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    Bluemercury

    3.8 (13 reviews)
    Closed 10:00 am - 8:00 pm

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    4 years ago

    Great staff and really tried to find me a product that was out of stock all over town. Will be a regular there now.

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    Heyday - Upper West Side

    Heyday - Upper West Side

    4.1(80 reviews)
    0.3 miUpper West Side
    $$

    I had a gift card for a facial and 2 upgrades. On my order form, I chose absolute quiet. This did…read morenot mean that the tech should not communicate to me that she wasn't going to do any add ons. Sure she was quiet and skilled but the place is not quiet- there are no doors- just curtains and the client in the room across from me was blabbing away and it was not relaxing. After the facial I inquired about my add ons (as I was interested in the light therapy and dermaplaning) and was told since I used tretnoin, I couldn't get them- this was never mentioned to me so I chose products instead- I wish I had known before as I would have stopped the tretenoin prior) Not sure I'll return, due to the noise and miscommunication but it was an ok experience

    This is mainly for customer service and not the facial. I never got a facial here - before you…read moreroll your eyes completely - let me explain, lol. I normally go someplace else for facials, but I was curious about HeyDay. My first few impressions here was not the best, but I am going to give them the benefit of the doubt and leave some stars, since people seem to like them. Scheduled online which seemed seamless. I had some follow up questions later about my facial and tried calling and left messages. No one seems able to pick up the phone. Fair enough, you're busy, that's good and that's not my issue- but I got no response. As a first impression, this was slightly concerning because to make the appointment required a credit card - but after that any communication feels very difficult. Also, feels kind of like a bait-and-switch a little in terms of what if I needed to cancel? Would I be charged a fee because I tried to cancel and no one would answer or get back to me? What if I had an issue post facial? As you can see, the non responsiveness leaves a bad impression. Finally, due to sheer persistence, I was able to call and reach someone. At that point, I just wanted to cancel my appointment because I didn't want to take any chances and just scheduled at my regular place.

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    Bluemercury - cosmetics - Updated May 2026

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