I gave this business 2 stars only because I think Robert and Allan are great stylists, but the rest of my experience leaves much to be desired. I started going there in Sept 2010; went there again in Oct 2010 (I was wanting to shorten my hair in baby steps!!!)...On those first 2 occasions I saw Allan, then Robert...both great stylists!!! Then Christmas Eve, 2010 I had the experience from hell...I had called a couple days earlier to see if I could get in to (hopefully) see Robert or Allan...but of course they were booked...I wanted my hair cut and colored for the holidays and was told "Theresa" would do a good job...I figured since I'd had good experiences the first two times, this would be ok...worst.mistake.ever....
First, she "forgot" to color my hair, wouldn't cut it nearly anything like I was asking, despite showing her numerous pictures and explaining what I wanted...I was ready to go shorter!!! Alas, by the end of my appointment, I still had gray hair around my hairline, had splotches of color on my face that took 2 days to remove...and my hair didn't look like it had even been trimmed (though I know she did cut SOME hair). I learned all about her life during this time, her marriages, where she went on vacation as a kid, how many sons she has, how she was an educator for hair products before going to beauty school (2 yrs prior)...and while I was under the dryer, she primped and sprayed her hair several times..., but she didn't listen to me at all...I don't think I was unrealistic and I dont' expect to look like the models on the wall or in the book, but it should have given her an idea of how short I wanted my hair. At the end of my appt, I was so frustrated....she said I needed to learn to communicate better...I honestly dont know how I could have been any clearer...I barely made it to my car before bursting into tears... there I sat with dark dye on my forehead and temples, still had obvious grays, and a flat hairdo...so pissed!!! Not to mention between the "services" I got and the products I bought (some blow out volumizing serum-which I love!) I dropped $185!! About a week later, I wrote Allan a letter explaining my distress and how upset I was about my experience...his response??? NOTHING!!! ZILCH!!! NADA!! And THAT pissed me off even more!! Lastly, I called and talked to my sis-in-law who had originally told me about the place and found out she had the EXACT treatment from Theresa and has vowed never to return, again due to lack of response from owner when these complaints come up...I will NEVER go there again, despite Robert and Allan's talent...the business end of it is shameful!!! But I guarantee I will tell ANYBODY AND EVERYBODY to stay away...they are good to begin with, then its all down hill from there...I am absolutely sure there are many who would disagree with me, but I know for a fact that there are just as many who have had similar experiences as I there...Good Luck if you choose to pursue a relationship here... read more