I have been going to this Ulta location for almost a year now. Everytime I go in I feel as if I'm been watched the entire time by security and staff, but have just brushed it off because I thought I was overthinking it. Yesterday I was followed around the store as soon as I entered, not a single employee "serviced" me. The security guard just followed and kept pacing behind me. Finally a manager or someone spoke to them. I do not appreciate being profiled based on what look like and what I'm wearing. I work in retail and this is completely inappropriate. But as an Ulta member and as I have an Ulta credit card I also find myself questioning why I even shop at Ulta. Every time it is an unwelcoming environment while I'm just trying to run my errands. read more

Genuinely surprised that Chrislyn hasn't been mentioned on here, she is amazing! She is very sweet and knowledgeable, and she made me feel comfortable there. I highly recommend her! Will be returning for my next curly cut read more

Honestly these employees can't be anymore incompetent. Got an automated text and confirmation call for my wax appt. I show up and check in, come to find out that there's no girl doing the waxing. Not sure if she was the manager or whoever I dealt with but useless is an understatement. This store has always had issues and in my opinion it just keeps getting worse. read more

Horrible place, the staff always looks like they are there to be makeup models but not to do any work. I made an appointment for their makeup services weeks in advance and confirmed the appointment prior to the date. A day before they call to cancel and did not have any staff to fill in. They seemed not to even try to help read more

I always come to this Ulta whenever i have to buy anything that has to do with skin care, make up or hair. Last time i went to this Ulta i needed a daily face cleanser. I decided to go with this Tula cleanser because i heard nothing but great things about it. This Ulta is pretty big and has a lot of options. Also the associates are super nice. I recommend going on a weekday that way you can find parking right away and close by because on a weekend that area can get a little busy. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Edgewater, New Jersey

They helped me find what I was looking for and employee even helped me with ingredients.

I just got my hair done by Annie- and it came out beautiful! She did highlights, a toner, cut, and blow dry- and she did an amazing job! I just moved back to the area and I'm so happy to have found a good stylist! read more

Recently I visited the Edgewater Ulta. I was able to buy the product I needed. Most of the staff was friendly and helpful. HOWEVER, there was one manager, a blonde woman, who was extremely condescending to the staff. I met this manager as well, she was snooty and quite tough with me - I'm a customer! I believe she is new to Ulta and feel you would like to know this about her. I don't want to give this location of Ulta a bad review, but I feel it is important to know how a manager is treating staff as well as customers. Respectfully submitted, Elyse read more

Wes there yesterday was helped by lovely and knowledgeable Misba highly Recommend!:) read more

This cosmetic store is now one of my favorite places in Edgewater since it carries Proactiv brand. The place is huge and is stocked with many popular brand items. It also has a salon in the back. It's a cool place to shop around and test some products. Many of them smell so good that I will definitely go back when I need to restock for home/office. It has the daily sales promotion which is nice. read more

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Made an appointment with Devon. Received a text message from Ulta to confirm appointment and at least 2 additional texts as reminders . The day of the service my appointment is cancelled. No other staff is available to provide said service. Extremely unprofessional. I would not risk booking with Ulta in this location. read more

Really rude customer service and manager at store. Curbside pickup is pointless if they don't come out for over 20 minutes. Then they are rude inside. read more

I went in Ulta to get some perfumes, I was looking at a worker for help and she looked at me and in a very rude unprofessional "what you need help" I felt offended and told her no, and she said ok and continue to talk to her coworker about me right in front of me, she needs to fix her attitude if she wants to continue working. But everyone else were very friendly. read more

Ulta Beauty - She needs to be fired and they need to hire people who actually want to do their job correctly - Cosmetics & Beauty Supply Near Me - Edgewater, New Jersey

Update: I returned to the Ulta location to do some makeup shopping with a friend. -a security guard immediately began to follow us -made it a point to walk pass everywhere we stood -we could not move to a new section of Ulta (drugstore side to high end side) without him standing either beside or behind us. -at this point we like it's a "crime" to pick up something from the display and decide to leave 2 young looking (we're 24) girls walk in and immediately we're profiled for theft? No, I should not be uncomfortable and made out to feel like we're doing something wrong for shopping? read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Edgewater, New Jersey

