Stopped by Ulta Beauty with a friend who needed to make an exchange, and I was really impressed. The exchange process was quick and easy, and everyone was so friendly. While my friend was looking for the right product, the associate Izzy helping her was fantastic, knowledgeable, patient, and super sweet, with a beautiful smile. She made the whole experience enjoyable and stress-free. I didn't buy anything myself, but I spent some time looking around. The store is beautiful, colorful, well organized, and very well stocked. They have a huge selection, and the prices seem comparable to other beauty stores. Even as someone who was just tagging along, I had a great experience. Great customer service goes a long way, and these ladies definitely delivered!! read more

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I was exceptionally pleased with my shopping experience here. When I walked in, I was greeted and offered a basket to shop with. I let her know was there to see if I could find a birthday gift rather than getting a gift card, so I'd pass for now. She understood and let me go, offering assistance in the future if needed. I like the good organization of the store, and the obvious separation of products geared toward younger clientele from older clientele. I also found that they carry some good quality shampoo and conditioners, so I may come back for that after doing a little comparison shopping. Unfortunately, I didn't find anything I could be certain my friend would like, so I settled on a gift card. But I'm confident he'll be able to come and find the perfect items for his beauty needs here. read more

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The store itself was fine. I just felt like the workers were following us around. Maybe it's because I had my grandson with me. He was too, but I was watching him. read more

Josh, Thank you for taking the time with me and helping me out :) The eye brow shade was perfect! You are a natural at custom service, I just wanted to let you know Thank you again for everything:) read more

Vivian at Ulta really came through for me! She was super sweet, super knowledgeable, and honestly just had the vibes. She put me on to so many good products and was totally up to date on all the latest trends -- like, she knew what I needed before I even did She made the whole shopping experience feel easy and actually fun (which never happens for me in big stores lol). No pressure, no awkwardness -- just good energy and helpful recs. If you see her, don't sleep! She's the real MVP Thanks Vivian! read more

I experienced 3 separate customer service issues during 3 different visits with 3 different associates at this location. After approaching a sales associate and requesting help locating items, I was dismissed and directed to find the items myself. I left each time taking my business elsewhere where my business and money was valued as a customer. read more

Jada (the associate with the blonde and pink hair) was super sweet and kind! I was waiting for about 5 mins or less in line at the check out lane to pick up an online order only to be directed to the end counter where Victoria was helping at the pickup station but it was empty at that time. I waited a few more minutes before Jada came up to ask if I had been helped and apologized for the wait and asked for my name to look for my item. It wasn't on the shelf so she went over to a different cabinet to check. She came back to apologize again and said she would wait for Victoria (who was already working with a different customer before me). Since I bought a curling iron, I figured it may not fit in their storage box so I asked if she could check if it might be hiding behind them. She obliged, and lo and behold! It was there :) Jada gave me a couple samples and asked if I had a dog to give me "pet cologne" samples too, which was really super thoughtful of her! I wasn't really expecting any freebies but I appreciated the wonderful customer service read more

I have to give a shout out to Ulta on 183A in Cedar Park! There is an employee there that is so helpful and knowledgeable named Lisa. She was my life saver! I know nothing about make up and she helped me with everything! She explained how to apply and how much. She was wonderful! Thank you Lisa, I feel like a new woman! read more

I recently started getting my hair done at Ulta by Amber and she is just amazing!! she's the sweetest and does her best to give you her dream hair. She goes out of her way to give me the best service! definitely recommend!!! read more

Probably the worst customer service I've received in any ulta. The employees look annoyed when you ask for help. They all seem to get along which is sweet, but they hate when customers interrupt their "girl time". I won't be back. read more

