This store is big and amazing! It was fully stocked on all of their shelves and the seasonal items in the front was nicely displayed. Had the best service by the gal at the register. I didn't get her name but she was very nice and helpful. read more

3 days before prom, a little less than 72 hours to be specific, I received a call from Fanny who stated that an appointment with Tysen which had been made and confirmed was now cancelled. The appointment was for hair and makeup. This is done during prom season and where finding a replacement is next to impossible. No explanation was given for the cancellation other than that Tysen is unavailable. Fanny was unsympathetic and the only solution she could provide was makeup only at 3:15. Prom starts at 5 in Waikiki. The lack of conscience is disgusting and I will never patron this place again. read more

First ever salon experience at an ulta. But I've done intense research regarding the stylist. Jhennie stood out! I showed her my past style and was hoping to go back to how it used to be. She made it work. Very transparent about the possibility of how light my hair can get without damaging it. I wish I had a before picture but just imagine it was black and dull with no life whatsoever and she transformed it to this. I also love crazy layers, I'm waiting for my hair to get longer so she can add more! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

I enjoy visiting this location for select products made by Joico, Urban Decay and EcoTools. I discovered a product made by Ulta Beauty that works wonders for my brows plus an EcoTools five piece brush set with enclosed case. Pairs well with EcoTools brush cleaner that's sold separately. Products work well for my skin. Five stars for employees that offer to help customers with trying to find products while perusing and/or browsing. Sad to hear from an employee that they stopped carrying Nudestix in store. Can be purchased online via Ulta Beauty app. Lots of free parking. read more

Friendly helpful staff always. I don't think I have ever been to the store and they did not have exactly what I needed. Clean with fast checkout which I always appreciate. read more

Shocked at the cost! Will not be back. I have never paid this much for a reshape trim of my existing short style. Unfortunately the cut isn't any better than what I received at other salons for half the price. The stylist was very friendly. My fault for not asking for their rates in advance. Seriously did not expect that high a price for a cut I've paid much less from other salons. read more

Melanie at the Mac counter helped me pick out a foundation and primer She took her time answering my questions and gave me a perfect shade match She also gave me some Clinique moisturizer samples I'm definitely going to go back and purchase Thanks girl! read more

I've been coming here for my hair appointments because of one stylist named Julie! Shes the friendliest and most talented stylist ive encountered. Although she'll be relocating to pearl city, I hope to see her soon! She listens to your hair needs and gives you what you want. Ill miss her but will see her soon! Please visit Ulta at the pearl city location to get a taste of what im talking about. You won't be disappointed! Customer service is unmatched! Shes amazing! read more

This location is always out of items. The sales associates don't know the products and promotions. Also, if the are having a promo they always run out of the free items. read more

Ulta has so many products to choose from. Thankfully one of the associates was helpful and knowledgeable. Helped me select the perfect foundation color and applied it to an area on my face to make sure the color matched perfectly. Great place and friendly staff! read more

I just love this ulta. Especially since it's next to Marshalls and other shops. I'm always treated with grace by the employees and they're always so helpful whenever I ask questions about makeup products. read more

This store is clean and the people are friendly. My only disappointment was when I said what I was looking for, they did not really listen to me. The prices are similar to Sephora and all the other places, so it is a good specialty shop if you're looking for something specific. Lots of parking too. read more

Ulta Beauty - Entrance - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

I came in today just wanting a mascara and makeup wipes and within 5 minutes I was asked if I need assistance and was given recommendations. They also told me about the their deals going into black Friday and it also had my makeup wipes. All the staff were so nice and helpful and friendly to talk to. Will definitely be coming back! Highly recommend read more

Called to check in availability of a product. It was available and put in hold for me. Picked it up at the cashier, applied a discount from the app and put the door. Thank you Ulta Kapolei!!! read more

The staff at the salon in Ulta was very professional. I was checked in throughly with all the right questions about my expectations and previous hair history by Fanny. The Manager Kaena gave me water while I waited and was very hospitable. I had a brow service with Tiffany and they came out beautifully. Bridget did my hair service and the color was exactly as I imagined. Will be booking again with these ladies in the future! read more

Ordered online for cologne and got sent the wrong item - same day delivery. They packaged about the same size box as the cologne- BEWARE.