First I have to say that Fatima and her staff at this store are the best!!! The moment I walked in Fatima greeted me and I had 3 different staff helping me to find what I was looking for. I found Flesh foundation for 50% off and got a great color match. Lots of other things that I can't find elsewhere like Ouai hair products and revolution beauty. If you weren't happy with this store before, most def give it another try. Seems like the new management is trying very hard to provide great customer service while staff isn't trying to up-sell the shit out of customers, which is so refreshing. read more

I booked a make up appointment with Devyn on September 14th to have my make up done on November 11th for an event. She calls me TWO DAYS before my event to tell me that someone booked this slot in October and that she is unable to do my make up. I explained to her that I booked this appointment in SEPTEMBER so it's impossible for me to have booked over someone that booked only one month ago. And I have the confirmation text to prove it. She then says that she can do my make up at 8:30am as a courtesy. Be for real. This is so unprofessional. read more

I have been coming to this Ulta location for years, as it is near my home. What can I say the store is organized and they usually have whatever I need. At times the store can be neater, that back area often seems messy, and items are in the wrong locations. I'm sure I'll be there again in the future. read more

on November 12th I made a makeup and hair appt for 12/14 4:00 pm. I get to Ulta a little before 4 and upon arrival I was asked what I was there for so I told the young lady that I was there for hair and makeup and she looked in the computer and said I only have u doWn for makeup, she went and got someone else who insisted I onlY made a makeup appt. Well the problem was solved and she found two girlS to work on my hair. Then DevYn walked over and introduced herself and askEd what I wanted to have done and I explained (she nailed it)! Devyn was the most friendliest person I encountered. I have to say I am very pleased with her woRk and her great attitude. I'm not quite sure that I will return though. I felt liKe they rushed with my hair and like soMe were stand offish .. read more

First time trying ulta hair salon, super Friendly hair stylist, she gave me exactly what I wanted and my hair feels and looks amazing!

Salon review only. Victoria is a really good stylist. My hair looks and feels fabulous. I liked the products she used and I appreciate that she didn't pressure me to buy them. The pricing is ridiculous. Adding a trim to a $65 service shouldn't be $45. A trim and a haircut should not be the same price. But it is what it is. If I'm back in town and need my hair done I would absolutely go to Victoria again. And from what I saw while there they employ many very talented stylist and colorists. read more

I was there a day before Mother's Day so needless to say everyone is rushing to get something for their loved one. I was on line to pay and saw how the cashier I think her name was Maria a young girl gave attitude and dirty looks to a guy who was ahead of me. I don't want to think that she did it because of his race because he was a Hispanic guy, regardless of the reasons for her to act like this he was paying like everyone else is not like was stealing or asking for free. I would've liked to tell him to go to Sephora next time as it was clear that this Ulta employee doesn't not want his business. read more

Being harassed watched by security and followed all around the store while me and my wife and two babies in the stroller The most uncomfortable store I ever been in plus I Spent 300$ and what's funny the security him self looks like the same guys going in my store stealing never going back again and I don't like to make a seen I kept it quiet because my wife and kids were with me if I was alone hospital was his only place to go. read more

So I have a flight to catch in 2 days. Since this is super close to my house, I decided to get my hair done here. I show the lady a picture of the balayage that I wanted. She does her thing. I had a very, very, very bad feeling from the get go because she was coloring and foiling my hair from the middle down only. But Im not a professional so I figure she knew what she was doing. Wrong!!! After it was done, I was speechless. I explained and showed her the picture again. But it was going nowhere. I paid(because thats the kind of person I am) and left almost in tears. Had to make an appointment with a different salon to get my hair color corrected. read more

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WORST COSTUMER SERVICE! Each time i shop i spend nothing less than 200$ Lady at register made so many mistakes with charging Totally disoriented (i believe she was busy either tired)but hey if she doesent wanna be there thats not my problem its Ultas problem! On the end i asked to use the coupon i had,her answer was that the coupon is expired I checked and of course coupon had 20 extra days.... When I returned she said oh i am sorry about that But what i need is i need to do refund and than charge again so coupon will apply IS THAT MY PROBLEM AGAIN? I asked her before she charged but hey she was disoriented to pay more attention So she wanted to move to another client and totally ignored me Ok i left,but if Ulta doesent wanna give you 10$/20$ discounts than dont put them online either dont bother with emails and discounts,your employees doesent wanna use them! read more