I had an appointment scheduled today with Lindsey at 1:00 PM. When I booked, there were several time options available -- 12:30, 12:45, or 1:00 -- and I chose the 1:00 slot thinking it would be a convenient time and perhaps allow Lindsey a comfortable break beforehand. At 12:50 PM, just two minutes away from the salon, I received a call from Lindsey asking me not to come to the salon yet because she was running at least 30 minutes behind. Two things about this situation really bothered me: I'm not sure why I was asked not to come to the salon. It's unusual to be told to stay away when you have an appointment scheduled -- especially since waiting in the salon would have been perfectly fine. If you know you're going to be 30+ minutes behind, calling only 10 minutes before the appointment feels very unprofessional. My time is extremely valuable, and like many people, getting my hair done is both a treat and a financial sacrifice. With rising costs for haircuts and coloring, I expect at least a reasonable level of courtesy and communication. A much earlier call, or having someone from the salon reach out on Lindsey's behalf, would have been far more considerate. I understand that delays happen -- stylists are human and schedules can get off track -- but how those situations are handled makes all the difference. Unfortunately, in this case, I felt that the communication and professionalism were lacking. read more

I had an appointment scheduled for 11:15 with Monica. About 1 hour before the appointment they call and ask if I can do 11:30. Yes. No problem. I arrive and check in. They tell me it will be just a min. I wait 15 min then ask how much longer it will be. The hairstylist is brushing and drying a very wet haired client. She says "maybe 20 min." No thanks. Reschedule it and then make me wait another 35 min in person!? read more

Lots of choices. Always have great recommendations for products. Staff is always helpful.

Ok, I need to start off by saying that I felt like royalty the moment I walked into the store. This was an amazing experience from start to finish. I purchased perfume and Jada helped me get what I needed and also went above and beyond to make my experience over the top. Thank you so much Jada. You are the reason I will return and buy from Ulta. read more

Ulta Beauty - Perfume - Cosmetics & Beauty Supply Near Me - Cedar Park, Texas

The place was busy and the isles are narrow. Don't like shopping like that for one. 2 nothing is laid out in a way that makes sense. Everything is kind of just thrown in there. One employee I could see was irritated that we were in the way and gave us nasty looks even rolling her eyes at us. Never even asked if we needed help. Mercedes however was amazing. Asked if we needed help several times, offered to get us a bag and answered all our questions. She clearly loves her job and did it all with a smile. The rest of the staff need to take tips from her. We need more people like Mercedes. Thank you Mercedes for all you do. You're appreciated. She's the reason for the 5 stars today. If she wouldn't have been there it would have been 1 star because the rest of the staff are rude and appear to be inconvenienced by customers. read more

The salon Pros: hours, friendliness when money is being spent Cons: I would recommend you look at the hair color recommendation before allowing them to color your hair. Suggestion for improvement: when I encountered a problem with hair color I had to speak with 4 different people. I felt interrogated by the store manager who seemed not to believe me when I shared that simply my hair was too dark after a color. I think had the store mgr been a bit more kind my experience would be more positive. As it stands now I and a bit apprehensive about coming here again for salon services. I give 1 stars and not 0 because I genuinely believe the hair color was a small mistake. It was the communication afterwards that was awful read more

This is my favorite Ulta. All the high end makeup and goodies a girl could want. Very friendly and knowledgeable staff. Will drive further to come here as it is worth it. read more

When I went shopping here and handed the young lady a $100 bill and was told that since it was not a new one that they refuse to accept my form of payment. Cash is cash but they particular about the age of the bill which is obsurd. read more

Customer service is abysmal. At checkout, two employees gossiped about another coworker. After I was done paying. They didn't even stop to say thank you or acknowledge me in any way. I do not leave reviews. That's how bad this experience was. read more

The gals here were so nice! Especially Simone at checkout! I wish I knew the gal who actually walked the whole store with me looking for clean beauty and helped me find the perfect clean matte dark but not too dark lipstick for fall! Yes, I'm that girl! She was so nice and patient. I never go in store for makeup. I always prefer to order online and I dreaded this trip! But they were too sweet and made it quick and painless! They even found my account from 2013! Bummed I couldn't use my 20% off coupon but happy with my purchase. I will definitely be back if I need anything else lay minuter and can't order from my go to online clean beauty stores. Thanks ladies!! read more