My pre teens first Ulta shopping trip and she left saying "the workers in there are sooo nice!" That put a huge smile On my face. They were so kind while my daughter neatly tested little lip glosses and fragrances for an hour lol thank you all for being amazing! :) this pre teens first makeup trip was a success! :) read more

I've had my hair done here twice by Jhennie, and unfortunately, both times missed the mark (a full highlight and a follow-up gloss). Despite my experience, I decided to give the salon another chance and booked an appointment for my daughter with Jhennie, as she was the only one available. My daughter has her Christmas formal tomorrow, so this was an important appointment. My daughter has brown hair and wanted a balayage. We even brought a reference photo, and Jhennie assured us she could achieve the look. However, after five hours in the chair, we left the salon extremely disappointed. Her hair looks exactly the same as when we walked in--brown. There's no blonde, no balayage--nothing close to what we asked for. Jhennie did the foils but applied them incorrectly, going heavy on top and very light on the bottom--the exact opposite of what we requested. On top of that, she used a toner that was far too dark. I expressed concerns during the process, but she kept giving vague reassurances like, "Her hair is wet," "I'm trying to balance the highlights with her natural color," and "Wait until I style it." Unfortunately, even after drying, the results were unacceptable. My daughter has had highlights before, and they've never turned out like this. To Jhennie's credit, she did offer to fix it in a couple of days, so I'll update after the next appointment. read more

The new "manager" Tony is sarcastic and rude. No thanks! I prefer to spend my money where the customer service is top notch! Bring back Tita!! read more

When I arrived at the salon and approached the register, I stood there for several minutes without being greeted. Although there were four stylists present in their sections, none of them acknowledged me or offered a welcome. Eventually, a receptionist arrived about five minutes later and checked me in quickly. The stylist who took care of me was accommodating, and while I'm not much of a conversationalist, a little friendly interaction would have made the experience feel more comfortable. The haircut and style were simple, but unfortunately, my hair ended up looking frizzier than when I arrived. At checkout, I was caught off guard when the receptionist directly asked if I wanted to leave a tip. I feel that tipping should be optional and not prompted in such a direct manner--it came across as pushy. Overall, the service didn't meet my expectations, and I won't be returning. read more

Julie at Ulta's hair salon here is awesome! I've followed her since she was at another salon years ago. She is so friendly and listens to exactly what you need. She is a joy to talk to and I really look forward to my visits with her. Highly recommend. Book early because she's always booked up. Rightfully so she's amazing! read more

What an amazing team at Ulta!!! I was visiting my sister in San Diego and decided I want to get my hair done specifically highlights so it blends with my grays better. Her hairdresser couldn't get me in because it was short notice, so my sister made me an appointment at Sola Salon. The hairdresser at Sola Salon her name is Emily insisted that I go some place else because she is not able to do anything with my hair. I've never been turned away like that before, I got that racist vibes. Anyways, I decided that I would just wait till I get back to Hawaii and do my highlights there, but my sister insisted we go somewhere else because she knew I really wanted to get my hair done for my birthday. Since Ulta was in the same area we stopped by just to see if they could take me in that day. The receptionist nice lady was very helpful and friendly and was able to schedule me and I asked her if the stylist could just give me a quick consultation just in case she is not able to highlight my hair like the other lady from Sola Salon, I just didn't want to waste anyone's time. So the stylist took a quick assessment of my hair and she said we can definitely get some highlights in your hair to blend with the grays better come back at 445 pm, it was only about 10am, so we went back home in Escondido and then drove back and got to Ulta around 430pm. I had a little bit of time so I was browsing in the store since they have a bunch of my favorite products. Sam their Manager figured I was waiting for my appointment and asked me if I had a hair appointment and I said yes at 445. She said I'm so sorry I need to reschedule because there's news of a fire about 1 mile away from their location, so they are canceling appointments at that point. I understood and she wanted to reschedule. I said I couldn't because I was heading back to Hawaii the next day. I mentioned to her that I wanted to get my hair done for my birthday this weekend and I'll just find someone back home. I get in my sisters car and I get a call back from Sam and she mentioned she felt bad and she was able to reach out to Phylis the GM at the Kapolei location and explained to Phylis about what happened. I then got a call from Phylis saying that she was making an appointment for me for highlights and haircut with Nicole their stylist and it would be comp. I was so happy that they went out of their way to gift me this treat. Nicole At Kapolei amazing stylist, with just a few words about what I wanted to get done and she knew exactly what she needed to do. I'm so happy that I got blessed with these ladies. Thank you Sam and Phylis for scheduling me with Nicole, I've been searching for a hairstylist for about 5 years since I moved to Oahu. I've already made my next appointment with Nicole in March. read more

Ulta Beauty - Highlights and Haircut with Nicole - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

I stopped in Ulta Kapolei to pick up some hairspray. I was told by an associate that there was a two for one sale. I guess I didn't quite understood what she meant because when I went up to the register to pay it wasn't registering. However, the real complaint is about how rude the male associate was treating all the customers before me. This was right before cyber Monday and I guess he was done with explaining to the customer's that they couldn't use their coupon until Monday. I totally get that but what I witnessed is that he treated the each customer with contempt. The only way I could describe it is that it looked like he wanted to reach over the counter and choke someone. I guess I came at the wrong time too because when it was my turn he totally blew me off and left me to have to ask another associate for assistance. I could clearly see that he was having a bad day but to be so rude to shoppers was totally unprofessional. He should have clocked out and went home instead of torturing himself by staying and treating his customers rudely. Very unprofessional on his part. read more

