I called in to make a hair appointment. I know I know can do it online. But I prefer talking to someone. It rang about three times before someone picked up. I could t recall who had done my hair but luckily they had that in the records. After making my appointment over the phone she text me the information. This location is quite a bit out of my way. And seems to be a lot of traffic with the outlets right there. My hair stylist is amazing! I can just show her what I want and she delivers. Also she remembers what I like and my hair type and she's social but not too much gabbing. Just the right amount of socialize without it being awkward. She had also done my highlights before so I knew I could trust her with my hair. All and all great experience and I'm so glad I found a stylist I ca. trust read more

Ulta Beauty - Yummy lip balm - Cosmetics & Beauty Supply Near Me - Castle Rock, Colorado

I arrived at exactly 8:04 PM at the Ulta in Castle rock. Went into the door and then the curly redheaded woman started yelling at me asking what I was doing and then a larger long black -haired woman said how did you get in the door and I said I don't understand and the redhead at the register says we are closed and I said you have two signs out front that say you're open till nine then the larger woman said they're wrong. You need to leave. I just stood there, not knowing what to do and then they both started walking towards me so I just turned around and they started fiddling with the door and trying to figure out what was wrong when I walked out another woman approach man says did you literally just get kicked out of the store? I said yes and pretty harshly. She goes. Yeah me too. About three minutes ago. Normally the people there are wonderful, but whoever was working tonight needs to go back to customer service training. There was a way to handle a situation like that and they did not handle it properly. They should understand it's customers who keep them employed. read more

I came in today looking for a specific item, and when I was greeted, I felt unwelcome; the staff came across as pretentious and rude. They made the whole process feel inconvenient. I definitely will not be returning. read more

My wife came home extremely upset from the Ulta store here in Castle Rock. She and my daughter went late and the woman at the checkout counter was cordial with all the customers until she and my daughter's turn came about. As soon as they approached she copped an unfriendly attitude and called someone else to take over her duties and walked away. She went to another associate and started gabbing with customers in line behind them, ignoring my wife and daughter. She was so blatant about it that it was noticeable and my wife felt it was due to her accent. read more

Customer Service! Not be so pushy. Staff not engaging. They don't know their product!

Wow! Big improvement in customer service. The front checkout has always been nice but it looks like they brought back beauty reps who are knowledgeable and ready to help. Thank you! read more

The employees are always rude. When I called the just hung up the phone in the middle of me speaking. They never want to help out

Every time I've gone in this location the staff is super friendly and helpful. Most of the time I love the products they recommend and the one time I didn't, it was an easy full refund. No biggie. Always a good experience :) read more

i've gone to this ulta a hand full of times since living in castle rock and not once did anyone help me or ask if i need help but the last time i went with my husband people asked him if he needed help (might have been because he had our dog cupcake) but they ignored me so that wasn't great lol but lucky for me i use to work at an ulta so i know more or less where thing i needed are ! next time i go in hopefully things are different! it's hard feeling judged at a make up store ! read more

Ulta has finally hired someone who cares about customers! Graham took the time to explain and answer questions about various products that would help with my skin care. He went above and beyond and made me feel very welcome in your store. Great job Graham!! You understand what customer service is all about! read more

Everyone who works here is so sweet and helpful!!! I had a guy help me the other day. His name was Graham, and he was the best!!!! He helped me pick out some new makeup and I am in love with it. My fav Ulta location now for sure! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Castle Rock, Colorado

Ulta just pulled a bait and switch on my 13 year old daughter. She bought a nail polish set thinking she would be paying $7.50, because that was the only price posted for the two piece set, and got charged $15. We went back and double checked the shelf, and sure enough $7.50 was the only price tag I saw. As this was Ulta's mistake, I believe they should have honored that price. I know that in every retail store I have worked in, it would have been honored unless it was a huge money amount. But no, they were willing to lose a customer. read more

Ulta Beauty - $15 is not listed anywhere on the shelf - Cosmetics & Beauty Supply Near Me - Castle Rock, Colorado

If you want a great salon experience you'll get it here. Izzi is my stylist and she is awesome, but every one there is super nice. I always have a good experience. Now their back room were get your hair washed could use a little help. You're staring at a blank wall. A mural or pictures would be nice, also foot rest for the chairs that you're getting your hair washed in would be nice and a little more comfortable. But you really can't go wrong, this is a great salon. read more

