Wendy was great! I was looking for a tinted moisturizer and she led me in the right direction! She was super friendly and eager to help, and was also willing to help me find the perfect shade. She made my experience quick and efficient. read more

Very clean, fully stocked and warm welcoming and knowledgeable staff! This was my first time at this location but I'll definitely be back because it had everything I needed and more read more

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Ulta is my go-to for my makeup and beauty products! I appreciate the way they greet you when you walk in the door, and stand ready to assist in finding the products you need. Ulta pricing is affordable and the perfect stop if on a budget. I love Ulta. read more

Ulta Beauty - Ulta Interior- Richmond location - Cosmetics & Beauty Supply Near Me - Houston, Texas

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I went into this store looking to make a few purchases. When I was checking out the associate asked for my email or phone number to which I politely declined. She then asked me to enter someone else's information which seems very dishonest. When I said I don't know anyone else and would be uncomfortable giving away their info she told me I could make something up. Again very dishonest. I told her that she can put her info in if it's that important to which she said was against their policy--but someone making up a phone number or entering someone else's info without their consent was not. I told her to please proceed with my purchase. She the told me that all sales were final without providing my personal information information which is absolutely false per the ULTA corporate website and return policy. I even told her this is inconsistent with other stores and she became very snarky and told me that is the policy. There were other associates right there and none stepped in to assist. The associate became so rude I decided to take my business elsewhere. I submitted a complaint about this store to the corporate office and also to Better Business Bureau. To lie about the return policy is ludicrous because it's literally on the website AND I've retired products with just a receipt before. Avoid this location like the plague. read more

Service is the greatest. Knowledgeable staff make you feel so special. MS.MACIE IS THE BEST!! read more

Ulta Beauty - The best beauty and hair - Cosmetics & Beauty Supply Near Me - Houston, Texas

On December 20th I went and bought a bunch of things at this location. A couple of weeks later, I realized that one of the eyeshadows that I bought was actually an empty box. I called and wanted a refund but they wouldn't do that. I was required to go back to the store with my empty box so they could exchange it and force me to take the eyeshadow that I no longer wanted. So I will be switching to Sephora, thanks. Or nothing. I'm getting tired of spending money on make-up. Lol read more

I was visiting Houston and needed a few things for my hair. The cashier was very rude and lacked customer service skills, her name was Ena. I really hope that the manager works on training their employees how to handle customers that are not being rude. She rushed me through the transaction, said I was bothering her. This why usually shop at Sephora because of their top tier customer service. read more

Lacking basic customer service skills. Looked miserable that people were in the store, no one greets you or ask if you need help. Little to no scent testers. Associates standing around. Store filthy and unorganized. Way too many ppl on shift for the lack of customers. Would NOT recommend. read more

I read the reviews for this location and most of them in Houston and they all seem to be horrible! I'm just thankful being out of town and having an order already to go made things go a little smoother I'd say? Not sure but I needed flat irons and didn't have time to fix my hair before our flight left so I ordered them for pickup at this location and we drove here to grab them when we landed in Texas. Staff were decent to me. They didn't greet us coming in, but I was able to hop in line and grab my order. I also found that this location didn't have many chi hair spray options. Only like texture spray etc. in addition, I could not find any mousse! That was a little disheartening but nonetheless staff were pleasant, I got what I needed and would return if I had to. Ulta - please figure out how people who order online for pickup, won't have to stand in long lines. It's pretty annoying! Create a kiosk box with a pickup code and locker number or something. read more

Ashley was rude, I asked about a free gift, that they have post with spending 20 dollars with Ulta and she said that the gifts were done, but honestly her character was bad, and I suggested for it to be taken off so people don't get a false advertisement. And she just ignored me and keep talking to the next customer read more

The floor associates are great and helpful but zinnia just keep her off of the registers don't need an attitude when checking out. Nor do I need my money thrown towards me when receiving change. read more

Love Ulta and the service! Staff always willing to help. Items are always easy and hassle free to return if needed.