Im not much of a make up person so i didn't really know what to look for. The staff was very helpful with all my questions and the manager Kaena was so awesome and helped me with everything i needed! read more

Wonderful salon experiences here.. Julie is a expert hair dresser, and a joy to visit with. read more

I think Ulta ultimately had great customer service and I like the variety of products. This particular Ulta had a smaller variety of products than others in the island. Reason for the 3 stars is the constant "do u need help" are u ok every two minutes. I appreciate once or twice but every two minutes made me uncomfortable. I redeemed my birthday gift bought what I needed and went to a different ulta. Not every customer likes to be constantly bothered while they are browsing. I don't purchase items without reading ingredients and labels. I'm slow and thorough when it comes to purchasing new things. Hence the low rating. Note: there's a birthday gift u can claim make sure to check ur inbox if u are an ulta member Advice to ulta: please provide a list of services that u offer so we know what they are (for the beauty area) wish h had that I love a good pampering and don't always want to ask. Also it's dumb that I have a coupon I can only redeem online. Very annoying waste of my time to pull out a 20% coupon to realize it's only an online offer. For all those spam emails I receive it's been a waste of my time to keep these in my inbox since I can't redeem promo through DoorDash or in store. read more

Jaz at the salon is amazing! Welcoming, and has excellent customer service. Jaz listens to what we wanted, and as always executes flawlessly. Definitely recommending others to see her for hair, lash, & more services! read more

I don't usually come to this location because I live in Kailua. But I was on my way home from the beach and decided to take a look :) The workers were very nice and answered all questions that I had. The manager Kaena was very helpful and helped me get a new hair care routine with products that will help my curly hair!! So happy with the products and the service!! read more

I normally go here, but today the new manager Kaena was very rude and sarcastic to me after I spent a lot of money. I probably won't be returning to this location. read more

3-14-22 We decided to drive to the Kapolei Target and so glad we did. As we were driving in to this complex I spotted Ulta and I told hubs, I want to stop there after Target. Just like the other Ulta above Sam's Club, the first employee I approached was super helpful and friendly. I asked where is your Lime Crime? She asked hair color? I nodded yes. She actually walked me over to the area and showed me with her hand gesture, this section of products on a shelf. She asked, Is this what you use? Yes, acknowledging my unconventional unicorn hair. This is the first time hubs followed me into a beauty store without staying in an AC car checking email. I asked him, what color should I get? Outlandish fun colors he didn't utter a comment. Hmmm, I picked two colors I've not tried before. One was called Sushi- awesome! Since the pandemic I totally bleached my hair to a blank slate and have been experimenting on colors and technique I've yet to perfect. It's been a playful tint and/or full coverage exploration at best. After seeing how our photo came out at Waikiki Leia the other night using Shook on my mop, I decided to add more ZING. Keeps the excitement alive cuz til I rinse the Lime Crime out, the outcome is ALWAYS a surprise. If you like funky colors, Ulta has so many colors to choose from. It doesn't have any smell and is vegan. I've noticed my hair condition seems to have even improved since using this product from thick and coarse to shinier and more sleek( most days.) Even at checkout, you get fast friendly service at this Ulta. It's almost spring! Why not be vibrant like a bouquet of flowers or...a colorful Easter egg?! Never crowded and bright, clean and inviting, check out Ulta for your beauty needs. read more

Ulta Beauty - Hmmm I'll chance these... spring, Easter eggs 3-14-22 - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

Heads up gorgeous it's me time!! Ulta Beauty is not just skin deep in fact I was taken back as soon as I step in here because they don't simplify anything here. From head to toe you can find so much here I didn't even know where to begin, I did just wandered around and browse each area was something there's even hair service and brow bar which you can book these services online. I did manage to find some items and found out they have a reward plan which was easy to sign up and you earn one point for each dollar you spend will start you to enjoy various perk depending on how much you spend in one calendar and get a birthday gift plus double points in your birthday month. They do have an app as well to help you keep track of your points. Omg signing up for email does give you email only offers and your coupon for your birthday gift and also on their website they do have coupon I found out $3.50 off $15 and you bet I spent over $15 :-/ gosh that was a bummer! Super nice and clean store with friendly staff and that's beautiful! Thank you! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

Yes, I must say that I'm a regular customer here at this Kapolei location & it's definitely my "Go to" store for all my beauty care essentials. Every time I enter the store I am greeted and asked if I need any help- good customer service welcome! The store is always clean and stocked and displays are always eye catching! The products that I use are mostly available and seem to always have the colors that I need. Yay! Products to keep you beautiful & well maintained from head to toe, you'll find it at Ulta Beauty. read more

