Deceptive business practice and charges customers for a business decision they made on their end…read more On 5/21/26, I placed an order on the merchant's website for a Zooz Ultra Urban Gen 4 electric bike for a total purchase price of $2,595.00. Following the order submission, the business reached out requesting that I provide additional verification documents to confirm my identity and credit card ownership to mitigate fraud risk. I fully intended to complete this transaction and promptly complied, providing the exact documentation requested. No further information or follow-up was requested by the merchant. Instead of processing the order, the business proactively and unilaterally cancelled the transaction. While the merchant has the right to refuse service, they deceptively withheld $130.00 from my refund, returning only $2,465.00. The merchant is penalizing me by applying a 5% "cancellation fee" to an item that was never fulfilled, never shipped, and where the cancellation was entirely the merchant's choice. I should not bear the operational cost of their decision to cancel a transaction that I actively tried to fulfill and verify. The withholding of these funds under the guise of a return or cancellation policy for an unfulfilled order is deceptive and an unfair business practice. I would not recommend doing business with them.

Awesome selection of electric bikes, emotos, and amazing friendly and welcoming staff!read more

After 11 years I decided to see if any good changes happened. Sadly no…read more Their facilities are much bigger and nicer now. However their staff are still rude and prices are outrageous. A far cry from what these bikes are actually worth. If coming to a place to be treated like you're a bother and get ripped off is your thing.. then this is your place to buy a bike. Just find a good bike shop that will be kind and treat you right. Cheap isn't the answer. I'll pay more for great service every time!! This place is just not it.

Horrible return policy. They automatically keep $20 + 5% of your purchased item cost. So returning…read morea $49 item is basically a wash once you pay both parts of shipping. It's people like this who drive us all to Amazon. And that's aside from their religious crap in their emails. Stay away!

I had an old bike I needed to get repaired for my nephew - and Radius was the perfect solution…read more Dimitri is an expert tech who has built a simple web based interface to schedule a home visit to come and make it happen... quickly, simply and cost effectively. Kudos to him!

Radius has a full selection of new (fancy), new (affordable and mid-range), and used bikes, parts,…read moreand accessories spanning the entire realm of cyclist needs for road, mountain, and other types of biking. New and used parts, too. I got a gorgeous, used mid-90's carbon fiber road bike here for an awesome price after prowling Craigslist for many moons, and they were so gracious as to tune it up and swap out the pedals on my way out. I've put a hundred some miles on it in the past couple of weeks and it has performed admirably. Dimitri was very helpful and a pleasure to do business with!

I've been shopping here for 15 years. Great help, good merchandise,…read moreand very convenient to Lancaster. strongly recommended.

Way better than outdoor don't waste your time with those fools go here for quality and safetyread more

amazing customer service. Thank you guys so much, I called about shipping my bike to another state…read morefor a race and they were so helpful to talk through all my options. This has been stressing me out so much. I haven't been to your store yet but now I know where to go. Thank you !

I'm not really one to leave reviews but when I have an outstanding experience I want others to…read moreshare it. Matt and team were outstanding! I got really personalized service in helping me choose a bike, and even better when I picked it up. Matt took the time to go over everything about my bike with me. I left feeling confident but knowing I can call them if I have any questions. Friendly, easy going guys who love what they're doing and it shows!

I recently took my mountain bike here for an overall tune up and to have the fork repaired. The…read moremechanics were very friendly and professional, and the bike was done right when they estimated it would be. I took it out for a test ride and it felt like I was riding a new bike instead of one I purchased over ten years ago! We also have purchased two bikes for our kids from the Common Wheel community center on King. The bikes are great quality and buying them refurbished made them affordable for us. We paid big box store prices for far more superior bikes. The Common Wheel is well worth supporting just for the quality of products, services and employees, but they go above and beyond and offer amazing programs to our community. It's great to have a local shop that empowers the city through the power of bikes! Truly a special, unique, quality bike shop. Thanks for all you do Common Wheel!