I made an online order to pick up in the Castlerock store on November 24 2024. On November 27 I went into the store to pick up my order and was told it had already been picked up. I told them I was the only person authorized to pick up the order and i had definitely not picked it up. The sales girl informed me they had an order with the same last name as mine and they could of possibly given her my order. She told me they would pull my order again. I had other errands to do so told her i would be back shortly to pick up my order. Upon returning I was informed they had pulled their camara and my daughter had picked up my order. I let her know I have no daughters in Colorado. At this point she told me there was nothing she could do and I would have to call their customer service. I immediately went to my car and called, I explained the situation was put on hold several times just to be told they would investigate the situation and call me back. Over a week went by and no return phone call. On Dec 5th I called customer service again after explaining the situation again and being on the phone for another 26 minutes I was again told they would investigate and call me back!!! I have given them 24 hours to respond this time. If I do not hear back, I will be disputing the charge and filing a complaint with the BBB. I have been an Ulta member for over 20 years and am sad to say I will never order or step into their stores again. read more

I need lipstick for a wedding and my lips turn most reds orange. Received a recommendation from my makeup artist friend and headed here where she said they sold what I needed. Masks are required. Was greeted and told the associate what I wanted. The item is not in stock. I asked if they could see if another store has it. She said yes so I followed her. She looked online instead and then told me that she had an appointment and someone else could help me or I could call the other store. I did and they looked in back stock as well. Nothing. Asked for help from another associate but she wasn't familiar with my issue so she got another associate. She seemed to be better versed with my issue and suggested some shades. If they didn't work I could bring them back. So I paid for the lipliner and lipstick, went outside and tried them on. No luck. I would say that come in only if you know what you need. The associates are ok but I won't drive there again if I don't know what I want and without calling to see if they have it in stock. read more

Ulta Beauty - Entrance - Cosmetics & Beauty Supply Near Me - Castle Rock, Colorado

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We had a very negative experience today with one of there employees. I believe her name was Rachel or something along those lines. We had a gift card, the first problem that occurred because of Rachel was her being unable to simply check the balance on the card. She took probably more than 5 minutes just trying to check the balance on the card, i didnt even get the balance in the end. She was overall pretty rude and snappy even before our gift card fiasco. so after the balance we had to input the gift card and everything our selves, which I don't know if that's just the way that ulta runs but, I've never had to do the employees job our self. while we had to put all the number in and all of that, there is a pin in which you have to peel of the sticker. That is what I was doing until Rachel was apparently getting impatient, shoved a pair of scissors in my face, insinuating to scratch it off. So since she was an ULTA employee I followed her directions, well turns out I was right in peeling it off, it wasn't supposed to be scratched off I guess, it scratched off two of the numbers, so we couldn't get the code. We tried to ask Rachel a way to resolve this, nicely, trying to essentially clean up for her mess. It wasn't completely her fault but the way she handled it was incredibly disrespectful. So once we asked she said and I quote "I can't do anything about it, it's your fault you scratched the numbers." But in an extremely disrespectful manner. She repeated this several times with the same tone while we were trying to ask politely what to do. She then walked away in the middle of us speaking to her and brought her manager. Her manager was very sweet and trying to be helpful, trying her best to help us resolve our issue. But overall Rachel had HORRIBLE customer service and seemed very closed minded, not even trying to help us solve our issue, and did it in a very disrespectful manner. read more

Good but nothing too special. Employees were helpful finding products and the normal stuff so pretty good.

I have to say this was one of the best visits I've had, they are always pretty good but today was extra haha. Everyone was on top of their game, friendly, super helpful and smiling. Had a few great quick chats, found what I was looking for and my daughter loved picking out some of her first make up. read more

I visited the Castle Rock, CO store on Monday 2/5/2024. The sign on the glass states they are open until 9 PM but the doors were locked at 8 PM. read more

I have been here a couple minutes ago, I bought a sunscreen. When I arrived to the line to pay, there was 2 persons (one of them seated at the counter) and then she called me to pay, she attended me with attitude, like she was rushed me to go back to still her conversation. I paid cash (total was 41.11) I given here 42, and then I told her l have the 11 cents, and she told me "I can't take your coins, here is your change" and immediately after she closed the drawer, she went back to continue her very interested conversation. Thank you for your great customer service Natasha! read more