Ulta Beauty - Love this store! - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

I can't express how much I love my hair. Julie has always hit the mark and delivers. She is so kind, she listens, and does amazing work. If you're looking for a new stylist or want to try a new look, Julie is your girl! read more

Ulta Beauty - Full highlights - Cosmetics & Beauty Supply Near Me - Kapolei, Hawaii

Been in a few times and it's always nice and clean. Today was in a bit of a rush for my daughter's things for Prom. Jennifer was so helpful and knowledgeable. I appreciate considering I know very little about these things. She offered us a few options for what my daughter needed. Perfect customer service and answered my questions thoroughly. Mahalo! read more

The worker named kaena get one bad attitude and very sarcastic. Wont be back after how I was treated.

Sat. 7/25/25 around 12:30ish I went in excited to pick more perfume(like I really needed it) I left feeling like a damn criminal. Let's start off by saying I go pretty regularly and I was smelling perfumes as I usually do and a woman I've never seen work there is staring at my Marshalls bag thinking I didn't notice(I did) then she is standing next to me the WHOLE DAMN TIME trying to convince me to buy something when I told her I was debating on what I want. I was polite even though I knew EXACTLY WHAT SHE WAS DOING. It was uncomfortable as hell, she wouldn't leave me alone and kept trying to get a look in my bag. I get that there is theft, I worked in that same shopping center, but to treat everyone coming in and out like criminals is so effed up. Anyway I just went to get a body spray and body wash because I was irritated at that point. read more

I'm just getting into makeup, so I've come to this store on a few occasions recently. I've been helped and checked out by a handful of helpful and kind staff. A few memorable ones are Kaylin, Mikki, and Channel (I apologize if these are misspelled). These are just those whose names I've caught. There are others whose names I forgot to ask for, but were also very kind and helpful. They've aided me in testing products, finding color matches and recommending other great products based on my personal experiences and preferences. Today, I had another pleasant experience in shopping up until my check-out. I was checked-out by a staff named Siohban who has also become memorable, but for disagreeable reasons. This staff asked for me to input my phone number, to which I replied that I don't have one in the system. They recommended that I start an account which I also politely declined. They insisted I input something, anything, whether it be mine, my family, or my friends' number for at least 3 more times, each gradually becoming more aggressive and dismissive of my 'no thank you's. Siohban said that they couldn't "bypass the system" and continue my check-out without a phone number put in which confused me, because that had never been an issue before. When I said this, they rudely snapped and said, "Well we have new system". This is all very odd, because Siohban quite clearly bypasses this "new system" in front of me, and lo and behold, I did not need to input a phone number. At this point, it became clear that I was being lied to. In her process of bypassing my lack of phone number, Siohban asks for assistance from a general manager after pressing a wrong button, and suddenly the aggression and attitude that I had been shown and spoken with vanished. I later spoke with the general manager about my experience. The conversation felt very comfortable, my complaint was well received and I ultimately felt much better after speaking with them. I was reassured that my phone number was indeed unnecessary to checking out, and that the experience would not repeat. The general manager essentially reinstated my confidence in being able to shop there again. I do hope I never have to check-out with that particular staff member again, but overall, I am very appreciative of every other experience with Ulta Kapolei's staff, store and products. read more

I frequent this ULta as it's nearest my home and quickly off the freeway as Om running out for errands. Ample parking, hours are accommodating. This location does have your typical hair, face, body everything. Staff and friendly and the salon in back is always clean. read more

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New year...new goals. This year: work on skincare and stick to it! Although I have two "girls," (really young women) they don't have the patience to answer all my questions and concerns. For example, "tell me what order, how much and when do I use _____ to get this result?" Yea. It's a bit much for them especially since their hands are full with toddlers who toddle and infants who can't do anything. Long story. Come here! Look for MERCEDES! She was patient and looked through my OCD list and helped me narrow things down to a manageable regimen. I wasn't intimidated and I loved that she showed me options. Super friendly and VERY patient!! Skincare can be super complicated or super simple. I dislike the multi step process but if that's the cost of getting glass like skin...oh well. There are soooo many options and products out there!! I don't believe one size fits all and your skin (like mine) won't respond identically to yours to various products. Best hack is to ask for a sample of a product - try it and if no adverse reaction occurs - go back and purchase a full sized product. Mercedes gave me enough information and guidance to make a well informed choice! Not just brand name products but also drugstore brand makeup , skin, nail and hair care products are found here. read more

Visited the store this store this afternoon. I was very pleased with the customer service. Only one complaint on one employee. She offered help, but didn't know where to find the product I was looking for. Everyone was very friendly and courteous. I will come back. read more