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    Uller's Outdoor

    2.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Bethesda Bike and Ski

    Bethesda Bike and Ski

    4.2(10 reviews)
    71.4 mi
    Locally owned & operated
    Walk-ins welcome

    I took a Winnie Walker (3 wheeled walker rollator) to Bethesda Bike and Ski as one brake was not…read moreworking. I could not be more pleased with the service and consideration. They were more than happy to take a look at it and then repair the brake. It was clear they enjoy their work and helping folks out, even if it is for something they don't usually service. Many thanks for great service for an unusual request.

    Go somewhere else. Anywhere else…read more They sold me a defenctive inner tube. Not their fault. When I brought it back, they just looked at the box and said over and over that it was the right size. I agreed that it was the right size, but pointed out, repeatedly, that the actual tube in the box was defective. They didn't even look at it. Finally, they told me that they would prove it to me by watching me install the defective tube myself, with a single tire lever they handed to me, while they stood around and watched. After I started to install the tube, which would not fit -- because it was defective -- they told me I was doing it wrong (but did not tell me what they thought I was doing wrong). I left the store. I went to Tarrapin -- a competitor nearby. They sold me an inner tube for $2 less. I installed it myself (at home -- I don't really need an audience for that) in about 2 minutes. I just went on a wonderful ride. No problems. There's more. Instead of writing a negative review, I emailed the owner in hopes of an apology and maybe an explanation. That did not happen. A co-owner emailed back and said that he had been one of the people at the shop and they were "only trying to help." The kicker from him: "to be very clear: neither my staff nor I called you names, insulted you, or attacked you in any way." Nobody accused this guy of committing any crimes, but apparently his view is that customer service is successful so long neither he nor his staff attacks a customer. These guys are just obnoxious jerks. There's no need to give them your money.

    Uller's Outdoor - skishops - Updated May 2026

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