During my walk I stopped by the store due to a humorous sign in regards to dogs. I went in to check…read moreit out and discuss the options inside. After some cordial greetings I began to explain the type of bike I had (hybrid) how I road and the types of terrain I had ridden. I even gave some brand names I was familiar with, bike knowledge etc, and I also told him the price I had spent on my last bike ($$$) What's the first option he shows me, the cheapest, basic bumble gum bike in the store. I said, in no way In any thing I just said, would this type of bike suit my needs. He then showed me the 2nd cheapest option, which had not one of the options I was looking for in a bike. At which point I was confused but then it was clear. This guy obviously made assumptions how much I can spend, based on how I looked. It did not matter how much I explained my needs, or my experiences with riding so that I can locate the right bike. Besides blatant prejudice the store has little selection and no tangible way to provide the riding experience necessary when choosing your next bike (comfort, safety, feel, etc) due to the downtown location. You really can't test ride the more rugged options, which doesn't matter much, because the options are slim. I was hoping to support this small biz because of the mission with 2 purchases for my sister and myself. I'm happy to have avoided supporting this type of mentality.

Went in to Let's Roll bike shop in Columbia, PA just to check out a few folding e-bikes not sure if…read moreI was going to purchase one. They were great showing me my different options. I went to lunch, while at lunch I looked online at one of the manufacturers and that they had a sale going on online for a significant discount for the exact bike I was looking at. I went back to the shop to see if they would honor the discount, they said no problem. I then took the bike for a test ride and it was exactly what I wanted and being able to get the online discount in store was icing on the cake! They even made sure I knew how to fold it up. Very happy with this shop and my new Superhuman Shapeshifter folding e-bike that I purchased and I will definitely be back to get maintenance and service done when it's needed. Now on to some trail rides!

Very well stocked, had a bicycle for a test ride, and the staff was very friendly and…read moreknowledgeable. Though I didn't buy from them at the time, would not hesitate to return for any reason.

My wife and I had just completed a bike ride a across the country, but still have several bike…read moretrips planned before we return home to California. My wife's bike was making a clicking noise that was driving her absolutely crazy. We had gone to a local bike shop (nicest guy), where the mechanic diagnosed it as a shot bottom bracket. Unfortunately/fortunately he didn't have the part. We then went to Hush Money Bikes hoping they might have the parts we needed. Once there we were assisted Chris who listened to my wife's explanation of the issue, as well as what we'd been told. He then very systematically started testing and ruling issues out. It turned out to be an issue with the seat post (yes, really). He had it fixed quickly, and at a very reasonable cost, especially compared to what a bottom bracket would have run. Also I personally would never have thought it could be the seat post!!! One other thing we both appreciated was that Chris test rode the bike, I've experienced a lot of shops that will have you do this. All in all it was a great experience, and my wife lives her bike again!

Hush Money bikes is a special place. The team here is very knowledgeable about various cycling…read moredisciplines and clearly love what they do. They don't want to sell you a bike, they want to sell the right bike for you. That doesn't always mean the most expensive option. I've heard people complain about pricing but I always feel like I get a great value. I knew very little about bikes and cycling and they havd always been patient and kind when explaining things. The crew here loves the sport and want you to as well!

Might be a long review…read more.. My family lives in Toronto, and Universal Cycles is in Lancaster, PA - roughly an 8 hour drive. That's a LONG way to drive for a bike. But we did it, simply because Universal Cycle carries bikes that other stores DO NOT have. Specifically, a child's bike that is a FANTASTIC bike for little kids. Sure, we found it for slightly cheaper in Kansas City, but the service we got from that store (only online) was far from decent. So, on a recent trip from Toronto to Washington, DC, we stopped in at Universal Cycle and go the bike. It was a fantastic experience. My son LOVES the bike (it was even "giftwrapped" with a bow), and I can only thank Universal. I don't know how they source bikes and parts so quickly, but it really is amazing. The store is not a huge bike shop - it's rather small. But they have this way of getting just about any part/bike, and that is beyond compare. I really wanted to give this store only 4 stars - simply because they're so far away from Toronto. But that's not their fault! Thanks Brad and the crew at Universal in Lancaster!

This place blows my mind. They're able to get parts that other shops in the area haven't even heard…read moreof. The variety is overwhelming. Knowledgeable, super helpful and fun to just chat with. They usually have what you need right there, but if they have to order in, most often it's same day, if not 2 days at most - a definite breath of fresh air from all the super brand specific shops in the area. As someone that works on the weekend, it's great to pop in on a Monday when a lot of other shops are closed to pick up an order I placed from their website!