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I had a salon appointment with Deidre. I was so happy with it. She was efficient with our time, but I did not feel rushed at all. She took the time to understand what I wanted changed about my hairstyle and want I liked about the pictures I brought with me. I love my new do! I went in with an 8 week old "shag haircut with curtain bangs"; the bangs were cut very bluntly and the hairstyle had way too many layers. Deidre fixed me right up with a new do that I love! read more

Ulta Beauty - After. Short hair cut with layers at the end and she blended in the blunt bangs I had before the cut. - Cosmetics & Beauty Supply Near Me - Cedar Park, Texas

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This is the second time I have placed a curbside order. Checked in with plenty of time. I pull up curbside and check in and am left waiting while the employees can see you waiting outside and just stand there chatting. The first time I thought it was a fluke. I had to go inside to pick up my order. There were no other customers near the checkout area. I thought surely it wouldn't happen again. WRONG! The exact same thing happened. I opt for curbside so that Ulta doesn't have to pay shipping, but next time I order something I'm definitely going to have it shipped. Just easier. read more

Thank you to Bree for helping me choose a new liquid foundation after years of using powders. I am trying Clinique and she was so helpful with information about the products and helping me to figure out the right shades and the usage for the tint versus the foundation. Such a nice and helpful young lady! I'm excited to try my new make up! Thank you, Bree! Eileen, Cedar Park read more

Kyla has been doing my hair for the last year. She does a wonderful job. She is professional quick and leaves everything fresh.

Lying isn't a good tactic. Avoid Michelle. I found my items got some good feedback from an employee on the floor and everything was good. I proceed to checkout and am immediately asked for my phone number, I simply say "No, thank you" Michelle starts, it's to look you up, save the purchase and make returns. Well I'm purchasing because the floor employee mentioned that if didn't work I'd have 60 days for a return. I proceed to ask "not with the receipt?" "No" she states. Well that irritated me, so here is their return policy from 10 mins ago. On their website. Here's a number: store:1039 reg: 4. read more

Ulta Beauty - Return policy highlighted. Phone number is very much optional. - Cosmetics & Beauty Supply Near Me - Cedar Park, Texas

I have no complaints here. I picked up an online order I made and was in and out. I did have a question in which a sales associate was able to assist me. I love the fact the associate approached me first before I got a chance to reach out. The cashier was sweet and awesome lit nails. She was very pretty and sweet. I will return to this location in the future. read more

I came into this Ulta less than 20 minutes to closing which I hate doing, but I had to get my friend a birthday present. I knew I wanted to get her a MAC lipstick but had no idea what shade or kind. I didn't expect much help since they were about to close but Kristen greeted me and swatched a ton of color options and helped me pick a great shade! She even showed me a great lipliner to go with it, a dupe of a more expensive version which I wouldn't expect them to promote as much. She was super kind and knowledgeable about a ton of products and clearly enjoys her job and helping people! She also helped me find a new lip product for myself. Again, right before closing. SO NICE. Sam at the checkout was super sweet and accommodating too. I will definitely make this my preferred Ulta store even though I actually live closer to two other locations lol. Thank you Kristen and Sam!!! read more

Employees close the store prior to marked business hours. Either update the hours on Yelp or don't close early. Thanks!

I just got the best hair color job that I've ever had in my entire life by the new guy, James Parker. He used this new technique with a blow dryer called Airtouch on my highlights and lowlights. My hair is very fine and damages easily but it actually looked and felt like silk after coloring it. He uses Olaplex with every process. How am I just finding out about this product? Well done, James. You're a lot of fun! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Cedar Park, Texas

I came to return two gucci perfumes, one I decided I didnt like all that much and the other I wanted the bigger size. Tell me why she accuses me of giving her an empty bottle lol will not ever be returning here read more

Ordered a curbside pick up online order. I had my dogs with me or I would've gone inside. I checked in on the app, it gives you an option to be at the curb or parking spot. I clicked parking spot, I was in the very first spot, maybe 25 ft from the door. I called the store just for re assurance that my check in went through. The lady said "uh are you coming inside or curbside?". Then when they brought it out I apologized that I had my dogs with me, the lady said "next time you need to park at the curb, it's more convenient for us." Ha, no next time for sure. Don't have designated parking spots or the option to park if it is such a hassle. read more