Great and helpful staff, particularly Misba. Always goes out of her way to locate stock, answer any questions and is just a pleasure. The stylists are wonderful as well and underrated in this area. read more

Kristen is professional friendly and provides great advise to her clients. She's talented and very Knowledgeable. I came just for a simple cut as advertised on yelp and I was so impressed by the level of service provided with no intention to upsell on this visit. I was eager to make my next appointment. 2 in one week I had booked a Conditioning color treatment and feel fabulous. Thank you Kristen for your exceptional customer service skills. I will be back. I highly recommend this salon and Ashley on the ULTA Sales floor was very helpful as well. read more

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I absolutely love this ULTA beauty! Everyone in the salon and sales associates are super nice and super helpful! Yvonne does my hair color and cut and every time I am beyond impressed. Devyn does my makeup and facials and let me tell you, this girl knows what she is doing. She answered every single one of my questions before starting my first facial and have been going ever since. I love knowing that I am in good hands whenever I go here and I trust Yvonne and Devyn to do an amazing job. I highly recommend this salon and store and hope your experience is as good as mine is every time I go here! The pictures are just a few of the times Devyn has done my makeup and Yvonne has done my hair! Thank you so much!!! read more

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I dont know how this company stays in business. The stores dont know who their district managers are. Most of the employees i have met are totally incompetent. The salons are run so poorly. Why anyone would spend money there is beyond me. They cant seem to answer any questions. I will never shop there again. Horribly run company read more

The associates were unhelpful and did not ask if I needed help when I walked in avoided and gave us attitude when trying to ask for assistance at the Lancôme station to the point that I had to look for an associate and pretty much beg for help. Never shopping there again read more

I like Ulta and find their staff friendly and accommodating. (The one in Harrisburg, PA, by contrast, was horrible so it took me a while to start going into this one when I moved back). For the most part, I find the staff has a fair amount of product knowledge and I got a great bargain style/color/blow out during one of the promotions. For the product that I didn't like, I have never had a problem returning for a refund. I like how the store is organized with the more premium products on the right side and drugstore brands on the left. I wish that sale pricing was better displayed or in some cases, displayed at all. I generally have to look through the flyer to find items on sale and then locate them in the store. Many times, the sale price tag is missing but it always provides a nice surprise at check out time. I would normally give this Ulta 4 stars but I'm detracting a star because the coupon policy is constantly changing to exclude products that I like. For example, now OPI nail polish is excluded and I don't consider that a premium brand. Once or twice a year, you might get a 'no exclusions' coupon but with a very short window. I can go down the street to Harmon Beauty and get 20% off my Frederick Fekkai hair products. Also, there is a recently implemented no dogs policy that just started being reinforced. read more

Considering we don't have a Sephora near by..it's OK. However, even after renovations, the staffing model and business is still the same. Most of the times I have been in there and have been going there for a few years, the staff usually is unfriendly. (sorry but have to put it out there & as a former marketing director for 12 retail brands I know what I am talking about). Most customer of course do not want to be inundated by a bunch of staff but being able to find someone to ask a question is almost impossible. And usually when they do see you they dont smile, they stare you down. Now they have a security guy who follows people around the store (or maybe it just me -THANKS). The positive is the rewards and the consistent coupons they send out. And they do have reps that come from the actual makeup manufactures & you will know who they are because they will be very friendly and ask if you need help w/anything! Whoever Ulta's regional manager is (take a better look at staff, footfall vs conversion). read more

Went here to spend money for Christmas and I was in the store about 20 minutes waiting for a woman (who was lovely with short hair dark and red in it) to come back with Dior cologne for my boyfriend when I was approached by a RUDE AND UNPROFESSIONAL girl who told me I need a mask I said I don't have a mask but if you have one I will put it on and she said no we don't have one she so rude and told me I will have to leave the store her name was Alyssa! I made sure to go get a mask in Verizon across the way so that I could come back and spend the $300. Good job Alyssa you seen me with all the stuff in my hand and you're just letting people walk out of the store because of how rude and ignorant you are you're a great sales woman NOTTTT. She was just as rude when she cashed me out at the till too I will never ever be returning to this store read more

I got my first facial with Devyn and could not be happier! She was knowledgeable, kind and soothing during the process. Super professional and recommended products for my skin type as well. She used products to help calm my sensitive skin and I came out pores clean and glowing. I can't wait for my next facial and I would recommend her to anyone! read more

Someone else mentioned Misba.... I was here this evening and she also helped me. FANTASTIC!! Ask for her.

