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    Uller's Outdoor

    2.0 (1 review)
    Closed • 11:00 am - 6:00 pm

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    Bethesda Bike and Ski

    Bethesda Bike and Ski

    3.8(11 reviews)
    71.4 mi

    They did a great job and my bike and gave great customer service. Only thing is it took a little…read morelonger they how long they said it will take. But overall I will really recommend them.

    I had a very disappointing experience with this bike shop…read more. I originally chose this location because it's close to Walter Reed, where I work. I was excited to pick up my new bike, but I never received a call that it was ready, so I had to come in and check myself. I asked if I could take the bike as-is and have a mechanic assemble it elsewhere, but they refused and said it had to be assembled by them or I'd be responsible for any issues. Since assembly was included, I agreed to wait. At pickup, the experience got worse. The owner made fun of me for not getting clipless pedals for it. He said people will make fun of me having this bike with a flat pedal. I'm a beginner rider and not comfortable using clipless yet, especially since they require dedicated shoes.That kind of attitude was unnecessary and unprofessional. There was also confusion with my order. I had purchased additional items through Specialized, but the shop didn't seem aware and substituted some parts with their own inventory without clearly communicating it. During the fitting, the owner made a comment about me wearing Yeezy slides while adjusting my saddle height, which again felt unprofessional and disrespectful. Once I finally rode the bike, I started noticing multiple issues: The front wheel was not aligned properly The bar tape was installed incorrectly (wrapped backwards) The brake hoses were cut too short and routed too tightly around the stem Because of the brake hose issue, when I later changed handlebars, I had to pay extra for a new hose. These are basic assembly details that should have been done correctly the first time. When I brought these issues up, the shop dismissed my concerns and claimed I assembled the bike myself, which is not true. I gave them another chance with a second bike, but the result was similar. The drivetrain was so poorly set up that we initially thought something was broken. After multiple visits where they couldn't fix it, we ended up taking the bike to Trek another shop in Rockville, where it was resolved quickly with proper tuning. Overall, this shop showed a lack of professionalism, poor communication, and subpar assembly work (probably their new tech). I would not recommend them.

    Uller's Outdoor - skishops - Updated October 2026

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