Honestly every time I have ever been here everyone has been super nice. If they are out of a product, they're great at helping me find alternatives. The only problem I've ever had there is the Karen's. I've seen the workers get cussed out, things thrown at them, and treated horribly, but they remain professional. Even when one guy almost started a fight in the check out line. They are not rude, entitled, or snobby. I feel so welcomed every time I am here read more

I am always hesitant to walk into any makeup store because I am not very knowledgeable and always look to the experts for help! I haven't always had great experiences but this time was MUCH different! I was greeted with a big smile (I could just about see it through her mask) by a lovely employee named Osha! She was so helpful and helped me find the perfect foundation! She made me feel so great about the experience and in the future I will call to make sure she is working when I stop in! Thank you Osha for helping me and making me feel beautiful! I will ONLY shop at the Castle Rock location now! read more

Ashley is a supposed manager of this store and she literally never even acknowledged me once or asked if I needed help. When I asked for help, I was told by another associate they were short staffed. To be clear, I was in the store for a long time and watched her and another associate literally fiddling around with products and chatting - never once displaying any sort of customer service or giving any indication they were "Beauty Advisors". Thanks Ashley for putting customers first and not caring if they were even upset about your rudeness. I'll drive to Lone Tree from here on out and I'll be returning the $137 in product I just spent here too. read more

Alright can't do it anymore. A woman by the name of Arizona who works at this location is always unpleasant. She is rude every single time we have gone in. Rude to employees and to us. It makes no sense. She creates massive anxiety for everyone in the store and its unbearable read more

I've been to this location a few times and every time I come in I notice the mistreatment of employees by who I assume to be the manager. Total lack of respect and she walks all over them. She generally isn't very nice to costumers either. Very disappointed read more

Pretty much the same as all Ulta beauty spots. Not overly friendly, guys wearing makeup that know the product better than the women. Overpriced but it's all there waiting for us read more

Same complaint as other customers. Rarely are the items I am looking for in stock. Numerous times I have been In and employees are cussing and talking about things that probably should be discussed behind closed doors. This location continues to go down hill. Take the extra few minutes and visit the Sephora in Park Meadows. 100x better experience. read more

I will not be going here again. I just went in to get one product and the cashier checking me out was very disrespectful, she was talking to me like I was clueless. No one wants to be treated like that when they go into a store. read more

My hair was very thin and would not grow. I decided to get hair extensions through Mary. She did an amazing job! My hair looks amazing. I couldn't be happier with the experienc. read more

I would love the staff to be a little bit friendlier when you walk in. They're always so into the side conversations with each other, I could tell you about these peoples lives. I truly feel they don't think their customers can hear them talking to one another. I spend a lot of money at the store and I would love if I could get a little bit of feedback when it comes to matching my skin tone to the make up I'm buying, smh. read more

Well, I guess Ulta now offers lash extensions. I was in a big bind and my lash lady was booked out. I decided to try it out here. Immediately upon getting in there, the tech told me she didn't have single individual lashes but only volume lashes... I should have walked out then and there. It took the tech an hour and fifteen minutes to do my lashes- a fill that would take normally 25 minutes. 90% of the lashes were falling on my face instead of being glued to my lashes (which my husband kindly let me know AFTER the fact. I was majorly confused as to why it took her so long). Not to mention how uncomfortable the table/bed was to lay on. Major back ache. When I left, I had 50% of the normal amount of lashes and some were SIDEWAYS. On the drive home, 3 lashes fell off.... it was so bad.. so ugly LOL. Please don't come here for the salon. Awful. read more

They refused service to me because I have a medical problem and cant wear a mask. Got yelled at. NEVER COMING HERE AGAIN!!!