Devyn is the best makeup artist. She did my makeup for my wedding and I look absolutely stunning. Everybody was complimenting my look. She is nice, knowledgeable, personable, awesome advice, great personality. I highly recommend Devyn at Ulta edgewater. Thank you Devyn!!! read more

Ulta Beauty - Ready! - Cosmetics & Beauty Supply Near Me - Edgewater, New Jersey

My review is solely for Casey Sandro the Benifit arch expert. She has saved my brows ! I was going somewhere else previously until I was just never happy with the results. The person I went to previously took my whole end off and I don't even have enough brows to make that mistake. I started coming to Casey for about a month and a half now and honestly I'm so happy I did. She is extremely explanatory on the entire process . My brows look better than ever. She is such a good hearted person and a pleasure to chat with. A lot of the time I have to bring my two kids 21/2 and 10 month old because my husbands works a lot but she never made me feel weird about it or annoyed . She completely understands. This ulta store is so lucky to have her working here. She is literally the only reason I still love this location. LOVE LOVE CASEY! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Edgewater, New Jersey

First time I went to this salon and I'm so glad I did- Lady hooked me up with BEA-utiful highlights. I highly recommend her as she helped me get the natural sun kissed looked I was looking for !!!! read more

I want to just state the obvious. This Ulta is a mess. The makeup is always disorganized , the samples to try on look absolutely disgusting and the women working here looked like they just rolled out of bed. How am I, as a consumer , suppose to feel confident in purchasing items from a place that looks like it needs a couple of disinfectant wipes and a pick me upper. There were 3 women working the sales floor and I believe it was only the supervisor or manager who approached me to take some of my items off my hands so I could continue shopping. I'm not asking for someone to harass me at a store but when you see someone struggling with too many items , me thinks , maybe you should offer to assist. This place really needs to revamp its shelves as well. How are they not selling Kat Von D ? I could continue with my issues on this location but I'm pretty sure you get the picture. read more

I looove(d) Ulta, but this store is absolutely horrible! Right when I walked in someone greeted me, which was the only great part about the experience. I asked where Lorac cosmetics were.. she pointed me to about five different aisles and said "over there or there".. Ok thanks, that doesn't help me at all. I found what I wanted and when I finally got to the checkout counter (there were maybe two people working, the line was long) the girl took my product and a 20% off coupon I had from the website (was not expired and my product was not under the exclusions list) ..she tried to look up my account but couldn't find it (not sure why because I just looked up my account and my phone number is on there correctly) ..she issued me a new card and then told me the coupon wasn't working and gave it back to me saying to try again another time. I've worked in customer service and if something like this happens, you're supposed to do what you can to make it work. I'm not a coupon freak at all and rarely use one, but when I do and it's not expired I expect it to work!! I would have totally accepted her apologizing and saying she would have a manager call me later, but NOPE! She just told me to try again next time. .. I'm sorry but if my non-expired coupon isn't working right now, what am I supposed to do later?? I told her to toss it out and left with the product I paid for. Had I shopped online I would have been able to use the code, avoid the line and shop without dealing with rude employees. I only went here because I needed something now and couldn't wait for shipping to come through. Now I'll never shop at this store and I'll stick with Sephora or MAC instead. read more

After trying Sephora after all these years (since it's not as near to me) I now see why I have been dissatisfied with Ulta in Edgewater, NJ. The sales girls mean well, but they are not trained makeup artists. They don't understand which makeup colors work in on different skin tones. I don't mean light or dark skin. I mean warm or cool tones regardless of dark or light skin. At Sephora today, the sales girl already knew which lipsticks would be too bright on me and which shadows would work. I didn't have to return anything from Sephora today (they allow a 30 day return). Ulta has made it clear, they too, have a liberal return policy after trying it, but who wants to guess what will look good? Ulta has no samples. Sephora does have samples that the sales girl will strike on her arm with clear plastic gloves, so you can see how the color comes out. Ulta, try this, even if you don't hire and train well. read more