with two hands, but was very shaky and struggled with the process. At one point, she stopped abruptly and turned to another employee for help, mentioning an issue with the earring back, but didn't explain what was happening. When I asked if the piercing had gone through, she told me it had, which wasn't true. It became clear that the staff didn't know what to do. The last employee who came was holding a shopping bag and didn't clean or sanitize her hands before touching my child's ear. Eventually, I noticed that the piercing hadn't gone through properly, and the plastic part of the gun was still attached. I had to intervene, remove the part myself, and told them we were leaving. I spoke to the manager on the way out, but he only offered cleaning solution without addressing a glaring lack of training for the employees. I would not recommend this location for ear piercings, as the staff lacked professionalism and proper training. Better hygiene practices, clearer communication, and more knowledgeable employees would greatly improve the experience.

    Getting ready to go to the ball
    LeaDan Y.

    I originally scheduled a make up and hair appointment for a formal event but I arrived late. I don't normally wear a lot of make up so I preferred to prioritize make up over hair with limited time. I didn't have much of a plan other than complimenting my peacock accented gown. My MUA Aly didn't disappoint. Her patience, creativity, and expertise made my evening one to remember. I received so many compliments and I felt fabulous.

    Uneven cut

    I arrived like 5 minutes late to my haircut appointment. I was ok with rescheduling, but the hairstylist still saw me. The haircut is not a job I expected from so called specialist. What bothered me the most is that the stylist tells me she's running a little behind schedule and she won't dry my hair. I am paying for full service, so I said, if you don't have the time I don't want the cut. I asked her for how long was I slotted, she said an hour and that she needed about an hour to cut my hair. I should have left! I am not sure this is the type of business I want to get service from. Update, my hair dried and as I was getting ready to go out, I looked at the back of my hair and almost cry. It's uneven and looks bulkier on one side

    After cut. Bangs are hard to see but were poorly trim, bottom of hair is very choppy. This is supposedly a TRIM.
    Wendye O.

    My daughter was brought here for a trim today. Jennifer (the stylist) did her hair cut that was just suppose to be a trim. Her hair cut was complete trash. Uneven, sloppy, and honestly the worst cut I've seen. When addressed about it the stylist told her dad that she's been a stylist for 30 years and been at Ulta for 2 months. She said my daughter said she liked her cut and didn't offer anything further. When they left her dad called to figure out how to fix the problem since my poor daughter was in tears and so unhappy about her hair; the manager offered to have it fixed for free by Jennifer tomorrow... NOW WHY ON EARTH WOULD I WANT HER TOUCHING MY DAUGHTERS HAIR AGAIN? But her dad agreed to hold the spot until they could get my opinion. Well my opinion was get it fixed asap. He called another location (Lakewood) who offered to kindly fit her in to assess and maybe correct the problem sooner because why make her suffer and feel a certain way about herself because of this stylists lack of ability to TRIM hair. The stylist apparently failed to share this complaint with the salon manager as when I called to ensure something was going to be done about the situation, she was half clueless on it. She knew the bare minimum facts from when my daughters dad called and was offered a spot with that horrible stylist. Jennifer caused my daughter to feel embarrassed about herself and somehow must have thought she did some great job by how she didn't attempt to correctly fix the situation. I'll share a couple pics of the outcome so others can be warned ahead. DONT LET JENNIFER TOUCH YOUR HAIR.

    Stephanie C.

    So, I am updating my review because some things have recently changed in my life since I did my last one. I'm so mad at myself. My finger swiped something (??) ..my entire last review DISAPPEARED & I DON'T KNOW HOW TO GET IT BACK. ‍‍ I swear, if you know me... story of my life... True story right there!! So as I was saying, I was ranting and raving about Haily, THE Master Hair stylist. MY Stylist, MY SON'S (He's 14 w/ gorgeous hockey hair) Stylist, and one day when my husband isn't so, well, my husband lol, she'll definitely be his Master Stylist too. (More than likely sooner than later. ) Stylist too. This beautiful lady right here is incredible!! She has a lot of knowledge, and experience. My son has THE WORST ANXIETY when it comes to getting his hair even trimmed. No one touches it, except a stylist. Not even himself except to style it, and just everyday normal stuff. Cut it!? NEVER!! We cancelled a couple appointments already because of his anxiety. So, when I was getting ready to leave for my appointment and he stepped up and said, "Mom, I'm ready for a haircut". I replied, "PERFECT, I'm on my way there now hop in"!! THE LOOK ON HIS FACE WAS PRICELESS!! "Yep, I'm headed there now for my appointment which I'm giving to you so you can't change you mind". I know for a fact he was having heart palpitations, he was rubbing his hands on the leg of his jeans, he coulda made it to Ulta faster then me, as fast as his leg was going up and down. Mama know Hair Cuts are a BIG DEAL to some people. It's a HUGE ACCOMPLISHMENT TO GET ONE. I have no idea why he's like that either. He's been like this since his first hair cut. She was like magic with him. He relaxed, he even went a little shorter, his anxiety completely DISAPPEARED, and he Totally Loved His New Look. I mean, being his mom standing on the outside like usual was so taken back. I knew she was cool, but DAMN!! Pss What's your secret?? JUst Kidding. OK OK!! .1 Well, she did it again!! This time I went even SHORTER!! I cut A LOT off. My hair was originally past my butt and is now to my shoulders. I must say... I DO love it!! Hailey worked her magic fingers on me again by lightening my hair some, and adding the most beautiful pink streaks. My boy is in LOVE with his hair still. Almost ready for a trim. I just wanted to add to my current review. So I hope this doesn't repl e

    BEWARE. Left brassy orange & with haircut I didn't want. Pic is before, after, and then what I showed Cat I wanted.