Hi there, shopped at Ulta here in Az recently and I must say, I find it extremely sad that it appears as though your cashiers are being forced to harrass your customers for their phone numbers even when customers have politely declined to provide it. Immediately after I finished my transaction, the cashier frantically sought out a manager to explain to her all of the steps that she took to change my mind. It appears as though it's not comfortable for your staff and its definitely not comfortable for me a customer of yours. I wish there was a way you could discontinue this policy. I was asked FOUR times, I had to politely decline......FOUR TIMES. Definitely takes away from a pleasurable shopping experience. I am a frequent shopper and it happens all the time. So much that I am beginning to hate coming in. read more

Went into the store this week, there were over 7 people standing around, products that we're on sale did not ring up correctly, and half the caps we're missing on the Kenra products. Shelves we're dirty and dusty. With all those people standing around you'd think they could at least clean the store. read more

Their selection is weak and they rarely restock. Whenever I go there I am either followed around the store by Autumn (I believe that's her name. She is a manager of sorts) or I receive zero customer service. I generally go after work when it is not very busy. Two out of my past three visits I have had to wait for a cashier to come up. When I do ask for assistance, the employees seem to have little to no knowledge on the product. This includes my dear friend Autumn. Speaking of Autumn, she walks around like she owns the place and talks down to customers. She is the only employee I have encountered at this store who was just plain rude. Every encounter I have had with this lady has been negative. I can only imagine how the employees feel. Could Autumn be the reason behind the high turnover and lack of expertise? Let's go onto my most recent experience. I asked my husband to stop at Ulta on his way home from work to pick me up the Deal of the Day (Lorac eyeliner). As any good wife would, I informed him of my color as well as the limit of two. My husband called me on his way home stating thatat 4:45, they only had ONE eyeliner left in my color. Not only did he ask an employee if there was any more, he was denied a rain check. He was told that these items were as supplies last. Since this seemed absurd, I went into Ulta myself at 6:20pm. Low and behold, there were MULTIPLE Lorac eyeliners (in my color) on display. I would like to know why the employee either: A) Chose to lie to my husband or B) Had so little knowledge on the sale and whereabouts of the product. read more

I was in the Ulta Store in Castle Rock Colorado yesterday and have to say what super sweet employees. A young man named John helped me do my makeup, taught me how to do it myself, helped me with what I needed to buy and sent me on my way. He was so, so sweet to help out. He was very understanding and gave me amazing tips. He is to be commended for his customer service. read more

Beware: ALWAYS check your charges BEFORE you leave this Ulta store! This store is hands-down the worst shopping experience for me in Castle Rock, which is why I try to avoid it all costs and go to the Lone Tree location, when possible. (Or, better yet, just shop at Sephora instead.) I tend to do the bulk of my cosmetics shopping online, which means I occasionally have to exchange or return items to the store. Every single time I have tried to do an even exchange at this store (same product, different color) they ALWAYS try to charge me more. The employees never seem to understand the concept of an even exchange (I always have to watch them ring things up and coach them on what what I'm looking for at the check out screen- essentially teaching them what management should have taught them, but failed to). When they get a manager to help them out, the manager always seems blasé, unapologetic, and generally bothered by being called over (and they don't even take the chance to use this teaching experience with their employee). This has happened a handful times since they've opened, with different employees and managers each time, so the problem seems systemic at this location. read more

I went today to pick up my Ultamate Rewards birthday gift and to redeem $10 off from Platinum member birthday coupon. ULTA customer service sent me an email with code (no scan barcode) after I contact them because I never get my coupons in mail or email, I printed the email with huge font size. Angela was so sweet and polite at the cashier counter, unfortunately she had problem when she add my $10 off, she then call the manager (I'm not sure). This lady came with no smile and too busy/lazy to look at my coupon code numbers (17 huge numbers), she snapped at me "check on your phone". I explained to her (less than 10 seconds) this is the only coupon I have, she read it to Angela (finally) but the register still can't apply the $10 off. I said to Angela no worries I will try online later, the other lady already called next customer to her register, zero customer service for me. Surprisingly she was super nice with the other customer next to me, they speak in Spanish and huge different the way she treat them. ULTA is my favorite store and I never have problem shopping at Park Meadows, Aurora and Santa Fe, I always had wonderful customer service experience almost 8 years as loyal customer. Don't waste your time going to this location, unless Angela get her promotion as Castle Rock store manager. read more

There are nine people in line to check out. There is one cashier. There are at least two consultants standing around doing nothing!!!

I have never had such a wonderful customer service experience. When I went in I had no clue what I was looking for, the sweet young lady working, Lauren, helped me find amazing skin care products that my daughter loved. I'm so glad there are still stores who care about their customers. read more