This Ulta location is so convenient, and a recent visit to the salon prompted this review. I gifted a loved one a series of hair services with Maria C , and she was thrilled! Her color and cut looked just right for her. She was so happy! Thank you, Maria C. in the salon. We'll be back! I have been a more regular customer at this location in recent years, and it is usually solid. I have not had to wait terribly long when picking up online orders or shopping in person. I usually come in on weekdays, so it might be different during rush times like the weekend. The store is clean and well stocked the vast majority of the time. The staff are usually helpful and pleasant, though I have definitely been left waiting a time or two by chatty cashiers catching up with each other when I walk up to pay. But overall, it is no different in my experience than any other beauty store (including higher end department stores). I recommend ordering online for pick up when possible and going in on a slower day for a more personalized, calm experience. The staff are usually helpful, but dont expect to be treated like a queen walking into her coronation ceremony here (or any other beauty retailer). Be polite to the staff and they'll be respectful and helpful back. And thank yoi again Maria C. for making my loved one look and feel beautiful!! read more

I have been coming here for a couple of years to get my hair styled. Unfortunately, the stylist who formerly cut my hair is no longer there. I made the HUGE mistake of trusting someone else, who has no idea how to cut fine hair. Of course, it looked fine when I left. With the amount of products in my hair, it should have! But when I tried to style it at home, it looked TERRIBLE! I went back to get it "corrected," only to have more of my hair cut off and more layering added, even after I said NO LAYERS!!! It's supposed to be cut so it flips up in the back. Uh, NO! It does NOT! My hair now looks like a haystack that was machete cut, regardless of what I do. I will not trust this salon again. It will take me a couple of YEARS to grow my hair back! read more

friendly staff, helpful with questions, good selection. it wasn't busy during my stop, so no waiting in line. i generally like this location

So... You come in and no one greets you. They have a busted boxes and items and act like you shouldn't be alarmed that they're trying to sell them. There're employees who stand right in front of your face and talk to each other instead of trying to help you and you wander around aimlessly trying to find things because they keep changing their layout. You have to physically go to them and audibly ask for help before they even think of helping you. What happened to this location? They really had some people here back in the day that loved to help and we're excited about their jobs. read more

I was in town visiting my best friend when I realized I hadn't brought half of my toiletry bag. I didn't want to go and spend the money on items I already back home but made the trip anyway. While in the store the staff was so great and helpful and showed me products I didn't know I needed that I purchased and am so excited to try out. Thank you to the Houston staff that made my visit so awesome Love it here!!! read more

Booked a haircut with Rhonda at 12:30. She told me she needed to blow out her last customer but that she's "quick" and will start on my shampoo. She started on my shampoo and then left me with product in my hair at the sink for over an hour, never checking in. When I asked someone to just wash out the product, they told me no and that Rhonda will be with me in 15 minutes. Had to contact the manager to get someone to wash out the product so I could leave. By 2:00 Rhonda was still working on the other client's hair. She should've been honest about being that far behind schedule and offered a reschedule instead of leaving my hair full of product in the sink for over an hour. Will never be returning read more

Jacqueline was so awesome. She was so patient with me and answered all of my questions that i had. Even though we were unable to find the product she still stayed with me all the way through even going to the backroom to check multiple spots. Great job and the store has great and positive vibes. Everyone so helpful and friendly. Thats not seen alot nowadays. Loved it!! read more

Ulta, you can take all my money. I always find what I need here. The service is always friendly also. read more

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Only 2 people to ring up people on Friday afternoon . And than it my turn the girl calls me up she is talking to someone else so I don't move as if it's my turn and I had to wait 15 minutes just to buy a gift card I need the attention for questions I had . This is why I buy online !!! No thank you or come back soon from the person who helped me !!' Horrible service read more

The worst experience I have ever had at Ulta. This location is absolutely horrible no one greeted me at the door, it was disgusting, and employees and management were rude. I showed management a picture ID for my points and they said I can't use the points because the name didn't match my ID even when I shown them a picture of a valid ID with a matching name they still didn't let me use my own points. The lady kept rolling her eyes at me and management didn't accept the picture ID as valid. I have never been ask to show my ID to use my own points. I will never recommend this location to anyone. read more