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    1 year ago

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    2 months ago

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    3 months ago

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    1 year ago

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    5 months ago

    Kendrick needs a best customer service and best makeup award! Everything I needed help with, Kendrick had the answer! 10000/10

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    10 months ago

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    2 years ago

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    2 years ago

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    7 years ago

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    4 years ago

    Very nice store. Nicole in the hair styling department is very professional and has great skill. I'm a repeat customer!!

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    4 years ago

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    Page 1 of 2

    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    I was hesitant to come here because Ulta customer service in the Olympia store is dreadful and I haven't been back to the store in years!

    Mentioned in 3 reviews

    Read more highlights

    Hand & Stone Massage and Facial Spa - Hand and Stone Massage and Facial Spa - Waxing Services in Lacey WA near Olympia

    Hand & Stone Massage and Facial Spa

    3.5(119 reviews)
    0.3 mi
    $$

    While the monthly rates are quite pricey, such is the case with almost everything in Washington…read more Not sure if I could afford to continue coming here but if I did, it would be specifically to this location in Lacey. I've been to other massage places in Washington, all insanely priced, but this so far has been my favorite. Chasden's massage was pretty much perfect. He listened to my specific needs and was able to massage the tension in my upper body with precision. The receptionists were also especially delightful and full of the whimsy I prefer to be greeted with.

    I have bad and good experience for this place. For Massage Therapy, I would give 5 stars to Lacey…read more I am pretty satisfied for the service. I have been going to her since last year. However my Facial therapy was completely the opposite. At first, it was a waste of money and time. I gave it another chance but I got scammed. I booked for classic facial and the lady who did my facial asked if I want to upgrade into Diamond glow! I asked her how much would I be paying. She said $150 so agree with the upgrade. It wasn't much of a difference that regular classic facial except the machine that clean dead skin on the face. Not too impressed with the service. The reason why ai said I got scammed because they charged me $89 plus $150 total of $239. I believed that is not explained very well and there is nothing I can but to pay the full price. I will not be returning to this place for a facial.

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    Hand & Stone Massage and Facial Spa - Couples Massage at Hand and Stone Massage and Facial Spa in Lacey WA - Washington Franchise Opportunities - Call Today!

    Couples Massage at Hand and Stone Massage and Facial Spa in Lacey WA - Washington Franchise Opportunities - Call Today!

    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa

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    Gene Juarez Salon & Spa - Lacey

    Gene Juarez Salon & Spa - Lacey

    3.0(2 reviews)
    0.8 mi

    Ask for Genevieve!! She gave me exactly what I had wanted! I showed her photos for reference and I…read moregot exactly what I wanted in the photo. If not the same, I got better. She took off lots of weight from my hair and when I came out of the salon, I felt very fresh, smelled good and lighter. When getting a haircut you will also receive this very relaxing hair wash as well. Genevieve was such a fun person to talk to as well. After I got my haircut, I received an eyebrow plucking treatment from Shyann. Shyann was also a fun person to talk to and she particularly pays attention to what your face structure is so she knows how to shape your eyebrows. Shyann professionally shapes your eyebrows and lets you leave with a fresh new look with perfect eyebrows detailed to your face shape.

    I went to Lisa for a full foil. She did an amazing job. However, Gene Juarez has certainly changed…read moreand cut back on their customer service and spa amenities. Upon check in I requested a robe and was told they no longer offer them since Covid. Whatever that has to do with anything! I was then offered a glass of water which was a tiny plastic cup. They used to offer a variety of flavored seltzer waters in a real glass with ice. I'm sure the reasoning would also be blamed on Covid as well. Seems to be the lazy excuse for cutting corners these days. Super disappointed in the "spa" experience, Gene Juarez used to be the Nordstrom of salons when it came to customer service. Apparently that's no longer a priority even though prices have increased.

    Aesthetics By Alison

    Aesthetics By Alison

    5.0(3 reviews)
    2.8 mi

    Alison is a fantastic aesthetician! I chose the ultimate facial, and she did an outstanding job of…read moreworking with my extremely sensitive skin. Often, a facial will cause my skin to break out. Not this time- in fact, I had a couple of blemishes that cleared up in no time, and now, five days later, my skin has not looked so dewy and glowing in years. Alison uses really nice high-end products, but doesn't shy away from giving you hints and tricks to save you money in your pursuit of beautiful skin. The facial was relaxing and pleasant and I've already scheduled a follow up appointment. Alison works out of Pure Body Shop, which is a lovely, tranquil oasis on 6th Ave. I don't know how they manage to make it so quiet and relaxing right in the hub of a busy neighborhood, but it's a convenient location - though it's probably a good idea to leave time to find street parking. If you're wondering if it works, all I can say is a man recently told me I looked 14 years younger than I really am. Sure, he might've just been flattering me, but 14 years? Besides, that is the kind of compliment I got all weekend long after I got the facial. I have already scheduled my follow-up appointment. Looking forward to getting my eyebrows done and other services Alison offers at Pure!

    First time guest with Alison and I've got to say I was thoroughly pleased with my visit! I was…read moreleaving for vacation in a couple of days and It was my first time having an extended bikini and underarm done! I was pretty nervous since I was taking a lot on in my first visit.. extended bikini, underarms, lip and brow wax! Alison's place was very clean and inviting. Her demeanor was professional, amiable and relatable! During the services we chatted normally and she was very informative about the proceedings. I felt comfortable and the wax used was thick and hurt less than I was expecting. That said I have a fairly high pain tolerance and I'm sure everyone reacts to waxing differently. My experience was that the lip wax hurt the most!! Will return!

    Ulta Beauty - cosmetics - Updated May 2026

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