Had a wonderful experience at this ULTA. Came in to pick up some clean makeup. Ruby helped me find the right makeup for my sensitive skin. She was so helpful and knowledgeable. read more

I had the best experience at Ulta Salon this week with Huong Pham as my stylist. I LOVE everything about the full highlight and cut she gave me! Request her for your next hair service and you'll be in really good hands read more

Horrible customer service, the workers are rude, they stare at you like you're stealing, I had to look all over the store for someone to help and when I finally found someone, she acted like I asked her to do a flip. You work at a make up store, don't be confused and rude when someone needs help. Learn customer service skills, I have yet to seen one employee with customer service skills at this location. One star is too much, I'd put zero stars if it was possible. read more

What happened to Customer Service?! I visit Ulta often as I have 3 daughters. Sunday, I ran in to buy a few hair products. Since I didn't understand the sale sign on the Chi products I use, I asked the cashier. Her response was (with a sigh) "I don't know. I'd have to see it". So I asked if she would go to the shelf with me to check it out. After all, I was the only customer in line. She reluctantly, and slowly walked to the shelf and said "I don't know. I think this sale is for an item we don't have in stock". The more questions I asked, the more BS answers I got. Her responses were rude and it was obvious she either doesn't enjoy her joy, or doesn't enjoy working with people. I purchased the items I went in for, and left. I sent a message on the Ulta website a few days ago,explaining how rude the cashier was and I haven't heard a peep. read more

Kaleeyse was a great cashier! I wasn't able to get my receipt due to problems with my email, or else I would've filled out a survey for the nice lady who helped me. I can't remember her name, but she had red hair and one red eyebrow, short wavy hair. She helped me find a cream highlighter that was exactly what I was looking for. Everyone is always as helpful as they can possibly be when I come into this location! They're also always extremely friendly and sweet. Welcoming atmosphere, great customer service. read more

Beware! If you're looking to pay top dollar for a bad haircut and leave the place super upset, this is your place! Asked for a bob cut and left there with not a bob! The cut was awkward and very uneven, almost like a pixie. I had to straighten it at home and even it out myself. Paid $55 for the so called stylist to mess up my hair. Very unhappy customer. Will never go back. read more

This was the worst place to shop. The manager was the biggest bitch I have ever met. She was rude and then when she realized that I was complaining she was trying to be nice. The cashier shredded the PIN code and my gift card was unusable. I then needed to call the support and that took 2 hours to get my money. And I never got my money back! I will never be shopping here again. read more

I love coming to this Ulta! Excellent customer services, I'm always greeted with warm smiles and I always can find what I'm looking for and more. Alex is a beauty guru and matches my foundation every time, and Ky did an awesome job on my haircut. I've never had anything less of a great experience shopping here! read more

I've had a lot of issues with my hair I'm not even gonna get into it.... anyway with that being said I still wanted something really complicated as my hairs health was at stake. I dyed it 3 times and bleaching it twice in the last 6 months. After all that I still wasn't happy with my hair...finally set an appointment at ulta because it's right around the corner. Here's the tricky part... I wanted her to match my hair to deep red extensions. Ky did such a good job she a was totally all artist/chemist about it... mixin up colors and all that. I could tell she takes her job seriously. She's cool, easy going. Knows what to do with hair. Came back for a hair cut a week after she dyed it and she did a really good job with that too... I hate hair cuts, hate(d) my hair but I think she did a very good job ! She knows good products too btw.... gave me thickening lotion... big help to loving my hair a little more. Anyway..... the before and after photo shocked me... I knew it was bad I didn't realize terrible it was *photo contains graphic images* just kidding. ANYWAY stylists IG is right there on the screenshot so if you need a color or cut I can vogue for her! She does a very very good job. I'm posting the extensions I ordered off amazon also. I will get done up and take a photo of it all together but I can say she matched them flawlessly and that Is an advanced skill!!!! read more