So HUT in the store. Uncomfortable coming to shop to this location. Poor employees having to deal with the high temperatures inside the store read more

I took my daughter here for a cut, style, and bleach job just to the lower layer of her hair as shown in the sample photo. This is the same photo that was shown to her stylist, Kitty. I did not request this stylist she was assigned to us. Even after Kitty tried to correct HER mistakes this is what my daughter is left with after 5 HOURS of being here!!! . To make matters worse they tried to charge me $305!!!! . Half an hour later the general manager discounts my ticket but still charged for a bleach/tone job that looks like !! Save your money and skip this Ulta location. read more

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Stood in a long line just for my coupon not to work on Christmas Eve. The general manager didn't care at all. Told me to call guest services which was closed. You would think as the gm she would know. So of course I left everything because of her idc attitude. I WILL NEVER GO INTO RICHMOND ave STORE AGAIN. I literally have never used the coupon that I was sent everyday from ulta. I told her that I haven't used it at all and she didn't care. Customer service sucks at this location don't bother. read more

Ulta Beauty - Galleria location - Cosmetics & Beauty Supply Near Me - Houston, Texas

When I tell you READ THIS REVIEW B4 making AN APPT AT THE SALON HERE. Worst experience I've ever had in my life like super unpleasant stylist. I made an appt for a blow out . Simple wash and condition and round brush blowout. I specified this with the Latin girl b4 I sat down. with a look on my face like "are you sure your capable" she replied yes I just want you to know not a silk press. Girl I'm 38 yrs old , with a head full of thick coily colored haired. Of course I know the difference between the two. I'm making sure YOU know the difference and can perform. I could tell in the wash she hadn't had her license long. She didn't scrub or cleanse with her fingers but with her palms. My hair felt halfway clean which is why as soon as I sat back down in the chair and she attempted to part my hair I stopped her immediately. I said what product did you use because it felt heavy nothing like heat protectant. She didn't even detangle my hair properly just clamped it into 4 lumps. How does a cosmetology board let ppl leave with paperwork under these circumstances? It honestly could have been a teachable moment had she been open to learning and eager to listen. Instead she stomped off to get a black stylist to interact. The black stylist pointed out what she was doing wrong and showed her precisely what I told her. Detangle with a paddle brush then dry me with a roller round. I have a burn in the middle of my damn head because of this lady. I ran my fingers thru my head and could tell it was heavy and puffy. Never wanted a silk press because I was prepping my scalp for braids. It's deplorable that in 2024 the lack of standard hair knowledge stylist's lack. I'd show yall my hair if I wasn't so embarrassed read more

The workers are dishonest and only care about the commission. The vibes are terrible in this store and they really don't care to help you.

I had the worst experience in this store, I accepted to apply for the ULTA's cards, I tried to use it and i couldn't because it was not activated yet, so until here everything was fine, now I found out that I'm LATE 2 months for a payment +fee, but how if I NEVER EVER even used this card before!!! So I tried to figure this out at this store ( where I applied) and no one could help me, they told me to call to Ulta costume service, so I just did and they told me that they can't do anything about it! So how disrespectful is this?! SO ULTA is charging me for a bill that never happens! The card supposed to be something cool to keep points and became a nightmare! The worse service ever!!! read more

When we entered we were greeted immediately and everyone was super friendly. I came back to the THIS SPECIFIC store because of the way I treated a while back. For the second time I was able to find Macie to help with EVERYTHING and she not only helped me but I recommended her to someone else and she LOVES Macie now. She drove 5 hours to get her advice/recommendations instead of using her own Harlingen store. Macie and the rest of the people we met around the store did an amazing job making us feel welcomed. They helped us out and answered all questions. Even the novice makeup user that was with me today commented on how wonderful Macie was because even as an expert Macie didn't make her feel stupid or like she didn't belong. read more

Ulta Beauty - she's getting recommendations - Cosmetics & Beauty Supply Near Me - Houston, Texas

I stopped at the Ulta on Richmond ave today for a few things, mainly a perfume selection. Some associates were standing together & when I asked a ? about 2 products, Janna, was quick to assist. She was very knowledgeable, helping me find a fragrance (will return for further search), & she even recommended a product that was on sale, which I purchased. Her knowledge of a variety of products & and customer service will be the impetus for my return. Thank you, Janna. I thoroughly enjoyed my experience at Ulta. read more

Poor experience! Women at customer was extremely rude when I was making a return. I have been to other Ulta's in town where the associates are so friendly and kind! read more

While i've never had a bad salon experience itself here, I have had appointments cancelled numerous times (which is highly annoying), In the last 2 months, I've had 3 appointments cancelled on their end with less than 48 hours notice. Highly frustrating. read more

Whoever does the stocking/inventory for this store needs to do a MUCH better job. Not ONCE have I gone in here for a specific product and actually found it on the shelves. I can't tell you how many times I've absently picked up a tester/sample bottle, gotten excited about the swatch, and stared disappointedly at the empty space on the shelf. Their typical reply is "well we don't have that, but we can order it for you and have it delivered in 5 days" as if that's an acceptable solution. Hey Ulta - typically if I'm shopping in your store I'm looking for a specific item for a specific occasion/reason - a red lip for a Christmas party, hair color for roots that need covering asap. I'm not shopping a week ahead. If I wanted to do that I could save myself the trip to your store and just shop from the comfort of my couch. Do better. read more

Something about Ulta - they never have enough people at the register; nor do they have any reps on the floor; nor do they have prices on a majority of their products. I always go in there knowing exactly what I need, but spend the majority of the time tracking it down. My 10 minute stop takes 30+ minutes. I hate that. This particular location isn't too bad because there's plenty of parking, but their credit card machines were down from Thursday thru Saturday (at least, the two days I stopped in during the same week). I'll always be loyal to Sephora, but Ulta isn't a bad runner up. read more

The associates at this location do not specialize in the products that they sell. I understand that they don't have to know everything about their products, but if you can't tell me about your skin care utensils, then you should find a different job. I feel like the people that were located in the back were extremely lazy and gave me the cold shoulder. read more

I am glad ULTA left a response to my earlier post, but appeared to be the standard blanket statement sorry but not sorry. I appreciate the options you but I'd be careful how you respond to your customers. Always low stock. Well, I didn't think you were low but not having the info a customer needs is a poor excuse. As suggesting finding an associate. Only one of them helped when I went to find someone. Perfume section- there was one person who approached me who was nice and helpful. They had to get someone to unlock the place where the perfume was placed, and that was pleasant having someone scowl and not say a word. I know about drive up and online/shipping. Been a long time customer, so you'd think those options you gave would go without saying. Just honor your customers with an 'I' am sorry', not 'sorry about your luck'. Not what I can do, it's what you could do. read more

year after year this location never ever disappoints. they hire wonderful people with great personalities. they always come through for me. very willing and able to help and not trying to sell you something you do not want. aka that store in the galleria that's has a black and white entrance. the employees help you find what you are looking for and don't go to far off track. they stay within the product or brand you love. thank you for always helping me resolve my beauty issues. faithfully c a r b read more

I came here on a short notice and Crystal helped me out in the best way possible!! even got my shade correct and everything. great service (: read more

My sister LOVES this place. I used to shop here when I was younger but not anymore unless I am home visiting and my sister takes me here. She gets all these freaking coupons and she's a bargain hunter and she finds all these things for DIRT CHEAP! I am talking about like a dollar or sometimes FREE because she's on their value customer list! I don't get it....but I guess she has more patience than I do! read more

I have literally stood in the same aisle for 30 minutes without an employee ever asking me if I needed assistance while at least 5 employees have seen me standing there. The employees are just not helpful, and many are rude when you do ask for assistance. The products are not the issue - it's the employees and the lack of customer service. I only shop here for convenience, as it is easy to purchase and return items if they don't work. However, every time I visit I'm reminded how much I dislike the experience because of how terrible the employees are at (1) just asking a person if they need help and (2) lacking in product knowledge. read more